Kapture offers a highly affordable and scalable wide range of features such as a reliable Ticket Management System, seamless Omnichannel Support, Live Chat and Knowledge Management System for small and large enterprises. Avail these features by using Kapture’s CRM's most powerful and flexible Helpdesk Management System.

1. Important Features Of
Help Desk Management System

2. Ticketing Automation
Did You Know?
70% of the buying
experiences are
based on how the
customer feels
they are being
treated.
(McKinsey & Company)
For customer
“Priority Ticket”
matters the
most.
Thus ticketing and
ticket filter come
into picture:
Ticket filters are
used to auto-tag
the high priority
tickets.

3. Benefits of Ticketing Automation:
● An efficient help desk software can automate the
ticketing process, helping businesses save time and
money.
● Kapture’s helpdesk software can route tickets to agents
automatically based on any chosen criteria (language,
agent availability, etc)

6. Omni-channel Support
Did You Know?
Companies with the
strongest
omnichannel
customer engagement
strategies retain an
average of 89% of
their customers,
compared with 33%
for companies with
weak omnichannel
strategies
(via Internet Retailer)
And the omnichannel
ticket inbox brought
powerful multichannel
ticketing
Phone calls, emails,
SMS, chats and
social media tickets
will arrive into one
inbox.

7. Benefits of Omnichannel
Support:
● With omnichannel support feature,
agents can attend to customer
queries on all channels without
having to switch applications.
● A unified platform like this helps
businesses reduce their turnaround
time.

9. Live Chat
Did You Know?
33% of consumers
are more likely to
buy from a
company if they
offer live chat
support.
And the
customer chat
configuration
was born
You can set up
automated chat
templates by
scanning your
frequently
experienced issues.

10. Benefits of Live chat:
● Live chat help agents chat with multiple
customers at a time, capture, and store
all customer-related data.
● Live chat can also use preformatted
texts and replies, saving time for the
business.
● Using live chat, agents can resolve
complex issues that require human
involvement

12. Knowledge Management System
Did You Know?
73% of
customers prefer
a company’s
website to
resolve queries.
(Dimension Data)
And the knowledge
management
system was born
A self-service portal
makes use of
knowledge base
and provides quick
solutions for issues.

13. Benefits of Knowledge
management System:
● A KMS can either be used for
internal purposes or be accessed by
customers through a self-service
portal.
● Field agents meeting with leads can
refer to brochures available on the
KMS using mobile CRM
applications.

15. Collaborations
Did You Know?
An efficient help
desk software
makes way for
seamless team
collaborations and
interactions.
Collaborations
For instance, a support
agent might need
information access to a
customer’s payment
history and other financial
records.
Being able to collaborate
with another team within
the organization can help
agents resolve tickets
faster.

17. Kapture CRM provides it all! Book a demo