Better management of business information differentiates you from your competitors. With the right insights, you become more efficient, understand customers better and exploit opportunities faster. Capgemini discusses how to support customers innovating and optimizing business alignment through a BI Competence Center model and at a low cost industrialized delivery with the BI Shared Service Center. Presenter: Jonas Winqvist, Nordic BIM Coordinator & Part of Capgemini Global BIM Management samt Patrik Karlsson, Managing Consultant Business Intelligence, Capgemini. Mer från dagen på http://bit.ly/sb13se

1. Your transformation through
Innovation & industrialization
- with a Business Information Service Center
Patrik Karlsson, Capgemini
Your transformation through Innovation & industrialization
- with a Business Information Service Center, 2013-10-17
Presentation Title | Date
1
Copyright © Capgemini 2013.© 2013 IBM Corporation
All Rights Reserved

2. Your transformation through Innovation & industrialization
- with a Business Information Service Center, 2013-10-17
Presentation Title | Date
Copyright © Capgemini 2013. All Rights Reserved
2

3. Who
am
I?
Patrik Karlsson
Managing Consultant,
BI Architect, Business Developer, Project Manager
20+ years experience within BI/DW
CBIB (Certified Business Intelligence Professional
Member of Capgemini global Expert Connect
program within Business Information Management
@BIPatrik
Your transformation through Innovation & industrialization
- with a Business Information Service Center, 2013-10-17
Presentation Title | Date
Copyright © Capgemini 2013. All Rights Reserved
3

4. Today's objective:
How you can
enable your Organization to take
One
approach to Business Intelligence
to deliver better,
faster,
more reliable,
more business relevant information
& insight to the business
Your transformation through Innovation & industrialization
- with a Business Information Service Center, 2013-10-17
Presentation Title | Date
Copyright © Capgemini 2013. All Rights Reserved
4

5. Agenda
 Objective of the Day
 Current situation
 Business Information Service Center (BISC)
 The basics
 The Anatomy of a BI Service Center
 The Setup
 What's the Gain?
Your transformation through Innovation & industrialization
- with a Business Information Service Center, 2013-10-17
Presentation Title | Date
Copyright © Capgemini 2013. All Rights Reserved
5

6. What we hear from our Clients:
“I Can’t trust the
information I get.”
“We have an army
of people who
spend their days
building
XLS reports.”
“We are running
full speed just to
keep up with
the fixes.”
“It is a nightmare
to manage the
multiple vendors
we have.”
IT
Business
“Cost to deliver
reports is too
high”
“I can’t get
the Information I need.”
“The business
wants more
analysis
every day.”
Your transformation through Innovation & industrialization
- with a Business Information Service Center, 2013-10-17
Presentation Title | Date
Copyright © Capgemini 2013. All Rights Reserved
6

7. And at the same time
We get New
Demands…
Your transformation through Innovation & industrialization
- with a Business Information Service Center, 2013-10-17
Presentation Title | Date
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8. Customer insight:
Understanding and
segmenting customers
based on their behavior
(sales, web transactions,
call center logs,
social media…)
Your transformation through Innovation & industrialization
- with a Business Information Service Center, 2013-10-17
Presentation Title | Date
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8

9. Operational/
Supply chain data:
Real-time movement
data from RFID.
Analytics is offering
the ability to achieve a
new level of
Optimization.
Your transformation through Innovation & industrialization
- with a Business Information Service Center, 2013-10-17
Presentation Title | Date
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9

10. Asset
optimization:
Understanding how my
assets are performing
Which need renewing,
Predicting asset failure
and setting up
maintenance on
this basis.
Your transformation through Innovation & industrialization
- with a Business Information Service Center, 2013-10-17
Presentation Title | Date
Copyright © Capgemini 2013. All Rights Reserved
10

11. Big Data:
Harnessing new
data sources rapidly.
Every business is being
challenged with new
data sources – social
media, equipment sensor
data, smart meters,
web logs, call
transactions,…
Insight from
unstructured data:
With 80% of an
organizations data in
unstructured form
(email, text, call logs… )
organizations are looking
to harvest this
information to improve
insight .
Your transformation through Innovation & industrialization
- with a Business Information Service Center, 2013-10-17
Presentation Title | Date
Copyright © Capgemini 2013. All Rights Reserved
11

12. The New Requirements
High demands on the internal organization
High Workload
Several Different BI Tools
Skill Shortages
IT & Business not aligned
We have the solution and the method to succeed
Your transformation through Innovation & industrialization
- with a Business Information Service Center, 2013-10-17
Presentation Title | Date
Copyright © Capgemini 2013. All Rights Reserved
12

13. Business
Information
Service
Center
Your transformation through Innovation & industrialization
- with a Business Information Service Center, 2013-10-17
Presentation Title | Date
Copyright © Capgemini 2013. All Rights Reserved
13

14. The Basics of a BISC

15. What is a BI Service Center?
BI Transformation + Managed Service
Information
strategy
 The people and processes to engage with
Business and IT to deliver meaningful BI
where and when needed
Supports/promotes
effective use of BI to
drive business strategy
+
Client-side people
and processes
 Industrialized BI development and support
Industrialized
Rightshore® delivery
 Rightshore®
Your transformation through Innovation & industrialization
- with a Business Information Service Center, 2013-10-17
Presentation Title | Date
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16. Enables the end product to be Delivered at
much lower cost
Onshore
BI team
BI
Factory
Your transformation through Innovation & industrialization
- with a Business Information Service Center, 2013-10-17
Presentation Title | Date
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17. 3
75
Years
75 – 85 %
Offshore
Onshore
Development & Support
Your transformation through Innovation & industrialization
- with a Business Information Service Center, 2013-10-17
Presentation Title | Date
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18. We can scale up
and scale down
the factory
according to
Demand
Your transformation through Innovation & industrialization
- with a Business Information Service Center, 2013-10-17
Presentation Title | Date
Copyright © Capgemini 2013. All Rights Reserved
18

19. Information
Business
Why should you
have a
Service
Center
Your transformation through Innovation & industrialization
- with a Business Information Service Center, 2013-10-17
Presentation Title | Date
Copyright © Capgemini 2013. All Rights Reserved
19

20. Client need
Mission
Critical
Our response
Reliable,
high quality BI
BI Service Center provides a firm, reliable and
consistent basis for rapid, effective information delivery.
Scaling Up
Accelerated multi-stream development, with flexible
resourcing, means capacity adapts rapidly to need.
Nice to
have
More with less
Our approach increases productivity. With
Rightshore®, costs come down by up to 50%.
Industrialized
BI &
Analytics
We can run multiple parallel streams, assuring
consistency and managing dependencies.
Business focus on
analytics
Client staff dedicate their time to adding value through
information – not manipulating spreadsheets.
Your transformation through Innovation & industrialization
- with a Business Information Service Center, 2013-10-17
Presentation Title | Date
Copyright © Capgemini 2013. All Rights Reserved
20

21. Let me Show you the
Anatomy
of a BI Service Center
Your transformation through Innovation & industrialization
- with a Business Information Service Center, 2013-10-17
Presentation Title | Date
Copyright © Capgemini 2013. All Rights Reserved
21

22. BI Environment review & hardening
Work on your core BI platform and BI
architecture to make it suitable for
industrialization.
Business & IT engagement
Set up BI Service Center
Infrastructure
to establish clear objectives and
roadmap for information
requirements
Establishing the process both onshore with business and IT and in
the BI Factory (on or off-shore)
Innovation and
Continuous improvement
Delivering productivity and process
improvements and bringing new
technology innovations into the program
Your transformation through Innovation & industrialization
- with a Business Information Service Center, 2013-10-17
Presentation Title | Date
Copyright © Capgemini 2013. All Rights Reserved
22

23. Setting up the
BI Service Center
Infrastructure
Your transformation through Innovation & industrialization
- with a Business Information Service Center, 2013-10-17
Presentation Title | Date
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23

24. Demand
management
A clear defined process for enabling development of up to 100s of work
packages across multi-stream programs.
Open work
package
costing
The Capgemini GREAT BI tool provides a clear and auditable basis for
work package costing the customer can easily see what he is getting and
how productivity improvements will deliver cost savings over time.
Using the Capgemini BIM CoE resource pool we are able to
rapidly scale to meet the business needs and similarly scale
down again when the demand reduces.
Flexible resource
management
Program stream
& multi-vendor
management
Central design
authority
Service
introduction
Our program management methodology is
designed to deal with multiple streams of work and
multiple BI vendors development teams.
Providing consistency in design across
multiple streams of work.
Ensuring smooth transition with
no business disruption.
Your transformation through Innovation & industrialization
- with a Business Information Service Center, 2013-10-17
Presentation Title | Date
Copyright © Capgemini 2013. All Rights Reserved
24

25. What is the
Gain?
Your transformation through Innovation & industrialization
- with a Business Information Service Center, 2013-10-17
Presentation Title | Date
Copyright © Capgemini 2013. All Rights Reserved
25

26. Today's objective:
How you can
enable your Organization to take
One
approach to Business Intelligence
to deliver
better,
faster,
more reliable,
more business relevant
information & insight
to the business
Your transformation through Innovation & industrialization
- with a Business Information Service Center, 2013-10-17
Presentation Title | Date
Copyright © Capgemini 2013. All Rights Reserved
26

27. Contact Information
Patrik
Karlsson
Niklas
Karlsson
Managing Consultant, BIM
patrik.karlsson@capgemini.com
Head of BIM Sweden
niklas.karlsson@capgemini.com
+46 8 53 68 3918
+ 46 70 531 3918
+46 72 706 38 39
Viktor
Gintse
BI - Consultant
viktor.gintse@capgemini.com
+46 8 5368 5646
+ 46 725 61 5646
Your transformation through Innovation & industrialization
Gain better control over your Business, Title | Date
- with a Business Information Service Center, 2013-10-17
Presentation 2013-08-29
Copyright © Capgemini 2013. All Rights Reserved
27

28. About Capgemini
With more than 125,000 people in 44 countries, Capgemini
is one of the world’s foremost providers of consulting,
technology and outsourcing services. The Group reported
2012 global revenues of EUR 10.3 billion.
Together with its clients, Capgemini creates and delivers
business and technology solutions that fit their needs and
drive the results they want.
A deeply multicultural organization, Capgemini has
developed its own way of working, the Collaborative
Business ExperienceTM, and draws on Rightshore®, its
worldwide delivery model.
Rightshore® is a trademark belonging to Capgemini
www.capgemini.com
The information contained in this presentation is proprietary.
© 2013 Capgemini. All rights reserved.