Resume from 2000 - 2015 Careers in: - Youth Correction Facility, Client Director and Staff Director -Private Therapeutic Boarding School Facility, Client and Staff Operations Director - Citi in the Originated Mortgages in Team Leadership, Operations Management - Citi Financial in Leadership Management, Operations Management

1. SUMMARY OF QUALIFICATIONS
10 years of experience as a dedicated leader with comprehensive management and logistic skills. 7 years of
experience supervising and evaluating large facility teams developing and evaluating policies and procedures.
Proficiency in HR management, designing and providing training to employees and team members.
CORE COMPETENCIES
 Procedure Development & Review
 Team Building & Supervision
 Training & Development
 Safety & Security
 State and Federal Nondiscrimination &
Employment Laws
 Quality & Cost Control
 Statistical Analytical ProblemSolving
 Vendor Management
 Working knowledge of Microsoft Word,
Excel, PowerPoint,Access, PeopleSoft,
SAP, QuickBooks, Outlook and Project
PROFESSIONAL EXPERIENCE
Operations Unit Manager (September 2011 – December 2015)
Citi Financial Cards: Home Depot Credit Services
 Interviewedcandidates for departmentaljobs.
 Trained and supervised teams of 24 employees with each representative having 1,350accounts.
 Ev aluated team performances monthly,and provided feedbackand education toincrease individualproductivity.
 Coordinated risk management planning and preparedness.
Unit Manager (September 2007 – September 2011)
Citi Financial Mortgage
 Interviewedcandidates for departmentaljobs.
 Supervised and trained a teamof 21+ employees with each representative having 750 accounts.
 Tracked teamperformance monthly tomaximize individualproductivity.
 Rev amped an Account Online format in 2011. Tested,evaluated and implemented changes.
Assistant Director (April 2003 - August 2007)
Discover Academy
 Set up an Intern program with localCollege students from BYU and UVU studying in the field of Social Services.
 Recruited over 100 employees after completion of intern programtenure.
 Managed scheduling of all staff and set up & lead bi-monthly trainings.
 Directed alldisciplinary staff programs and conducting workplace investigations.
 Dev elop and evaluatepolicies and procedures toensure that facility use is in compliance with academy guidelines
Operations Manager (April 2000 - August 2007)
Ascent Incorporate
 Assumed fullresponsibility recruiting, training,scheduling,and evaluating staff and clients.
 Acted as client advocate with state socialworkers, trained clients and documented client progress for therapist.
 Directed client programs,set up serviceactivities, job placements and learning opportunities.
 Coordinated communications and court appearances with localcourt system and clients.
EDUCATION
University of Phoenix
●Bachelor of Science in Human Service Management ▪ BHS
Human Services Core with courses in Management,Communications,Critical Thinking,Financial Analysis,Organizational,Behavi or and
Marketing.
BENJAMIN A. BOWMAN
2409 DAWN MIST DR. LITTLE ELM, TX 75068
(214)-995-9454 ▪ benjamin.a.bowman@hotmail.com ▪ https://www.facebook.com/ben.bowman.37