BRM is an end-to-end revenue management system that handles the full revenue lifecycle for media and communications companies, including setting prices, registering customers, capturing usage data, billing customers, and collecting payments. It rates customer events in real-time or through batch processing, stores the data, and updates customer account balances. BRM also performs monthly accounting and billing cycles to generate customer bills. The system architecture includes client applications, connection managers, processing modules, data managers, and multiple databases.

1. Billing and Revenue Management
BRM is an end-to-end revenue management system for communications
and media service providers

2. BRM Revenue Management Life Cycle
Revenue Generation
• Set up services and define
pricelist
• Register and manage customers
Revenue Analysis
Collect customer usage
and activity data
BRM Database
• Pricelist data
• Account data
• Event data
Revenue capture
• Authenticate and authorize
customer logins
• Rate service usage
Revenue Collection
Bill customers and collect payments

3. An event is a record in the BRM database of a customer
To rate an Event BRM does the following
• Measures the event
• Applies a charge to the resulting measurement
• Adds the charge to the customer’s account balance.
You can rate usage in two ways:
• Real-time rating
• Batch rating
Customer
logs into
service
BRM authenticate
and authorizes
customer
BRM rates
service usage
BRM stores
billable event
data in BRM
database
BRM Updates
customers
account
balance
BRM
Database
• Real-time rating

4. • Batch rating
Pipeline Manager
rates the events
RE Loader
loads
events into
BRM
database
and update
account
balances
BRM
DB
About Registering Customers
Ways to Register Customers
• Have CSRs create accounts by using Customer Center or a third-party customer
management program.
• Set up Web-based account registration. Customers use their browsers to create accounts by
filling out HTML forms on your Web page.
• For telephony, give customers disposable calling cards, which they use to access accounts
you have already created in your BRM database.

5. About Billing Customers
BRM performs monthly accounting: This monthly accounting is called accounting cycle
BRM creates the bill: The collection of balance impacts into a bill is called the billing cycle.
About Managing Customers
Managing the customers includes all such as
• cannot log into the service
• Wrong amount bill
• Forgotten password or login name.

6. BRM System Architecture
Client application capture usage data
and provide access to BRM
Connection managers(CM) handle connections
Facilities modules(FM) and
External modules(EM) process data
Data Managers(DMs) translates operations into database language
BRM
Database
IMBD
cache
Credit card
processing
service
Tax
calculation
database
Application tier
Business Process tier
Data Management tier
Data tier