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What’s in name?
(Getting it right the first time)
Rebecca Gill
Director of Policy, Campaigns & Communications
A brief history of change
• 1855 – Young Women’s Christian Assoc’n
• 2000 - YWCA England & Wales
• 2009 – Board of Trustees agree need for
rebrand
Rebrand #1: Process of Change
• Key drivers for change
• Funders
• Beneficiaries
• Finances
• Evidence to aide change
• Focus groups
• Polling
• Stakeholder interviews
Rebrand #1: Choosing the Name
1. Platform 51
2. Girls & Women at Heart
3. Forward for Women
4. Pineapple House
5. Big Red Door
Platform 51: Girls & Women at Heart
Rebrand #1: Factors for Making it Work
• Competitor Analysis
• SWOT Analysis
• PEST Analysis
• Look and feel of the brand
• Getting buy in across the organisation
• Building a stable and committed leadership team
Rebrand #2: Starting Again
• New Chair
• Polling & focus groups to identify needs of young
women
• New CEO
• Tour of centres
Rebrand #2: Tough decisions & fundamental change
• Withdraw from face to face services
• Change our name
• Operate within our means
Rebrand #2: Effective Research
• Desk Research
• Competitor Analysis
• SWOT analysis
• PEST analysis
Rebrand #2: Making it Work
• Major advertising agency providing pro bono support
• Thorough testing of the names, logo, colours with beneficiaries
• Temporary ‘project’ team:
• Website Manager
• HR consultant
• Project manager
• Participation consultant
• Clear ‘buy-in’ across the organisation
• Strong external & internal support for the name
Rebrand #2: The Challenges
• Internal disquiet
• Media interest
• Due diligence
Young Women’s Trust: Impact
• Online & Telephone coaching service successfully supporting young women
• Active young women’s advisory panel engaged with the charity
• 12 month Inquiry into the lives of young women
• 3 published reports
• National and local media interest
• Partnership work in progress
• Several corporates engaged – funding and supporting
• Trusts and Foundations engaged
• Individual supporter programme in place
• Major donors on board
Top Tips
• Be honest from the beginning about why a rebrand
• Appoint a project manager
• Undertake thorough research including
• Competitor Analysis
• SWOT & PEST Analysis
• Be up front about the risks and have a plan
• Get a lawyer
• Undertake proper due diligence
• Be prepared for some media challenges e.g. social media
• Don’t ask too much of the name or the logo
• Be kind to yourselves and your team
Visit the CharityComms website to
view slides from past events, see what
events we have coming up and to
check out what else we do.
ww.charitycomms.org.uk
Brand Breakfast
What’s in a name?
Brand Breakfast
23 April 2015
London
#brandfast

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What's in a name? - Young Women's Trust. Brand Breakfast 23 April 2015

  • 1. What’s in name? (Getting it right the first time) Rebecca Gill Director of Policy, Campaigns & Communications
  • 2. A brief history of change • 1855 – Young Women’s Christian Assoc’n • 2000 - YWCA England & Wales • 2009 – Board of Trustees agree need for rebrand
  • 3. Rebrand #1: Process of Change • Key drivers for change • Funders • Beneficiaries • Finances • Evidence to aide change • Focus groups • Polling • Stakeholder interviews
  • 4. Rebrand #1: Choosing the Name 1. Platform 51 2. Girls & Women at Heart 3. Forward for Women 4. Pineapple House 5. Big Red Door Platform 51: Girls & Women at Heart
  • 5. Rebrand #1: Factors for Making it Work • Competitor Analysis • SWOT Analysis • PEST Analysis • Look and feel of the brand • Getting buy in across the organisation • Building a stable and committed leadership team
  • 6. Rebrand #2: Starting Again • New Chair • Polling & focus groups to identify needs of young women • New CEO • Tour of centres
  • 7. Rebrand #2: Tough decisions & fundamental change • Withdraw from face to face services • Change our name • Operate within our means
  • 8. Rebrand #2: Effective Research • Desk Research • Competitor Analysis • SWOT analysis • PEST analysis
  • 9. Rebrand #2: Making it Work • Major advertising agency providing pro bono support • Thorough testing of the names, logo, colours with beneficiaries • Temporary ‘project’ team: • Website Manager • HR consultant • Project manager • Participation consultant • Clear ‘buy-in’ across the organisation • Strong external & internal support for the name
  • 10. Rebrand #2: The Challenges • Internal disquiet • Media interest • Due diligence
  • 11. Young Women’s Trust: Impact • Online & Telephone coaching service successfully supporting young women • Active young women’s advisory panel engaged with the charity • 12 month Inquiry into the lives of young women • 3 published reports • National and local media interest • Partnership work in progress • Several corporates engaged – funding and supporting • Trusts and Foundations engaged • Individual supporter programme in place • Major donors on board
  • 12. Top Tips • Be honest from the beginning about why a rebrand • Appoint a project manager • Undertake thorough research including • Competitor Analysis • SWOT & PEST Analysis • Be up front about the risks and have a plan • Get a lawyer • Undertake proper due diligence • Be prepared for some media challenges e.g. social media • Don’t ask too much of the name or the logo • Be kind to yourselves and your team
  • 13. Visit the CharityComms website to view slides from past events, see what events we have coming up and to check out what else we do. ww.charitycomms.org.uk
  • 14. Brand Breakfast What’s in a name? Brand Breakfast 23 April 2015 London #brandfast