The document discusses robotic process automation (RPA) and the role of business analysts in automation projects. It provides background on RPA, including that it uses software "robots" to automate repetitive tasks currently performed by humans. The document outlines how BAs can identify good candidates for automation by looking for routine, repetitive tasks and processes that involve copying/pasting between systems. It also discusses how BAs can evaluate automation opportunities by calculating potential cost savings from reduced errors, labor costs, and increased productivity. The document advises BAs to demonstrate automation benefits to clients through presentations, proofs of concept, and return on investment calculations to help gain approval for new RPA projects.

1. By Olena Virun
MARCH 2018
ROBOTICS
PROCESS
AUTOMATION: HOW
TO CHANGE
CUSTOMER’S
BUSINESS AND
WHAT SHOULD BA

2. Olena Virun ● Lead Business analyst, EPAM
● 7+ years of BA experience within various projects:
➢ Implementation of banking systems for AUTO,
Mortgage and consumer loans with implementation of
BI reporting;
➢ Enterprise infrastructure audit and Disaster
recovery processes modeling, preparation,
coordination;
➢ Implementation of the RPA solutions;
➢ Implementation of ERP systems such as Workforce
management and Learning management;
● BA trainer and mentor.
● Speaker on BA conferences.
● Recourse manager.

3. Discussed topics:
1. What is RPA and why it is gaining in popularity
1. Types of RPA: proc, cons, opportunities, constraints
1. How to identify that customer needs the automation?
1. To convey an idea to the client: mission ImPossible
1. What are the primary BA skills or how to automate not
automated?

4. WHAT IS RPA AND WHY IT IS GAINING IN POPULARITY?
• Code-Free
• Non-disruptive (Do not touch existing systems)
• Business user friendly
Main mission of RPA:
What is RPA?
Automate business
processes
across the enterprise
using software robots
Robotics process automation: is an emerging
form of clerical process automation technology
based on the notion of software robots or
artificial intelligence (AI) workers.
Characteristics of RPA
software
• Minimum routine human work.
• If the activity is repetitive it should be
automated
• Human is able to concentrate attention on
more intelligent tasks.

5. WHAT IS RPA AND WHY IT IS GAINING IN POPULARITY
Professions for the future:
• App developer
• Computer systems/Business analyst
• Nurse practitioner
• Physical therapist
• Health services manager
• Physician assistant
• Dental hygienist
• Market research analyst
• Personal financial adviser
• Speech language pathologist
The least safe jobs Chance of
automation
Telemarketer 99%
Loan officer 98%
Cashier 97%
Paralegal and legal
assistant
94%
Taxi driver 89%
Fast food cook 81%

6. RPA - Strategy
The global RPA market is expected to reach USD 8.75 billion by
2024
© 2016 Grand View Research, Inc. “Robotic Process Automation (RPA) Market Analysis By Services (Professional Services, Training Services), By Organization (Small And Medium, Large
Enterprises), By Application (BFSI, Telecom & IT, Healthcare, Retail, Manufacturing) And Segment Forecasts To 2024”

7. AUTOMATION CAN’T BE STOPPED

8. TYPICAL MANUAL BUSINESS PROCESS

9. BUSINESS PROCESS MANAGEMENT (BPM) VERSUS
ROBOTIC PROCESS AUTOMATION (RPA)
Robotic process automation (RPA) Business process management (BPM)
RPA uses software robots or cognitive/AI robots
for performing process operations instead of
human operations.
BPM is an approach to process operations
management which focuses on improving process
performance by streaming business processes,
removing bottlenecks and adding value
Its primary focus is to replace human manual
labor with software robots
Its primary focus is to streamline process, identify and
remove bottlenecks to obtain shorter cycle times
RPA is a surface level fix, which doesn’t optimize
the process, but tries to make it faster by
replacing human manual effort
BPM is a deeper insight to process management
which helps optimize the process itself. BPM can
offer RPA as a solution under its wing
RPA is a software technology concept BPM is an approach to management
RPA can be easily altered to adapt to just about
any BPM suite
BPM can adopt RPA as one of it’s approaches to
remove bottlenecks
RPA is a quick, less expensive fix to compared
to BPM; it doesn’t require invasive integration,
changes to underlying systems or expensive
employee training.
Enterprises can achieve any benefit outcome of RPA
by implementing a BPM platform

10. DOES OUR CUSTOMER REALLY NEED AUTOMATION?
Where it works, and where it
doesn’t?
• Rote and repetitive tasks
• Difficult decision-making that is machine-
addressable
• Sensor-based tracking and alerts
• Self-service employee portals
• Manual tasks that are risky or may cause
injury
• IT back office processes
• Research
• Document management
WHEN AUTOMATION ISN'T A
GOOD IDEA?
• The business process not fully
defined
• Human decisions
• Processes with the high criticality
when the machine error is too
“expensive”

11. HOW TO IDENTIFY WHERE THE AUTOMATION CAN BE
USEFUL IF THE CUSTOMER IS PASSIVE?
How many
systems and
services
should run
employee per
day?
How much
“Copy –
Paste” work
they have?
There are a lot of routine work like retype data from
papers/between different systems etc.
There are a lot of legacy systems which
redevelopment is risky/expensive/undesirable
There are a lot of processes where decision makes
based on constant flow
Quantity of workers who do that routine work is big
We may try to automate your processes!!!

12. THE RPA PROJECT COMPONENTS: STEP BY STEP
To identify the business process
that can be automated:
Main attributes:
❑ BP is strictly defined
❑ BP consists of many repeatable actions
❑ BP is time consuming
❑ Nice to support BP 24/7
Business process modeling - Model the process “As Is”
- Define business rules
- Define all systems/services to interact with
- Define permissions of the user to perform discovered work
- Create “robot” workflows with the screenshots (if needed)
- Describe exceptions
- Predict the human interaction

13. MILESTONES: WHY COULD RPA/BPA BE CHALLENGEABLE?
Fear to lose current job
- Be tricky: Do not say directly why
you need details about process
- Be proactive: Show the
opportunities to live without
routine work
- Be one of others
Absence of knowledge
keeper
- Investigate documents
- Observe and compare
- Set up the process

14. TO CONVEY AN IDEA TO THE CLIENT: MISSION IMPOSSIBLE
Several ways to bring your idea to
the customer
Create a presentation with the description of gaps and ways of improvement
Calculate ROI to show the possible value of the automation
To create the POC and demonstrate the real outcome. Describe benefits
Return On Investment
(ROI)
(Gain of investment - Cost of investment) / Cost of investment
How to act if we not aware of the
current costs
Calculate ROI depends on the time
Calculate ROI depends on the possible quantity of
mistakes (Human vs Robot)
As a result
Representation of the idea
based on the digits, always
better than words

15. BUSINESS GOAL OF AUTOMATION
Goal of automation
Workflow is being described in document while gathering
requirements
Workflow formalized
Reduce costs for staff
Reduce costs for automation
Reduce costs on correcting errors
Additional cost efficiency due to learning circle
Cost reduction
Reduce number of human mistakesAccuracy and quality
Time to market reduction
Seamless work 365/24/7 without people fatigue
Lean time and circle time
Applying RPA allows to gather clean statistical dataStatistics
Automation allows to process orders/operations with higher
speed to outfit the concurrent
Revenue increase

16. AUTOMATION BENEFITS
It is easy to program and manage.
You can automate routine desktop
activities, such as application launch,
mouse selection, field entry, copying
and pasting data, template auto-fill,
and calculations.
Robots eliminate human error.
They are also can be trained to
handle case exceptions when they
come across them.
It can be integrated with third
party systems, including CRM,
billing, homegrown, or Citrix
applications, to automate cross-
application desktop activities.
An automated robot performs the same
functions as its human equivalent for only a
fraction of the cost and is active 24/7. In
addition, cycle time and head-count are
both dramatically reduced. Reducing back
office workload enables employees to focus
on delivering the best service to the
customer.
Monitoring and analytics are
provided. You can keep track of
processes as they happen, as well
as harness actionable insights that
the robots can report back on.
Robots work with different systems
across multiple geographies and are
manageable from your desired
location.
Extensive
Automation
Operational
Accuracy
Proficient
Integration
Secure Central
Monitoring
Enterprise
ScalableCosts and Speed

17. WHAT ARE THE PRIMARY BA SKILLS: OR HOW TO
AUTOMATE NOT AUTOMATED?
- Be proactive
- Perfect communication and negotiation
skills
- Logical thinking, ability to build logical
sequences
- Business process identification, evaluation,
establishment
- Business process modeling
- Presentational skills
- Adoption to the situation

18. Q&A
Thank
you!