BrightCultures is a digital transformation consultancy with 15 years of experience. They specialize in social media strategy, implementation, and training for financial services companies. Some of their clients include Barclaycard, Barclays, RBS, O2, and a major UK credit card provider. For these clients, BrightCultures has helped design and implement social media servicing solutions, created training and risk management documents, and advised on developing social media strategies.
Dan Sutch, director, CAST & Megan Griffith Gray, director of strategy and transformation, NCVO
Visit the CharityComms website to view slides from past events, see what events we have coming up and to check out what else we do: www.charitycomms.org.uk
Tech 4 Good South West - Relaunch Event 6th OctAnnie Legge
As we emerge from the COVID-19 pause join Tech For Good South West for a community conversation about the future the group. We will be sharing the feedback from our recent community research, and hearing from other aligned regional networks.
Putting users at the heart of your digital products | Digital conference | 27...CharityComms
Catherine Togher, senior change manager, Citizens Advice
Visit the CharityComms website to view slides from past events, see what events we have coming up and to check out what else we do: www.charitycomms.org.uk
The era of digital workers | Panel: the death of the digital specialist? | Di...CharityComms
Julie Dodd, director of digital transformation and communication, Parkinson's UK
Visit the CharityComms website to view slides from past events, see what events we have coming up and to check out what else we do: www.charitycomms.org.uk
Website content – keeping out the ‘meh’ - | Charity digital conference | 21 N...CharityComms
Emma Dalby Bowler, digital content and marketing manager and Gareth John, digital development manager, Mind
Visit the CharityComms website to view slides from past events, see what events we have coming up and to check out what else we do: www.charitycomms.org.uk
Embedding measurement and insight into digital service design | Charity digit...CharityComms
James Marsh, senior digital consultant and David Crichton, creative director and brand consultant, IE Digital
Visit the CharityComms website to view slides from past events, see what events we have coming up and to check out what else we do: www.charitycomms.org.uk
How to find, engage and work with social influencers | Charity digital confer...CharityComms
Kathryn Excell, head of digital and Nikki Peters, campaign manager, MQ: Transforming Mental Health
Visit the CharityComms website to view slides from past events, see what events we have coming up and to check out what else we do: www.charitycomms.org.uk
Dan Sutch, director, CAST & Megan Griffith Gray, director of strategy and transformation, NCVO
Visit the CharityComms website to view slides from past events, see what events we have coming up and to check out what else we do: www.charitycomms.org.uk
Tech 4 Good South West - Relaunch Event 6th OctAnnie Legge
As we emerge from the COVID-19 pause join Tech For Good South West for a community conversation about the future the group. We will be sharing the feedback from our recent community research, and hearing from other aligned regional networks.
Putting users at the heart of your digital products | Digital conference | 27...CharityComms
Catherine Togher, senior change manager, Citizens Advice
Visit the CharityComms website to view slides from past events, see what events we have coming up and to check out what else we do: www.charitycomms.org.uk
The era of digital workers | Panel: the death of the digital specialist? | Di...CharityComms
Julie Dodd, director of digital transformation and communication, Parkinson's UK
Visit the CharityComms website to view slides from past events, see what events we have coming up and to check out what else we do: www.charitycomms.org.uk
Website content – keeping out the ‘meh’ - | Charity digital conference | 21 N...CharityComms
Emma Dalby Bowler, digital content and marketing manager and Gareth John, digital development manager, Mind
Visit the CharityComms website to view slides from past events, see what events we have coming up and to check out what else we do: www.charitycomms.org.uk
Embedding measurement and insight into digital service design | Charity digit...CharityComms
James Marsh, senior digital consultant and David Crichton, creative director and brand consultant, IE Digital
Visit the CharityComms website to view slides from past events, see what events we have coming up and to check out what else we do: www.charitycomms.org.uk
How to find, engage and work with social influencers | Charity digital confer...CharityComms
Kathryn Excell, head of digital and Nikki Peters, campaign manager, MQ: Transforming Mental Health
Visit the CharityComms website to view slides from past events, see what events we have coming up and to check out what else we do: www.charitycomms.org.uk
How to make digital everyone’s job: vision, culture and structure | Charity d...CharityComms
Alison Prince, head of digital, Parkinson's UK
Visit the CharityComms website to view slides from past events, see what events we have coming up and to check out what else we do: www.charitycomms.org.uk
Meaningful Work: Building Resilience and Capacity through Skilled VolunteeringNetSquared Vancouver
Hosted by TechSoup Connect BC on August 2021.
https://events.techsoup.org/e/m6hyry/
Learn about how your nonprofit can achieve digital transformation and utilize skill-based volunteering to drive deeper impact. By the end of the event, you will learn how easy it is to connect with skill-based volunteers that have today's most in-demand skills to achieve some of your biggest goals and how to build new corporate partnerships & funding avenues through corporate volunteers.
Video from TechSoup Connect Western Canada's "The Top Digital + Technology Trends for Nonprofits in 2022"
Recorded January 12, 2022.
Event: https://events.techsoup.org/e/m466a5/
The event was a fast-paced afternoon of Ignite-style mini-presentations on the trends, tools, and techniques nonprofits should use to create more impact.
TRENDS
Cryptocurrency trends to watch in 2022 with Jason Shim
Quantifying Your Desired Outcomes from Investments in SaaS/Cloud with Kevin Christopher-George
AI, Ethics, and Nonprofits with Kirk Schmidt
The triple threat of cheap and cheerful market research with Darren Barefoot
How to grow awareness by leveraging the audiences of others with Alison Knott
Video marketing: easier, cheaper, more effective with David Phu
How mobile and express payment options impact online giving with Salvatore Salpietro
Building donor relationships in 2022 with Sara Hoshooley
2022 Trends in Tech with John Bromley
Learning the latest trends in individual giving and donor stewardship with Shelina Dilgir
Technology Helps's Top Tech Trends with Charles Buchanan
Investing in Your Fundraising Skills with Rowena Veylan
User Experience FTW with Jai Djwa
Arctos Consulting enables companies to build better relationships with their customers by helping to enhance analytical marketing and customer engagement capabilities. Contact us at hello@arctos.com.au to find out more
Collecting audience data and developing usable insights for staff and volunte...CharityComms
Laura Scarlett, director of data and digital transformation, Ramblers
Visit the CharityComms website to view slides from past events, see what events we have coming up and to check out what else we do: www.charitycomms.org.uk
Transforming supporter experience. Digital transformation conference, 21 May ...CharityComms
Claire Hazle, head of digital, Marie Curie
Visit the CharityComms website to view slides from past events, see what events we have coming up and to check out what else we do. www.charitycomms.org.uk
Without community action, programs and projects cannot be successful!
This deck outlines the first steps in designing a community of interest within an organization.
A innovative pilot bringing together key partners to share good practice and knowledge to initially address the information advice and guidance needs of the 12000 visually impaired people living in South of Tyne. A Gateway to Personalization.
Harness the power of the crowd | Digital conference | 27 October 2016CharityComms
Emily Collins, fundraising advisor, I.G. Advisors and Erin Niimi Longhurst, communications and social media advisor, Social Misfits Media
Visit the CharityComms website to view slides from past events, see what events we have coming up and to check out what else we do: www.charitycomms.org.uk
From NetSquared Vancouver's September 16 meetup.
Are you avoiding the blank page of writing an article, with no idea what to write, and a hundred other things you end up doing instead?
Do you scroll social media for your organization, wishing you had something better to post today?
Creating content doesn’t have to be a headache, it can be fun and easy if we change our mindset and adapt the hacks outlined in this webinar.
This isn’t just the world of content, it’s the world of relationships, audience building, and stewardship online to drive future donations.
But content takes time, so it gets left behind! Sadly though, without YOU creating content, you’re leaving your donors to see nothing but posts about the WE Charity scandal and the latest Kardashian drama!
So if the answer to online presence is more content, the next question is how the heck do you do it?? Nonprofits are so busy. This event will show you HOW to create way more content and reduce the time you spend creating.
With more content you have the chance to connect, learn, improve, and do it all over again.
PS. This video is for everyone in your organization, not just the marketing manager. We can all get involved in content!
Joel Harrison is the founder of ElevateHub.ca (BC impact news and job listings), a social impact podcaster, and marketing consultant for nonprofits and social enterprises. You can find links to everything at https://joelmharrison.com
Measuring digital maturity to drive culture change | Digital conference | 27 ...CharityComms
Jo Wolfe, assistant director, digital, and Tom Kluge, digital analyst, Breast Cancer Care
Visit the CharityComms website to view slides from past events, see what events we have coming up and to check out what else we do: www.charitycomms.org.uk
Since I set up Thread & Fable in 2017, I've delivered marketing and communications consultancy both individually and as a collective - bringing other individual consultants and specialists together to deliver results. Working across the sport, higher education, charity and public sectors and beyond. Any enquiries please email info@threadandfable.com
How to make digital everyone’s job: vision, culture and structure | Charity d...CharityComms
Alison Prince, head of digital, Parkinson's UK
Visit the CharityComms website to view slides from past events, see what events we have coming up and to check out what else we do: www.charitycomms.org.uk
Meaningful Work: Building Resilience and Capacity through Skilled VolunteeringNetSquared Vancouver
Hosted by TechSoup Connect BC on August 2021.
https://events.techsoup.org/e/m6hyry/
Learn about how your nonprofit can achieve digital transformation and utilize skill-based volunteering to drive deeper impact. By the end of the event, you will learn how easy it is to connect with skill-based volunteers that have today's most in-demand skills to achieve some of your biggest goals and how to build new corporate partnerships & funding avenues through corporate volunteers.
Video from TechSoup Connect Western Canada's "The Top Digital + Technology Trends for Nonprofits in 2022"
Recorded January 12, 2022.
Event: https://events.techsoup.org/e/m466a5/
The event was a fast-paced afternoon of Ignite-style mini-presentations on the trends, tools, and techniques nonprofits should use to create more impact.
TRENDS
Cryptocurrency trends to watch in 2022 with Jason Shim
Quantifying Your Desired Outcomes from Investments in SaaS/Cloud with Kevin Christopher-George
AI, Ethics, and Nonprofits with Kirk Schmidt
The triple threat of cheap and cheerful market research with Darren Barefoot
How to grow awareness by leveraging the audiences of others with Alison Knott
Video marketing: easier, cheaper, more effective with David Phu
How mobile and express payment options impact online giving with Salvatore Salpietro
Building donor relationships in 2022 with Sara Hoshooley
2022 Trends in Tech with John Bromley
Learning the latest trends in individual giving and donor stewardship with Shelina Dilgir
Technology Helps's Top Tech Trends with Charles Buchanan
Investing in Your Fundraising Skills with Rowena Veylan
User Experience FTW with Jai Djwa
Arctos Consulting enables companies to build better relationships with their customers by helping to enhance analytical marketing and customer engagement capabilities. Contact us at hello@arctos.com.au to find out more
Collecting audience data and developing usable insights for staff and volunte...CharityComms
Laura Scarlett, director of data and digital transformation, Ramblers
Visit the CharityComms website to view slides from past events, see what events we have coming up and to check out what else we do: www.charitycomms.org.uk
Transforming supporter experience. Digital transformation conference, 21 May ...CharityComms
Claire Hazle, head of digital, Marie Curie
Visit the CharityComms website to view slides from past events, see what events we have coming up and to check out what else we do. www.charitycomms.org.uk
Without community action, programs and projects cannot be successful!
This deck outlines the first steps in designing a community of interest within an organization.
A innovative pilot bringing together key partners to share good practice and knowledge to initially address the information advice and guidance needs of the 12000 visually impaired people living in South of Tyne. A Gateway to Personalization.
Harness the power of the crowd | Digital conference | 27 October 2016CharityComms
Emily Collins, fundraising advisor, I.G. Advisors and Erin Niimi Longhurst, communications and social media advisor, Social Misfits Media
Visit the CharityComms website to view slides from past events, see what events we have coming up and to check out what else we do: www.charitycomms.org.uk
From NetSquared Vancouver's September 16 meetup.
Are you avoiding the blank page of writing an article, with no idea what to write, and a hundred other things you end up doing instead?
Do you scroll social media for your organization, wishing you had something better to post today?
Creating content doesn’t have to be a headache, it can be fun and easy if we change our mindset and adapt the hacks outlined in this webinar.
This isn’t just the world of content, it’s the world of relationships, audience building, and stewardship online to drive future donations.
But content takes time, so it gets left behind! Sadly though, without YOU creating content, you’re leaving your donors to see nothing but posts about the WE Charity scandal and the latest Kardashian drama!
So if the answer to online presence is more content, the next question is how the heck do you do it?? Nonprofits are so busy. This event will show you HOW to create way more content and reduce the time you spend creating.
With more content you have the chance to connect, learn, improve, and do it all over again.
PS. This video is for everyone in your organization, not just the marketing manager. We can all get involved in content!
Joel Harrison is the founder of ElevateHub.ca (BC impact news and job listings), a social impact podcaster, and marketing consultant for nonprofits and social enterprises. You can find links to everything at https://joelmharrison.com
Measuring digital maturity to drive culture change | Digital conference | 27 ...CharityComms
Jo Wolfe, assistant director, digital, and Tom Kluge, digital analyst, Breast Cancer Care
Visit the CharityComms website to view slides from past events, see what events we have coming up and to check out what else we do: www.charitycomms.org.uk
Since I set up Thread & Fable in 2017, I've delivered marketing and communications consultancy both individually and as a collective - bringing other individual consultants and specialists together to deliver results. Working across the sport, higher education, charity and public sectors and beyond. Any enquiries please email info@threadandfable.com
Setting up Social Media accounts isn't the beginning of your social and digital media marketing it's the middle. Businesses should start with developing a Digital or Social Strategy to outline what goals and objectives they are trying to meet and what technologies and communications channels will get them there. Of course they need a Content Strategy to define their target customer and what to say to them while engaging in social and digital marketing. Get tips on defining your customer, creating a Content Strategy, and creating high performing content.
Increasingly people are using social media as their primary channel for customer support. According to eMarketer, 72% of customers who complain on Twitter expect a brand to respond within an hour. For brands, how well you respond to customers in social media will separate the great customer service organizations from the pack. Now is the time to start building the infrastructure – people, technology, and workflows – that allows you to meet the demands of your customers.
Join this webinar to learn how leading brands are adapting to meet the needs of their customers in social media. By attending you’ll learn from a panel of customer care experts:
-Which brands are blazing the customer support path in social media
-How to balance marketing responsibilities and customer support necessities
-The challenges and limitations using existing Social Media Management Systems for customer support
-How to structure internal teams and external partners to deliver maximum coverage
StickyGarlic Communications is a new age brand consultancy firm specializing in digital media marketing. We help analyse our clients’ existing digital marketing campaigns and offer strategic consulting services to help them frame their digital marketing strategy.
Our endeavour is to bring forth clutter breaking communication strategies, designs and lateral thinking to ensure a deeper and sustainable impact of your marketing campaigns and efforts.
Shortlisted submission for 2016 CEB Internal Communications Awards in the Innovations in Digital, Social and Mobile category. Winner to be announced November, 2016.
social4ce is a social media agency and consulting boutique consulting focused on social media and digital transformation.
We help our clients, businesses and organizations, leverage the power of social media by embedding social media into all their processes through a 4 pillars approach: the "4CEs"
- Communication Efficiency
- Customer Experience
- Connected Enterprise
- Community Engagement
Se provide service related to:
- Social Media Marketing
- Social Business Consulting
At social4ce, we believe that doing social media is not just about having a fan page. It is about the transformation of your organization into the business models of the future for a better engagement with your customers.
Our team is made of business people, analysts, marketers and creatives, based out of Beirut, Dubai and Paris.
social media marketing Dubai and social media agency Dubai.pdfroshanraj906499
Dubai, a city known for its innovation and technological advancement, has a dynamic social media landscape. When it comes to social media usage, it's crucial to know which platforms are the most popular. In Dubai, the following social media platforms dominate the scene:
Canada's newsletter to public servants regarding the Blueprint 2020 initiative.
(I'm a citizen who got a hold of them...this isn't a government account)
Oprah Winfrey: A Leader in Media, Philanthropy, and Empowerment | CIO Women M...CIOWomenMagazine
This person is none other than Oprah Winfrey, a highly influential figure whose impact extends beyond television. This article will delve into the remarkable life and lasting legacy of Oprah. Her story serves as a reminder of the importance of perseverance, compassion, and firm determination.
Artificial intelligence (AI) offers new opportunities to radically reinvent the way we do business. This study explores how CEOs and top decision makers around the world are responding to the transformative potential of AI.
Senior Project and Engineering Leader Jim Smith.pdfJim Smith
I am a Project and Engineering Leader with extensive experience as a Business Operations Leader, Technical Project Manager, Engineering Manager and Operations Experience for Domestic and International companies such as Electrolux, Carrier, and Deutz. I have developed new products using Stage Gate development/MS Project/JIRA, for the pro-duction of Medical Equipment, Large Commercial Refrigeration Systems, Appliances, HVAC, and Diesel engines.
My experience includes:
Managed customized engineered refrigeration system projects with high voltage power panels from quote to ship, coordinating actions between electrical engineering, mechanical design and application engineering, purchasing, production, test, quality assurance and field installation. Managed projects $25k to $1M per project; 4-8 per month. (Hussmann refrigeration)
Successfully developed the $15-20M yearly corporate capital strategy for manufacturing, with the Executive Team and key stakeholders. Created project scope and specifications, business case, ROI, managed project plans with key personnel for nine consumer product manufacturing and distribution sites; to support the company’s strategic sales plan.
Over 15 years of experience managing and developing cost improvement projects with key Stakeholders, site Manufacturing Engineers, Mechanical Engineers, Maintenance, and facility support personnel to optimize pro-duction operations, safety, EHS, and new product development. (BioLab, Deutz, Caire)
Experience working as a Technical Manager developing new products with chemical engineers and packaging engineers to enhance and reduce the cost of retail products. I have led the activities of multiple engineering groups with diverse backgrounds.
Great experience managing the product development of products which utilize complex electrical controls, high voltage power panels, product testing, and commissioning.
Created project scope, business case, ROI for multiple capital projects to support electrotechnical assembly and CPG goods. Identified project cost, risk, success criteria, and performed equipment qualifications. (Carrier, Electrolux, Biolab, Price, Hussmann)
Created detailed projects plans using MS Project, Gant charts in excel, and updated new product development in Jira for stakeholders and project team members including critical path.
Great knowledge of ISO9001, NFPA, OSHA regulations.
User level knowledge of MRP/SAP, MS Project, Powerpoint, Visio, Mastercontrol, JIRA, Power BI and Tableau.
I appreciate your consideration, and look forward to discussing this role with you, and how I can lead your company’s growth and profitability. I can be contacted via LinkedIn via phone or E Mail.
Jim Smith
678-993-7195
jimsmith30024@gmail.com
The Team Member and Guest Experience - Lead and Take Care of your restaurant team. They are the people closest to and delivering Hospitality to your paying Guests!
Make the call, and we can assist you.
408-784-7371
Foodservice Consulting + Design
The case study discusses the potential of drone delivery and the challenges that need to be addressed before it becomes widespread.
Key takeaways:
Drone delivery is in its early stages: Amazon's trial in the UK demonstrates the potential for faster deliveries, but it's still limited by regulations and technology.
Regulations are a major hurdle: Safety concerns around drone collisions with airplanes and people have led to restrictions on flight height and location.
Other challenges exist: Who will use drone delivery the most? Is it cost-effective compared to traditional delivery trucks?
Discussion questions:
Managerial challenges: Integrating drones requires planning for new infrastructure, training staff, and navigating regulations. There are also marketing and recruitment considerations specific to this technology.
External forces vary by country: Regulations, consumer acceptance, and infrastructure all differ between countries.
Demographics matter: Younger generations might be more receptive to drone delivery, while older populations might have concerns.
Stakeholders for Amazon: Customers, regulators, aviation authorities, and competitors are all stakeholders. Regulators likely hold the greatest influence as they determine the feasibility of drone delivery.
2. @BrightCultures
About us
• 15 years combined experience of digital
consultancy
• Directors at BrightCultures and Associates at
NixonMcInnes
• Specialists in Financial Services
• Wide experience of social media strategy design
and implementation
• Focus on people, leadership and culture
• Facilitative approach, using art of hosting
techniques
4. @BrightCultures
Barclaycard
Working with the PR team, Danielle designed and
implemented their social media servicing solution. At
the time (early 2010), this was the first social media
servicing account in the UK and from a compliance
point of view, very much untested. Danielle worked
with their risk and compliance team, as well as the
FSA directly, to help them navigate this.
“Danielle is a very in-depth and knowledgeable
thinker. Ideas are constantly flowing when Danielle
is involved in a project or piece of work and she
can always be relied upon to deliver superb
results. I have worked very closely on the social
media project with Danielle for Barclaycard and
now continue to work closely with her on a larger
Barclays group objective for social media. The
customer, transparency & accuracy are always at
the forefront of every idea or process delivered by
Danielle, and I have great confidence in any
advice she provides. I have worked as a first point
of contact for Barclaycard's entire social media
strategy and would not have been anywhere as
successful if Danielle had not provided her expert
guidance. Being able to work within strict FSA
guidelines in a creative space has proved
challenging, however, Danielle has overcome
each hurdle with ease without allowing her
creative ideas to diminish. Danielle has been a
real pleasure to work along side and I hope this
continues into the future. Danielle never runs out
of ideas and I'm excited to see what she will bring
next.”
Richard Atkinson: Vice President - Digital
Experience & Content, Barclaycard
5. @BrightCultures
Barclays
• With the success of the @barclaycard account, Barclays asked us to set up a servicing account on
@barclaysonline. Again, we were involved in coordinating across various teams to create an end-to-
end servicing process for social media. As part of this work we created social media guidelines for staff
engagement, social media training materials and a social media risk framework.
• More recently we have been working to help Barclays develop their business case for internal social
media, working with an internal working group to create pilot initiatives to show the value of
collaboration within the business
6. @BrightCultures
RBS
• RBS needed help to audit and improve their
social customer servicing, exploring what social
servicing could look like for the business.
• As part of this work we reviewed current RBS
servicing, making best practice
recommendations and benchmarking them
against industry and other social media leaders.
• We worked with their social media servicing
team to help them build these recommendations
into their day-to-day work and with the digital
team to help them broaden their innovation
approach to incorporate social servicing.
7. @BrightCultures
O2
• We designed and ran an interactive crisis
simulation to minimise the risks to the company
of a crisis erupting on social, clarify internal
processes around social media, underpin a new
strategy for managing crises
• Afterwards, it won industry plaudits during a
network outage within a month of go live
8. @BrightCultures
UK credit card provider
Over the last year we have been working to help them define and implement a social media strategy. Having
delivered the strategy, we created all of the supporting materials to ensure a safe, compliant launch,
including a risk framework for social, a crisis assessment and management model and social media
guidelines. We also helped them design a social media servicing solution that launched in early February
2015, including creating process flows, engagement and affinity guidelines and training materials.
“The partnership with Danielle
and Caz and our team on our
social strategy has been
fantastic. Matching Danielle and
Caz with our internal delivery
team and our leadership has
really worked for us. I love the
way they work, and they have
helped us deliver some great
things, so thank you.”
Gary Jenkins: Vice President
– Comms
9. @BrightCultures
Other Financial Services related
initiatives
• Facilitated Facilitated
the Finance Innovation Lab’s team away day to
support the creation of it’s future, it’s purpose and
values.
• Danielle presented at the Financial Services Social
Media conference (2013) jointly with Barclaycard
• Written many articles on financial services social
media and culture, in particular on
social media risk, conduct risk and leadership
• Hosted a financial services social media
conference (Social in the City) and other regular
financial services roundtable events with attendees
from Bank of England, Santander, HSBC, Visa,
Lloyds and the ICAEW, among others
• Danielle published a whitepaper on social customer
service and Caz published a whitepaper on resilient
leadership and innovation
• Designed and led a workshop on leadership in
digital businesses for PR Week (November 2014)
10. @BrightCultures
Other projects
Aside from these FS clients Danielle and Caz have
also worked with many other types of
organisation, including:
• Channel 4: Social media rationalization and channel
brand strategy
• BBC: Social channel strategy
• Capita: Social media servicing outsource design for a
large telecoms client
• Foreign and Commonwealth Office: Social media
strategy and training
• Food Standards Agency: Social media awareness
training
• Melcrum: Collaboration workshop
• Pegasus PR: Purpose and values workshop
• BBC News: Digital channel strategy
• Direct Line: Social media strategy design