IBM hat mit IBM Watson Workspace eine Cloud-basierte Kommunikationsplattform am Start, welche sich vor allem dank der Integration von KI von anderen Lösungen abhebt.

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Watson Workspace Overview
Sandra Bühler

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What is IBM
Watson Workspace?
IBM Watson Workspace & Work Services / September 2017 / © 2017 IBM Corporation

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Understand Business
Conversations
Take Action
App APIs
IBM Watson Work Services Platform
Conversation Discovery
Compare
+ Comply
Knowledge
Query
Tone Analysis
Personality
Insights
Visual
Recognition
Speech
Document
Conversion
Nat. Language
Understanding
Nat. Language
Classifier
+ more...
IBM Watson
Template APIs
IBM Watson Workspace
Intelligent Workstream
Collaboration
Structured solutions
Watson Workspace Platform
Industries
Applications
CRM, Sales, Talent, Marketing,
Service MGMT, IOT, Supply chain…
Cognitive APIs

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IBM Watson Workspace
Workstream collaboration with the built-in AI power of Watson
• Persistent, group and direct
messaging
• File sharing and storage
• Searchable history
• Notifications + See who’s
available
• Native apps for all your
devices
• Apps & custom integrations
• Open API’s for developers
• Enterprise grade single sign-
on
• Built-in Watson AI technology
enables users to focus on
what’s important.
16IBM Watson Workspace & Work Services / March 2018 / © 2018 IBM Corporation

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IBM Watson Workspace:
Intelligent Collaborative Spaces
IBM Watson Workspace
Conversations
Collaboration Spaces
Understand Business
Conversations
Take Actions
Trainable Extensible
Business Solution Templates
IBM Watson Workspace & Work Services / March 2018 / © 2018 IBM Corporation

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Watson highlights what’s important with Moments
Pivot from a lengthy conversation
To a smart summary with ‘Moments’
Moments automatically summarize team
conversations, and highlight key action
items.
Actions, decisions and
questions are identified
and highlighted
Conversations are
summarized

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Watson identifes actionable language : Action fulfillment
To a smart summary with ‘Moments’
Watson automatically recognizes key insights and actionable language in the conversation and recommends
next steps (in a private dialog) users can take in context, saving time and maintaining focus. Users decide what
to share back with the space.

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IBM Watson Workspace Templates*
Meet the repeatable patterns of different teams
• Easy to create and customize
• Low code, open APIs and tools
• Leverage standalone, or part of an existing solution
• Extensible by clients, ISVs, SIs
• e.g. IBM Supply Chain Insights with Resolution Rooms
• Focus for increasing speed of resolution
• Bringing specialized team together for specific business problems
• AI to improve business processes
• Learn from the collaboration to add to recommend content & add to existing content to
improve for future cases.
IBM Watson Workspace & Work Services
© 2018 IBM Corporation
*Coming Soon

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Business Solution Template Objectives
Less mail, fewer phone calls, and faster response
Engage the right people, reduce process escapes
Engagement
Participants are
recommended according to
prior experience, and
invitees receive targeted,
summarized notifications to
keep up with their rooms
Collaboration
Synchronous group chat
supersedes scattered
emails and instant
messaging as the preferred
way of working together to
solve problems
Summary
No more hunting for
problem summaries or
status, asking for
updates, or wondering
what is going on
History
Similar and related rooms
will be shown to the users
– learn from the past, and
help bring new employees
up to speed
Playbooks
Analytics will learn how
problems are resolved by
business area, and make
suggestions about how to
handle similar problems
in the future
IBM Confidential
Cognitive
Ubiquitous Watson
cognitive services and
domain-specific apps/bots
add domain-aware virtual
agents and intelligence

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A Preview – Work in Progress – Watson Workspace Templates*
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A Preview – Work in Progress – Watson Workspace Templates*
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A Preview – Work in Progress – Watson Workspace Templates*
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A Preview – Work in Progress – Watson Workspace Templates*
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A Preview – Work in Progress – Watson Workspace Templates*
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A Preview – Work in Progress – Watson Workspace Templates*
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A Preview – Work in Progress – Watson Workspace Templates*
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A Preview – Work in Progress – Watson Workspace Templates*
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External collaboration architected into Workspace from start
Enterprise management for IT to control guests in spaces
License flexibility – unlimited free guest access
Watson Workspace managed guest access for cross-organization teams

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