This document is a resume for Valanda German, a human resource professional with over 8 years of experience in training and development, labor relations, and operations analysis. She currently works as the Lead Human Resources professional at Disneyland Resort, where she oversees HR activities, ensures compliance, increases employee integration through cross-training, and resolves personnel issues. Previously, she worked as a Trainer at Knott's Berry Farm, where she conducted new hire training and improved the client experience.

1. VALANDA GERMAN
(714) 699-8705│ Anaheim, CA │ valanda_german@yahoo.com
HUMAN RESOURCE PROFESSIONAL
Results-oriented professional with8+years of experience intraining and development, labor relations, and operations
analysis. Proven expertise in ensuring compliance, driving strategy and leading projects to improve initiatives.
Possess excellent organizational, analytical and project coordination skills. Accomplished in developing employees
for organizations to achieve growth and drive change in culturally diverse work environments. Technical proficiency
in MS Office.
 Recruiting Initiatives
 Project Planning
 Dispute Resolution
 Time Management
 Labor Relations
 Leadership Development
 Data Management
 Training and Development
 Change Management
 Operation Analysis
 Employee Relations
 Staff Management
ED UCAT IO N
M.A., Psychology (Industrial/Organizational), Chicago School of Professional Psychology, Irvine, CA 2016
B.A., Psychology, California State University, Fullerton, CA 2014
PRO FE S S IO N AL EX P E RIE N CE
DISNEYLAND RESORT, Anaheim, CA 2011 – Present
Lead
 Improve employee integration by cross training to develop successful skills to achieve performance, safety
and service expectations that safeguard the guest experience.
 Serve as an information resource and “go to” for new hire coordination and resolution of employee issues.
 Advance quality assurance in client facing roles by upholding corporate policies in handling customer service
inquiries.
 Increase transparency by maintaining the database with strong business acumen.
 Oversee HR activities including assisting with payroll administration, financial reporting and deposit
preparation, cross referencing to ensure accuracy.
 Resolved personnel issues regarding human resources matters needing clarification, submissions and
corrections.
 Helped training and development staff with all aspects of training coordination
 Responding to telephone and in-person requests for information.
 Received and screened a high volume of internal and external communications, including email and mail.
 Organized files, developed spreadsheets, faxed reports and scanned documents.
 Created PowerPoint presentations used for business development.
 Made copies, sent faxes and handled all incoming and outgoing correspondence.
 Ensures planning, monitoring, and appraisal of employee work results by training managers to coach and
discipline employees
 Hearing and resolving employee grievances; counseling employees and supervisors
 Serve as a link between management and employees by handling questions and helping resolve work-related
problems
 Train, supervise and evaluate assigned staff; recommend personnelactions including disciplinary actions and
dismissals

2. VALANDA GERMAN Resume, Page 2
 Plan and develop on-the-job training programs for line employees and career development programs for
managers with a focus on retaining existing talent and reducing employee turnover
 Analyzed ways of enhancing management decision-making through the application of sound financial
considerations and workforce planning
 Actively applied employment laws to a variety of employee related issues as well as regulations relating to
FLSA and EEOC
 Develop, implement and monitor training programs in accordance with contractual, federal and state
requirements
 Conduct training needs assessments, analyses results and develops customized training solutions.
 Reduced amount of employee overtime by 25% by effectively delegating tasks.
KNOTTS BERRY FARM, Buena Park, CA
Trainer 2007 – 2011
 Fostered a collaborative work environment resulting in increased efficiency by conducting new hire training
with a focus on team support and individual accountability.
 Improved the client experience by maintaining knowledge of facilities and services to offer information and
recommendations tailored to their individual needs.
 Maximized efficiency in customer service by maintaining current knowledge of policies and procedures.
 Advise managers on organizational policy matters such as equal employment opportunity and sexual
harassment, and recommend needed changes
 Analyze training needs to design employee development, language training and health and safety programs
 Plan and conduct new employee orientation to foster positive attitude toward organizational objectives
 Develop, administer and evaluate applicant tests
PRO FE S S IO N AL AFFIL IAT IO N S
 Society of Industrial Organizational Psychology (SIOP)
 Society of Human Resource Management (SHRM)
 AMA
 CONCISE
Manages and implements general human resource duties
Effectively