Steven Burrows has over 30 years of experience in various roles including plumbing, retail, and management. He currently works as a surveyor and installer for Caecillian Ltd, surveying and installing water meters. Prior to this he was a team manager for Dyno Plumbing, responsible for a team of engineers. He also has experience as a sole trader providing plumbing and pet supply services. He aims to exceed expectations and provide excellent customer service.

1. STEVEN ERIC BURROWS
32 KENSINGTON WAY
KINGSMEAD
NORTHWICH
CHESHIRE
CW9 8GG
Home: 01606 354643
Mobile: 07717 311396
Email: steveburrows07@gmail.com
PROFILE AND KEY SKILLS
My breadth of knowledge and work experience providesa sound basis for
employment as well as a uniqueunderstanding of people from diverse ethnic,
religious and social backgrounds. I possess a broad baseof multi-level
experience, both in the field and at managementlevel, offering a firm
foundation for a team leading role and an insightfulunderstanding and
flexibility when faced with unprecedented situations. My drive, determination,
commitment and balanced approach enableme to develop, deliver and uphold
performancestrategiesthat foster employee commitment and support
organizational goals. I enjoy roles that enable me to provide and develop a
personalized approach whilstmaintaining the professionalism and brand
awareness of any organization that I represent.
PROFESSIONAL EXPERIENCE
July2014-Presentday Caecillian Ltd- Surveyor/Installer
I survey and install both commercial and domestic water meters on behalf of
United Utilities.
This involves both the exchangeand upgradeof existing meters, to new
installations on new build sites acrossthe North West. This involves working
alongside all the major house builders, as well as major commercial
construction companieson new retail units and industrialbuilds.
I hold a valid CSCS SHEA (Water) Networkcard.
July2009 – July 2014 Dyno Plumbing - TeamManager
As manager of a busy plumbing franchise, I was responsiblefor a team of 15
engineers providing 24 hour on-callresponse to British Gas Homecare
customer’sfresh water and waste water emergencies. I provided technical
supportfor the field based engineers and office staff, including out of hours
contact, providing initial phone advice, often leading to site visits. This included

2. technical advice for maintenanceissues such as specialized replacement parts
for sanitary appliances, to surveying major works such as water supply pipe
replacement and installation.
With responsibility for business development and sales, targets were achieved
through mentoring and coaching engineersto develop their customer
interaction skills in order to help them to promoteand develop the ‘Dyno’
brand imageand awareness. In 2011, wewere awarded “Franchiseof the Year”
for business growth and development.
My previous business experience allowed me to develop my rolein order to
generate further revenueand profitfor the business by exceeding customers’
expectations and providing a first class service from initial planning to final
fitting and after care. This includes the provision of home visits to advise and
assist customers with choosing appliances, as well as bathroom and kitchen
planning, re-design and refurbishmentsfrom startto finish, includetiling and
flooring solutions.
2004– 2009 SB Plumbing Services (SoleTrader)
I offered the provision of firstclass maintenanceand installation services to
both domestic and commercialcustomers. Having sourced, negotiated and
developed excellent business relationships with several letting agents to service
and maintain their portfolios. Thisextended to tenants to whom I provided a
professionaland high quality service that resulted in repeat business and new
business through personalrecommendation.
1996– 2009 Pet Suppliesand AnimalFeeds (SoleTrader)
I owned and operated a thriving retail business for over 12 years, providing an
extensive rangeof animalfeeds and pet supplies on both a retail and wholesale
basis. I sourced and developed excellent relationships with importersand
merchants, and had sole responsibility for all aspects of the business, including
calculating profitmargins, sales and marketing, business growth, and absolute
fiscal and legal responsibility.
Over the lifetime of the business, sales and profitsincreased annuallywith an
expanding customer base.
1987– 1996 S.J.& G.E.BAUMAN- HOMEFURNISHINGS (GeneralManager)
Having progressed from sales advisor to general manager, myduties included
operationalresponsibility for the day to day running of a thriving multi-site
retail business. My responsibilities encompassed all aspects of retail
management, including sourcing, developing and maintain manufacturer and

3. supplier relationships, meeting sales targets, introducing a new stock control
process and customer service.
As a frontline manager in a customer facing role at all five sites, I took pridein
exceeding customer expectations from ordering to delivery, and after care. My
administrative responsibilities included compilation of staff rotasand holiday
entitlements, paymentof salaries and providing liaison between staff and the
owners, to whom I had direct accountabilityand with whom I have maintained
an excellent post-employment relationship.
During my employment, I identified key individualswith development potential
and subsequently promoted internally.
CONTINUING PROFESSIONAL DEVELOPMENT
RogerLittle(NorthWest) Ltd– including, butnotlimited to:
On the Job and Health and SafetyTraining, Technicaland productguidance,
Coaching, ProcessImprovement, FirstAid at Work.
Self-employed / SoleTrader – including,butnotlimited to:
ProcessImprovement, Budgeting and Forecasting, Profitand Loss
Responsibilities.
S.J.& G.E.Bauman - HomeFurnishings – including, butnotlimitedto:
Coaching, Disciplinary& Grievance, Employee Satisfaction, Performance
Appraisals.
EDUCATION
NVQ Plumbing
DES1 Electrical Isolation and Installation
BTEC National Certificate Chemistry and Physics - Level 3
Mid Cheshire College, Northwich, Cheshire1986 -1987
Sir John Deanes College, Northwich, Cheshire 1985 - 1986
Muir College, Uitenhage, South Africa 1982 - 1985
Leftwich High School, Northwich, Cheshire 1980 – 1982
ADDITIONAL INFORMATION
Qualified Search Technician and BTACCQualified Trauma and Critical Care
Medic (2012) with CheshireSearch and Rescue Team
Hobbies and interests include: mountain biking, travel, cooking, current affairs,
rugbyunion and football, and meeting new people from diverse backgrounds