Bus 271 Keaton Lippman Active Listening
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This document discusses the importance of active listening skills. It defines active listening as consciously hearing both the verbal and nonverbal messages from the speaker to understand the total message. Key aspects of active listening include monitoring body language for congruence, asking clarifying questions without assumptions, and periodically summarizing to confirm understanding. The document provides tips for active listening such as giving full attention, showing engagement, avoiding distractions, keeping an open mind, and not interrupting. It emphasizes that truly listening to understand other perspectives can help gain knowledge and consider different viewpoints.
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In this keynote, Luan Wise will provide invaluable insights to elevate your employer brand on social media platforms including LinkedIn, Facebook, Instagram, X (formerly Twitter) and TikTok. You'll learn how compelling content can authentically showcase your company culture, values, and employee experiences to support your talent acquisition and retention objectives. Additionally, you'll understand the power of employee advocacy to amplify reach and engagement – helping to position your organization as an employer of choice in today's competitive talent landscape.
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At Techbox Square, in Singapore, we're not just creative web designers and developers, we're the driving force behind your brand identity. Contact us today.
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Navigating the world of forex trading can be challenging, especially for beginners. To help you make an informed decision, we have comprehensively compared the best forex brokers in India for 2024. This article, reviewed by Top Forex Brokers Review, will cover featured award winners, the best forex brokers, featured offers, the best copy trading platforms, the best forex brokers for beginners, the best MetaTrader brokers, and recently updated reviews. We will focus on FP Markets, Black Bull, EightCap, IC Markets, and Octa.
Understanding User Needs and Satisfying Them
https://www.productmanagementtoday.com/frs/26903918/understanding-user-needs-and-satisfying-them
We know we want to create products which our customers find to be valuable. Whether we label it as customer-centric or product-led depends on how long we've been doing product management. There are three challenges we face when doing this. The obvious challenge is figuring out what our users need; the non-obvious challenges are in creating a shared understanding of those needs and in sensing if what we're doing is meeting those needs.
In this webinar, we won't focus on the research methods for discovering user-needs. We will focus on synthesis of the needs we discover, communication and alignment tools, and how we operationalize addressing those needs.
Industry expert Scott Sehlhorst will:
• Introduce a taxonomy for user goals with real world examples
• Present the Onion Diagram, a tool for contextualizing task-level goals
• Illustrate how customer journey maps capture activity-level and task-level goals
• Demonstrate the best approach to selection and prioritization of user-goals to address
• Highlight the crucial benchmarks, observable changes, in ensuring fulfillment of customer needs
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Digital Transformation Frameworks: Driving Digital Excellence
[To download this presentation, visit:
https://www.oeconsulting.com.sg/training-presentations]
This presentation is a curated compilation of PowerPoint diagrams and templates designed to illustrate 20 different digital transformation frameworks and models. These frameworks are based on recent industry trends and best practices, ensuring that the content remains relevant and up-to-date.
Key highlights include Microsoft's Digital Transformation Framework, which focuses on driving innovation and efficiency, and McKinsey's Ten Guiding Principles, which provide strategic insights for successful digital transformation. Additionally, Forrester's framework emphasizes enhancing customer experiences and modernizing IT infrastructure, while IDC's MaturityScape helps assess and develop organizational digital maturity. MIT's framework explores cutting-edge strategies for achieving digital success.
These materials are perfect for enhancing your business or classroom presentations, offering visual aids to supplement your insights. Please note that while comprehensive, these slides are intended as supplementary resources and may not be complete for standalone instructional purposes.
Frameworks/Models included:
Microsoft’s Digital Transformation Framework
McKinsey’s Ten Guiding Principles of Digital Transformation
Forrester’s Digital Transformation Framework
IDC’s Digital Transformation MaturityScape
MIT’s Digital Transformation Framework
Gartner’s Digital Transformation Framework
Accenture’s Digital Strategy & Enterprise Frameworks
Deloitte’s Digital Industrial Transformation Framework
Capgemini’s Digital Transformation Framework
PwC’s Digital Transformation Framework
Cisco’s Digital Transformation Framework
Cognizant’s Digital Transformation Framework
DXC Technology’s Digital Transformation Framework
The BCG Strategy Palette
McKinsey’s Digital Transformation Framework
Digital Transformation Compass
Four Levels of Digital Maturity
Design Thinking Framework
Business Model Canvas
Customer Journey Map
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Bus 271 Keaton Lippman Active Listening
- 1. LISTENING ACTIVELY??? • Would you consider yourself to be a good listener? How would your potential customers, business associates, friends, and family members rate your listening ability? Their feedback just might surprise you, because most people believe they're much better listeners than they truly are.
- 2. AN ACTIVE LISTENER • Active listening is making a conscious effort to hear your customer's words as well as to try and understand the total message being sent, both verbally and nonverbally. This action and skill requires you to listen not only with your ears, but also with your eyes. It's important to monitor your customer's body language gestures and look for congruency between his or her words, posture, movement, and tone of voice.
- 3. WHAT MAKES AN ACTIVE LISTENER
- 5. UNDERSTANDING THEM • The best salespeople have the tendency to listen similar to a detective and ask great questions to grasp an understanding and promote conversation. They don't make assumptions. They seek to summarize and seek clarity. An occasional question or comment to recap what has been said communicates that you understand the message. Until this is done, your customer will resist your input
- 6. W AYS TO IMPROVE • Face your speaker with complete and undivided attention • Show attentiveness through body language and posture. • Turn off phone and minimize distractions • Keep and open mind and never jump to conclusions too early. • Never interrupt and always ask questions when you have them.
- 7. PERSONAL INSIGHTS • The best way for us to use this ability to our advantage is through truly listening and understanding what others have to say and express. We as humans are always open to gaining more knowledge, yet we get into arguments about to most picky topics that we might not know the most about. As people we are entitled our opinions obviously, but it does not hurt to listen to another persons viewpoints as they might open your own views in a manner in which you had not thought about before.