1. THINKING BEYOND THE OBVIOUS
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Executive Course for Corporate Secretaries
& Personal Assistants
Achieving next-level executive management excellence through professional expertise
In association with
This is one course your
PA should attend!
REGISTER TODAY!
22 - 24 January 2013
Global Prospectus Training Centre,
366 Pretoria Avenue, Randburg
SETA Accreditation No. 2502

2. MOTIVATION & OVERVIEW
A Corporate/Executive Secretary or Personal Assistant is no longer just a job function. It has become a most demanding career
and a tough profession. The role is now more diverse than ever and an Executive Secretary or PA finds that he/she is no longer just
working “for” the boss, but rather “with” them. He/she has to make top management decisions that not only affect the boss, but
the entire organisation as a whole. This positions the modern Executive Secretary or PA as a leader. To lead effectively, he/she must
understand the needs of the organisation and have an eye on the future. He/she must possess top management skills to learn
modern concepts and strategies in order to assume responsibilities of management with a high degree of professionalism. Above
all, he/she must device a strategic approach to getting things done quickly and efficiently and realise that the current position has
been redesigned to position he/she not only as Executive Secretary or PA, but also as a functional HR, Marketing, Accounts, and
even an Event Manager.
This course is the perfect opportunity for you, the Executive Secretary and PA to gather and perfect the skills you need to be an
asset to your organisation and take your career to the next level of executive management leadership and excellence.
BENEFITS & OUTCOME
This 3-day practical and challenging MBA Course focuses on particular areas and skills that are designed to enable you
achieve that next-level in executive management excellence through professional expertise. Our top flight Facilitators, both
international and local, will provide you with intriguing case studies and thrilling exercises that are geared to reveal expert
strategies for achieving top-flight management excellence and leadership positioning.
WHY YOU SHOULD ATTEND
Today’s Executive Secretaries and Pas are the face of the management through various media of communications. As the one
representing senior level executives, you are required to maintain utmost poise and confidence to create a professional image.
Networking is therefore a vital part of your role. This cross-industry event will bring together astute experts, administrative
professionals and executive assistants from both the private and public sectors, thus giving you an opportunity to network
with your peers and share progressive knowledge and ideas.
WHO SHOULD ATTEND
• Senior Executive Assistant
• Executive Assistants
• Executive Personal Assistants
• Senior Personal Secretaries
• Senior Administrators
• Personal Assistants
• Administrative Assistants
• Office Managers
• Protocol Officers
• Managerial Assistants
• Strategic Planning Assistants
GLOBAL PROSPECTUS TRAINING (PTY) LTD. Chief Executive O er - Dhevaraj Pillay
Johannesburg - Tel: +27 11 781 6222 Fax: +27 11 781 6044 Marketing - m2@globalprospectus.co.za Auditors - Russell Bedford SA (Jhb) Inc.
Pietermaritzburg - Tel: +27 33 391 4229 Fax: +27 33 391 5722 Design - www.designmaster.co.za (071 018 8355) Legal - DA Morris & Associates

3. EXPERT FACILITATORS
Meet your International Expert:
Marguerita King Bsc, DipPA
Managing Director - Personal-Assistant-Tips.com, UK
Marguerita is the Managing Director of Personal-Assistant-Tips.com, a resource website for PAs in London.
She currently writes and delivers training workshops for international Executive PAs. Marguerita is also an
APA (Association of Personal Assistants) recommended PA Consultant Mentor. As a former PA with over 25
years’ experience, Marguerita brings a wealth of experience to Executive PA training and the PA mentoring
relationship. Her mentoring provides encouragement, moral support, expertise and confidence in PAs and
empowers them with the capacity to handle multi-faceted corporate situations and assist in executive decision
making.
Her vast experience at providing information and resources for PAs has led her to write three PA training
courses: 1) “Executive PA Masterclass”; 2) “Strategies For Advancing Your Career As An EA”; and 3) “Event
Management Strategies For High-Achieving EAs”—courses which help to raise the profile of modern PAs and
position them as the managers they are.
Marguerita has also written a number of best practice and policy articles for the Association of Personal
Assistants (APA), as well as articles for Office’s newsletter & website (Office is London’s leading trade show for
PAs and office professionals). All of her articles and training have helped position PAs to acknowledge their
significance in the corporate world but more importantly they have helped provide the right tools for PAs to
break new ground in professional excellence.
And top-flight local Facilitators:
Priscilla Bouwer
Executive Personal Assistant to Marketing & Operations Lead - Microsoft South Africa (Pty) Ltd
WINNER OF THE OPSA/ REXEL SA NATIONAL OFFICE PROFESSIONAL OF THE YEAR AWARD 2011 / 2012
Since winning this award, Priscilla has done numerous presentations not only locally but abroad as well. In this
short space of time, it has given her opportunities that she never thought would come her way. She has met
so many wonderful women/speakers within the same line of work who share the same challenges and fears
as she. The greatest part now is that she networks with all these ladies via technology and otherwise and now
mentor and help each another.
Her vision and belief as an Office Professional over the years has included attributes such as self learning, skills
development, growth and sharing with others every day. Publishing and sharing of knowledgeable articles
pertaining to her work experience, management and mentoring of current EA’s, PA’s as well as upcoming
junior Secretaries is essential to ensuring that the role they play within an organisation is highly marketable
and recognised as valuable and a definite necessity.
Now working for Microsoft South Africa, Priscilla strongly believes that continuous development on ‘Your
People Skills’ is essential for your role to be successful. Listening too, sharing and learning from others within
your workplace broadens and enhances your skills. “When I live and experience the components of my vision
statement, I feel inner peace and joy that knows no boundaries.”
Membership and Associations:
• Member of OPSA – Office Professional Association of South Africa since 2007
• SANOPTY - SA National winner – Office Professional of the Year 2011 / 2012
• Member of the Academy of Excellence – is a faculty of The PA Forum of South Africa (PAFSA)
– The professional body for Office Professionals
• Member of IAAP – The Johannesburg Chapter
GLOBAL PROSPECTUS TRAINING (PTY) LTD. Chief Executive O er - Dhevaraj Pillay
Johannesburg - Tel: +27 11 781 6222 Fax: +27 11 781 6044 Marketing - m2@globalprospectus.co.za Auditors - Russell Bedford SA (Jhb) Inc.
Pietermaritzburg - Tel: +27 33 391 4229 Fax: +27 33 391 5722 Design - www.designmaster.co.za (071 018 8355) Legal - DA Morris & Associates

4. EXPERT FACILITATORS
Mike Lacey-Smith
Psychologist and Facilitator and licensed expert on LIFO®
(Life Orientation Strength Management System)
Associate of both Business Made Simple and the IziCwe Academy
Mike is a Psychologist and Facilitator, and has worked on many training programmes ranging from Personal
Effectiveness, Change Management, Stress Management, Time Management, dealing with Change as an
ongoing constant, personal attitude to work and life, and Specialised Team Building. Mike qualified as a
licensed LIFO® (Life Orientation Strength Management System) user in 1994 and has used the instrument in
over 1500 evaluations ranging from Team-Building, Time Management and Stress Management workshops to
executive development assessments and selection processes.
Mike has pioneered Dolphin Assisted Therapy in Mozambique. The focus of this work is using the experience
of snorkelling with wild dolphins in open water and powerful workshops to enhance and facilitate positive
ongoing change.
He is an associate of both Business Made Simple and the IziCwe Academy. Mike has worked in over 90 companies
in South Africa, Africa and Mauritius, and is an international Speaker and Facilitator and Motivational Speaker.
Liesl Gini
Liesl Gini is an international facilitator, executive coach, trainer and management consultant with more than 20
years’ experience in growth and development work. She draws on her rich and varied background of business
management, leadership development, the arts, counseling, meditation and transpersonal psychology to
develop individuals and teams in organisations. She has worked in 18 countries and is currently completing
her Ph.D with the University of Sedona.
Dr. Denise Björkman
Vice President - S.A. Council of Coaches and Mentors
Dr. Denise Björkman is an executive coach having brought coaching into the country in 1988 as a formalised
profession. She is Vice President of the S.A. Council of Coaches and Mentors, the official accrediting, registration
and professional standard regulating body for professional Coaches and Mentors in Sub Saharan Africa. This
body represents coaches and mentors at five membership levels throughout the country.
Dr. Morne Mostert
Director - Leadership Options Consulting
Dr. Morne Mostert is the founding Director of Leadership at Leadership Options, a specialist leadership,
psychometrics and HR consultancy with offices in Johannesburg and Cape Town. His work in Leadership
centers on the development of Relational and Cognitive competence.He is an internationally experienced
consultant and facilitator in Executive & team Coaching, Leadership & Management Development, Systems
Thinking & Design Thinking, Creative Thinking, EQ, Decision making, Problem solving, HR, Performance and
Change Management, with a specific bias for talent & customer engagement & service, as well as Organisational
Learning.
He has over 16 years of experience in this field. He is the South African Ambassador to the International World
Leadership Day. He is a guest Adjudicator for the Technology Top 100 Awards, the leading technology awards
programme in Africa and was previously the founding head of the School of Leadership at Discovery (a leading
multinational HMO), and Head of Management Development at IDCS. He is the founding Executive Head of
Development for BIPSA (Black Insurance Professionals of Southern Africa) and serves on the Academic Council
of the Da Vinci Institute,(a leading private university for leadership development).
His Ph.D. research developed an innovative approach to leadership development known as SLL Theory
(Systemic Leadership Learning), which has made him a respected thought-leader in his field. The book on his
thesis appeared in April 2012.. Among others, he is a winner of the Council Award for his research in the field
of leadership development and is a registered professional with S.A.C.E.He is a regular speaker at conferences
on Leadership and Systems Thinking.
GLOBAL PROSPECTUS TRAINING (PTY) LTD. Chief Executive O er - Dhevaraj Pillay
Johannesburg - Tel: +27 11 781 6222 Fax: +27 11 781 6044 Marketing - m2@globalprospectus.co.za Auditors - Russell Bedford SA (Jhb) Inc.
Pietermaritzburg - Tel: +27 33 391 4229 Fax: +27 33 391 5722 Design - www.designmaster.co.za (071 018 8355) Legal - DA Morris & Associates

5. AGENDA DAY 1 AGENDA DAY 2...
08:00 – 09:00 Registration and 12:00 – 13:00 Network Lunch
Early Morning Refreshments
13:00 – 13:45 Stress and Lifestyle Management
09:00 – 09:15 Chairman’s Opening Remarks This afternoon provides a practical Life Style management blueprint
for better management of emotions and situations that cause stress.
09:15 – 10:30 Perspectives on the Stress is an inescapable part of modern life. That’s the bad news.
Modern PA Role The good news is that stress isn’t altogether bad news. In metered
• Knowing your objectives as a PA doses, it can be helpful...it can even make you better at what you
• Creating added value in your role do, and help give you the competitive edge. It’s the major-league,
• Understanding your team non-stop, never-let-up stress you have to watch out for - because it
can harm you.
10:30 – 10:45 Morning Refreshments • The Reptile, Mammal And Human Brain
• Understanding Anger
10:45 – 12:00 Understanding your role within • Responding Rather Than Reacting
the Management Team • Ability According To Doctor David Malapo
• Working with your boss’s work style • Responding With Ability
• Fitting in with the management Team Culture • Understanding stress
• Dealing with multiple bosses • Eustress and Distress (Good and Bad?)
• Understanding the causes of stress?
12:00 – 13:00 Network Lunch • Recognising the Fight or Flight response cycle
(the 3 brain model)
13:00 – 13:45 Communicating Effectively to • The Neurology of stress
Influence Management • Recognising the symptoms of stress
• Being an assertive assistant - Emotional
• Presenting your ideas to management - Physical
• Effective techniques for influencing others - Cognitive
• Recognising personal triggers in terms of Stress
13:45 – 14:00 Afternoon Refreshments • Define personal stressors
• Understanding Thresholds
14:00 – 15:15 You and Your Personal Brand • A model for managing stress
• Identifying your personal brand • Neutralising or managing the effect of stressors
• Maximising your online presence • Maintaining good social relationships
• Writing your 1 year and 5 year personal development plan • Being realistic
Marguerita King Bsc, DipPA • Life Balance
Managing Director • Defining Yourself
Personal-Assistant-Tips.com, UK • Effective ways to deal with stress
• 25 Ways to reduce stress
15:15 – 16:15 Networking Session • Anger Toolkit
• Dealing with forgiveness of self and others
16:15 End of day one • Breathing Techniques as a way of dealing with stress
• Learning effective relaxation techniques
Mike Lacey-Smith
Psychologist and Facilitator and licensed expert on LIFO®
AGENDA DAY 2 (Life Orientation Strength Management System)
Associate of both Business Made Simple and the IziCwe Academy
08:00 – 09:00 Registration and 13:45 – 14:00 Afternoon Refreshments
Early Morning Refreshments
14:00 – 15:15 Effective business writing skills
09:00 – 09:15 Chairman’s Opening Remarks • The use of language
• Business terminology
09:15 – 10:10 Work and Life Balance • Formality
• Structure
10:10 – 11:05 Stress Management
Presentation skills
11:05 – 12:00 Business Etiquette • Deciding on your core message
Priscilla Bouwer • Designing the presentation
Executive Personal Assistant to Marketing & Operations Lead • Delivering the presentation
Microsoft South Africa (Pty) Ltd • Dealing with questions
Winner of the OPSA/ REXEL SA national office professional of • Getting the audience to take action
the year award 2011 / 2012
GLOBAL PROSPECTUS TRAINING (PTY) LTD. Chief Executive O er - Dhevaraj Pillay
Johannesburg - Tel: +27 11 781 6222 Fax: +27 11 781 6044 Marketing - m2@globalprospectus.co.za Auditors - Russell Bedford SA (Jhb) Inc.
Pietermaritzburg - Tel: +27 33 391 4229 Fax: +27 33 391 5722 Design - www.designmaster.co.za (071 018 8355) Legal - DA Morris & Associates

6. AGENDA DAY 2... AGENDA DAY 3...
Personal Mastery Project and event management
• Critical self-awareness • Project management pitfalls
• Understanding the impact my behaviour has on others • Managing events as projects
• If I were leading myself… • Managing the project team with confidence
• Articulating the impact I would like to have on others
• Empathy Exercise: Planning fool proof time-lines
• Humility
• Learning Liesl Gini
• Shaping the behaviour that will provide my desired impact
• Matching my behaviour to my expectations Business leader, Facilitator and Coach
Dr. Morne Mostert
Director 12:00 – 13:00 Network Lunch
Leadership Options Consulting
15:15 End of day two 13:00 – 13:45 Personal development
• Assessing your career path potential
• Mapping your talents and capabilities
• Designing a roadmap for your career goals
AGENDA DAY 3 • Aligning personal development to company vision
and strategy
08:00 – 09:00 Registration and Persuasive communication
• Building personal influence
Early Morning Refreshments • Selling good ideas: verbal and written approaches
• Getting people on your side
09:00 – 09:15 Chairman’s Opening Remarks • Applying the rules in report writing in 7steps
09:15 – 10:30 Time management 13:45 – 14:00 Afternoon Refreshments
and prioritisation
• Understanding urgency and Importance
• Beating the procrastination dragon 14:00 – 15:15 Work-life balance
• Use technology and tools to save time • Identifying stresses and role conflicts
• Reducing domestic and financial pressures
Exercise: measure your procrastination IQ • Building support groups
• Better time management
• Finding important resources
Emotional intelligence
• Managing diversity in organisations to enhance performance
• Personality types and styles Decision-making vs. problem solving
• Managing conflict with effective confrontation • Making effective decisions
• Assertiveness and being taken seriously • Using an easy framework for good decision making
• Separating decisions from problematic issues
• Using a problem solving model
Exercise: Assess and understand your social style • Distancing yourself from emotions
Dr. Denise Bjorkman
10:30 – 10:45 Morning Refreshments
Vice President
S.A. Council of Coaches and Mentors
10:45 – 12:00 Financial management skills for
executive secretaries 15:15 End of day three
• The 5 golden rules to business success
• The role of finance and accounting in the organization
• Further reading
• Working capital management
• The working capital flow cycle
• The cash conversion cycle
GLOBAL PROSPECTUS TRAINING (PTY) LTD. Chief Executive O er - Dhevaraj Pillay
Johannesburg - Tel: +27 11 781 6222 Fax: +27 11 781 6044 Marketing - m2@globalprospectus.co.za Auditors - Russell Bedford SA (Jhb) Inc.
Pietermaritzburg - Tel: +27 33 391 4229 Fax: +27 33 391 5722 Design - www.designmaster.co.za (071 018 8355) Legal - DA Morris & Associates

7. Executive Course for
Corporate Secretaries ONLY
& Personal Assistants R109
22 - 24 January 2013
Per D
eleg
90
Registration Form ex. VA ate,
Global Prospectus Training Centre, T.
GPW Marketing 366 Pretoria Avenue, Randburg
Fax Completed Registration Form To: +27 11 781 6044
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First National Bank: Randburg 3. Cheques - Made Payable to: Global Prospectus Training (PTY) Ltd.
Account Number: 62109 270372
Branch Code: 254005
TERMS & CONDITIONS
The following terms and conditions will apply: Substitutions
Payment is required in full 5 days from date of invoice Delegates must inform Global Prospectus Training (PTY) Ltd in writing
All payments to be made directly to Global Prospectus Training (PTY) Ltd. of any substitutions.
No seats will be reserved, unless Global Prospectus Training (PTY) Ltd. receives a signed registration form. There is no charge for substitutions.
Global Prospectus Training (PTY) Ltd. reserves the right, due to circumstances beyond our control, to change Global Prospectus Training (PTY) Ltd will not be held liable for incorrect
speakers, program content, date & venue. Delegate details on Certi s, etc. in the event of substitutions being
The signed registration form is a legally binding contract. made on the day of the conference. In the event of Global Prospectus
Training (PTY) Ltd having to cancel or postpone an event due to circum-
Cancellations stances beyond our control, delegates will be issued with a credit voucher,
All cancellations will be subject to approval by the management of Global Prospectus Training (PTY) Ltd.
- which may be used at another of our events.
All cancellations made 7 days prior to date of the above mentioned event will be subject to a 50% cancellation fee.
Cancellations made within 7 days of date of the above mentioned event, will be subject to a 100% cancellation fee.
- Global Prospectus Training (PTY) Ltd will not be held liable for travel and accommoda
-
The will be no refunds or credit vouchers. tion costs. The conference fee includes: conference material, lunches and refreshments, but
excludes travel & accommodation.
GLOBAL PROSPECTUS TRAINING (PTY) LTD. Chief Executive O er - Dhevaraj Pillay
Johannesburg - Tel: +27 11 781 6222 Fax: +27 11 781 6044 Marketing - m2@globalprospectus.co.za Auditors - Russell Bedford SA (Jhb) Inc.
Pietermaritzburg - Tel: +27 33 391 4229 Fax: +27 33 391 5722 Design - www.designmaster.co.za (071 018 8355) Legal - DA Morris & Associates