The document summarizes the key topics and lessons from a training on becoming a world-class assistant. It discusses strategies for strategic partnering, leveraging communication styles, developing a professional image, understanding strategic partnerships, emotional intelligence, decision making, engagement, optimization, ambassadorship, executive presence, and more. The overall message is that by attending this training, assistants can enhance their skills in communication, partnership, leadership, and performance.

1. Benefits of Attending World
Class Assistant Training
JANUARY 29, 2015

2. Strategic Partnering
• Getting Engaged in the Scope of my Business Partner’s Work
• Contributing to team objectives
• Aligning my professional goals with company and
departmental goals
• Becoming involved in decision-making processes

3. Leverage Communication for
Business Success
• I learned about the various communication styles and how
to most effectively communicate with each of them
– Red, Yellow, Green, Blue
• Bridging the age gap – I learned about the different
generational styles and how to best communicate with each
of them
• I learned how to tactfully voice my opinions

4. Developing My Own
Trademark and Image
I will refine my overall
professional image and how others
perceive me

5. The Anatomy of a Strategic
Partnership
Brain
• Communication
• Organizational skills
• Time and Project Management
• Self-Management
Heart
• You genuinely care about each other
• You are aware of others
• You celebrate others’ successes
Soul
• Using emotional intelligence (EI)

6. Emotional Intelligence
The Language of Emotion
• Inner source of energy, influence and information
• They are inherently neither good nor bad
• It is what we do with emotions that make the difference
The Four Dimensions
• Self-Awareness (I know me)
• Self-Management (I manage me)
• Social Awareness (I try to know you)
• Social Skill or Relationship Management (I attempt to facilitate situations for a
positive outcome)

7. Adminology:
Art + Science = SUCCESS
Definition: Adminology is about leveraging both
sides of the brain to be more effective, make better
decisions, adequately weigh the pros and cons
before taking action, and stretching our thinking to
incorporate a fuller range of our brain’s capabilities.
Art is about the flawless execution, precision, and
using a holistic approach (looking at the big picture)
Science is having all your processes in place

8. Optimization
Art and Science with a Dose of Optimization
I will take my career and productivity to an entirely new level if I can
combine art and science with a dash or two of optimization.
Art Side: I may not have all of the details now, but I can look at the big
picture, not worrying whether it is practical or realistic.
Science Side: I will map out a plan; identify the steps that will help me
to achieve my goal; forecast any barriers and list steps that will help me to
work around them; write a time line and assess progress.

9. Decision Making
• Hone My Investigative Skills
• Ask Questions
• Be Proactive
• Be Resourceful
• Use caution in relaying potent information

10. Success and Engagement
Almost without exception, highly successful Administrative Professionals
are “present” in a way many others are not. They choose to actively
participate in their lives, rather than sitting on the sidelines hoping that
someday, someway, they’ll stumble onto Success...
• Tackle Problems, Processes and Issues
• Become Fully Engaged
• What do I want to accomplish today?
• How committed am I?
• Who do I want to appreciate in some way?
• Who do I need to address about an issue that’s hampering my
effectiveness and, therefore, my success?

11. Becoming a World-Class
Ambassador
• The Genuine Host
• Bringing Peace to Every Situation
• Speaking Up
• Having Critical Conversations
• Disagree, Agreeably
• Shoring up Reputations
• Crisis 101 (managing conflicts and crises calmly)

12. Executive Presence
Exuding the “WOW” Factor
• Delivering information in a concise manner
• Communicating with passion and energy
• Speaking up by using strong and clear language
• Using a confident tone
• Engaging people in conversation
• Learning how to read your audience or the situation and
adapt as necessary