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Carolyn_Resume
- 1. Carolyn D. Whitfield 1627Nedro Avenue, Philadelphia PA 19141 Home: 215 224-2772 - Cell: 267-761-7000 - cece907428@gmail.com Summary Dedicated and focused Clerk Typist who excelsat prioritizing, completing multiple tasks simultaneouslyand following through to achieve project goals. I am seeking a role of increased responsibilityand authority. Highlights Active listening skills Courteous demeanor Energetic work attitude Telephone inquiries specialist Quick Learner Experience Clerk II July 2010 to Current Commonwealth of PA－ Phila,PA Verified that information in the computer system was up-to-date and accurate.Imaintained detailed clerical functionsand procedural processes to improve accuracyand efficiency.Covered the secretary office, including greeting visitors and responding to telephone and in-person requests for information.Imaintained the frontdeskand reception area in a neat and organized fashion. Account Billing Specialist January 2008 to December 2008 Albert Einstein Medical Center －Philadelphia,PA I renegotiated payment terms with patientsand insurance companies. Verified detailsof transactions, including funds received and totalaccount balances. Researched and resolved billing and invoice problems. Executive Inquiries Specialist February 2002 to September 2007 Independence Blue Cross －Philadelphia,PA Served as a professional representative of the CEO to executive clients,investors and board members. Responsible for writing to and responding to letters of inquiry written bymembers, providers, Departmentof Insurance, Government Officials and Senior Management regarding enrollmentand procedural issues. Distributed policydocuments to Account Manager and other internal partnersas requested. Maintained and updated document controllogs. Collaborated with other administrative team members, human resources and the finance department on specialprojects and events. Open, read, and wrote answers to routine letters. Investigated issues and problems and drafted responses to urgent requests. Created and maintained computer- and paper-based filing and organization systems for records,reportsand documents. Telemarketing Representative February 1998 to February 2002 Independence Blue Cross Place calls to potential members regarding enrollment into one ofIndependence Blue Cross medical plan. Schedule a home visit or seminar for potential member to be seen.Answer questions regarding potential member's health benefits, compare plans to see which plan best suitsindividualsmedical needs.Go to home visits and explain and enroll members into our plans. Schedule seminars at various locationsand speak to groups ofpotential membersregarding benefit
- 2. questions and concerns.Spoke face to face with potential members if they wanted to come into the office and be seen. Customer Service Representative July 1990 to February 1998 Independence Blue Cross －Philadelphia,PA Investigated,reviewed, and resolved anybenefit/claim issuesfor Keystone Health Plan East& AmeriHealth.Coordinated User Group meetings with insured providersand customers. Participated in various taskgroups.Forwarded claim adjustment requests to support area for reprocessing.Identified proceduralproblems and recommend solutions. Supported and acted as a mentor to other Support Reps and newly hired Customer Service Representatives. Spoke to members and providers regarding their claims or benefit questions. Requested changesto be made to plan if applicable. Education Master of Business Administration : Business Administration,2015 University Of Phoenix －Philadelphia,Pennsylvania, usa Received B.S. - Human Resource Management 2013 Skills Customer service Document Control Clerk Telemarketing Billing Microsoft Office Multi-tasking Internet Research Writing Prioritization Type (70) WPM Maintain Confidentiality Organization Skills