What is Help Desk Workflow?
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A helpdesk workflow describes the stages or procedures that employees must take in order to smoothly resolve client inquiries and complaints. A streamlined and simple approach improves customer service efficiency and productivity while also ensuring a pleasant customer experience. An automated help desk workflow system is essential for your business so that your customer support team doesn’t get caught up with lengthy and complex processes. This leads to an increase in the volume of tickets, an increase in average handling time, and slow responses. https://www.kapturecrm.com/blog/how-to-improve-help-desk-workflow/
