IT Industrialization Part 2

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IT Industrialization Part 2

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IT Industrialization Part 2

  1. 1. Siemens IT Solutions and Services IT Industrialization and beyond Our Promise - Part II - Copyright © Siemens AG 2010. All rights reserved. Page 1 June-10 Siemens IT Solutions and Services
  2. 2. Our Promise - Index 1 Why Siemens Application Management? 2 Our Promise 3 Contact Copyright © Siemens AG 2010. All rights reserved. Page 2 June-10 Siemens IT Solutions and Services
  3. 3. Why Siemens Application Management? We ensure that your We are prepared to business is running We align IT to your learn something business challenges new every day We build on We absorb your worldwide expertise workload We give you We learn from flexibility the best IT is the backbone of your business You choose the We ensure services, we deliver you are up to date We tie our success to yours Copyright © Siemens AG 2010. All rights reserved. Page 3 June-10 Siemens IT Solutions and Services
  4. 4. We ensure day-to-day Operations We ensure your applications are running We manage your application landscape We quickly fix occurring incidents and solve the root causes We focus on incident prevention through process focus …and together we increase the value of IT for your business. Copyright © Siemens AG 2010. All rights reserved. Page 4 June-10 Siemens IT Solutions and Services
  5. 5. Our Promise: Alignment We align IT to your business challenges We analyze IT incidents and fix the underlying issues We improve processes based on know-how of Siemens industry experts Our root cause analysis tools were developed with Siemens industry sectors and are proven to work for your industry Alignment Copyright © Siemens AG 2010. All rights reserved. Page 5 June-10 Siemens IT Solutions and Services
  6. 6. Our Promise: Service We ensure you are up to date Live overview of ticket volume, performance and progress on individual tickets Frequent status discussions with dedicated customer service manager One single, competent point of contact for all topics Service Copyright © Siemens AG 2010. All rights reserved. Page 6 June-10 Siemens IT Solutions and Services
  7. 7. Our Promise: Choice You choose the Services, we deliver One service catalog worldwide Standardized services Fixed price per service Reliable delivery Our Commitment to reduce your costs No competitor will beat us on price Choice Copyright © Siemens AG 2010. All rights reserved. Page 7 June-10 Siemens IT Solutions and Services
  8. 8. Our Promise: Flexibility We absorb your workload Through access to our employee pool Balancing workload across customers One ticket tool worldwide Standardized processes Flexibility Copyright © Siemens AG 2010. All rights reserved. Page 8 June-10 Siemens IT Solutions and Services
  9. 9. Our Promise: Adaptability We are prepared to learn something new every day Cutting edge knowledge sharing portal Best practice automatically identified and stored for reference Knowledge sharing across customers Automated assignation of incident resolution to topic expert Adaptability Copyright © Siemens AG 2010. All rights reserved. Page 9 June-10 Siemens IT Solutions and Services
  10. 10. Our Promise: Skill Management We build on worldwide expertise Global overview of skills and experience Rigid selection process and performance management Global talent management Global career paths Global Skill Pyramid Skill Management Copyright © Siemens AG 2010. All rights reserved. Page 10 June-10 Siemens IT Solutions and Services
  11. 11. Our Promise: Comparability We learn from the best Same standard processes worldwide Benchmarking across customers & countries Controlled innovation to gain efficiency Comparability Copyright © Siemens AG 2010. All rights reserved. Page 11 June-10 Siemens IT Solutions and Services
  12. 12. Our Promise: Reliability We know how it is to be in your shoes We manage the IT for small to some of the biggest companies worldwide We reduce IT service costs by an average of 15% per year Global SAP-certified Application Management Service Provider and the world‘s first SAP-certified Customer Core Center of Expertise Reliability Copyright © Siemens AG 2010. All rights reserved. Page 12 June-10 Siemens IT Solutions and Services
  13. 13. Our Promise: Win-Win Our success depends on yours Risk & Gain Sharing based on performance Fixed cost reduction per year Customer Service Manager as client’s advocate Win-Win Copyright © Siemens AG 2010. All rights reserved. Page 13 June-10 Siemens IT Solutions and Services
  14. 14. Industrialization and beyond This presentation is part of a series of Industrialization topics. If you would like to know more, please continue with “Part III – Industrialization”. Part I – Challenges of our Customers Part II – Our Promise Part III – Industrialization Part IV – How we work together Part V – Answers for our Customers Copyright © Siemens AG 2010. All rights reserved. Page 14 June-10 Siemens IT Solutions and Services
  15. 15. You want to know more? Just contact: Andreas Degenhardt Head of Global Application Management Siemens AG Siemens IT Solutions and Services Otto-Hahn-Ring 6 81739 Munich Germany Phone: +49 (89) 636-46500 andreas.degenhardt@siemens.com www.twitter.com/applicationmngt Copyright © Siemens AG 2010. All rights reserved. Page 15 June-10 Siemens IT Solutions and Services

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