The document provides a summary of Michelle Evans' career history and accomplishments. It details her experience in leadership roles in healthcare organizations, including as Chief of Operations, Chief Development Officer, President and CEO of her own company, and various director roles. She has overseen strategic planning, operations, quality improvement, regulatory compliance, and business growth. Her experience includes developing partnerships, contracts, and programs in areas such as ambulance services, in-home care, nursing, and more.

1. Michelle Evans
Michelle.evans37@yahoo.com
Los Angeles, Ca 818-288-5012
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Career History and Accomplishments
Chief of Operations and Chief Development Officer
LifeLine Ambulance Montebello, Ca
BLS, ALS, CCT, PEDS July 2014 to Current
* Fosters a No Blame Culture within the Organization with a focus on Excellent Patient Care, Patient and
Customer Satisfaction as well as meeting the highest in Quality of Care and Safety within the organization.
* Participates with the CEO and staff to define the Organization’s mission and direction
* Provides vital input and short and long term strategic operational planning and positioning within the
organization as well as all Process Improvement Strategies, Six Sigma, GEMBA, Metrics, Targets to meet
overall company goals and Strategic Plan initiative’s.
* Ensures the Organizations plans, values, mission, vision and Quality measures are developed,implemented
and executed to ensure excellent Quality of Care and satisfaction.
* Work with teams and departments to define Root Cause and Provide Mistake Proof processes to ensure
staff, management and leaders are managing effectively and providing the highest Quality of Care standards
and efficiency in the organization and to our customers and patients
* Ensure that teams and departments are managing to LEMSA policies, compliance and regulations, design
processes and policies, train all teams, align performance metrics, monitor and define continuous
improvement plans.
* Development, Implementation and Training Plans for all Sales and Marketing Teams as well as Health
System Director.
 Development of LA County EMS Policy and Procedures for QA/QI Plans, Metrics, and Remedial
Training for all EMT’s and Critical Care Nurses and Directors as well as Group Hiring Process to
meet demand and high volume clinical transports
* Establishes performance measures, monitors results and helps the CEO and Managers to evaluate
and improve the organizations development to ensure continued excellent patient safety and quality
standards
* Establishes and Defines training platforms, systemenhancements,team empowerment, education
and outreach to ensure exceeding of expectations as well as continuous improvement in the
organization
 Ensures Compliance, Performance Metrics, Accountability and Results to drive growth and overall
Operational Excellence
President and CEO (Owner / Operator)
Global Provider Solutions, LLC. Woodland Hills Ca.
In Home Care, Private Duty Nurse Services, and Staffing Services April 2009 to 2016
Senior Executive charged with Sales,Operations, Management Teams restructuring and growth services with
a focus and direction in Acute, Long Term, Health Plans, Medical Groups, Home Health,Pharmacy,
Ambulance, Palliative and Hospice Markets to ensure collaborative long term relations,excellentqualityof
care and compliance.
• Strategic Planning,System Developmentand Innovation, Contracts,RFP and Grant Developmentand
Execution
* Direction of P&L, Operations,CostControl,Customer Relations,AccountDevelopment, Contract
Developmentand Negotiations,Growth Plans to ensure ProfitGains and Margins.
* Developed and Built Strategic Partnerships to gain customer business, build reputation and brand.
* C-Suite relational model design for sales Reps to focus on Hospital,Health Plans,Life Sciences,Medical
Groups,Radiologists,Cancer Centers,Physicians,Pharmacy,HospiceandHome Health Care companies to
expand relationships and serve.
* Strategic DevelopmentofHospital Readmission Prevention Programs.to ensure ACA / ACO alignment

2. * Developmentand Planning ofClinical Liaison programs and trainings
• Development,Implementation and Execution planning ofsystem updates,payroll,HR, operations,Sales
Force, Home Care,Home Base,AllScripts, PatientPortals,etc
* GPS named #1 Business in services provided Reuters 2015 Woman Owned Business ofthe Year
* Military Healthcare Contractdevelopment,implementation,execution plans to ensure 5 year bid wins
* Achieved growth results to date to over 400% above plan
* Start up to $100M in annual billable and growing
Regional Director of Programs: Global Management Solutions, Inc Los Angeles, Ca
In Home Care, Palliative, Hospice, Pharmacy, Home Health Service April 2011 thru April 2014
Supports Company policies, goals, and objectives
• Act as a brand champion,ensuring thatthe mission and vision ofour Companyare understood and carried
out, holding the hospice care representatives accountable to the consistencyofthe delivery of the mission and
vision to drive sales and profit expectations. Exceeding Expectations
• Achieves all ADC, Census and Strategic goals- 210% to plan
• Promotes a positive working relationship between senior management and Program personnel.
• Establishes and maintains an effective working relationshipwith Executive Directors andDPCS's in respective
Region offices/Program locations.
• Provides support and consultation to both CEO, Senior Management and Program personnel.
• Communicates effectively across functional teams to ensure consistencyofmessage to all internal
stakeholders.
• Works effectively in a matrix managementmodel.
Planning
• Develops annual sales plans,strategies, and tactics for the region to enhance competitive position and meet
customer needs,and in coordination with Regional and Agency sales and business plans.
• Provides regular updates, revisions and modifications to the CEO.
• Coordinates the specific objectives of the sales plan with all of the functional departments.
• Evaluates marketand customer trends within regionand adjusts plans andstrategies to maintainand expand
opportunities for sales and margin growth.
Execution / Achieving Results
• Executes the regional sales plan to meetor exceed the objectives of the Company's overall business plan
and strategy, including budgeted revenue and critical to business metric goals.
• Recruits,directs,and develops all field sales personnel and Referral Center Coordinators within the region
to drive individual and group performance.
• Defines and manages the monthly and annual sales objectives for all field sales personnel.
• Manages his/her time in the field with individualsales personnel as well as focusingtimeon the more strategic
sales challenges and opportunities.
• Proactively monitors and reports on issues affecting the region, including competitive pressures, talent,
recruiting,market/industrymovements and other business and/or customer challenges that impact regional
performance.
• Consistentlyworks to improve personalknowledge and sales management skills to become ofgreater value
to current and potential customers
• Facilitates a culture of teamwork and excellence amongstthe staffin his/her region,as well throughout
Companyvalues.
• Strong relationships with all of our Health Plans,Medical Groups,Hospitals,Facilities and Dr's to ensure
customer and patient satisfaction
• Development of Contracts, LOA's, MOU's, GIP Contracts, Ambulance Services, Pharmacy, Ancillary
Services, IPA's, Medical Groups, Hospitals, DME Providers, Pharmacy, etc

3. Regional Director of Operations and Contracts Primary Care Associates Los Angeles, Ca
Medical Group focused on Prevention and Wellness Services, Pharmacy, In Home Infusion Jan 2009 thru 2011
* Promote employee relations through extensive team -focused activities enhancing 30 staff members,
supervise 35+ Sales Reps and Op's managers. Hold signing authority of $750K. Developed business and
grew from start-up to $5 Million sustainable national and global business.
* DevelopmentofProposals,Contracts and Negotiations ofCommercial and Military Healthcare business.
* DevelopmentofSales Strategies,Marketing Events, Sales Plans and Teams to ensure growth, ever-green
Acute, Long Term,Home Care,Managed Care Contracts,Physician Contracts,and Global Marketexpansion
and penetration
* Delivered services to Acute, Long Term, Health Plans,Pharmacy, Home Care, Physician Groups, Medical
Groups,IDN's, Hospital Chains,Radiologists, GPO's, Health Plans, State Funding Organizations to ensure
business growth, profits, and sustainment of service offerings.
* Meet with C-Suites,Case Managers,Physicians,Administrators,National Accounts to ensure continuum of
care for patients and customers.
* Developmentand Negotiation ofMOU's, LOA's, Contracts for National and Global Healthcare Accounts,
Strategic Partnerships,and Collaborative Teaming Agreements.
* Business Plan development and design to align with Operational Plans to ensure costeffective,high-quality
customer service and performance metrics.
* Cut Costs by examining expenditures,with reallocation into marketing and sales promotions credited with
driving additional revenue growth.Budgetrevisions and growth plans
* Grew business from behind plan to 150% above plan to achieve high performance award and recognition.
* Business sold into Canadian Market.Managed, as transition leader, $120 Million,/75 Employee acquisition
integration of Canada's Distribution center
Vice President Sales and Contracts: TriLine/ Joerns Healthcare Steven’s Point, WI
DME and Wound Care Solutions November 2007 thru 2009
Responsible for growth of under-achieving, recently acquired business sector and division
* ImplementedSales Strategies,Sales Plans,Sales Trainingand mentoring ofSales Force to ensurecustomer-
focused,profit generating business model.
* Budget and Growth responsibility and accountability
* C-Suite TargetAccountfocus to develop relationships, trust,and provide costeffective products and solutions
* Negotiated and signed Managed Care Contracts,GSA, IPA's, Medical Groups,Kaiser,Hospitals,GPO's
and IDN's
* Customer- Client conversions to gain long term contracts and growth.
* Focused business on Hospital Chains,Health plans,GSA, IDN's, Long Term Care Chains,Acute Care
Hospital Chains,GPO's and National Accounts.
* Grew long term sustainable business over 146%
* Business acquisition management of client conversions
National Sales Director KCI, USA San Antonio, TX
DME and Wound Care Solutions December 2002 thru 2007
Promoted from Regional Sales Director to National Director due to achieving goals, profits and plans
* Management of over 120+ Clinical and Account Executives
* Grew under-developed, under penetrated markets to ensure and achieve long term goals and growth plans
* Targeted Fortune 500 Hospital Chains,Long Term Care,National Accounts,Home Care, Hospice, GPO's,
Radiology, Medical Groups, Health Plans, VA, County and Home Care Companies to ensure high revenue
generating business that provide sustaining results
* Negotiated,signed Contracts ,and managed relationships with manylarge Hospitals, Chains, IDN's, Long
Term Care, Hospice,Health Plans, Medical Groups, IPA's and Home Care C-Suite Executives, Physicians,
and Administrators
* Developed and trained Sales Team staff to ensure consistentand continuous improvementpresentation,
proposals,sales,and relationship building processes
* Developed Target Account Plans with Performance Metric accountabilityand responsibility

4. * Budgets and Strategic Planning responsibilityand management
* Grew business over 463% annually
* Achieved Presidents Award 2005,2006 and 2007
EDUCATION
MBA in Finance
University of Phoenix
2008
BSN
University of Pittsburgh RN
1988
Currently Not Licensed
Leadership
Contract Negotiation
Grant and RFP Writing and Strategy
Studer Leadership Development
HEN Network
Effective ManagementPrinciples
Lean Effective Leadership
Straight Line Management
Tony Robbins
WOSB
Business ofYear Award
President’s Award
Six Sigma Green Belt