The document discusses how to create excitement for change through the DMAIC (Define, Measure, Analyze, Improve, Control) process. It describes managing different types of team members - change leaders, change resistors, and chameleons - at each phase. The Define phase is about understanding your team. Measure involves challenging assumptions. Analyze is when concerns surface. Improve empowers teams to test and implement changes. Control celebrates successes and looks to future opportunities. The overall goal is to engage teams and make them change leaders that spread improvements throughout the organization.

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Creating Excitement for Change Through
the DMAIC Process
Carol “Pinky” Mathis, PhD.
www.linkedin.com/in/carolmathisphd

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Copyright Carol Mathis, PhD

4. + Being a Change Leader requires working
appropriately with your team at each phase
of your project.
Define: Understand your Team
Measure: Challenge your Team
Analyze: Support your Team
Improve: Empower your Team
Control: Celebrate your Team
Copyright Carol Mathis, PhD

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Define--Who is on your Team?
--Change Leaders: team members who are
already excited about the changes they are helping
to bring to the organization.
--Change Resistors: those team members who are
fearful, angry, or anxious about making changes in
the organization.
--Chameleons: team members who may look like
change leaders, but act like change resistors.
Knowing who is on your team will energize
your Communication Plan and RASCI
Copyright Carol Mathis, PhD

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The Sneaky Traps of Measure
As you begin to measure your process,
ask:
--How do I best measure this process? Is
the “best” way the way it’s always been
measured?
--Is my team encouraging me to do what’s
always been done?
--How can I start to challenge my team to
think differently, to get excited about
looking at their process in a new way?
Copyright Carol Mathis, PhD

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In Analyze, things can start to get
dicey.
Change leaders may start to worry:
Is my area a root cause of the defect?
Is my job about to change?
Resistors may start to get excited:
Maybe we can really solve this problem!
I think I can help with this!
Chameleons may start to show
their true colors. This is a great
step forward, because you can start
To work directly with their concerns.
Copyright Carol Mathis, PhD

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Improve: Aaaand they’re off!
You’ve been working hard with your team.
You’ve addressed their concerns and listened to their ideas.
You’ve acknowledged their expertise,
And challenged them to think in new ways.
Now comes the big moment to empower your team to take
the improvements you’ve implemented, test them, and become
Change Leaders in the Organization.
The team has caught your excitement and confidence,
and they can pass it on to their peers.
This is an exciting time for any DMAIC team.
Copyright Carol Mathis, PhD

9. + Control: Now it’s time to
celebrate!
Your team has taken
responsibility. They
are the Change
Leaders for the
Process they
improved.
They have lit a
fire in the
organization.
It’s time to celebrate
your success and
start to think about
the next opportunity
for continuous improvement.
Copyright Carol Mathis, PhD

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Copyright Carol Mathis, PhD