This document discusses business letters, including what they are, why companies still use them, how to write them, and different types. A business letter is a letter between companies or organizations and their customers or clients. They are still used because executives prefer them and they provide privacy. There are different formats including block and indented, and components like headings, greetings, bodies, and closures. The document provides guidance on how to structure a business letter and examples of different types like sales, orders, complaints and acknowledgment letters.

2. TOPIC
BUSINESS LETTER

3. WE WILL DISCUSS
• WHAT?
• WHY?
• HOW?
• TYPES

4. WHAT IS BUSINESS LETTER?
DEFINITION
• A BUSINESS LETTER IS USUALLY A LETTER FROM ONE COMPANY TO ANOTHER,
OR BETWEEN SUCH ORGANIZATIONS AND THEIR CUSTOMERS, CLIENTS AND
OTHER EXTERNAL PARTIES. THE OVERALL STYLE OF LETTER DEPENDS ON THE
RELATIONSHIP BETWEEN THE PARTIES CONCERNED.

5. COMPONENTS
•HEADING
•INSIDE ADDRESS
•GREETING
•BODY
•COMPLIMENTARY CLOSE
•SIGNATURE LINE

6. WHY?
MIRANDA BROOKINS,
DEMAND MEDIA
SHE SAID, “EVEN WITH THE POPULARITY OF
EMAILAND INSTANT MESSAGING AS FORMS OF
WRITTEN COMMUNICATION, COMPANY
EXECUTIVES STILL USE BUSINESS LETTERS”

7. WHY?
• DIFFERENCE BETWEEN BUSINESS LETTER AND MEMOS
• MAILED COMMUNICATIONS
• PRIVACY

8. HOW TO WRITE A BUSINESS LETTER

9. KEEP IN MIND
• BUSINESS WRITING IS DIFFERENT
• PRONOUNS AND ACTIVE VERSUS PASSIVE VOICE
• FOCUS AND SPECIFICITY
• WHERE TO BEGIN

10. FORMAT OF A BUSINESS LETTER
TWO MAIN FORMATS
• BLOCK FORM
• INDENTED FORM

11. BLOCK FORMAT

12. BLOCK FORMAT

13. INDENTATION FORMATS
• BUSINESS LETTERS CONFORM TO GENERALLY ONE OF SIX INDENTATION
FORMATS
• STANDARD
• OPEN
• SEMI-BLOCK
• MODIFIED BLOCK
• MODIFIED SEMI-BLOCK

14. INDENTATION FORMATS

15. LETS WRITE A BUSINESS LETTER

16. BUSINESS LETTER
IT CONSISTS OF 4 PARTS
• BEGINNING THE LETTER
• COMPOSING THE BODY
• CLOSING THE LETTER
• FINALIZING THE LETTER

17. 1. BEGINNING THE LETTER:

18. I. KNOW THE FORMAT

19. II. INCLUDE INFORMATION ABOUT YOUR
COMPANY

20. III. INCLUDE THE DATE

21. IV. ADD THE RECIPIENT'S INFORMATION

22. V. CHOOSE A SALUTATION

23. 2. COMPOSING THE BODY

24. I. STRIKE THE RIGHT TONE

25. II. WRITE CLEARLY AND CONCISELY

26. III. BE CONVERSATIONAL WHEN
APPROPRIATE

27. IV. BE COURTEOUS

28. V. WRAP IT UP

29. 3. CLOSING THE LETTER

30. I. CHOOSE A CLOSING

31. II. SIGN THE LETTER

32. III. INCLUDE YOUR TYPED NAME AND
CONTACT INFORMATION

33. IV. IF NECESSARY, INCLUDE "ENCLOSURES."

34. 4. FINALIZING THE LETTER

35. I. EDIT THE LETTER

36. II. POST THE LETTER

37. TYPES OF BUSINESS LETTER

38. TYPES OF BUSINESS LETTER
• SALES LETTERS
• ORDER LETTERS
• COMPLAINT LETTERS
• ADJUSTMENT LETTERS
• INQUIRY LETTERS

39. TYPES OF BUSINESS LETTER
• FOLLOW-UP LETTER
• LETTERS OF RECOMMENDATION
• ACKNOWLEDGMENT LETTERS
• COVER LETTER
• LETTERS OF RESIGNATION

40. ANY QUESTION