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THE UNIVERSITY OF EDINBURGH
13th July 2017 @stratosf1 #p12 #iwmw17
Building a Collaborative Culture in an institution
Building a Collaborative Culture
in an Institution
Stratos Filalithis
Head (acting) of Website & Communications
Information Services – Learning, Teaching & Web
@stratosf1 #p12 #iwmw17
THE UNIVERSITY OF EDINBURGH
13th July 2017 @stratosf1 #p12 #iwmw17
Building a Collaborative Culture in an institution
A familiar sight…
THE UNIVERSITY OF EDINBURGH
13th July 2017 @stratosf1 #p12 #iwmw17
Building a Collaborative Culture in an institution
A new central University Website & CMS (EdWeb)
THE UNIVERSITY OF EDINBURGH
13th July 2017 @stratosf1 #p12 #iwmw17
Building a Collaborative Culture in an institution
Opportunities
THE UNIVERSITY OF EDINBURGH
13th July 2017 @stratosf1 #p12 #iwmw17
Building a Collaborative Culture in an institution
What if?
THE UNIVERSITY OF EDINBURGH
13th July 2017 @stratosf1 #p12 #iwmw17
Building a Collaborative Culture in an institution
EdWeb Service Road Map
THE UNIVERSITY OF EDINBURGH
13th July 2017 @stratosf1 #p12 #iwmw17
Building a Collaborative Culture in an institution
Change Management
THE UNIVERSITY OF EDINBURGH
13th July 2017 @stratosf1 #p12 #iwmw17
Building a Collaborative Culture in an institution
Community engagement
THE UNIVERSITY OF EDINBURGH
13th July 2017 @stratosf1 #p12 #iwmw17
Building a Collaborative Culture in an institution
(Trying to) break the silos
THE UNIVERSITY OF EDINBURGH
13th July 2017 @stratosf1 #p12 #iwmw17
Building a Collaborative Culture in an institution
Main principles
• Embracing transparency
• Providing flexibility
• Facilitating collaboration
• Enabling contribution
• Continuous enhancement
• Ensuring quality
#p12 #iwmw17
THE UNIVERSITY OF EDINBURGH
13th July 2017 @stratosf1 #p12 #iwmw17
Building a Collaborative Culture in an institution
EdWeb Collaboration & Development Framework
THE UNIVERSITY OF EDINBURGH
13th July 2017 @stratosf1 #p12 #iwmw17
Building a Collaborative Culture in an institution
Engage
• Share and discuss regularly, not
just broadcast
• Clear and comprehensive
communication channels
• http://edin.ac/uwp-blog
THE UNIVERSITY OF EDINBURGH
13th July 2017 @stratosf1 #p12 #iwmw17
Building a Collaborative Culture in an institution
Support
• Support
• Empower people by providing training
• Ensure availability and continuous review
THE UNIVERSITY OF EDINBURGH
13th July 2017 @stratosf1 #p12 #iwmw17
Building a Collaborative Culture in an institution
Change of culture
• People are equally, if not more, important as technology
• Embed user-centered processes in delivery, not as an add-on
• Leverage platforms to fit user needs, not vice versa
• Evolution leads to revolution
• Anybody can copy your strategy, but nobody can copy your culture
THE UNIVERSITY OF EDINBURGH
13th July 2017 @stratosf1 #p12 #iwmw17
Building a Collaborative Culture in an institution
Digital Transformation
• User-centred Portal, Enterprise APIs, Data Warehouse
• User Experience programme
• Introducing Design Thinking to the University
• Human Centered Design (HCD) process
• User Experience Training & Consultancy
• Digital Standards
• A dynamic document rather than a project checklist
THE UNIVERSITY OF EDINBURGH
13th July 2017 @stratosf1 #p12 #iwmw17
Building a Collaborative Culture in an institution
Edinburgh Global Experience Language (EdGEL)
THE UNIVERSITY OF EDINBURGH
13th July 2017 @stratosf1 #p12 #iwmw17
Building a Collaborative Culture in an institution
The digital landscape
EdGEL
University Digital Experience
Standards
Infrastructure
UX Service
Services & Platforms
Content
People
Culture
THE UNIVERSITY OF EDINBURGH
13th July 2017 @stratosf1 #p12 #iwmw17
Building a Collaborative Culture in an institution
Resources
• EdWeb Collaboration Activities - http://edin.ac/edweb-collaboration
• EdWeb Collaboration Framework - http://edin.ac/edweb-
collaborative-framework
• EdGEL Strategy & Service Process - http://edin.ac/edgel-strategy
• User Experience Programme - http://edin.ac/dt-ux-programme
THE UNIVERSITY OF EDINBURGH
13th July 2017 @stratosf1 #p12 #iwmw17
Building a Collaborative Culture in an institution
Thank you!
• Any questions?
• Get in contact: Stratos.filalithis@ed.ac.uk
@stratosf1 #p12 #iwmw17

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Building a Collaborative Culture in an Institution

  • 1. THE UNIVERSITY OF EDINBURGH 13th July 2017 @stratosf1 #p12 #iwmw17 Building a Collaborative Culture in an institution Building a Collaborative Culture in an Institution Stratos Filalithis Head (acting) of Website & Communications Information Services – Learning, Teaching & Web @stratosf1 #p12 #iwmw17
  • 2. THE UNIVERSITY OF EDINBURGH 13th July 2017 @stratosf1 #p12 #iwmw17 Building a Collaborative Culture in an institution A familiar sight…
  • 3. THE UNIVERSITY OF EDINBURGH 13th July 2017 @stratosf1 #p12 #iwmw17 Building a Collaborative Culture in an institution A new central University Website & CMS (EdWeb)
  • 4. THE UNIVERSITY OF EDINBURGH 13th July 2017 @stratosf1 #p12 #iwmw17 Building a Collaborative Culture in an institution Opportunities
  • 5. THE UNIVERSITY OF EDINBURGH 13th July 2017 @stratosf1 #p12 #iwmw17 Building a Collaborative Culture in an institution What if?
  • 6. THE UNIVERSITY OF EDINBURGH 13th July 2017 @stratosf1 #p12 #iwmw17 Building a Collaborative Culture in an institution EdWeb Service Road Map
  • 7. THE UNIVERSITY OF EDINBURGH 13th July 2017 @stratosf1 #p12 #iwmw17 Building a Collaborative Culture in an institution Change Management
  • 8. THE UNIVERSITY OF EDINBURGH 13th July 2017 @stratosf1 #p12 #iwmw17 Building a Collaborative Culture in an institution Community engagement
  • 9. THE UNIVERSITY OF EDINBURGH 13th July 2017 @stratosf1 #p12 #iwmw17 Building a Collaborative Culture in an institution (Trying to) break the silos
  • 10. THE UNIVERSITY OF EDINBURGH 13th July 2017 @stratosf1 #p12 #iwmw17 Building a Collaborative Culture in an institution Main principles • Embracing transparency • Providing flexibility • Facilitating collaboration • Enabling contribution • Continuous enhancement • Ensuring quality #p12 #iwmw17
  • 11. THE UNIVERSITY OF EDINBURGH 13th July 2017 @stratosf1 #p12 #iwmw17 Building a Collaborative Culture in an institution EdWeb Collaboration & Development Framework
  • 12. THE UNIVERSITY OF EDINBURGH 13th July 2017 @stratosf1 #p12 #iwmw17 Building a Collaborative Culture in an institution Engage • Share and discuss regularly, not just broadcast • Clear and comprehensive communication channels • http://edin.ac/uwp-blog
  • 13. THE UNIVERSITY OF EDINBURGH 13th July 2017 @stratosf1 #p12 #iwmw17 Building a Collaborative Culture in an institution Support • Support • Empower people by providing training • Ensure availability and continuous review
  • 14. THE UNIVERSITY OF EDINBURGH 13th July 2017 @stratosf1 #p12 #iwmw17 Building a Collaborative Culture in an institution Change of culture • People are equally, if not more, important as technology • Embed user-centered processes in delivery, not as an add-on • Leverage platforms to fit user needs, not vice versa • Evolution leads to revolution • Anybody can copy your strategy, but nobody can copy your culture
  • 15. THE UNIVERSITY OF EDINBURGH 13th July 2017 @stratosf1 #p12 #iwmw17 Building a Collaborative Culture in an institution Digital Transformation • User-centred Portal, Enterprise APIs, Data Warehouse • User Experience programme • Introducing Design Thinking to the University • Human Centered Design (HCD) process • User Experience Training & Consultancy • Digital Standards • A dynamic document rather than a project checklist
  • 16. THE UNIVERSITY OF EDINBURGH 13th July 2017 @stratosf1 #p12 #iwmw17 Building a Collaborative Culture in an institution Edinburgh Global Experience Language (EdGEL)
  • 17. THE UNIVERSITY OF EDINBURGH 13th July 2017 @stratosf1 #p12 #iwmw17 Building a Collaborative Culture in an institution The digital landscape EdGEL University Digital Experience Standards Infrastructure UX Service Services & Platforms Content People Culture
  • 18. THE UNIVERSITY OF EDINBURGH 13th July 2017 @stratosf1 #p12 #iwmw17 Building a Collaborative Culture in an institution Resources • EdWeb Collaboration Activities - http://edin.ac/edweb-collaboration • EdWeb Collaboration Framework - http://edin.ac/edweb- collaborative-framework • EdGEL Strategy & Service Process - http://edin.ac/edgel-strategy • User Experience Programme - http://edin.ac/dt-ux-programme
  • 19. THE UNIVERSITY OF EDINBURGH 13th July 2017 @stratosf1 #p12 #iwmw17 Building a Collaborative Culture in an institution Thank you! • Any questions? • Get in contact: Stratos.filalithis@ed.ac.uk @stratosf1 #p12 #iwmw17