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#engageug
How adding a further tool
can be a good thing
Andreas Ponte
Sandra Bühler
1
#engageug
What we will talk about
• Introduction
• Some background information
• What users/companies complain about the O365 offering
• Our newest customer use cases
2
#engageug
Sandra Bühler
Co-founder and member of the management of Belsoft AG
and Belsoft Collaboration AG.
Specialist in sales, successful project manager and consultant for the
adoption of IBM Connections in companies.

2014 - 2019

Regularly speaking at own events and various user groups
Initiator of Icon Switzerland - a customer forum/user group about
IBM Collaboration solutions
about me
3
#engageug
Andreas Ponte
Combining reporting, audit and compliance experience from the
reinsurance industry with about 25 years of technical IT know-how
to enable security and collaboration adoption.
Joined Belsoft AG in 2007
Since 2014 CEO of Belsoft Collaboration AG
2015 - 2019

Regularly speaking at own events and various user groups
Initiator of Icon Switzerland - a customer forum/user group about
IBM Collaboration solutions
about me
4
#engageug
How adding a further tool
can be a good thing
5
#engageug
• We are working in the so called “competitive
market” and often hear complains about the “tools”
in place
• For many the mantra seems to be 

“this is what we got, now let’s use it”
• For us, it’s not about competing, it’s about
integration and enabling the companies and
people to use the right tools for their work
6
#engageug 7
?
#engageug
a few months back
8
#engageug
the current offering
9
#engageug 10«When To Use What In Office 365» by Richard Harbridge, Kanwal Khipple & Haniel Croitoru, 2toLead
#engageug 11Infographic by OnPoint Solutions
#engageug
it’s all about the loops
12
#engageug
it’s all about the loops
13«Microsoft 365 Teamwork infographic» from metalogix.com / «Where to start the conversation for teamwork» infographic from 365forall.com
#engageug
Experience and feedback from customers
• Not happy with
• Performance
• Reliability
• Complexity
• Background changes breaking custom code
• «Continuous Implementation..»
15
#engageug
No outages in the cloud (aka not my problem)
• 99% uptime means 1%
downtime.
• Over the course of 365
days, that’s 3.65 days 

the service can be down
• That’s equal to 87.6 hours
16panagenda | How to minimize the impact of cloud outages on your business with real-time monitoring / https://istheservicedown.com
#engageug
No outages in the cloud (aka not my problem)
• 99% uptime means 1%
downtime.
• Over the course of 365
days, that’s 3.65 days 

the service can be down
• That’s equal to 87.6 hours
17panagenda | How to minimize the impact of cloud outages on your business with real-time monitoring / https://istheservicedown.com
#engageug 18Stickers by Luise Freese, MVP
#engageug
How adding a further tool
can be a good thing
20
#engageug
IBM Connections – flexible and modular for users and IT
21
#engageug
Swiss Red Cross / State of Zurich
22
#engageug
Customer Story - Background information
• Sharepoint in use, internal developer is building a solution to
use internally but also with external volunteers.
• Project work over a year, customer not happy with solution and
features offered. 

Access from outside the company lacking, mobile support
missing/not good enough -> pain point, since volunteers do not
have an internal account.
• We were working with them on other projects and shared our
information with them through an external Connections
community (forums, files).
• They asked us about our collaboration tool and if we 

could do a demo for them.
23
#engageug
Customer Story
• Question after the demo: 

“How long will it take to develop such a site for us?”



-> no development time, “only” set up of servers and
integration with AD, you pick and choose the modules you
want to offer your users.

• OK, a little development time, as we integrated XPages
applications to handle the change and reset of passwords for
the volunteers/external accounts. 



Internal users are authenticated via LDAP/AD.
24
#engageug
Where to start? Start with the Core
"Business" - The Volunteers!
25
#engageug 26
#engageug 27
#engageug 28
#engageug 29
#engageug 30
#engageug 31
#engageug 32
Feedback of 1st Volunteer Group (POC users)
#engageug
Feedback of 1st Volunteer Group (POC users)
33
#engageug 34
Feedback of 1st Volunteer Group (POC users)
#engageug 35
Feedback of 1st Volunteer Group (POC users)
#engageug
Customer Story Feedback
Reasons which convinced them to choose IBM Connections
• You can start “out of the box” with a full set of tools, 

all within one app/tool
• Community Owners can be enabled to set up their Community on
their own. No IT or developer needed.
• Easy yet central file sharing 

(one file, offered to different modules)
• Mobile access, choice of App or Browser
• No development needed
• Most users are external (=no licensing costs)
• IBM Docs: versioning and information about the file solved in a
better way 
 36
#engageug
another customer example
Zoo Zurich
• Replace Intranet
• Include and facilitate work for animal keepers
• Replace Sharepoint Online
• Reports of animal keepers
• File cemetery
• Enhance small projects
• Kudos Boards
• Include volunteers (external users)
37
#engageug 38
#engageug
want to know more? get in touch with us
39
Belsoft Collaboration AG

collaboration@belsoft.ch
https://belsoft-collaboration.ch
@belsoft
Tel: +41 44 388 13 41


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How adding a further tool can be a good thing

  • 1. #engageug How adding a further tool can be a good thing Andreas Ponte Sandra Bühler 1
  • 2. #engageug What we will talk about • Introduction • Some background information • What users/companies complain about the O365 offering • Our newest customer use cases 2
  • 3. #engageug Sandra Bühler Co-founder and member of the management of Belsoft AG and Belsoft Collaboration AG. Specialist in sales, successful project manager and consultant for the adoption of IBM Connections in companies.
 2014 - 2019
 Regularly speaking at own events and various user groups Initiator of Icon Switzerland - a customer forum/user group about IBM Collaboration solutions about me 3
  • 4. #engageug Andreas Ponte Combining reporting, audit and compliance experience from the reinsurance industry with about 25 years of technical IT know-how to enable security and collaboration adoption. Joined Belsoft AG in 2007 Since 2014 CEO of Belsoft Collaboration AG 2015 - 2019
 Regularly speaking at own events and various user groups Initiator of Icon Switzerland - a customer forum/user group about IBM Collaboration solutions about me 4
  • 5. #engageug How adding a further tool can be a good thing 5
  • 6. #engageug • We are working in the so called “competitive market” and often hear complains about the “tools” in place • For many the mantra seems to be 
 “this is what we got, now let’s use it” • For us, it’s not about competing, it’s about integration and enabling the companies and people to use the right tools for their work 6
  • 10. #engageug 10«When To Use What In Office 365» by Richard Harbridge, Kanwal Khipple & Haniel Croitoru, 2toLead
  • 11. #engageug 11Infographic by OnPoint Solutions
  • 13. #engageug it’s all about the loops 13«Microsoft 365 Teamwork infographic» from metalogix.com / «Where to start the conversation for teamwork» infographic from 365forall.com
  • 14. #engageug Experience and feedback from customers • Not happy with • Performance • Reliability • Complexity • Background changes breaking custom code • «Continuous Implementation..» 15
  • 15. #engageug No outages in the cloud (aka not my problem) • 99% uptime means 1% downtime. • Over the course of 365 days, that’s 3.65 days 
 the service can be down • That’s equal to 87.6 hours 16panagenda | How to minimize the impact of cloud outages on your business with real-time monitoring / https://istheservicedown.com
  • 16. #engageug No outages in the cloud (aka not my problem) • 99% uptime means 1% downtime. • Over the course of 365 days, that’s 3.65 days 
 the service can be down • That’s equal to 87.6 hours 17panagenda | How to minimize the impact of cloud outages on your business with real-time monitoring / https://istheservicedown.com
  • 17. #engageug 18Stickers by Luise Freese, MVP
  • 18. #engageug How adding a further tool can be a good thing 20
  • 19. #engageug IBM Connections – flexible and modular for users and IT 21
  • 20. #engageug Swiss Red Cross / State of Zurich 22
  • 21. #engageug Customer Story - Background information • Sharepoint in use, internal developer is building a solution to use internally but also with external volunteers. • Project work over a year, customer not happy with solution and features offered. 
 Access from outside the company lacking, mobile support missing/not good enough -> pain point, since volunteers do not have an internal account. • We were working with them on other projects and shared our information with them through an external Connections community (forums, files). • They asked us about our collaboration tool and if we 
 could do a demo for them. 23
  • 22. #engageug Customer Story • Question after the demo: 
 “How long will it take to develop such a site for us?”
 
 -> no development time, “only” set up of servers and integration with AD, you pick and choose the modules you want to offer your users.
 • OK, a little development time, as we integrated XPages applications to handle the change and reset of passwords for the volunteers/external accounts. 
 
 Internal users are authenticated via LDAP/AD. 24
  • 23. #engageug Where to start? Start with the Core "Business" - The Volunteers! 25
  • 30. #engageug 32 Feedback of 1st Volunteer Group (POC users)
  • 31. #engageug Feedback of 1st Volunteer Group (POC users) 33
  • 32. #engageug 34 Feedback of 1st Volunteer Group (POC users)
  • 33. #engageug 35 Feedback of 1st Volunteer Group (POC users)
  • 34. #engageug Customer Story Feedback Reasons which convinced them to choose IBM Connections • You can start “out of the box” with a full set of tools, 
 all within one app/tool • Community Owners can be enabled to set up their Community on their own. No IT or developer needed. • Easy yet central file sharing 
 (one file, offered to different modules) • Mobile access, choice of App or Browser • No development needed • Most users are external (=no licensing costs) • IBM Docs: versioning and information about the file solved in a better way 
 36
  • 35. #engageug another customer example Zoo Zurich • Replace Intranet • Include and facilitate work for animal keepers • Replace Sharepoint Online • Reports of animal keepers • File cemetery • Enhance small projects • Kudos Boards • Include volunteers (external users) 37
  • 37. #engageug want to know more? get in touch with us 39 Belsoft Collaboration AG
 collaboration@belsoft.ch https://belsoft-collaboration.ch @belsoft Tel: +41 44 388 13 41