The document provides information about improving professional communication skills. It discusses the importance of communication skills according to employer surveys. It then outlines an exercise to help participants understand their existing communication strengths and areas for improvement. Specific techniques taught include focused observation, engaged listening, asking open-ended questions, and using affirmations and "I" statements. Participants practice these skills through partner exercises and discussion.
Effective communication & presentationNirooj Fidin
Some tips and tricks on how to give a presentation and communicate effectively. If you like it and find it helpful, please share. Also, comment below and let me know your thoughts.
Effective communication & presentationNirooj Fidin
Some tips and tricks on how to give a presentation and communicate effectively. If you like it and find it helpful, please share. Also, comment below and let me know your thoughts.
Hello,
This presentation is a little step to share some information on "Communication" with you.
If this help you a little, I will be happy. Feel free to share your opinion.
Thank you.
*All the information and images are collected from internet.
this is presentation on effective communication having all the elements from basic communication to barriers in communication, very effective in business but can be practiced personally or for a informal group
Hello,
This presentation is a little step to share some information on "Communication" with you.
If this help you a little, I will be happy. Feel free to share your opinion.
Thank you.
*All the information and images are collected from internet.
this is presentation on effective communication having all the elements from basic communication to barriers in communication, very effective in business but can be practiced personally or for a informal group
Communication & presentation skills training course duration 12hrs in 2days , advanced course Video & assignment embedded for mid-level career or management level.
ReadySetPresent (Communication PowerPoint Presentation Content): 100+ PowerPoint presentation content slides. The foundation of all skills remains in effective communication in today's professional world. Communication PowerPoint Presentation Content slides include topics such as: Exploring the critical elements of good communication, different methods of communication, 10 slides on keys to effective listening, 6 slides on listening techniques, 10 slides on improving your listening, asking vs. telling, 10 slides on barriers and gateways to communication, 20 slides on effective business communication, why attending is important, responding to content, posturing and observing and feedback, 20+ slides on nonverbal communication, including eye contact, language barriers, how to's and more!
Introduction to Slide Design: 7 Rules for Creating Effective SlidesAlex Rister
The 7 rules for creating effective slides include 1) slides are not documents; 2) picture superiority effect; 3) slides should be simple; 4) slides must have unity; 5) display data clearly; 6) use multimedia wisely; 7) don't forget your audience. To learn more about each rule, please visit http://alexrister1.wordpress.com/2013/02/06/7-rules-for-creating-effective-slides/
CCWS_Professional Communication EtiquetteTridentCADC
This webinar is designed to share with you the most effective tips for using the phone, texting, emailing, social media, and general communication techniques to enhance your professional interactions. In this webinar you will learn:
• When is texting acceptable in the job search process
• Best practices for voice mail
• Email techniques that get your email read
• How to use social media, correctly, to connect with recruiters and potential network
• General communication techniques that get your message heard and responded to
You Only Get One Chance Unforgettable First Impression eBook Chapters 1 and 2...Katey Bailin
You Only Get One Chance: Your Ultimate Guide to Craft a Powerful First Impression and be Truly Unforgettable to Everyone You Meet. Sneak peak at Chapters 1 and 2.
Alex and Katey Bailin
Communication Hacks: Strategies for fostering collaboration and dealing with ...All Things Open
Communication Hacks: Strategies for fostering collaboration and dealing with conflict in open source
Presented by Nuritzi Sanchez, GitLab, Inc.
Presented at Open Source 101 2021
Abstract: During this talk, you'll learn about topics like cross-cultural collaboration, giving and receiving feedback, and active listening -- all things that are vital to the health of our open source communities.
After reading many self-help books, watching various TED Talks, and listening to a ton of podcasts, I've condensed my learnings to help you improve your communications skills, deal with conflict, and collaborate better than ever, not only in FOSS, but also everywhere else.
Empathy doesn’t only come in handy when listening to your best friend explain his woes. It’s actually very important for work, both for leaders and team members alike. The Consortium for Research on Emotional Intelligence in Organizations reports a correlation between empathy and increased sales, high performing managers of product development teams, and increased performance in highly diverse teams. Studies have also shown that empathy improves leadership ability and facilitates effective communication.
Guest Lecture at Oregon St U, 4.13.2022.pdfBoWang882266
Shared some thoughts on anthropology students career development and transferrable skills on the grad seminar Uses of Anthropology, by Prof. Shaozeng Zhang, Oregon State University
Communication & Challenging Conversations PCMA 2014 MontrealMcKinley Solutions
Challenging conversations are those everyday interactions that significantly affect you and others. They differ from ordinary dialogue because the opinions of the participants may vary, the emotions are high and the stakes are significant. The way in which you deal with these important discussions can have a positive or negative result and can change the course of your relationship. Learn the tools to handle life’s most difficult conversations, say what’s on your mind, and achieve positive outcomes. Challenging confrontations consists of face-to-face accountability discussions where someone has disappointed you and you talk to him or her directly. When handled well, the problem is resolved and the relationship benefits. New research demonstrates that these disappointments aren’t just irritating – they’re costly, sapping organizational performance by 20 to 50 percent. Learn to permanently resolve failed promises and missed deadlines, transform broken rules and bad behaviors into productive accountability and strengthen relationships while solving problems. At the heart of mastering these challenges is the ability to engage in and maintain dialogue. Masters of dialogue create an atmosphere where everyone feels safe about adding his or her own views to the “shared pool” of ideas being expressed. The skills are critical to the success of all leadership roles. Active participants will increase their awareness of the challenging conversations and confrontations as well as hands-on tips and techniques on how to manage them effectively.
Learning Objectives:
1. How do I deal spontaneously with challenging conversations (where opinions vary, emotions are high and stakes are significant)?
2. How can I resolve problems where I have been disappointed by employee accountability and avoid unnecessary costs and strained relationships?
3. How do I develop and environment where people can carry on a dialogue and feel safe expressing their own view.
3 techniques for high quality communication on your agile teamsAndrea Chiou
This is deck I used at AgileDC conference, Oct 21, 2014. I've altered slightly from what was handed out, based on some feedback I got (in the Clean Feedback forms).
If you are interested in more in depth, come to my 3 hour workshop on Jan 30, 2015
http://mafn.org/event-1724379
Many thanks to Caitlin Walker of Training Attention who developed these Systemic Modelling techniques - and to all who contribute to disseminating the work of David Grove via Clean Language.
For training, please see opportunities here: http://www.cleanlearning.co.uk/ if you are in the UK.
For additional online resources and book recommendations on this topic, you can visit this page: http://adaptivecollaboration.com/books-i-recommend/
Prototype Embrace "Uncase"
Jennifer Aaker
Susie Wise
Corey Ford
Sara Leslie
Margot Sutherland
Enrique Allen
& Many Others
Stanford Graduate School of Business
Hasso Plattner Institute of Design at Stanford
2. about alex I have worked for years trying to better understand people and their lives. I have done both the Americorps and Peace Corps volunteer programs and have worked in a number of non-profit organizations and school systems. I have a bachelor’s degree in journalism and a masters degree in sociology. For the past several years I have worked as an ethnographer, which means I have traveled the U.S. and the world to spend time with people and learn about their lives so that companies can learn more about the people who buy their products. I have been lucky enough to make a living asking open-ended questions, practicing engaged listening and observing the world around me. You can check out some of my work and what’s going on in my life at http://alexandrawills.wordpress.com. Thank you for having me.
3. why are professional communication skills important? A survey by Peter Hart Research Associates and reported in USA Today revealed: 89%of employers think colleges should emphasize communication, both orally and in writing. 81%of employers think colleges should emphasize critical thinking and analyticalreasoning skills. “Observation skills are the most used, and the most overlooked, of all critical job skills.” ACT workforce development
4.
5. Understand the difference between closed and open-ended questions and how using open-ended questions can lead to more effective communication in the workplace
6. Understand how using affirmations contribute to effective communication in the workplace
7. Understand how using “I” statements contribute to effective communication in the workplace
31. what objects are in the room – who is using them and how?Photo courtesy of freefoto.com
32.
33. “People watch” in a park or shopping plaza
34. Watch your kids
35.
36. To make it full screen, click on the 4 arrows on the bottom right corner of the video. To exit full screen, press “esc” on your keyboard or click on the 4 arrows on the bottom right corner of the video
37. Watch the video. Count how many times the white team passes the rubber band ball.
45. help lead to positive change – big or smallThere is nothing enlightened about shrinking so that other people won't feel insecure around you. Nelson Mandela Thanks to National Health Care for the Homeless Council for this great content on open-ended questions and affirmations!
62. The partner tells his or her story in less than two minutes. The person who asked the question practices engaged listening.
63. After the partner shares his/her story, switch.
64.
Editor's Notes
Ask participants what they want to get out of the webinar: and note it – if at the end a topic isn’t covered we will talk about it but likely most will be covered
Ask participants what they want to get out of the webinar: and note it – if at the end a topic isn’t covered we will talk about it but likely most will be covered
exercise 1 minute – every person makes a list of what their positive communication skills – gets them to acknowledge what they already do well – so they are thinking about it as we go through this and can build upon those strengths (ie., I listen well, I don’t yell, etc.)
exercise 1 minute – every person makes a list of what their positive communication skills – gets them to acknowledge what they already do well – so they are thinking about it as we go through this and can build upon those strengths (ie., I listen well, I don’t yell, etc.)
About inquiry – talk about my job really getting people to open up and share their lives – learned more than I ever dreamed possibleIt’s inductive [upside down triangle] – instead of going into a situation thinking we have the answers and we are ‘looking’ to prove or disprove what we think we know, we enter a situation with open eyes and open ears – without expectation or thinking we know the answer.We all have bias – lens – seeing the world a certain way and acting towards people and situations based on how we ‘think’ they areReference bias – assuming others are making decisions in their situation the same way we would in the that same situationIt’s about connecting with the other person. This is called rapport. Finding what we have in common with another person and using it to feel comfortable and get connected to one another. We live in a diverse world – people of different cultures, races, ages, neighborhood, socioeconomic backgrounds – we actually have a lot more in common than we think.
It’s about understanding context – nothing happens in isolation. Two people, same place, same thing – two totally different versions of what happened! Walking a mile in someone else’s shoes.Practice: go to askix.com/ava/ - click on optical illusion – click on my wife and my mother-in-law – what do you see? How do you know?
It’s about understanding context – nothing happens in isolation. Two people, same place, same thing – two totally different versions of what happened! Walking a mile in someone else’s shoes.Practice: go towww.askix.com/ava/ - click on optical illusion – click on my wife and my mother-in-law – what do you see? How do you know?
Talk about how I do my job as ethnographer
Engaged listening – some call it active listening - listening without thinking about what you will say next or thinking about all those other things you have to do, it’s really listening!It’s hard!Tires you outBe comfortable with the uncomfortable silence – we always aim to fill that silence – if you wait a few seconds someone will say somethingWhen you don’t understand something ask!Observation – seeing before speaking% of communication that’s nonverbal [UCLA – 93% - 7 percent by the words used, 38 percent by voice quality, and 55 percent by the nonverbal communication – studies by Albert Mehrabian (Mehrabian, 1972). [debates now in the works – academic departments dedicated to studying this!]How many times have you been involved in an argument or conflict because of things that were NOT said?
[talk about what I do in observation] – youtube video http://www.youtube.com/watch?v=xAFfYLR_IRY - Test Your Observation Sklills – stop at :33 to get people’s counts and then go on to the gorilla part
[talk about what I do in observation] – youtube video http://www.youtube.com/watch?v=xAFfYLR_IRY - Test Your Observation Sklills – stop at :33 to get people’s counts and then go on to the gorilla part
Asking open-ended questions and affirmations An open ended question invites people to be the expert and tell their storyAn open ended question helps you minimize bias and listen moreAn open ended question gives you more and better information, which helps you make a more informed decision
Go through handout on open-ended questions/affirmations
Owning our feelings helps us process them and allows us to maintain professionalism – it’s ok to be angry or frustrated, it’s just about how we communicate that – we want it to be productive and lead to a solution
Practice: choose one activityWork in partners - give close-ended questions and have them create open-ended and then the other person answers them while their partner practices engaged listening. Aim for storyteller to use an affirmation in statement.– 5 minutes – 2 minutes each person – sharing and listening – choose an activityProcess: what was hard, easy, uncomfortable?Moving forward: Practicing KISS principle.
Practice: choose one activityWork in partners - give close-ended questions and have them create open-ended and then the other person answers them while their partner practices engaged listening. Aim for storyteller to use an affirmation in statement.– 5 minutes – 2 minutes each person – sharing and listening – choose an activityProcess: what was hard, easy, uncomfortable?Moving forward: Practicing KISS principle.