The candidate has over 15 years of experience in client management, relationship development, and account management. They have a proven track record of high client retention and satisfaction. Their roles have included implementing programs, managing client relationships, developing strategies to increase engagement, and upselling additional services. They are skilled in communication, project management, and training.

1. SENIOR ACCOUNT EXECUTIVE
CL I E N T MA N A G E M E N T | RE L A T I O N S H I P DE V E L O P M E N T /T R A I N I N G
Results-driven executive with a 15 year history of leading client management and relationship development with key
decision makers, and a proven track record of year over year customer satisfaction and retention.
Articulate communicator skilled in delivering insightful presentations and developing effective strategies that facilitate
the strengthening of profitable relationships with business partners, peers and customers.
Proven expertise with program implementation/integration, project management, upselling, and contract negotiation.
• Relationship Management • Project Management • Training and Mentoring
• Program Implementation • Customer Service • High Client Retention
• Employee Development • Strategic Planning • Business Development
PROFESSIONAL EXPERIENCE
Castlight Health, Inc., San Francisco, CA  July 2015-Present
EVENT REPRESENTATIVE (CONTRACTOR)
• Set up, manage, and tear down Castlight’s presence at registration events located at customer’s work site
• Deliver customized product demonstrations to potential users and help them register for Castlight
• Document product and user feedback to generate new ways to engage employees at events
ConsumerMedical, Pembroke, MA  April 2014-March 2015
DIRECTOR ACCOUNT MANAGEMENT (REMOTE)
Recognized leader in consumer healthcare consulting, delivering comprehensive decision support programs and services that
help organizations realize maximum impact on improved employee health and productivity.
• Served as strategic advisor to large and mid-sized national companies
• Managed implementation of product/services for new customers
• Managed day-to-day relationship of accounts
• Provided strategic development, tactical execution and problem solving to define concrete solutions to maintain/increase
engagement rates
• Implemented strategies to extend reach into customer organizations to grow business and increase company revenue
• Developed, compiled and presented utilization data via quarterly and annual reporting
Best Doctors, Inc., Boston, MA  2008-2014
ACCOUNT EXECUTIVE (REMOTE)
$150M high growth business that provides innovative healthcare services to over 150 major employers, including numerous
Fortune 500 clients such as Northrop Grumman, The Home Depot, Kroger, and Procter & Gamble.
• Served as client advocate and relationship manager for 30+ large and mid-sized national companies
• Cultivated strong cross-functional partnerships with internal teams to maintain 95% client retention and satisfaction
rate
• Monitored and directed the strategic implementation of products and services, driving optimized profit and sales
• Managed recurring revenue and overall profitability of accounts valued at $10M
• Prepared and reviewed quarterly utilization reports with clients to determine strategies for on-going member activity
• Continuously worked to identify potential opportunities for upselling, and provided valuable support for sales efforts
• Provided extensive mentoring and continual support to other Account Executives, helping them to meet company goals
XyberNET, Inc., San Diego, CA
CLIENT EXECUTIVE/TRAINER (2000-2003) / (2005-2008)
Software company that provides premium processing and claims administration systems to large insurance companies.
• Implemented effective strategies to optimize overall satisfaction and profitability of large client accounts
• Acted as business partner and consultant with client companies to identify business opportunities and resolve issues
• Gathered and interpreted client expectations, and manage timeshare processing, and client projects
Kim RizzutiKim Rizzuti10913 Brunson Way10913 Brunson Way
Glen Allen, VA 23060Glen Allen, VA 23060(858) 213-8355(858) 213-8355
Krizzuti55@gmail.comKrizzuti55@gmail.com
Kim RizzutiKim Rizzuti10913 Brunson Way10913 Brunson Way
Glen Allen, VA 23060Glen Allen, VA 23060(858) 213-8355(858) 213-8355
Krizzuti55@gmail.comKrizzuti55@gmail.com

2. • Functioned as a subject matter expert, which included proposing and implementing system modifications and facilitating
on-site user training and UAT
• Offered valuable advisement and suggestions during annual budgeting processing and company goal setting
EDUCATION
MASTER OF GERONTOLOGY DEGREE
SAN DIEGO STATE UNIVERSITY, San Diego, CA
Outstanding Graduate Student
BACHELOR OF ARTS DEGREE,
MICHIGAN STATE UNIVERSITY, East Lansing, MI