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JANYE SMITH
OBJECTIVE My goal is to be an assetto your companywith the training and skills Ihave acquired
through previous experience and to investthe needed time into customers concern.
SKILLS & ABILITIES Substantial experience and outstanding skills in customer service w ith an additionaltw o years at Home
depot specialservice desk. Accustomed to w orking in fast-pacedenvironments with the ability to think
quickly and successfully handle difficult clients. Excellent interpersonalskills, ability to w orkw ellw ith
others, in both supervisoryand support staff roles.
EXPERIENCE DAMAR SERVICES (DIRECT STAFF)
(03/2015- 06/2015)
As a Support Staff/Direct Care II and ReliefStaff I am responsible for maintaining a safe,
supportive,and therapeutic environmentwhich fosters growth and rehabilitation and
facilitates the developmentof mutual aid/selfhelp skills among individuals.Staff’s primary
role is to provide the appropriate supports tailored to the needs and desires ofeach
individual to enable each to live as independentlyas possible.SupportStaff/Direct Care II
and ReliefStaff are expected to recognize when an individual is in a crisis and be able to
utilize the appropriate psychiatric and medical back up services.
SHELL GAS STATION (CUSTOMER SERVICE)
06/2014- 12/2014
My job consists of Receive and disburses money in establishments other than financialinstitutions.
Usually involves use of electronic scanners, cash registers, or related equipment. Often involved in
processing credit or debit card transactions and validating checks. In addition I w orkwith vendorsverify
product as w ellas keeping the store fully stocked for the next shift w hich means keeping bathrooms
clean keeping stations clear of any garbage w hile stillmaintain a good flow of customers.
SPECIAL SERVICE DESK (HOME DEPOT)
03/2011- 06/2014
Special Services Associateshelp customers with specialorders and projects that require installation.
Special Services Associatesensure that Customers receive both the products they ordered and the
services they requested in an accurate and timely manner. Special Services Associates willinteract with
vendors, installers, associatesin the store, trucking/shipping companies and the Customers themselves
to ensure that excellent customer service is achieved. SpecialServices Associates willw orkat the desk
answ ering customer questions (via telephone or in person) and resolving any questions that arise.
SALES ASSOCIATE (GREAT AMERICA)
05/2005-11/2009
Sales associates perform a variety of importantduties for the Great America family theme
park. As a sales associates Iprovide customer service,including directing customers to
products,answering questions aboutgoods,or assisting in purchase decisions.Sales
associates mayalso perform stocking,organizing,and cleaning duties atthe requestof the
managementteam.Sales associates work closelywith managers to deliver satisfaction to
every customer entering the store,making sure we provide a fun familyfriendly
environment.
Disabled Students Program (Evergreen Valley College)
07/2007-12/2007
The Disabilities SupportProgram (DSP) provides supportservices and instructional
programs for students with disabilities attending Evergreen Valley College.The program
promotes studentindependence and works to make campus classes,facilities,and services
accessible to students with disabilities.My job consistofclerical work as well as on hands
work helping students with getting to class on time and also in various exercise workout
PAGE 2
helping them keep a safe environment.
EDUCATION IVY TECH COMMUNITY COLLEGE, INDIANAPOLIS IN
ASSOCIATES IN SOCIOLOGY (NOT FULLY COMPLETED)
CENTRAL COUNTY OCCUPATIONAL CENTER SAN JOSE, CA
MEDICAL ASSISTANT (CERTIFICATE COMPLETED)
OAK GROVE HIGH SCHOOL SAN JOSE, CA
GENERAL STUDIES (HIGH SCHOOL DIPLOMA)
Reference’s:
1. Delores springs, Child Mentor San Jose CA (Professional)
Known for 5 years + (408)8354568
2. Laura Foster, Bill Wilson Counselor, San Jose CA (professional)
Known for 2 Years + (408)925-0228
3. Dee Grahm, Manager Home depot, IndianapolisIn
Known for 6 months + (317)870-7680 ext. 457

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janye

  • 1. JANYE SMITH OBJECTIVE My goal is to be an assetto your companywith the training and skills Ihave acquired through previous experience and to investthe needed time into customers concern. SKILLS & ABILITIES Substantial experience and outstanding skills in customer service w ith an additionaltw o years at Home depot specialservice desk. Accustomed to w orking in fast-pacedenvironments with the ability to think quickly and successfully handle difficult clients. Excellent interpersonalskills, ability to w orkw ellw ith others, in both supervisoryand support staff roles. EXPERIENCE DAMAR SERVICES (DIRECT STAFF) (03/2015- 06/2015) As a Support Staff/Direct Care II and ReliefStaff I am responsible for maintaining a safe, supportive,and therapeutic environmentwhich fosters growth and rehabilitation and facilitates the developmentof mutual aid/selfhelp skills among individuals.Staff’s primary role is to provide the appropriate supports tailored to the needs and desires ofeach individual to enable each to live as independentlyas possible.SupportStaff/Direct Care II and ReliefStaff are expected to recognize when an individual is in a crisis and be able to utilize the appropriate psychiatric and medical back up services. SHELL GAS STATION (CUSTOMER SERVICE) 06/2014- 12/2014 My job consists of Receive and disburses money in establishments other than financialinstitutions. Usually involves use of electronic scanners, cash registers, or related equipment. Often involved in processing credit or debit card transactions and validating checks. In addition I w orkwith vendorsverify product as w ellas keeping the store fully stocked for the next shift w hich means keeping bathrooms clean keeping stations clear of any garbage w hile stillmaintain a good flow of customers. SPECIAL SERVICE DESK (HOME DEPOT) 03/2011- 06/2014 Special Services Associateshelp customers with specialorders and projects that require installation. Special Services Associatesensure that Customers receive both the products they ordered and the services they requested in an accurate and timely manner. Special Services Associates willinteract with vendors, installers, associatesin the store, trucking/shipping companies and the Customers themselves to ensure that excellent customer service is achieved. SpecialServices Associates willw orkat the desk answ ering customer questions (via telephone or in person) and resolving any questions that arise. SALES ASSOCIATE (GREAT AMERICA) 05/2005-11/2009 Sales associates perform a variety of importantduties for the Great America family theme park. As a sales associates Iprovide customer service,including directing customers to products,answering questions aboutgoods,or assisting in purchase decisions.Sales associates mayalso perform stocking,organizing,and cleaning duties atthe requestof the managementteam.Sales associates work closelywith managers to deliver satisfaction to every customer entering the store,making sure we provide a fun familyfriendly environment. Disabled Students Program (Evergreen Valley College) 07/2007-12/2007 The Disabilities SupportProgram (DSP) provides supportservices and instructional programs for students with disabilities attending Evergreen Valley College.The program promotes studentindependence and works to make campus classes,facilities,and services accessible to students with disabilities.My job consistofclerical work as well as on hands work helping students with getting to class on time and also in various exercise workout
  • 2. PAGE 2 helping them keep a safe environment. EDUCATION IVY TECH COMMUNITY COLLEGE, INDIANAPOLIS IN ASSOCIATES IN SOCIOLOGY (NOT FULLY COMPLETED) CENTRAL COUNTY OCCUPATIONAL CENTER SAN JOSE, CA MEDICAL ASSISTANT (CERTIFICATE COMPLETED) OAK GROVE HIGH SCHOOL SAN JOSE, CA GENERAL STUDIES (HIGH SCHOOL DIPLOMA) Reference’s: 1. Delores springs, Child Mentor San Jose CA (Professional) Known for 5 years + (408)8354568 2. Laura Foster, Bill Wilson Counselor, San Jose CA (professional) Known for 2 Years + (408)925-0228 3. Dee Grahm, Manager Home depot, IndianapolisIn Known for 6 months + (317)870-7680 ext. 457