"Benefits management: a core theme in management research and education?" conference, Ben Pinches, 14 June 2016, Sheffield
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Benefits from whom? Presented by Ben Pinches APM Benefits Management SIG 14 June 2016 Hosted by Sheffield Hallam University
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"Benefits management: a core theme in management research and education?" conference, Ben Pinches, 14 June 2016, Sheffield
- 1. Oxford Major Programmes Ltd. “Benefits for Whom?” 14/06/16 Benedict Pinches
- 2. ‘Benefits’ Definition from the Office of Government Commerce: The measurement of an outcome, or part of an outcome An end benefit is a direct contribution to a strategic objective Describes an advantage accruing from the outcome Answers the question of what a project delivers: why is this required? outcome output output output outcome output Benefit Axelos, Managing Successful Programmes
- 3. Hard and Soft Quantitative Qualitative Financial Non-Financial Cash flow User fees Customer Satisfaction Safety Dignity Well-being Tax revenue Competitiveness Sellable data Brand equity Pride Legacy Direct Indirect P Chapman et al, Authoritative Literature Review into the Benefits of Health ICT Investments
- 4. What Do We Measure? Benefit Categories economic social environmental learning
- 5. How Can We Measure? Evaluation Method Description Use Transaction costs Uses segmentation methods to calculate use and benefits to different user groups Quick and easy way to estimate potential cost savings from the introduction of eGovernment Net present value A straightforward method that examines monetary values and measures tangible benefits Relatively straightforward; use when cash flows are private and benefits tangible Cost benefit analysis A flexible method that measures tangible and intangible benefits and assesses these against net total cost Good consideration of all benefits, but can be expensive and time consuming Cost effectiveness analysis Focuses on achieving specific goals in relation to marginal costs Good for considering incremental benefits against specific goals Portfolio analysis A complex method that quantifies aggregate risks relative to expected returns for a portfolio of initiatives Good for consideration of risk, just use a consistent approach across a portfolio Value assessment A complex method that captures and measures benefits unaccounted for in traditional ‘Return on Investment’ (RoI) calculations Used by several governments to consider performance against all policy goals P Foley & X Alfonso, eGovernment and the Transformation Agenda
- 6. ‘Literature Review into the Benefits of Health ICT Investments’ (DoH) 1,242 articles for Health ICT 1,810 articles for Government ICT investments 5,576 articles for Major Programmes 196 articles for Health ICT 167 articles for Government ICT investments 1,064 articles for Major Programmes 128 articles for Health ICT 126 articles for Government ICT investments 147 articles for Major Programmes 82 articles for Health ICT 57 articles for Government ICT investments 65 articles for Major Programmes P Chapman et al, Authoritative Literature Review into the Benefits of Health ICT Investments
- 7. Academic Findings Lack of construct clarity Insufficient empirical depth Normative models Case studies Lower rated journals No reference class P Chapman et al, Authoritative Literature Review into the Benefits of Health ICT Investments
- 8. Future Trends fault line P Chapman et al, Authoritative Literature Review into the Benefits of Health ICT Investments
- 9. Robert McNamara: “McNamara Fallacy” “The first step is to measure whatever can be easily measured. This is OK as far as it goes. The second step is to disregard that which can't be easily measured or to give it an arbitrary quantitative value. This is artificial and misleading. The third step is to presume that what can't be measured easily really isn't important. This is blindness. The fourth step is to say that what can't be easily measured really doesn't exist. This is suicide.” D Yankelovich, Corporate Priorities: A continuing study of the new demands on business
- 10. Classic Benefits Process? Benefits Management: How to increase the business value of your IT project, by John Ward
- 11. Stakeholder issues A Stakeholder is any group or individual who can affect, or is affected by, the achievement of a project’s purpose
- 12. Stakeholder practice Accuracy of stakeholder analysis Time Usual approach (At best) Monthly reviews Accuracy of stakeholder analysis Time Preferred approach
- 13. Why ‘Revolution’? Dilbert on Project Failure, by Scott Adams
- 14. The Importance of Vision “Leaders are Dealers in Hope”
- 15. Benedict Pinches Founder and Director Oxford Major Programmes Phone: +44 (0) 7956 677 483 Email: ben.pinches@oxmp.co Twitter: @oxmp Web: www.oxmp.co Facebook: http://on.fb.me/PzavIu
- 16. This presentation was delivered at an APM event To find out more about upcoming events please visit our website www.apm.org.uk/events