Carolyn Whitfield is a dedicated and focused clerk typist seeking a role with increased responsibility and authority. She has over 10 years of experience in clerical, customer service, billing, and administrative roles for healthcare organizations in Philadelphia. Her skills include active listening, quick learning, maintaining confidentiality, multi-tasking, and proficiency in Microsoft Office.

1. Carolyn D. Whitfield
1627 Nedro Avenue, Philadelphia PA 19141
Home: 215 224-2772 - Cell: 267-761-7000 - cece907428@gmail.com
Summary
Dedicated and focused Clerk Typist who excelsat prioritizing, completing multiple tasks simultaneouslyand following
through to achieve project goals. I am seeking a role of increased responsibilityand authority.
Highlights
Active listening skills
Courteous demeanor
Energetic work attitude
Telephone inquiries specialist
Quick Learner
Experience
Clerk II
July 2010 to Current
Commonwealth of PA－ Phila,PA
Verified that information in the computer system was up-to-date and accurate.Imaintained detailed clerical functionsand
procedural processes to improve accuracyand efficiency.Covered the secretary office, including greeting visitors and
responding to telephone and in-person requests for information.Imaintained the frontdeskand reception area in a neat
and organized fashion.
Account Billing Specialist
January 2008 to December 2008
Albert Einstein Medical Center －Philadelphia,PA
I renegotiated payment terms with patientsand insurance companies. Verified detailsof transactions, including funds
received and totalaccount balances. Researched and resolved billing and invoice problems.
Executive Inquiries Specialist
February 2002 to September 2007
Independence Blue Cross －Philadelphia,PA
Served as a professional representative of the CEO to executive clients,investors and board members.
Responsible for writing to and responding to letters of inquiry written bymembers, providers, Departmentof Insurance,
Government Officials and Senior Management regarding enrollmentand procedural issues.
Distributed policydocuments to Account Manager and other internal partnersas requested.
Maintained and updated document controllogs. Collaborated with other administrative team members, human resources
and the finance department on specialprojects and events.
Open, read, and wrote answers to routine letters.
Investigated issues and problems and drafted responses to urgent requests.
Created and maintained computer- and paper-based filing and organization systems for records,reportsand
documents.
Telemarketing Representative
February 1998 to February 2002
Independence Blue Cross
Place calls to potential members regarding enrollment into one ofIndependence Blue Cross medical plan. Schedule a
home visit or seminar for potential member to be seen.Answer questions regarding potential member's health benefits,
compare plans to see which plan best suitsindividualsmedical needs.Go to home visits and explain and enroll members
into our plans. Schedule seminars at various locationsand speak to groups ofpotential membersregarding benefit

2. questions and concerns. Spoke face to face with potential members if they wanted to come into the office and be seen.
Customer Service Representative
July 1990 to February 1998
Independence Blue Cross －Philadelphia,PA
Investigated,reviewed, and resolved anybenefit/claim issuesfor Keystone Health Plan East& AmeriHealth.Coordinated
User Group meetings with insured providersand customers. Participated in various taskgroups.Forwarded claim
adjustment requests to support area for reprocessing.Identified proceduralproblems and recommend solutions.
Supported and acted as a mentor to other Support Reps and newly hired Customer Service Representatives. Spoke to
members and providers regarding their claims or benefit questions. Requested changesto be made to plan if
applicable.
Education
Master of Business Administration : Business Administration,2015
University Of Phoenix －Philadelphia,Pennsylvania, usa
Received B.S. - Human Resource Management 2013
Skills
Customer service
Document Control Clerk
Telemarketing
Billing
Microsoft Office
Multi-tasking
Internet Research
Writing
Prioritization
Type (70) WPM
Maintain Confidentiality
Organization Skills