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It’s all about the user experience!
How we decreased from over 100 clicks to 15?
Álvarez de la Campa Marta, Eurapco
Bühler Sandra, Belsoft Collaboration AG
Social Connections 15 Munich, September 16-18 2019
Social Connections 15 Munich, September 16-18 2019
Content
• About us
• Background
• What we did and how?
• Demo
• User feedback J and pain points L
Social Connections 15 Munich, September 16-18 2019
About Belsoft Collaboration AG
Social Connections 15 Munich, September 16-18 2019
About Eurapco
Social Connections 15 Munich, September 16-18 2019
Background: feedback from users
Value = perceived benefits – perceived costs
1 = Perceived benefits
2 = Perceived costs
-1 = Value!
• Not user friendly
• Difficult to use
• Difficulty to find relevant information
• Too many and too complex functionalities
• I don’t see the value
• I don´t have time! Email is easier and quicker!
• Technology problems: browser versions, slow...
• One extra password to remember!
• Too many email notifications – Hate Newsletter!
Myth: The 3-click-rule of web design advice?
Social Connections 15 Munich, September 16-18 2019
Background: way forward
Social Connections 15 Munich, September 16-18 2019
What we did and how? – Customer request!
Blog	Settings
Invite	to	my	network
Social Connections 15 Munich, September 16-18 2019
What we did and how? Customizer to the rescue!!
• Needs	Docker instance,	at	least	“Customizer	light”,	part	of	Component	 Pack
• Acts	as	proxy	(injects	css and	javascript based	on	url)
• No	changes	on	existing	Connections	css/jsp/javascript/etc files
• Only	way	to	customize	Connections	dynamically	– NO	RESTART
• Controlled	changes	with	enable/disable	functionality	– user,	apps,	browser
• Easy	and	fast	to	achieve:	
• Hide	and	change	(names,	colours,	icons)
• Not	so	easy	and	huge	efforts:	
• Data	to	display	somewhere	else
• Multilanguage	handling
• Move	elements
• Need	to	know	more,	we	are	happy	to	help
Social Connections 15 Munich, September 16-18 2019
From 100 down to 15
100
15
Social Connections 15 Munich, September 16-18 2019
Demo
Social Connections 15 Munich, September 16-18 2019
Pain points L …
Social Connections 15 Munich, September 16-18 2019
User feedback J
Simplifying Connections using the Customizer
Simplifying Connections using the Customizer

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Simplifying Connections using the Customizer

  • 1. It’s all about the user experience! How we decreased from over 100 clicks to 15? Álvarez de la Campa Marta, Eurapco Bühler Sandra, Belsoft Collaboration AG
  • 2. Social Connections 15 Munich, September 16-18 2019
  • 3. Social Connections 15 Munich, September 16-18 2019 Content • About us • Background • What we did and how? • Demo • User feedback J and pain points L
  • 4. Social Connections 15 Munich, September 16-18 2019 About Belsoft Collaboration AG
  • 5. Social Connections 15 Munich, September 16-18 2019 About Eurapco
  • 6. Social Connections 15 Munich, September 16-18 2019 Background: feedback from users Value = perceived benefits – perceived costs 1 = Perceived benefits 2 = Perceived costs -1 = Value! • Not user friendly • Difficult to use • Difficulty to find relevant information • Too many and too complex functionalities • I don’t see the value • I don´t have time! Email is easier and quicker! • Technology problems: browser versions, slow... • One extra password to remember! • Too many email notifications – Hate Newsletter! Myth: The 3-click-rule of web design advice?
  • 7. Social Connections 15 Munich, September 16-18 2019 Background: way forward
  • 8. Social Connections 15 Munich, September 16-18 2019 What we did and how? – Customer request! Blog Settings Invite to my network
  • 9. Social Connections 15 Munich, September 16-18 2019 What we did and how? Customizer to the rescue!! • Needs Docker instance, at least “Customizer light”, part of Component Pack • Acts as proxy (injects css and javascript based on url) • No changes on existing Connections css/jsp/javascript/etc files • Only way to customize Connections dynamically – NO RESTART • Controlled changes with enable/disable functionality – user, apps, browser • Easy and fast to achieve: • Hide and change (names, colours, icons) • Not so easy and huge efforts: • Data to display somewhere else • Multilanguage handling • Move elements • Need to know more, we are happy to help
  • 10. Social Connections 15 Munich, September 16-18 2019 From 100 down to 15 100 15
  • 11. Social Connections 15 Munich, September 16-18 2019 Demo
  • 12. Social Connections 15 Munich, September 16-18 2019 Pain points L …
  • 13. Social Connections 15 Munich, September 16-18 2019 User feedback J