It might sound strange, but adding a further tool to a maybe already overwhelming set of collaboration tools can really be what you need, to work more efficiently. These are the slides from our engage.ug presentation. Note: if you look at the presentation online, some of the graphics do not render well. Please download for good quality viewing.

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How adding a further tool
can be a good thing
Andreas Ponte
Sandra Bühler
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What we will talk about
• Introduction
• Some background information
• What users/companies complain about the O365 offering
• Our newest customer use cases
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Sandra Bühler
Co-founder and member of the management of Belsoft AG
and Belsoft Collaboration AG.
Specialist in sales, successful project manager and consultant for the
adoption of IBM Connections in companies.
2014 - 2019
Regularly speaking at own events and various user groups
Initiator of Icon Switzerland - a customer forum/user group about
IBM Collaboration solutions
about me
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Andreas Ponte
Combining reporting, audit and compliance experience from the
reinsurance industry with about 25 years of technical IT know-how
to enable security and collaboration adoption.
Joined Belsoft AG in 2007
Since 2014 CEO of Belsoft Collaboration AG
2015 - 2019
Regularly speaking at own events and various user groups
Initiator of Icon Switzerland - a customer forum/user group about
IBM Collaboration solutions
about me
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How adding a further tool
can be a good thing
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• We are working in the so called “competitive
market” and often hear complains about the “tools”
in place
• For many the mantra seems to be
“this is what we got, now let’s use it”
• For us, it’s not about competing, it’s about
integration and enabling the companies and
people to use the right tools for their work
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a few months back
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the current offering
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10. #engageug 10«When To Use What In Office 365» by Richard Harbridge, Kanwal Khipple & Haniel Croitoru, 2toLead

11. #engageug 11Infographic by OnPoint Solutions

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it’s all about the loops
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it’s all about the loops
13«Microsoft 365 Teamwork infographic» from metalogix.com / «Where to start the conversation for teamwork» infographic from 365forall.com

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Experience and feedback from customers
• Not happy with
• Performance
• Reliability
• Complexity
• Background changes breaking custom code
• «Continuous Implementation..»
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No outages in the cloud (aka not my problem)
• 99% uptime means 1%
downtime.
• Over the course of 365
days, that’s 3.65 days
the service can be down
• That’s equal to 87.6 hours
16panagenda | How to minimize the impact of cloud outages on your business with real-time monitoring / https://istheservicedown.com

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No outages in the cloud (aka not my problem)
• 99% uptime means 1%
downtime.
• Over the course of 365
days, that’s 3.65 days
the service can be down
• That’s equal to 87.6 hours
17panagenda | How to minimize the impact of cloud outages on your business with real-time monitoring / https://istheservicedown.com

17. #engageug 18Stickers by Luise Freese, MVP

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How adding a further tool
can be a good thing
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IBM Connections – flexible and modular for users and IT
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Swiss Red Cross / State of Zurich
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Customer Story - Background information
• Sharepoint in use, internal developer is building a solution to
use internally but also with external volunteers.
• Project work over a year, customer not happy with solution and
features offered.
Access from outside the company lacking, mobile support
missing/not good enough -> pain point, since volunteers do not
have an internal account.
• We were working with them on other projects and shared our
information with them through an external Connections
community (forums, files).
• They asked us about our collaboration tool and if we
could do a demo for them.
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Customer Story
• Question after the demo:
“How long will it take to develop such a site for us?”
-> no development time, “only” set up of servers and
integration with AD, you pick and choose the modules you
want to offer your users.
• OK, a little development time, as we integrated XPages
applications to handle the change and reset of passwords for
the volunteers/external accounts.
Internal users are authenticated via LDAP/AD.
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Where to start? Start with the Core
"Business" - The Volunteers!
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Feedback of 1st Volunteer Group (POC users)

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Feedback of 1st Volunteer Group (POC users)
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Feedback of 1st Volunteer Group (POC users)

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Feedback of 1st Volunteer Group (POC users)

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Customer Story Feedback
Reasons which convinced them to choose IBM Connections
• You can start “out of the box” with a full set of tools,
all within one app/tool
• Community Owners can be enabled to set up their Community on
their own. No IT or developer needed.
• Easy yet central file sharing
(one file, offered to different modules)
• Mobile access, choice of App or Browser
• No development needed
• Most users are external (=no licensing costs)
• IBM Docs: versioning and information about the file solved in a
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another customer example
Zoo Zurich
• Replace Intranet
• Include and facilitate work for animal keepers
• Replace Sharepoint Online
• Reports of animal keepers
• File cemetery
• Enhance small projects
• Kudos Boards
• Include volunteers (external users)
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want to know more? get in touch with us
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Belsoft Collaboration AG
collaboration@belsoft.ch
https://belsoft-collaboration.ch
@belsoft
Tel: +41 44 388 13 41