The document outlines commitments from a recruiting firm and recruiters to candidates regarding placement services. The firm pledges to uphold its values of quality, integrity, and teamwork. Recruiters will listen to candidates' needs, obtain permission before sharing resumes, treat candidates with the highest standards, and provide support through the hiring process and after placement. The document also lists expectations of candidates to communicate honestly and timely with recruiters and provide documentation within 24 hours when requested.

1. Candidate & Recruiter Success Covenant
Our Firm’s Commitment to You
 We will live up to our firm’s values during our interactions with you:
Quality | Unique (each person |situation is different) | Integrity | Long-Term Approach | Teamwork
 We want your feedback; feel free to engage our Owner (Martin Plumlee) if you are not
satisfied. Additionally, if you are blown away by our performance, please let your Recruiter or
Support Staff know about your positive experience. Be sure to let Martin know as well!
 We believe in long-term relationships; please understand that when we place you, our hope is
that you will be very successful with our client employer for many years to come. We will
NEVER place you elsewhere unless you have resigned or changed employers.
 All of our staff is in the business of generating customer loyalty; we want and will
exceed your expectations!
Our Recruiters’ Commitment to You
 Your recruiter will fully listen and understand your individual needs and concerns.
 Be assured that your recruiter is making qualified introductions; recruiter will not share
resume with client without your verbal or written permission.
 Your recruiter will exhibit the highest standards of integrity; we expect the same in return from
our candidates.
 Your recruiter will exercise the Platinum Rule – treat you in the manner with which YOU would
like to be treated!
 Your recruiter will provide you detailed information about how to approach different interviews,
all logistical information and set the conditions for your success
o Since the recruiter is a talent broker, a candidate should expect to hear directional
feedback about an interview within forty-eight hours of the meeting
o The recruiter should provide closure to the candidate regardless of the outcome within
24 hours of learning about the final disposition of the position’s status
 You can and will enjoy open and constant communication with a recruiter until at least the first
day on the job. They should also expect to receive a 30 day | 60 day | 90 day and 1 year
follow-up following placement. Be sure to ask about your celebration lunch!
 Your recruiter will work with you in confidence; all sensitive information will be kept
confidential according the typical norms of business and our industry.
 Your recruiter commits to actively search and contact client companies for potential hire.
 Your recruiter will contact you when we have updates; several days or weeks may pass with
no contact from us.
Our Expectations of Candidates:
 Open, honest and timely communication with assigned recruiter (if something changes with
the position, we will tell you as quickly as possible; should you receive another job offer
or lose interest, please inform us ASAP).

2.  Documentation should be turned around within 24 hours upon request (resumes, applications,
background check forms, credit check forms, etc). Please let us know if you cannot meet this
requirement.
 Disclose whether or you are working with other recruiters (do not need specifics, just the
basics).
 Detail what steps you have taken in your career search (i.e. which companies have you
applied and/or seen your resume by a referral or external recruiter).
 Continually update your recruiter about changes in their search status
o If working with more than one recruiter, the candidate should tell every recruiter if they
have an interview(s) and if a job offer follows; this potentially gives us leverage to nudge
the client in your favor.
o We work with talented candidates; we fully expect you to have options/multiple offers!
 Come to us with clear and concise search criteria as well as their motivations for making a
career change (4 C’s – Career Path, Company/Culture, Commute, Compensation).
 Your resume is an accurate portrayal of their previous education, work experience, technical
abilities, and certifications; any gaps in your work history must be explained clearly and
succinctly. Also, please ensure your LinkedIn profile and resume are 100% in synch.
 Call your recruiter immediately following an interview to debrief and discuss the prospects of
the position (max of 2 hours from interview conclusion); schedule in advance when
possible. This is a critical piece of our process.
 Confirm you are ready to make a career change; please examine how vested you are with
your current work associates and management team; be prepared for a counter offer (very
common currently).
 Please be forthcoming about any information that could inhibit the placement process
o Information includes credit, criminal and DMV records, or any other information that
might be exposed through a background check
o Any life commitments should be disclosed up front (i.e. extended and/or overseas
travel, weddings, pre-planned long weekends)