Enas H. Hijazi has over 15 years of experience in human resources management. She is currently the HR Director at Palestine Monetary Authority, where she oversees all HR functions including recruiting, performance management, training, and policy development. Previously, she held HR leadership roles at Bank of Jordan Palestine and Jawwal Palestine, where she established HR systems and processes. She holds a Master's degree in Engineering Management with a focus on HR and Bachelor's degree in Civil Engineering.

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Enas H. Hijazi
Address
Jawwal: 00970595000466
Email: eenas13@yahoo.com
Nablus – Palestine
Career Objective
Through my experience in different business, I am looking for a challenging position to
continue my success and achievements through efficient use of cutting-edge methodologies
and practices. I am positive and committed to develop and manage strategic goals/roadmaps,
deal with changes, accept challenges and achieve targets while effectively utilizing my
management, business and managerial skills as part of a team.
Professional Background
March 2014 – Present HR Director – Palestine Monetary Authority –PMA- Palestine
Essence of Role/Key Accountabilities:
Guides and manages the overall provision of Human Resources services,
policies, and programs for the entire organization. The major areas directed are:
 Recruiting and staffing
 Performance management and improvement systems
 Organization development;
 Employment and compliance to regulatory concerns;
 Employee orientation, development, and training;
 Policy development and documentation;
 Employee relations;
 Compensation and benefits administration;
Sept. 2012 – Present HR & Training Department Manager – Bank of Jordan –
Palestine
Essence of Role/Key Accountabilities:
 Serve as a link between management and employees by handling
questions, interpreting and administering contracts and helping
resolve work-related problems.

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 Analyze and modify compensation and benefits policies to establish
competitive programs and ensure compliance with legal
requirements.
 Advise managers on organizational policy matters such as equal
employment opportunity and sexual harassment, and recommend
needed changes.
 Perform difficult staffing duties, including dealing with
understaffing, refereeing disputes, firing employees, and
administering disciplinary procedures.
 Plan and conduct new employee orientation to foster positive attitude
toward organtirational objectives
 Identify staff vacancies and recruit, interview and select applicants.
 Plan, direct, supervise, and coordinate work activities of subordinates
and staff relating to employment, compensation, labor relations, and
employee relations.
 Plan, organize, direct, control or coordinate the personnel, training, or
labor relations activities of an organization.
 Represent organization at personnel-related hearings and
investigations.
 Administer compensation, benefits and performance management
systems, and safety and recreation programs
.

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June.06 – Sept. 2012 Competency & HR Planning Team Leader – Jawwal-
Palestine
Essence of Role/Key Accountabilities:
 Identifying training and development needs through job analysis,
appraisal schemes and regular consultation with business managers and
human resources departments;
 Designing and developing training and development programs based on
both JAWWAL and the individual's needs;
 Considering the costs of planned programs and keeping within budgets as
assessing the return on investment of any training or development
program is becoming increasingly important;
 Working in a team to produce programs that are satisfactory to all
relevant parties in JAWWAL, such as line managers, accountants and
senior managers at board level;
 Developing effective induction programs;
 conducting appraisals;
 Devising individual learning plans;
 Managing the delivery of training and development programs and, in
a more senior role, devising a training strategy for JAWWAL;
 Monitoring and reviewing the progress of trainees through
questionnaires and discussions with managers;

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 Ensuring that training requirements are met;
 evaluating training and development programs;
 Amending and revising programs as necessary, in order to adapt to the
changes that occur in the work environment;
 Helping line managers and trainers solve specific training problems,
either on a one-to-one basis or in groups;
 Keeping up to date with developments in training by reading relevant
journals, going to meetings and attending relevant courses;
 Completes necessary performance assessments of subordinate staff.
 Supervises and participates in such activities as the classification of
positions, preparation of class specifications, job analyses, preparation of
examinations, evaluation of applicants, research, test validation,
compensation studies, labor relations, recruitment, and manpower
forecasting.
Feb.'02 – June.06 Quality Assurance Head of Unit, JAWWAL Ramallah, Palestine
Essence of Role/Key Accountabilities:
 Preparation of jawwal job descriptions for all the employees
 Participate on the preparation of jawwal organization structure
 Prepare jawwal work procedures
 Play a major role in the preparation of jawwal intranet page (e- HR)
 Preparation of the action plan and the monthly reports
Apr.’98 – Feb.’02 Consultant, (Projects Coordinator) Industrial Details (ID), Palestine
Essence of Role/Key Accountabilities:
 Performing the office works in regard to administrative and
financial management.
 Coordinate with clients and projects' teams of work.

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 Provision of administrative support for Project Manager and
teams of work whom are implementing the contracted projects.
 Preparation of progress reports for all contracted projects, which
include the accomplishments, findings, and recommendations for
correction of any deviation.
 Preparation of meetings agendas for ID periodic meetings.
 Participate in meetings with clients for proposals discussions.
 Preparation of the Financial reports for all activities, which
include income statement, cash flows, and flow up payments related to
contracted projects.
 Prepare the annual financial report and participate in preparation of
the business plans.
 Participate in performing the internal audits for the contracted
projects.
 Acting as Management Representative of Quality "MRQ" in the
company, which require preparation of check lists, programs, and
plans for implementing the auditing process.
Managed/participated of many successful projects, e.g.:
 Prepare all Jawwal Job descriptions according to Hay Group
Methodology.
 Participate effectively on Managing and Implementing Jawwal
performance management system. The major work responsibilities
focused on preparing the performance management system guide,
competency mapping, review directorates KPIS, Faciliting of the entire
process, ensuring adherence to timelines and objectivity, and ensure all
grievances are addressed appropriately and reach a conclusive end.
 Prepare Jawwal annual Training plan and Budget.
 Prepare HR Procedures.
 Manage and implement ISO 14001 Project
 Manage and implement JAWWAL job satisfaction study
 Develop JAWWAL intranet website –ehr
 Manage the implantation of JAWWAL EDMS Project

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 Participating in implementing two major projects at ID as part of the
DAI/MAP program, Project targeted 30 companies in various sectors in
West Bank and Gaza Strip. The major work responsibilities focused on
coordinating the project activities and providing administrative support
for Project Manager and Staff.
 Assumed a major role in developing information management
 systems at PALTEL’s information department.
 Assisted several numbers of companies to implement quality
management systems such as ISO 9000:1994 and ISO9000:2000
 Implementing human resources planning and development for various
organizations in both public and private sectors.
 Conducting feasibility studies and market overviews.
 Implementing several training programs such as, ISO 9000, Internal
Quality Auditing, MS project, etc.
Academic Background Master of Science ,Engineering Management (HR Emphasis),
An-Najah National University, Nablus, Palestine
BS, Civil Engineering (Project Management
Emphasis), An- Najah National University, Nablus,
Palestine, June 1997
Areas of Competence
 People management and leadership
 Added value result achievement
 Continuing learning
 Human resources development
 Job Analysis and Job Evaluation
 Communication, persuasion and interpersonal Skills
 Project Management and Logistical Support

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 Documentation and follow-up on systems in accordance with
ISO 9000 QMS and ISO 14001 EMS
 Project management
Training Courses
 Job Analysis and Job Evaluation training course –Hay Group
 Performance Management
 Competency Based Human Resource Management System
 Introduction to ISO
 Project Management using MSP Software
 Internal Quality Audit
 Introduction to Environmental Management System (ISO 14000)
 ISO 9000:2000
 Lead Assessor Training Course (ISO 9000:2000)
 Creativity Development Training Course
 Training of Trainer training course
 Job analysis and carrier path training course
 Effective communications skills