Bryan Martin has over 10 years of experience in customer relations and business operations for healthcare facilities. He currently serves as the Director of Customer Relations at Genesis Healthcare-Hopkins Center, where he manages customer relationships, supports business objectives, and ensures timely payment. Prior to this role, he held several positions with increasing responsibility in customer relations, accounting, and operations.

1. Bryan Martin (267) 872-2224 Bryan.Martin11@yahoo.com
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612 Crown St.
Willow Grove, PA 19090
Summary
An experienced professional with expertise in various areas of business functions. Highly effective in
customer relations in the healthcare industry. Organized and effective project manager. Diligent leader
through each taskto achieve team goals.
Professional Experience
Genesis Healthcare-Hopkins Center
Director of Customer Relations Department
3/2012 - present
 Manage the customer relationship for non-clinical activities
 Support the business objectives of the Nursing Center
 Initiate and complete Medicaid process
 Maintain accurate and timely census
 Manage resident fund account
 Coordinate all month end activities
 Verify all payer sources to ensure timely payment
 Build positive relationships with customers and families while maintaining their highest quality of
service.
Genesis Healthcare -Willow Ridge Nursing Center
Asst.Director of Customer Relations 2006-2012
 manages team to meet financial goals of facility
 processes Medicaid benefit eligibility for residents
 aids residents’and families in applying for Medicaid benefits
 monitors vendorand facility accounts to ensure timely payment
 leads weekly meetings with administrative staff
 prepares reports utilizing Point Click Care program
 ensures census goals are met
Bookkeeper-Account Receivable/Payable -Business Office 2004-2006
 coordinated payments to vendors and facility to ensure timely payment
 facilitated conferences with residents and family to aid in processing of accounts
 posted daily census using Power Click Care program
 managed insurance processing for residents
N.A.N. Supplemental Staffing, INC 2002-2004
Operations Coordinator-Business Department
 supervised AP/AR operations to meet critical deadlines
 worked with financial analyst to achieve budget goals
 conducted weekly departmental staff meetings
 customized AP/AR operations
 negotiated clients’ contracts

2. Education
St. Francis University, Loretto, PA
Bachelors of Science in Business Administration
Professional Skills
Point Click Care
Microsoft PowerPoint, Microsoft Excel
EVS, Rox, Promise, Dorado