The document provides a summary of Kelly Brown's qualifications for an entry-level trainee position. It includes her contact information, objective of seeking experience to further her career goals, and experience working in customer service, sales, and pharmacy technician roles from 2002 to 2014. Her education includes a Bachelor's of Science in Business Management from the University of Phoenix from 2011 to 2015.

1. KELLY C BROWN
6230 HEAVEN AVE, RANCHO CUCAMONGA , (909) 586-2522, KELLY.BROWN925@YAHOO.COM
OBJECTIVE
Seeking employment in an entry-level trainee position where I can utilize my talents to complete company goals
and management objectives. Moreover, I am looking to gain experience in order further my career goals. Also, I
would like to become an employee of your great organization. So I could surround myself with smart and
intelligent thinkers. Please give me an opportunity to become part of and grow with your company.
EXPERIENCE
6/1/2011 TO 6/1/2014 Fontana Unified School District Fontana, CA
SUB- HEALTH ASSISTANT
My position required me to maintain an adequate record of attendance and punctuality, show good judgment
and demonstrate job responsibility. Also, demonstrate initiative and dependability organizational skills,
accuracy, and the ability to work independently. I had to make decisions within assigned authority. As well as,
practice effective use of time, and perform duties according to established policies and procedures. Finally,
assists in the care of ill or injured students and administer first aid.
SUB- CUSTODIAN
My position required knowledge of cleaning equipment, products, techniques, and standards. Skill i n following
verbal and written instructions. Cleans restrooms and fills dispensers, Vacuum, spot clean, shampoo rugs,
carpets, and furniture using commercial-type vacuum cleaners and shampooing equipment. As well as, sweeps,
mop, polishes, and strip floors in rooms and halls, dust and polishes furniture, blinds, and equipment.
07/1/2009 TO 11/1/2011 Chaparral Motorsports San Bernardino, CA
CUSTOMER SERVICE AND SALES REPRESENTATIVE
My position required me to resolve customer complaints, via phone, email, mail, reach out to customers and
verify account information. Moreover, greet customers kindly and ascertain problems or reasons for calling.
Cancel or upgrade accounts, assist with placement of orders, refunds, or exchanges, advice on company sales
and product information. Finally, take payment information and other pertinent information such as addresses
and phone numbers. Answer questions about warranties or terms of sale, and act as the company gatekeeper .
5/1/2006 TO 11/1/2008 Kelly Service Temp Agency San Bernardino, CA
CUSTOMER SERVICE CALL CENTER REPRESENTATIVE
My position required me resolving customer service issues within a reasonable level of authority, handle over
100 calls in an inbound call center environment. Speaking with potential customers by answering product, and
service questions. Serves customers by determining requirements, answering inquiries, and resolving problems,
fulfilling requests, and maintaining the database.
6/1/2002 TO 10/1/2005 Independent Health Care Pharmacy
Prescription Solutions
Redlands, CA
Costa Mesa, CA
PHARMACY TECHNICIAN
My position required me to operate multiple computer systems, review and confirm prescriptions orders, and
information ensuring that automated fulfillment is correct. Also, provide quality customer service, verify
prescription information and dosage. Lastly, maintain pharmacy inventory by checking pharmaceutical stock to
determine inventory levels. Anticipate needed medications and supplies, placing and expediting orders, verifying
receipt, and removing out-of-date medicines.
EDUCATION
2011 TO 2015 University of Phoenix Ontario, CA
BACHELOR’S OF SCIENCE IN BUSINESS MANAGEMENT
Related course work: Business management, business ethics, business law, business communication and
critical thinking, human resource management, strategic management, quantitative analysis, accounting,
macroeconomics, statistics, marketing, and sales.
REFERENCES
References are available on request.