Active listening involves genuinely trying to understand the other person's perspective by restating or paraphrasing their message back to them for confirmation. This helps overcome mental barriers like judging delivery over content and seeking confirmation rather than information. Physical barriers like distractions or side conversations also need to be avoided. Active listening builds confidence by showing the customer you understand their needs and allows you to gain more information to help meet their goals.
SOFT SKILLS WORLD takes pleasure in introducing itself as an experienced and competent conglomeration with more than 300 Training & Development professionals. This team represents key functional domains across industries.
We sincerely look forward to joining hands with your esteemed organization in our endeavour to create a mutually satisfying win-win proposition per se Organization Development interventions.
May we request you to visit us at http://www.softskillsworld.com/to have a glimpse of the bouquet of our offers .We have partnered with the best & promise you an excellent organizational capability building.
We firmly believe Hard Skills alone are not sufficient enough to enhance business success. Aligned with high performance organizational culture and given the right direction, Soft Skills is the best recipe for business success.
Understanding the Customer using active listening with focus on customer serviceNeha Nagulkar Ghorad
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Understanding Customer, active listening and types of customer while focus on customer service.
Active listening with mindfulness makes it even easier for a sales person to communicate and form a trusting relationship with the customer.
One of the most valuable communication skills is Listening, yet it is a skill that is much undervalued. There is so much focus on 'Speaking like a boss' or "Tell your story" yet LISTENING to your clients, colleagues and prospects is INVALUABLE. And your clients feel valued when you take the time to listen to them. One of our most popular courses is Listening with Impact where you discover why you should listen; how to actively listen and be present in conversations; how to demonstrate you are listening face to face and also virtually.
SOFT SKILLS WORLD takes pleasure in introducing itself as an experienced and competent conglomeration with more than 300 Training & Development professionals. This team represents key functional domains across industries.
We sincerely look forward to joining hands with your esteemed organization in our endeavour to create a mutually satisfying win-win proposition per se Organization Development interventions.
May we request you to visit us at http://www.softskillsworld.com/to have a glimpse of the bouquet of our offers .We have partnered with the best & promise you an excellent organizational capability building.
We firmly believe Hard Skills alone are not sufficient enough to enhance business success. Aligned with high performance organizational culture and given the right direction, Soft Skills is the best recipe for business success.
Understanding the Customer using active listening with focus on customer serviceNeha Nagulkar Ghorad
Â
Understanding Customer, active listening and types of customer while focus on customer service.
Active listening with mindfulness makes it even easier for a sales person to communicate and form a trusting relationship with the customer.
One of the most valuable communication skills is Listening, yet it is a skill that is much undervalued. There is so much focus on 'Speaking like a boss' or "Tell your story" yet LISTENING to your clients, colleagues and prospects is INVALUABLE. And your clients feel valued when you take the time to listen to them. One of our most popular courses is Listening with Impact where you discover why you should listen; how to actively listen and be present in conversations; how to demonstrate you are listening face to face and also virtually.
The importance of communication, assertiveness and the different types of communication skills are well explained. Can be used for students and training programs.
Communication is the effective transfer of intended meaning.
It is essential for negotiating success.
If transfer fails, then there is distortion known as Noise.
i hope this will be a good presentation. Because i adopted a new way of presenting u the outline of effective communication and its importance in our life.
The importance of communication, assertiveness and the different types of communication skills are well explained. Can be used for students and training programs.
Communication is the effective transfer of intended meaning.
It is essential for negotiating success.
If transfer fails, then there is distortion known as Noise.
i hope this will be a good presentation. Because i adopted a new way of presenting u the outline of effective communication and its importance in our life.
Talk the Talk: Tips for Effective Communication by Jane Toohey AIMM, delivered at the Australian Institute of Management Open House in Brisbane on Wednesday 7 August 2013.
Listening is the ability to accurately receive and interpret messages in the communication process.
Listening is key to all effective communication. Without the ability to listen effectively, messages are easily misunderstood.
There are five key active listening techniques you can use to help you become a more effective listener:
Pay Attention. Give the speaker your undivided attention, and acknowledge the message.
Show That You're Listening.
Provide Feedback.
Defer Judgment.
Respond Appropriately.
Smart TV Buyer Insights Survey 2024 by 91mobiles.pdf91mobiles
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91mobiles recently conducted a Smart TV Buyer Insights Survey in which we asked over 3,000 respondents about the TV they own, aspects they look at on a new TV, and their TV buying preferences.
The Art of the Pitch: WordPress Relationships and SalesLaura Byrne
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Clients don’t know what they don’t know. What web solutions are right for them? How does WordPress come into the picture? How do you make sure you understand scope and timeline? What do you do if sometime changes?
All these questions and more will be explored as we talk about matching clients’ needs with what your agency offers without pulling teeth or pulling your hair out. Practical tips, and strategies for successful relationship building that leads to closing the deal.
"Impact of front-end architecture on development cost", Viktor TurskyiFwdays
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I have heard many times that architecture is not important for the front-end. Also, many times I have seen how developers implement features on the front-end just following the standard rules for a framework and think that this is enough to successfully launch the project, and then the project fails. How to prevent this and what approach to choose? I have launched dozens of complex projects and during the talk we will analyze which approaches have worked for me and which have not.
GraphRAG is All You need? LLM & Knowledge GraphGuy Korland
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Guy Korland, CEO and Co-founder of FalkorDB, will review two articles on the integration of language models with knowledge graphs.
1. Unifying Large Language Models and Knowledge Graphs: A Roadmap.
https://arxiv.org/abs/2306.08302
2. Microsoft Research's GraphRAG paper and a review paper on various uses of knowledge graphs:
https://www.microsoft.com/en-us/research/blog/graphrag-unlocking-llm-discovery-on-narrative-private-data/
UiPath Test Automation using UiPath Test Suite series, part 3DianaGray10
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Welcome to UiPath Test Automation using UiPath Test Suite series part 3. In this session, we will cover desktop automation along with UI automation.
Topics covered:
UI automation Introduction,
UI automation Sample
Desktop automation flow
Pradeep Chinnala, Senior Consultant Automation Developer @WonderBotz and UiPath MVP
Deepak Rai, Automation Practice Lead, Boundaryless Group and UiPath MVP
Epistemic Interaction - tuning interfaces to provide information for AI supportAlan Dix
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Paper presented at SYNERGY workshop at AVI 2024, Genoa, Italy. 3rd June 2024
https://alandix.com/academic/papers/synergy2024-epistemic/
As machine learning integrates deeper into human-computer interactions, the concept of epistemic interaction emerges, aiming to refine these interactions to enhance system adaptability. This approach encourages minor, intentional adjustments in user behaviour to enrich the data available for system learning. This paper introduces epistemic interaction within the context of human-system communication, illustrating how deliberate interaction design can improve system understanding and adaptation. Through concrete examples, we demonstrate the potential of epistemic interaction to significantly advance human-computer interaction by leveraging intuitive human communication strategies to inform system design and functionality, offering a novel pathway for enriching user-system engagements.
JMeter webinar - integration with InfluxDB and GrafanaRTTS
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Watch this recorded webinar about real-time monitoring of application performance. See how to integrate Apache JMeter, the open-source leader in performance testing, with InfluxDB, the open-source time-series database, and Grafana, the open-source analytics and visualization application.
In this webinar, we will review the benefits of leveraging InfluxDB and Grafana when executing load tests and demonstrate how these tools are used to visualize performance metrics.
Length: 30 minutes
Session Overview​
-------------------------------------------
During this webinar, we will cover the following topics while demonstrating the integrations of JMeter, InfluxDB and Grafana:
- What out-of-the-box solutions are available for real-time monitoring JMeter tests?
- What are the benefits of integrating InfluxDB and Grafana into the load testing stack?
- Which features are provided by Grafana?
- Demonstration of InfluxDB and Grafana using a practice web application
To view the webinar recording, go to:
https://www.rttsweb.com/jmeter-integration-webinar
Accelerate your Kubernetes clusters with Varnish CachingThijs Feryn
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A presentation about the usage and availability of Varnish on Kubernetes. This talk explores the capabilities of Varnish caching and shows how to use the Varnish Helm chart to deploy it to Kubernetes.
This presentation was delivered at K8SUG Singapore. See https://feryn.eu/presentations/accelerate-your-kubernetes-clusters-with-varnish-caching-k8sug-singapore-28-2024 for more details.
Essentials of Automations: Optimizing FME Workflows with ParametersSafe Software
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Are you looking to streamline your workflows and boost your projects’ efficiency? Do you find yourself searching for ways to add flexibility and control over your FME workflows? If so, you’re in the right place.
Join us for an insightful dive into the world of FME parameters, a critical element in optimizing workflow efficiency. This webinar marks the beginning of our three-part “Essentials of Automation” series. This first webinar is designed to equip you with the knowledge and skills to utilize parameters effectively: enhancing the flexibility, maintainability, and user control of your FME projects.
Here’s what you’ll gain:
- Essentials of FME Parameters: Understand the pivotal role of parameters, including Reader/Writer, Transformer, User, and FME Flow categories. Discover how they are the key to unlocking automation and optimization within your workflows.
- Practical Applications in FME Form: Delve into key user parameter types including choice, connections, and file URLs. Allow users to control how a workflow runs, making your workflows more reusable. Learn to import values and deliver the best user experience for your workflows while enhancing accuracy.
- Optimization Strategies in FME Flow: Explore the creation and strategic deployment of parameters in FME Flow, including the use of deployment and geometry parameters, to maximize workflow efficiency.
- Pro Tips for Success: Gain insights on parameterizing connections and leveraging new features like Conditional Visibility for clarity and simplicity.
We’ll wrap up with a glimpse into future webinars, followed by a Q&A session to address your specific questions surrounding this topic.
Don’t miss this opportunity to elevate your FME expertise and drive your projects to new heights of efficiency.
Search and Society: Reimagining Information Access for Radical FuturesBhaskar Mitra
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The field of Information retrieval (IR) is currently undergoing a transformative shift, at least partly due to the emerging applications of generative AI to information access. In this talk, we will deliberate on the sociotechnical implications of generative AI for information access. We will argue that there is both a critical necessity and an exciting opportunity for the IR community to re-center our research agendas on societal needs while dismantling the artificial separation between the work on fairness, accountability, transparency, and ethics in IR and the rest of IR research. Instead of adopting a reactionary strategy of trying to mitigate potential social harms from emerging technologies, the community should aim to proactively set the research agenda for the kinds of systems we should build inspired by diverse explicitly stated sociotechnical imaginaries. The sociotechnical imaginaries that underpin the design and development of information access technologies needs to be explicitly articulated, and we need to develop theories of change in context of these diverse perspectives. Our guiding future imaginaries must be informed by other academic fields, such as democratic theory and critical theory, and should be co-developed with social science scholars, legal scholars, civil rights and social justice activists, and artists, among others.
Search and Society: Reimagining Information Access for Radical Futures
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Active listening
1.
2. • What is active listening
• How is active listening different than hearing
• What are the barriers to active listening
• How to overcome these barriers
• What are the benefits of active listening
• How to use active listening for gaining customer’s confidence and
complete sales
3. ď‚—
Hearing (or audition) is one of the traditional five senses. It is
the ability to perceive sound by detecting vibrations via an
organ such as the ear.
Vs.
ď‚—
Active or Reflective Listening is the single most useful and
important listening skill. In active listening we are also
genuinely interested in understanding what the other
person is thinking, feeling, wanting or what the message
means, and we are active in checking out our
understanding before we respond with our own new
message. We restate or paraphrase our understanding of
their message and reflect it back to the sender for
verification. This verification or feedback process is what
distinguishes active listening and makes it effective.
4. MENTAL BARRIERS
We “know” what we are going
to hear
ď‚ž We judge delivery (how they
say it), not the content (what
they say)
ď‚ž We are seeking confirmation,
not information
 What’s being said is getting in
the way of what needs to be
said.
ď‚ž
6. Verbal collisions are when both you and the
Customer are talking at the same time.
When a verbal collisions occurs, you must
always apologize and let the customer finish
first.
7. ď‚—
ď‚—
ď‚—
ď‚—
ď‚—
ď‚—
ď‚—
ď‚—
ď‚—
ď‚—
Stop Talking! You can’t listen if you’re talking.
Help the customer to talk
Listen to understand rather than to reply
Remove distractions
Empathize with the customer
Be patient. Don’t rush and don’t interrupt.
Control your own temper
Ask questions
Don’t argue
Again – Stop Talking!!
8. ď‚ž
Clear your desk and prepare yourself for each call by
ď‚ž
Lean slightly forward while sitting in your chair and
ď‚ž
Focus. If you’ve had something on your mind earlier,
ď‚ž
having everything you need within reach or eyesight.
minimize or remove all distractions around you.
now is the time to clear it and shift your focus to the job
at hand.
Think of yourself as a sponge. Give your full attention to
what is being said by the contact. Listen closely to not
only what is being said, but how it is being said.
9. "We were given two ears but only one mouth,
because listening is twice as hard as talking."
10. You are truly trying to benefit your
customer !
You do this by using :
 seeing ("I see what you mean“),
 hearing ("I hear what you are saying“), or
ď‚ž feeling ("I understand how you feel") terms.
These terms enable your contact to understand the results
he can attain using your solution.
11. o
Remember to be exceptionally friendly and polite to
everyone you speak with –that includes gatekeepers.
o
How does the person sound when they answer the phone?
Are they harried, angry, busy or distracted?
o
It's a good idea to ask "Am I catching you at a busy time?"
If they say yes, then ask when would be a good time to call
back and schedule an appointment to call them on a
specific day and time.
o
Make a note in your schedule and be sure to place the call.
12. If handled correctly they will feel obligated to spend at
least a few minutes speaking with you since they
agreed to the appointment or if they don't want to
make an appointment they may give you a minute
to briefly explain the reason why you're calling.
13. People like to speak with people who can
establish credibility by speaking on the
same level as they do rather than above
or below them.
14. People, when asked politely for their time, and have
granted permission to speak with them, enjoy
speaking with someone who has a genuine interest
in listening to what they have to say.