Extending the partnership to the cloud


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Steve Wanklin, Corporate VP for Capgemini’s Infrastructure Services presents the Service Management approach Capgemini and BMC have taken together as partners and enabled their clients to operate in the cloud.

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Extending the partnership to the cloud

  1. 1. Extending the partnership to the cloud BMC Exchange UK 2013 Steve Wanklin
  2. 2. Capgemini Delivering simply business cloud... Presentation Title | Date Copyright © Capgemini 2013. All Rights Reserved 2
  3. 3. Market What we see Disruption Forces Market 150 Buyer preferences are moving to on-demand, pay-per-use & “as a Service” models Cloud Services SI Service provider cloud 8% „11 %Total CAGR „15/‟11 Dynamic applications services 41% 49% Dynamic BPO services 36% 51% Dynamic infrastructure services 18% 69% Cloud-based integration 4% 32% 18% 54% CAGR ‘15/’11 28% 39% Industry 11% Development of disruptive industrialized low-unit cost business models 54% 41 40% 65% 19% 18% 63% Services 2011 Undifferentiated traditional OS services are increasingly commoditized Public cloud SI Service provider cloud 2015 Total = $7.5bn Client on-premise cloud Source: Forrester, Everest Presentation Title | Date Copyright © Capgemini 2013. All Rights Reserved 3
  4. 4. Trends & Challenges Funding IT Innovation & Transformation • • • • • Procurement is moving out of the IT department CFO and CMO agenda gaining greater influence in IT spending Outsourcing being replaced by service procurement Capital procurement changing to operating expenditure Deal sizes and procurement terms are shortening “By 2017 the CMO Will Spend More on IT Than the CIO” – Gartner Presentation Title | Date Copyright © Capgemini 2013. All Rights Reserved 4
  5. 5. Business engagement with IT Business Process Dash Board New Services Existing Services Service Dash Board Service Marketplace Customer Adoption Services ISV Services Cloud Service Orchestration Business Infrastructure Marketplace Legacy Hosting Private Cloud ICS Platform, ISV Platforms. Vertical Industry Platforms Partner Cloud Microsoft Salesforce.c om Public Cloud Amazon Rackspace Presentation Title | Date Copyright © Capgemini 2013. All Rights Reserved 5
  6. 6. Building the Strategic Path Aligning with and supporting our customers change Service Aggregation and Orchestration Business IT Enablement Tower-Based Service Integration Business Interface Agile Sourcing Service Management Service Level & Performance Management Service Configuration Management Business Interface System Management Business Interface Business Process Orchestration Multi-Supplier Coordination Supplier Management Service Store Catalogue Tower Integration In-house IT Management Service Aggregation Service Management Networks Gen 1 : Simple IT Support Server / Storage Server / Storage Support Applications Applications Networks Gen 2 : Full Outsourcing Tower Management Tower Management Tower Management Tower Management Apps Tower Infra Tower 1 Network & Comms Tower Legacy Towers Gen 3 :Tower Sourcing Encapsulated Services SaaS BPaaS IaaS PaaS Gen Next :Cloud Sourcing Presentation Title | Date Copyright © Capgemini 2013. All Rights Reserved 6
  7. 7. Transforming to the premier service orchestrator Service Management Delivers IT service transformation. We support a client‟s service delivery from strategy and design through to ITSM on-boarding and operations, enabling cost reduction and driving higher service levels for the client. Service Integration Capgemini acts as a single interface between the client and its multiple contracted service suppliers to ensure that they function effectively together to provide a coherent set of services that deliver agreed and measurable business outcomes. Service Aggregation Enabling a client‟s IT organization to aggregate the changing and complex mix of IT services, service providers and technology suppliers. Allows a client to focus on meeting changing demands of the business with reduced risks and costs, improved speed of delivery, and increased flexibility Service Orchestration A service brokerage model, that facilitates the commercials, solutions and services for one or many customers in one or many vertical markets in an ondemand model. Delivering your business goals Presentation Title | Date Copyright © Capgemini 2013. All Rights Reserved 7
  8. 8. Streamline the Legacy: an enhanced ‘Business as Usual Standardise • „Aggressive‟ convergence to strategic and preferred partner-based solutions • Align with goals of reducing mature (legacy) services and migrate to services which will support greater competitiveness and underpin foundation Industralise • Transform landscape and services to drive out cost inefficiencies. • Productivity improvements through adoption of common systems, tools, processes • Focus on delivery organisation without impact on operations. New services to be based on the agreed eco-system of strategic partners. Automate • Embrace self service, leverage workflow and advanced provisioning capabilities across all layers of development, operational „run-time‟ and delivery estate • Move from Automation to continuous Innovation! Presentation Title | Date Copyright © Capgemini 2013. All Rights Reserved 8
  9. 9. Standardise; Industrialise and Automate • Data Centre Consolidation strategy • Global Delivery Network Benefits Realisation CMU BMC • Migrate 200+ clients to new ITSMaaS solution  Standardized x86 server architecture across Data Centres HP EMC Q3‟11 • Converged Computing platform • Standardized storage and data protection Q1‟12 Q2‟12 2013 2014 2015 2016 Presentation Title | Date Copyright © Capgemini 2013. All Rights Reserved 9
  10. 10. Establish Basis for Future Old alliances not always the best Virtualization Alliances Strategic Depth of Partnership Tools Strategic Thin Clients Management / Security Interactional (examples) Servers / Storage / Network / equipment Applications Presentation Title | Date Copyright © Capgemini 2013. All Rights Reserved 10
  11. 11. ITSM in Infrastructure Services Before transformation      440+ accounts were using the legacy toolsets 12 physical instances Diversity of service desks (global, regional, country & customer specific) Capgemini‟s biggest accounts are transitioning Large volumes transacting through the combined systems o Incidents logged each month o Changes raised each month o Configuration items o Knowledge Management articles Presentation Title | Date Copyright © Capgemini 2013. All Rights Reserved 11
  12. 12. Capgemini Cloud Hosting BMC Remedy OnDemand Infrastructure Services has committed to transform our business into a truly global entity focused on reducing Total Cost of Ownership (TCO) and delivery excellence in the area of tools, systems and services by end of 2014. Partnering with BMC to deliver : RoD hosting services globally from UK and NA BMC transformation services into our global OneITSM program Delivering transformation programs jointly to our mutual clients Presentation Title | Date Copyright © Capgemini 2013. All Rights Reserved 12
  13. 13. Building on the capability of RoD - “OneITSM” The “OneITSM Program” will run Jan 2013 - Dec 2014 to:  Global standards for all ITSM services, contracts & SLA‟s, processes and Remedy On Demand (RoD)  Manage the realization of business benefits: expand to indicate going to a Cloud based software as a Service model – ITSMaaS  Manage business readiness  Implement standard processes and SLA‟s  Deliver user training for RoD  Realise 200+ client transitions from as-is to RoD  Technical transitions by BMC; business change by Capgemini  Build Secure on premise solution for regulated clients  Setup a Migration Factory in India  Industrialisation of the account Transition process Presentation Title | Date Copyright © Capgemini 2013. All Rights Reserved 13
  14. 14. ITSMaaS After transformation Offered „as a service‟ Predefined data standards Configuration in Multi-tenant option High availability, resilient and redundant Simple and transparent billing Minimized cost End to end improvement of IT support to end users Presentation Title | Date Copyright © Capgemini 2013. All Rights Reserved 14
  15. 15. Our clients recognise the value that we bring “Capgemini has demonstrated a great skill to integrate services in the first phase of the DCS project. The team clearly understands our challenges as we continue to implement the new governance model.” Karen Robinson, DIR executive director, State of Texas (North America) “It is vital that our world-class products, services and people are supported by equally world-class IT and that is what our new strategy is designed to achieve. Capgemini as service integrator will be at the centre of this strategy and we look forward to working in close collaboration with them in the years ahead.” Simon Ricketts, CIO, Rolls-Royce (Global) “Remedy OnDemand was the ideal fit. It allowed us to make a clean start with our processes and it offered us a significant savings in terms of licensing, infrastructure costs and staff time required for managing internal systems.” Mark Harrison, Sr. Strategic Services Officer, Leeds City Council “The reason we chose BMC, is that we felt BMC offered us a suite that was more integrated out of the box than any other solution on the market.” Paulette Scheffer, Sr. Director of Infrastructure and Service Management, Adobe Presentation Title | Date Copyright © Capgemini 2013. All Rights Reserved 15
  16. 16. About Capgemini With more than 125,000 people in 44 countries, Capgemini is one of the world's foremost providers of consulting, technology and outsourcing services. The Group reported 2012 global revenues of EUR 10.3 billion. Together with its clients, Capgemini creates and delivers business and technology solutions that fit their needs and drive the results they want. A deeply multicultural organization, Capgemini has developed its own way of working, the Collaborative Business ExperienceTM, and draws on Rightshore ®, its worldwide delivery model. www.capgemini.com The information contained in this presentation is proprietary. © 2013 Capgemini. All rights reserved. Rightshore® is a trademark belonging to Capgemini.