It is time to add the power of automation to your business. Here is Kapture CRM to ensure that your customers have a seamless, consistent and personalized journey using its machine learning enabled tools.

1. Call Center Automation

2. What is Call Center Automation?
❖ Call Center Automation is the
process of using a call center
automation software like
Kapture CRM to automate the
time-consuming tasks within a
contact center. This is done by
centralizing customer data,
providing agents with context,
etc.

3. Why is it Important?
Some of the basic reasons are:
1) It saves both time and energy of
businesses.
2) It makes call centres more
efficient.
3) It empowers live chat agents.
4) It improves call center
productivity and compliance.

4. How does Call Center Automation Software work?
Contact Center (Call) Center + Call
Center Automation Management
Software = Route calls to
appropriate customers to provide
services.
Manage customer interactions and
enhance customer satisfaction.

5. How to Select a Call Center Automation Software?
1. Evaluate your needs,
requirements and budget.
2. Analyze the competitors.
3. Select an intelligent Call Center
Automation Management
Software.

6. Kapture CRM- Top Call Center Automation Software
❖ When a customer seeks help online or by call with an agent, Kapture CRM allows
Contact Centers to automate the entire customer service journey from initial
interaction up until the customer receives a satisfied solution.
Use Kapture CRM to
integrate your contact
center, service center and
field force on one
platform.

7. Functionalities of Kapture CRM Contact Center Automation?
Kapture CRM allows organizations to
automate customer service by providing the
following services:
1. You have to login to your Kapture
account and see your contact centre
management information right on your
dashboard

8. Functionalities of Kapture CRM Contact Center Automation?
2. Full list of all answered/unanswered
calls is displayed on a single dashboard.
3. You can view calls/day, currently
available agents, types of calls operated
(inbound/outbound) and other
significant data.

9. Kapture’s Automated Response – IVR
Kapture provides customized call flow
for your customers. An interactive voice
response (IVR) can be set that your
customers will hear in case your
customer tries to reach you during your
offline hours.

10. Avail Kapture CRM today
@https://www.kapturecrm.com/
Kapture CRM’s machine
learning enabled tools are
designed to add
intelligence and efficiency
to your customer support.