The Operations Assistant position involves several key responsibilities: 1) Providing excellent customer service by finding solutions, being responsive to customer needs, and ensuring no issues fall through the cracks. 2) Accurately processing orders by coordinating with inventory, ensuring timelines are met, and shipments go to the right destination. 3) Purchasing materials by obtaining competitive prices, favorable shipping dates, and fulfillment guarantees from partners. 4) Accounts receivable activities like invoicing, preparing statements, and collection calls to ensure revenue flow. 5) Technical support through troubleshooting, training, and prioritizing issues to minimize downtime.

1. Operations Assistant at TrueLeaf

2. Customer ServiceThe customer is always right. Working with them, to find the best solution for them.Being responsive, maintaining a daily hot-list of call backs.Cold calling, dealing with hostile people in a professional manner while maintaining a pleasant demeanor. No customer falls through the cracks.Being creative, finding alternatives.

3. Order ProcessingFast, accurate keyboarding.10-key by touch.Prioritize by customer, project date, misfit part delivered, need, etc.The OA will coordinate customer orders with current inventory levels and pending purchase orders.The OA will track and ensure that timelines and correct destinations are maintained for all orders of materials.

4. PurchasingWorking with alliance partners to obtain the best prices, favorable shipping dates and fulfillment guarantees. Sourcing materials and parts, suppliers; Finding the alternatives and investigating performance information.Tracking time to distribution; Working with shippers to insure on-time delivery to production or distribution points.

5. Accounts ReceivableInvoicing at time of work completion or parts & materials proof of delivery.Invoices will contain a high level of specific detail with regards to what the customer is paying for.Perform aging, prepare statements.Collection calls as needed to insure revenue flow. Getting the checks in.USPS mailing, UPS, FedEx, etc.Advanced level Excel & QuickBooks.

6. Technical SupportHelp desk on call.Troubleshooting; Hardware, software.Revealing those hidden tools.Training on systems, applications.Document format conversion.Unfreezing stuck processes.Mailing list extraction.Extraction of archive data.Prioritization of multiple issues to minimize downtime overall with the caveat that systems on a deadline will at times need to come first.

7. Computer Skills 1Workstations: Upgrading BIOS, CPU and RAM modules; Replacing or slaving hard drives, formatting disks; Cleaning up cluttered systems; Deploying and maintaining peripherals; Implement new software, train users. Servers: Local and Remote, PC and Mac, Web and E-mail.Server deployment, administration and maintenance. Networks: Control VPN and port security, setup and maintain firewall, routers and switches. Cat5 Ethernet cabling, jacks, configure NICs and network printers. Fax: Hardware fax setup and supplies, E-Fax.Logistics: Moving and setup of physical plant. Admin: Accounts, passwords, domains, permissions, archiving, and backups. Reviewing hardware and software prior to purchase; Sourcing the best equipment and price.

8. Computer Skills 2Database maintenance, de-bugging and indexing.Remote synchronizations for CRM and PDAs.Targeted data extraction for sales campaigns. Applications : MS Office, Act!-CRM, SAP-ERP, QuickBooks pro, Champion, Quark Xpress, Photoshop, Acrobat, Flight check pro, WS_FTP pro, Transit, VNC, Terminal services, Backup exec, Retrospect, Suitcase, Symantec, some CAD and a multitude of small utilities.Implement and maintain a digital phone system,admin voice mail accounts. Implement and train users on SIP-VOIP phones, deploy 802.1p Qos switch. Train users on and administer unified messaging.IT Management: Strategic Decision Making.

9. Organizational SkillsFiling systems both physical and online.File naming conventions.Maintain order and cleanliness in the office.Daily working of to-do lists, scheduling in outlook.Inventory, order and maintain office supplies.Trade show preparation.Able to articulate and understand needed information rapidly; Verbal, written or electronically produced through the utilization of various applications.Disseminate copious information to individuals, groups, sub-groups or company wide in a timely and accurate manner.Able to maintain confidentiality both in documentation and verbal dialogue.

10. Why Jon?Jon will be an invaluable resource to the team and enhance productivity synergistically.Jon has the ability to balance priorities with persistence in problem solving. Leaving the problem to complete the priority task(s) and returning to doggedly pursue the solution.Jon aspires to be a part of a dynamic, growing and innovative team.Jon sees TrueLeaf as growth and potential embodied.Thanks for taking the time to meet with me today.