4. LETTER
A letter is a written or printed message
addressed to a person or persons, usually
sent by post or messenger.
It is an addressed document of legal,
formal or informal kind for various
purposes.
5. THINGS TO CONSIDER WHILE
WRITING LETTER
1. Do not offer misleading information.
2. Do not make promises which you do not
have authority to keep.
3. Do not make untrue, damaging or allegation
because a letter is a permanent record and
proof of intention.
6. STANDARAD ELEMENTS OF A LETTER
1. Reference.
2. Date.
3. Receiver’s Name and Address. (Inside Address)
4. Subject
5. Main Body.
6. Complementary Close.
7. Signature.
8. Sender’s Name and Designation.
7. TYPES OF LETTER
1. Formal Letters. Tone is formal such as Business Letters.
2. Semi-Formal Letters. Tone and style is formal and meant for
relatives. Invitation Letters.
3. Informal Letters. Tone and style is relaxed. It is written to
relatives, friends, etc. Friendly letters do not require an
inside address and the writer’s printed name. Closing is also
informal.
4. Form Letters. Preprinted. Administration form, Application
Form, etc.
8. BUSINESS LETTERS
A business letter is a written communication addressed to a
person or organization, by a person or organization for
specific business purpose
The business letter means an exchange of thoughts and ideas
in connection with a monetary dealing of man and
organization
It is the sale or purchase of ideas to the monetary exchange.
9. TYPES OF BUSINESS LETTERS
1. Application letter.
2. Complaint letter.
3. Request letter.
4. Order letter.
5. Sales letter.
10. PURPOSES OF BUSINESS LETTERS
1. Requesting and providing information. (Information, Sales
Covering Letters).
2. Ordering goods or services. (Order Letters).
3. Acknowledging the order. (Acknowledgment Letter).
4. Confirming information or arrangement. (Confirmation
Letter).
5. Expressing thanks or congratulations. (Good News).
6. Conveying bad news. (Bad news, messages).
11. PURPOSES OF BUSINESS LETTERS
(Continued)
7. Complaining about the products or services.
(Complaint Letter).
8. Answering a complaint. (Adjustment Letters).
9. Introduction and explaining products or services.
(Purchase Covering).
10. Recommending someone for a job or post.
(Recommendation Letter).
11. Persuading the receiver to do something.
(Collection Letter).
12. FORMATS OF BUSINESS LETTERS
1. Full Block Format.
2. Semi-Block Format.
3. Block Format.
4. Modified Block Format.
5. Simplified Format.
6. Memo Format.
13. The advantages of business letter
Exchange business related information
Convey information
Find the new sources of product
Establish business relationship
Building goodwill and image
14. THANK YOU FOR LISTENTING SO
CAREFULLY…
D YU HAVE ANY QUESTIN
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