Robert Bennett has over 25 years of experience in the risk management and claims administration industry. As CEO of Alternative Service Concepts, he turned around struggling operations to be profitable, paying off a $1 million loan and increasing the company value to $12 million. He customized risk management programs to satisfy large clients and saved over $1 million for one customer in the first year. Previously as COO of Willis Administrative Services, he implemented pay for performance contracts and salvaged key customer relationships. He has a Bachelor's degree from UNC-Chapel Hill and several professional designations.

1. Robert Bennett
1681 Sunset Park Drive, Nolensville, TN 37135
Cell: 615-496-6630 robert@rhbennett.net
ALTERNATIVE SERVICE CONCEPTS LLC 2002 - 2013
Chief Executive Officer, Nashville
Can successfully lead struggling operations to profitability. For example in spinning off a
company with negative net worth and $7 Million in unfunded liabilities I borrowed a million to
capitalize the company and within four years I paid back the loan, paid the mergers and acquisition
company $6.5 million and today the company is worth $12 million.
Through unique approaches I customized risk management programs that satisfy the
needs of large enterprise clients. I re-staffed a corporate claim operation for a major trucking
operation and renegotiated their managed care program to get better results at lower costs. Saved
customer over a $1,000,000 in first year.
I successfully coach and mentor subordinates to maximize their potential. For example I
instituted with co-workers Lean Six Sigma techniques to cut cycle response time by half
for injured workers inquiries for a claim service unit in a major metropolitan city.
I implement strategic plans using a personal focus on recurring revenues and profitability.
For example I assembled a team to devise a financial dashboard and a quality report card system
so that managers knew each month where they stood from a financial and quality perspective.
I develop better business models for customer service. For example I created the dedicated
claim unit concept for medium sized industries, successfully installing them in locations
throughout the US. These units have saved customers millions of dollars in documented savings.
I win awards. I led company to be a Level 2 Commitment Award designation for quality from
the Tennessee Center for Performance Excellence.
WILLIS ADMINISTRATIVE SERVICES CO. 1987 - 2002
Chief Operating Officer, Nashville
I successfully maintain long-term relationships. As a Quality Control Officer I successfully
implemented pay for performance contracts and aligned the career goals of staff with the risk
management goals of the customer. I salvaged several key relationships and made them profitable
long-term customers.
EDUCATION/PROFESSIONAL DESIGNATIONS
University on North Carolina at Chapel Hill, Bachelor of Arts (Journalism)
Chartered Property Casualty Underwriter
Senior Claim Law Associate
Vale Technical Institute (Property Damage Estimating)
ISO 9000 Lead Auditor
OUTSIDE SUCCESS
Nashville Rotary Club
Board of Examiners Tennessee Center for Performance Excellence