Personal-Assistant-Tips.com PA, EA, Administrator & Secretarial training courses and PA mentoring and development resources.

1. PERSONAL-
ASSISTANT-TIPS
EXECUTIVE
ASSISTANT, PA,
ADMINISTRATOR
& SECRETARIAL
TRAINING &
MENTORING
SERVICES
1Version 2 2015

2.  The Advanced Executive PA Masterclass
 PA Duties: Mastering the Essentials course
 PA Mentoring services
 Joining Personal-Assistant-Tips website
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CALL +44 (0)845 862 2687 or visit www.personal-assistant-tips.com

3. TESTIMONIALS
“For the PAs who think they know it all, think again! Would highly
recommend all Executive PAs attend this masterclass. You'll come away
with valuable tips and knowledge.“ Julie, EA, Alstom Renewable Power, Paris
“Anyone thinking of doing this course should definitely go ahead and
book! Marguerita is the fountain of knowledge and really knows how to get
the best out of you! Very useful course content that I will carry with me
throughout my career." Project Manager, Leeds, England
“I am really enthusiastic of the opportunity to have followed this course
which gave a lot of inspiration and good and very useful tips to help out in
my daily activities.“ Laura, EA, European Training Foundation – EU Agency, Italy
An insightful and challenging 2-day course that teaches PAs &
EAs how to approach their role from a managerial perspective.
This course uses case studies and practical exercises to show
PAs how to add significant value to their role, build their PA
professional brand and increase their boss’s productivity.
3VISIT: http://www.personal-assistant-tips.com/Executive_PA_Masterclass.html

4. Day 1- am
PROFILING THE CONTEMPORARY EXECUTIVE PA ROLE
• Understanding the objectives of the modern PA
• Taking your PA skills to the next level
• Discovering your boss’s daily priorities without being told
• Identifying the professional profile of a world-class PA
WORKING PRODUCTIVELY WITH YOUR BOSS
• Improving your working relationship with your boss
• Creating synergy with the executive team
• Managing multiple bosses
• Harmonising with your boss’s work style
4VISIT: http://www.personal-assistant-tips.com/Executive_PA_Masterclass.html

5. Day 1- pm
MANAGING YOUR TIME & YOUR TEAM
• Understanding your team
• Strategies for time managing & prioritising your workload
• Time-saving email management strategies
• Diary Management: creating time in the diary
• Tips for taking actions points at meetings
UNDERSTANDING PROJECT MANAGEMENT PROCESSES
• The project management process
• Using timelines in event management
• Effective event management & party planning tips
• Strategies for Influencing Management
5VISIT: http://www.personal-assistant-tips.com/Executive_PA_Masterclass.html

6. Day 2- am
COMMUNICATION SKILLS - GETTING WHAT YOU WANT
FROM OTHERS
• Communication skills and body language
• Verbally presenting your ideas to management
• Dealing assertively with managers
• Managing PA stress
WIN-WIN NEGOTIATION & PROBLEM SOLVING STRATEGIES
• The rules of negotiation
• Identifying what the other party needs from you
• Practicing win-win negotiation
• Practical problem solving techniques
6VISIT: http://www.personal-assistant-tips.com/Executive_PA_Masterclass.html

7. Day 2- pm
INCREASING YOUR MANAGERIAL POTENTIAL
• You and your personal brand
• Goal setting: writing a personal development plan
• How to identify tasks that add value to your role
• Strategies for maximising your performance appraisal
scores
• Creating a PA network in your organisation
EFFECTIVE STRATEGIES FOR CAREER PROGRESSION
• Maintaining your continuous professional development
• Exploring the Virtual Assistant role
• Understanding internet tools
• Using Linkedin to promote your personal brand
VISIT: http://www.personal-assistant-tips.com/Executive_PA_Masterclass.html 7

8. TESTIMONIALS
“I felt this course covered the objectives that were requested. The case
studies were a good way to make us think beyond what we would do as
standard and endeavour to go one step beyond. It also gave a good insight
into how the secretary should/could be utilised.”
Alison, Admin Manager, Moody’s Investors Service, London
"Very pleased with the course and new tips/thinking outside the box.“
Senior Administrator, London
"Very useful. interesting and educative course! Thank you very much!"
Elena, PA, Belgium
As a thorough and effective refresher course, the PA Duties:
Mastering the Essentials course is highly recommended by PAs.
It is an excellent course for those in the PA role who have not
had the benefit of formal PA training. This course allows PAs to
fill any gaps in their knowledge and go one step beyond the
obvious.
8VISIT: http://www.personal-assistant-tips.com/PA_Duties_Training_Course.html

9. AM
WORKING WITH MANAGEMENT
• Strategies for working with multiples bosses
• Managing and organising your boss
• Strategies for improving your relationship with your boss
EMAIL & DIARY MGMT & EFFECTIVE MEETING PLANNING
• Effective email management and etiquette
• Diary management techniques
• Planning effective meetings
• Taking minutes/action points at meetings
• Establishing the objectives of the modern PA
9VISIT: http://www.personal-assistant-tips.com/PA_Duties_Training_Course.html

10. Managing Time, Information Flow & Travel Planning
• Time management techniques
• Strategies for prioritising your tasks
• Improving information flow
• Going the extra mile when planning executive travel
Business Writing & Continuous Professional Development
• Business Writing: writing for your audience
• Strategies for improving your performance appraisal scores
• Staying on track in your professional development
• Using Linkedin as a PA development resource
PM
VISIT: http://www.personal-assistant-tips.com/PA_Duties_Training_Course.html
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11. TESTIMONIALS
"I am Business Intelligence - Assistant CEO, thriving reaching the position of
Executive Assistant CEO. Marguerita's skillful approach of the particular topics I
lack in administration and organization grew me overnight thus being able to face
my new challenge in the utmost professional manner.‘
Diana, Executive Assistant, Switzerland
"My coaching session with Marguerita has changed the way I approach my work. She
has given me some excellent tips on time management, managing working
relationships and making the most of my role. I came away from the session with
new-found enthusiasm and an eagerness to put into practice the advice she shared
with me.“
Anya, Senior Administrator,
11http://www.personal-assistant-tips.com/Personal-Assistant-Mentoring.html
PA mentoring provides an opportunity for one-to-one PA performance
advice and intervention. It is useful for EAs who are seeking new work-
smart strategies, especially PAs that are working with a new and difficult
boss. It is also useful for PAs who are new to the PA role or have
recently been promoted into the role.

12.  CV / Resume & Interview Advice
(via email)
 PA Strategy Telephone Mentoring
(two 45 min sessions)
 Intensive Face-to-Face PA Mentoring
(One 3-hour face-to-face mentoring session.)
 Intensive Telephone & Email Mentoring
(Two 45-minute telephone calls (we call you), plus
one email per week for 4 weeks.)
 Bespoke Corporate PA Mentoring
12http://www.personal-assistant-tips.com/Personal-Assistant-Mentoring.html

13.  Over 150 articles
 Downloadable planning checklists
 Useful links
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ACCESS TO PA WEBSITE RESOURCES, INCLUDING:
 Monthly newsletter
CLICK ON LINK BELOW TO JOIN
http://www.personal-assistant-tips.com/List_of_Articles.html

14. ABOUT US
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ABOUT MARGUERITA KING
Marguerita King is the founder and Managing
Director of Personal-Assistant-Tips. She is a
former Personal Assistant with a passion for
improving PA know-how.
ABOUT PERSONAL-
ASSISTANT-TIPS
Personal-Assistant-Tips was founded in
2009 by Marguerita King, its Managing
Director. It was born out of the popular
PA resource website www.personal-
assistant-tips.com, which was created by
Marguerita in 2009. Personal-Assistant-
Tips’s mission is to increase PA know-
how and to help PAs, EAs,
Administrators and secretaries propel
their career by optimizing their skills-set
and developing their personal brand.
With this in mind a suite of services was
devised to cater to the continuous
professional development needs of PA
professionals. Personal-Assistant-Tips
aims to provide the best practical
knowledge in the industry through our PA
website resource, our international PA
training and our PA mentoring
programmes.
Marguerita has over 25 years PA experience and
has worked in a number of industries within the
public and private sectors. Marguerita is an
expert international trainer, a speaker and a
Consultant PA Mentor. She has written hundreds
of articles on PA issues for publications,
newsletters and for the Personal-Assistant-Tips
website. Marguerita has written and taught
intermediate and advanced-level Executive
Assistant and secretarial courses around the
world. Her courses and expertise are highly
recommended by PAs.

15. CONTACT US
Personal-Assistant-Tips
20-22 Wenlock Road
London, N1 7GU
England
Tel: +44 (0)845 862 2687
Fax: +44 (0)207 183 9899
Mobile: +44 (0)7771 648521
Email: mking@personal-assistant-tips.com
Website: www.personal-assistant-tips.com
Twitter: @Exec_PA_Tips
Marguerita King BSc DipPA
Managing Director
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