This document provides a 4-step approach to developing a powerful presence for effective communication. The 4 steps are: 1) Have a clear vision and message. Make eye contact to convey interest. 2) Know your strengths and what makes you unique. 3) Master body language to build confidence and connect with others. Adopt powerful poses. 4) Listen first before speaking to engage others and build rapport. Developing these skills can help one adapt to changing workplace environments and lead effectively.

1. Body Intelligence
4 Steps to a POWERFUL presence
Heidi Alexandra Pollard
CEO, UQ Power
Workplace Futurist and
Company Culture Architect

2. As workplace futurists and culture architects, we get excited about the creation of
uncorporate cultures and how business and people are adapting and creating new
ways of working in order to remain relevant and be sustainable.
We’re passionate about
Work / play / living
Generosity Economy
Global nomads
City based dwellers
Massively mobile
Energy
Disconnection
Depression
Co-working
Collaboration
End of retirement
Cloud computing
Education reengineering
Quadruple bottom line

3. Major shifts.
• BC / AC – Before Christ
• Bi / Ai – Before iPhone
• BT / AT – Before Tesla

4. Shift happens.
• Hyper-connectivity
• Increased Demand for CSR
• Accelerating Technology
• People want tailored convenience

5. ““Heidi we’ve seen moreHeidi we’ve seen more
change in the lastchange in the last 33 yearsyears
than in the lastthan in the last 3030..
How do I lead now?”How do I lead now?”

6. Let’s take a walk in theLet’s take a walk in the
Land of PossibilityLand of Possibility
and see if you can be aand see if you can be a
futurist too!futurist too!

7. www.UQPower.com.au
Change is happening exponentially
But people think linearly
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8. How do you avoid getting sucked down into the
vicious vortex of overwhelm

9. Despite all this change one constant has remained
the same – the ability to influence, engage, inspire,
relate and build rapport. Ie:
The ability to
communicate
The One Constant

10. So how do you effectively communicate
in times of VUCA (volatility, uncertainty,
complexity and ambiguity)?

11. What’s your biggestWhat’s your biggest
communication challenge?communication challenge?

12. FOR STARTERS YOU HAVE TO
#startwithU
AND GET YOUR HOUSE IN ORDER

13. 4 STEPS
TO POWER UP YOUR PRESENCE AND BECOME A
Corporate superhero

14. PersuasiveProductive
Physiology Psychology

15. 4 steps to success
The effectiveness of your relationships, your ability to
build trust, your ability to assert yourself and handle
conflict and your ability to craft a powerful message in
person or in writing depends upon
you mastering 4 foundations:
IQ – Intellectually focused
EQ – Interpersonally connected
Body – Physically energised
Vision – Purposefully aligned
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16. What’s the purpose of your communication?
What are you shooting for?
What change or impact do you wish to make?
Step 1 – Have a clear vision

17. www.UQPower.com.au
Eye contact is the key to beginning body language for
communication, influence and negotiation.
Generally when we are favourable to someone or
something we will look at it longer and with more
frequency.
For example: you present 2 written options to your
manager and notice their eyes linger longer on one of the
documents than the other and their eyes open wider.
This is a good indication that it is their preferred option
Step 1 - VISION – THE EYES HAVE IT

18. www.UQPower.com.au
For example: you present 2 written options to your
manager and notice their eyes linger longer on one of the
documents than the other and their eyes open wider.
This is a good indication that it is their preferred option

19. Generally speaking we are comfortable with eye contact
for about 3 seconds. Prolonged gazes make us
uncomfortable (unless it’s a partner).
However when we agree with someone we will extend our
gaze a little longer.
When we are disengaged eye contact decreases and we
tend to look away, past the person or down at our feet or
hands, shifting our focus away.
Little kids sometimes even cover their
face to block or shut out something
they don’t like from view.
The eyes hold the clues

20. www.UQPower.com.au
Stand facing a partner at more than arms length distance.
Look into their eyes. Take a step in closer notice what
happens with their pupils, do they dilate? Do they squint?
Do you feel the need to look away?
How many seconds can you hold eye contact for?
Seeing Eye 2 Eye

21. People who focus on using their strengths…
Are 3X as likely to report having an excellent quality of life
Are 6X as likely to be engaged in their jobs
Have 7.8% greater productivity
People working in the strengths zone…
•look forward to going to work, achieve more on a daily basis
•have more positive than negative interactions with co-workers
•treat customers better
•tell their friends they work for a great company
•have more positive, creative and innovative moments
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IQ - Know your strengths

22. What makes me unique is __________________
What I wanted to be when I grew up was
___________________________________
People compliment me about
___________________________________
3 words people use to describe me are
_____________________________________
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23. IQ Focus Practice
Exercise 2 – the alphabet challenge
A B C D E F G H I
R L R B L B R L R

24. Communication Focus
Model
MoreDetail
LessDetail
MoreDetail
LessDetail
© Macklin Holdings

25. Stand in 2 circles one inside the other
•My life story…
•A passion I have outside of work is…
•What I love about my work is…
•My favourite book / movie at the moment is…
A GAME
OF FOCUS

26. WITHOUT BODY POWER WITH BODY POWER
Lack of self esteem & confidence Feel confident even in challenging
situations
Neglect own needs More assertive with needs
No ‘me time’ Say no when you need to
Out of touch with tangible feelings Radiate more energy
Known as: Energetic and magnetic.
Potential physical signs of a lack of Body Power:
Physical exhaustion, digestive problems
Step 3 – BODY – YOUR HOW

27. You have to #startwithU by believing in U and your message.
If you don’t believe, no one else will because your body will tell
them so - every one can spot a phoney!
Step 3 – THE BODY – IT NEVER LIES

28. The most powerful communication
tool at your disposal is not your
mouth, it’s your entire body.
Become fluent in body language
as your second language and
watch your results soar.
Step 3 – Use Your Whole Body

29. Understanding your body language and other physical
queues is very important when you are
communicating with others.
Your non-verbal communication skills are just as
important as your verbal skills.
The most important thing to ensure is congruence –
that your messages match your body.
Powerful Body Language

30. - 7% of meaning is in the words that are spoken
-38% of meaning is paralinguistic – the way we say it
-55% of meaning is in body language & expression
WHY YOU MUST BECOME FLUENT
IN A SECOND LANGUAGE

31. “When it comes to body language,
there are some who have better vocabularies
than others.”
Doug Larson

32. FIRST IMPRESSIONS COUNT
• Have you ever met someone for the first time and felt
an immediate connection or felt uncomfortable with
them immediately?
• Researchers from New York University found that we
form opinions about one another in the first
7 seconds of meeting.
• That reduces down to about 3 seconds
when you look at someone online. Are you giving the
impression you want to?

33. Humans and animals express POWER through open,
expansive body language.
A chimpanzee asserts his dominance by pushing out his
chest. In a boardroom, the executive leans back into
their chair and seems to use
the space around them.
New scientific research
has discovered that
these ‘power poses’
also produce feelings
of power.
BUILDING CONFIDENCE USING YOUR BODY

34. A recent study at Columbia and Harvard Universities found
when 42 participants were asked to either hold a power pose
or a contractive, low-power pose for 2 minutes that the power
poses stimulated hormones linked to feelings of power. It also
the stress hormone cortisol.
Plus, high-power posers reported
feeling significantly more “powerful”
and “in charge” than low-power
posers did – allowing them to
perform better.
https://www.youtube.com/watch?v=zmR2A9TnIso
POWER OF POSING

35. body language practice
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“It’s important we get this right.
Things must change around here.”

36. Introduce yourself to someone:
Like it’s a waste of your time
Test It In Your Body

37. Introduce yourself to someone:
Like you really really want to impress
them but are a phoney.
Change Your Body

38. Introduce yourself to someone:
Like they are your long lost best friend
Lead With Love

39. • The #1 place to build your brand and profile
online and with social media is:
The #1 Place To Communicate Online

40. A professional looking photo or ‘headshot’ means
you are putting your best foot (or face) forward.
It also means people will recognise you which adds
to the Know, Like and Trust factor.
When meeting up for a coffee with someone you
met on LinkedIn you can spot them – avoids
awkward approaches with strangers!
Add A Photo

41. People are visual
Take a look at this eye
pattern research for
a LinkedIn page.
Notice how the eye
lingers much longer
on the photo that
anywhere else on
the page.
That’s why you need
a great headshot.

43. Step 4 – EQ – KNOW YOUR WHO

44. Are You “Batteries Not Included”
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45. AKA a “Drainer” of energy?
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46. Are you “Batteries Included”?
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47. AKA a “Giver” of Energy?
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48. The most powerful way to engage with and relate to others is
to listen first and ask second.
Too many people spend too much time on what they want to
TELL others rather than taking the time to stop, LISTEN and
ASK.
Step 4 – Listen Then Ask

49. Extreme Listening Challenge

50. Listen Then Ask Challenge
Person A – share with Person B something you’d like
to see improved at work.
Person B – listen first then only respond with questions
(no solving, telling or sharing your stuff)

51. www.UQPower.com.au
CHANGE IS GOING TO HAPPEN
YOU CAN CHOOSE TO LET IT HAPPEN TO YOU
OR YOU CAN
Make It Happen
AND LEAD THE WAY!
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52. U must CHANGE
U must GROW
U must GET UNCOMFORTABLE
#startwithU

53. FEEDBACK
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