Understanding the Common Customer Service Problems and their Solutions discusses the importance of good customer service and common problems businesses face. It identifies key issues like not having a customer-centric approach, slow response times, lacking answers to questions, and no omnichannel support or 24/7 assistance. The document provides solutions such as 24/7 help desks, self-service portals, omnichannel support, and organized customer databases. It promotes the Kapture CRM system for increasing retention, enabling self-service, integrating data efficiently, and providing 24/7 customer service.

1. Understanding the
Common Customer
Service Problems and
their Solutions

2. Why good customer service is important?
According to a report by Glance it is said that about 78% of
customers tend to back out from making a purchase due to a
negative customer experience.
Customers are seen as the most important element of a business.
To run a successful and profitable business it is important for
organizations to prioritize the customer experience.
When businesses fail to take steps towards fixing customer service
issues businesses will not only encounter losses but also
experience low customer satisfaction and customer retention rates.

3. Common Customer Service Problems
Not having a customer-
centric approach
Increased
customer service
response time
Not having
answers to
customer
questions
Not having an
omnichannel
facility
Not providing
24/7 customer
service
assistance

4. Solutions
Provide 24/7 help desk
assistance.
Facilitate self-service portals to
answer most frequently asked
questions.
Have an omnichannel customer
service approach.
Have an organized customer
database that can be accessed
by agents.

5. How Kapture CRM can help you
Helps you increase your
customer retention levels
by providing the best
customer management
tools.
Helps your customer help
themselves through self-
serve portals.
Helps you integrate
customer data in an
efficient manner.
Helps you provide
customer service
around-the-clock.
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6. If you want to know more about
Kapture’s customer relationship
management system click here
for a demo now.