Roadmap Services Intro...

1. RTE “Roadmap To Excellence”Making Progress Towards Excellence: Donald W Hoffert Introduction to RTE dhoffert@RoadmapToExcellence.com www.RoadmapToExcellence.com 612-298-7858

2. 12/15/2009 2 What does Organizational Excellence Look like? World Class Org Levels Award Winners have 40-50% higher profit and growth rates than average S&P 500 companies World Class Performers RTE LLC

3. Selected Clients 3

4. Roadmap to Excellence" A 4 step accelerated approach: Align your team, Assess current vs. best practices, establish an ROI based Roadmap and build Capability to deliverresults. Build Capability to Deliver ROI based Roadmap for Change Strategic Alignment Assess Current vs. Best Practices External Environment Internal Environment Do the right Stuff- 1st Internal Learning Culture-External targeted assist Good to Great bestselling author Jim Collins on "Why Some Companies Make the Leap and Others Don’t" ...“I see the Organizational Excellence process as a powerful set of mechanisms for disciplined people engaged in disciplined thought and taking disciplined action to create great organizations that produce exceptional results.”

5. Organizational Alignment = Results 12/15/2009 RTE LLC 5

8. Strategy Planning & Deployment Employee Performance Strategy planning & deployment processes utilize linkages between KPIs, Metrics, TTIs (targets to improve) 2. Which key processes need improvement to impact KPI? 1. Which KPI(s) need improvement? 3. What projects & TTIs will deliver needed process improvement? 8 8

9. Roadmap to Excellence" A 4 step accelerated approach: Align your team, Assess current vs. best practices, establish an ROI based Roadmap and build Capability to deliverresults. Build Capability to Deliver ROI based Roadmap for Change Strategic Alignment Assess Current vs. Best Practices External Environment Internal Environment Do the right Stuff- 1st Internal Learning Culture-External targeted assist Good to Great bestselling author Jim Collins on "Why Some Companies Make the Leap and Others Don’t" ...“I see the Organizational Excellence process as a powerful set of mechanisms for disciplined people engaged in disciplined thought and taking disciplined action to create great organizations that produce exceptional results.”

10. The Assessment is Based on “Validated” Framework For Excellence Drivers Core Work Results Workforce Focus Strategic Planning Results Leadership Operations Focus Customer & Market Focus Measurement, Analysis, and Knowledge Management

11. 12/15/2009 11 Assessment is an “online tool” to highlight key focus areas to drive toward best practices. World Class Org Levels Award Winners have 40-50% higher profit and growth rates than average S&P 500 companies World Class Performers RTE LLC

12. Roadmap to Excellence" A 4 step accelerated approach: Align your team, Assess current vs. best practices, establish an ROI based Roadmap and build Capability to deliverresults. Build Capability to Deliver ROI based Roadmap for Change Strategic Alignment Assess Current vs. Best Practices External Environment Internal Environment Do the right Stuff- 1st Internal Learning Culture-External targeted assist Good to Great bestselling author Jim Collins on "Why Some Companies Make the Leap and Others Don’t" ...“I see the Organizational Excellence process as a powerful set of mechanisms for disciplined people engaged in disciplined thought and taking disciplined action to create great organizations that produce exceptional results.”

13. Road Map – ROI based Project Selection Matrix High Medium Lower Quick Hit Note: Bubble diameters reflect relative sizes of Benefit-to-Effort Ratios

14. The Change Journey 14 TOOLS & TACTICS The Compelling Case For Change OCM Leadership Training Localized Plans & Communication Metrics & Measures 14

15. Roadmap to Excellence" A 4 step accelerated approach: Align your team, Assess current vs. best practices, establish an ROI based Roadmap and build Capability to deliverresults. Build Capability to Deliver ROI based Roadmap for Change Strategic Alignment Assess Current vs. Best Practices External Environment Internal Environment Do the right Stuff- 1st Internal Learning Culture-External targeted assist Good to Great bestselling author Jim Collins on "Why Some Companies Make the Leap and Others Don’t" ...“I see the Organizational Excellence process as a powerful set of mechanisms for disciplined people engaged in disciplined thought and taking disciplined action to create great organizations that produce exceptional results.”

18. Identify potential projects from strategy, financial, customer and process levers

19. Initial screen based on predetermined criteria

20. Enter project definition into eTrackerTM

21. Prioritize divisional projects

23. Champion & Blackbelt update eTracker

24. Monitor project results

25. Celebrate wins / Share lessons learned

27. Build Six Sigma process knowledge

29. Enter project Management information into eTrackerTM

30. Lead Team Launch & Gate review meetings

31. Train team members on Six Sigma methodology

32. Issue resolution

33. Celebrate quick-hit wins

34. Track project results

35. Report results

37. Identify Champion

38. Identify Black Belts to lead projects

39. Re-prioritize periodically and gate Black Belt project startsOne page slide overview

40. 18 … Project-stage gate mgmt and right tools at the right time…Lean tools in bold …. An integrated Lean - Six Sigma training course for Black Belts typically covers all the tools listed here (Lean tools in bold). A $250-$500,000 project completion demonstrates learning.

41. For more info…. Donald W Hoffert President, Roadmap To Excellence Certified Business Excellence Examiner Certified Project Management Professional Certified Supply Chain Lean Sigma Black Belt Certified Leadership Coach 11170 Meg Grace Lane Suite 201 Eden Prairie , Mn 55344 Cell 612-298-7858 dhoffert@RoadmapToExcellence.com www.RoadmapToExcellence.com