Mohamed Sami Abdul Shakour Ali is an Egyptian national currently residing in Dubai under an employment visa. He holds a Bachelor's degree in Accounting from El Mansoura University in Egypt. His work experience includes over 4 years as a Sales and Customer Support Officer for Etisalat Telecommunications in Dubai. Prior to that, he held roles in customer service, cost control, and storekeeping at hotels in Egypt. He is proficient in English, Arabic, and Microsoft Office applications.

1. CURRICULUM VITAE
Mohamed Sami Abdul Shakour Ali
PERSONAL DATA
Nationality : Egyptian
Place of Birth : Mansoura, Egypt
Current Location : International City, Dubai.
Date of Birth : 01 Sept 1981
Civil Status : Single
Languages Spoken : English, Arabic
Height/Weight : 169; 71 kg.
Telephone : +971506008788, +971505020520
Visa Status : Employment Visa, Exp. Date: 31-03-2016.
Driving License : Valid.
Email : Mohamed-sami81@hotmail.com
EDUCATION
El Mansoura University, Egypt - Faculty of Commerce
Bachelor Degree, Accounting Major.
WORK EXPERIENCE
Etisalat Telecommunications, Dubai, UAE
Sales and customer support officer April 2012 till now
Job Description:
• Sell telecommunications products and services to both individuals and companies.
• Identify, contact and build relationships with prospective customers through a combination of
telephone and in-person cold calls, networking and referrals to obtain appointments.
• Leverage the CRM system to develop prospecting and sales strategy that ensures hi activity
and effective closing ratios.
• Book and install new lines/circuits/bundles/services to meet monthly quotas.
1 of 4 14d51321-2586-49e7-9ad9-a4bb27245fbb-
150205092809-conversion-gate01.doc

2. CURRICULUM VITAE
Mohamed Sami Abdul Shakour Ali
• Write and submit accurate orders.
• Design customized, cost-effective solutions for the client.
• Maintain open and effective lines of communication throughout the organization to maintain a
sense of teamwork, enthusiasm, pride, and quality workmanship.
• Capture and review any competitive intelligence gathered and proactively communicates this
information to marketing.
• Define personal and corporate revenue objectives.
• Achieve monthly sales targets with all telecommunications products.
Pronto Mobile Services (Mobinil Agent), Mansoura, Egypt
Indoor Sales and Customer Service Executive Jan. 2010 – Aug. 2011
Job Description:
• Help customers choose the right cell phone and calling plan.
• Greeting customers, answering questions about cell phone features and service plans and
handling complaints.
• Show customers how to use the features on their cell phones.
• Troubleshoot basic technical problems with cell phones and accessories
• Update customer account information as necessary to handle billing issues and refunds.
Jaz Mirabel Resort, Sharm El Sheikh, Egypt
Cost Control Clerk June 2008 – Dec. 2009
www.jaz.travel
1001 rooms, 8 F&B outlets, recreation facilities and spa with beauty centre
Job Description:
-Is to assist the cost controller:
• To administrate sound cost control systems and procedures within the hotel in order to
maximize profits, although keeping a consistent level of high standards of quality and
services, and providing management with all needed costs related information.
• Controls all purchasing procedures relating to quotations, purchase orders and price
comparison.
• Controls that all receiving procedures are adhered to.
• Controls that all storing and issuing procedures are followed.
• Issued daily food cost reports.
2 of 4 14d51321-2586-49e7-9ad9-a4bb27245fbb-
150205092809-conversion-gate01.doc

3. CURRICULUM VITAE
Mohamed Sami Abdul Shakour Ali
• Issues the monthly F&B cost report with all pertaining calculations, comments and analysis.
• Participates in the receiving process very often to investigate quantities, quality of products
and if the receiving procedures are followed.
• Issues actual cost calculations for specific banquets comparing it to the potential cost.
• Issues receipts updated costs for items with purchase prices increasing above expectations
for F&B management review and decision to increase sales prices.
• Performs any other duties as required.
Iberotel Club Fanara & Residence Hotel, Sharm El Sheikh, Egypt
Cost Control Clerk August 2006 – May 2008
Receiving Clerk April 2006 – August 2006
Store Keeper Jan 2006 – April 2006
378 rooms, 3 F&B outlets plus 4 bars, banquet f
http://www.jaz.travel/destinations/egypt/sharm-el-sheikh-hotels/iberotel-club-fanara.aspx
Job Description for the Store Keeper:
• To collect goods destined for the storeroom from the receiving area as soon as possible.
• To be responsible for the security of merchandise on inventory and to control goods received
and properly record all issues.
• To properly store all merchandise and maintain perpetual inventory records.
• To keep storeroom and cold rooms in a clean and orderly condition at all times.
• To review inventories for obsolete and slow moving items and brings any such items to the
attention of management for disposal.
• To make period checks between perpetual records and actual stock and inventories any
discrepancies.
• Perform any other duties as required.
SYSTEMS
Microsoft Office (Word & Excel), Fidelio Food & Beverage Hotels Operating Systems Ver. 6.2,
Sun Back office Accounting Systems, Oracle Financials (Ver. 11i).
3 of 4 14d51321-2586-49e7-9ad9-a4bb27245fbb-
150205092809-conversion-gate01.doc

4. CURRICULUM VITAE
Mohamed Sami Abdul Shakour Ali
INTERESTS / SKILLS
Football, reading, internet.
Supervisory and Leadership, hard work spirit, v. Good communication and selling skills.
REFERENCES
Ms. Amal Al Hall
Sales Manager
Etisalat UAE
E-mail: ahall@etisalat.ae
Mobile no: +971505595050
Mr. Nawaf Al-Rais
Sales Manager
Etisalat UAE
E-mail: nalrais@etisalat.ae 0020116665882
Mobile no.: 0504788880
Thanks for your attention and time
4 of 4 14d51321-2586-49e7-9ad9-a4bb27245fbb-
150205092809-conversion-gate01.doc