Presentation by Jelmer de Jong of Backbase during the Forrester webinar 'The Next Generation of Digital Finance: Banks Need To Be SUPER' held Wednesday, the 9th of November 2011.
Bank 2.0 & the Power of Widgets as presented in the Backbase webinar: Banking on Digital: Innovation in Financial Services
A 'Digital First' mindset is fundamental for financial services providers focused on significantly enhancing customer satisfaction, building customer loyalty and deepening share of wallet. In this joint Accenture and Backbase webinar, Joydeep Bhattacherya, Managing Director at Accenture and Jouk Pleiter, CEO & Co-Founder at Backbase will talk about how banks can adopt a Digital First strategy and will focus on how to create a Amazon-like post-login banking experience.
Mobile Banking webinar, December 15, 2010 by Jouk PleiterBackbase
Backbase is going to present multiple customer cases for Mobile Banking and multi channel publishing. Your customers are now accessing your online banking portal using a variety of devices: desktop, tablets and smartphones. You now need a single, cohesive platform to deploy your eChannel across these multiple devices. Learn how to develop a context-aware portal, one that provides your customers with an optimized and personal environment on any device, any time and anywhere.
Slides presented by Forrester Research's senior analyst Brad Strothkamp in the Backbase webinar webinar: 'The Next Generation of Digital Finance: Banks Need To Be SUPER' held Wednesday, the 9th of November 2011.
Bank 2.0 - How to get ready for the new era of Engagement BankingBackbase
In this presentation, Jelmer de Jong presents the Backbase vision of Engagement Banking, introducing the concept of Bank 2.0, to help banks prepare for this new era.
Bank 2.0 & the Power of Widgets as presented in the Backbase webinar: Banking on Digital: Innovation in Financial Services
A 'Digital First' mindset is fundamental for financial services providers focused on significantly enhancing customer satisfaction, building customer loyalty and deepening share of wallet. In this joint Accenture and Backbase webinar, Joydeep Bhattacherya, Managing Director at Accenture and Jouk Pleiter, CEO & Co-Founder at Backbase will talk about how banks can adopt a Digital First strategy and will focus on how to create a Amazon-like post-login banking experience.
Mobile Banking webinar, December 15, 2010 by Jouk PleiterBackbase
Backbase is going to present multiple customer cases for Mobile Banking and multi channel publishing. Your customers are now accessing your online banking portal using a variety of devices: desktop, tablets and smartphones. You now need a single, cohesive platform to deploy your eChannel across these multiple devices. Learn how to develop a context-aware portal, one that provides your customers with an optimized and personal environment on any device, any time and anywhere.
Slides presented by Forrester Research's senior analyst Brad Strothkamp in the Backbase webinar webinar: 'The Next Generation of Digital Finance: Banks Need To Be SUPER' held Wednesday, the 9th of November 2011.
Bank 2.0 - How to get ready for the new era of Engagement BankingBackbase
In this presentation, Jelmer de Jong presents the Backbase vision of Engagement Banking, introducing the concept of Bank 2.0, to help banks prepare for this new era.
In this webinar Backbase's CEO and co-founder, Jouk Pleiter along with Head of Marketing, Jelmer de Jong, will share the latest developments in mobile banking, user experience, advanced personalization and the new, self-directed consumer.
The Emerging Customer Experience Platform TrendBackbase
In the past, organizations built websites, portals, and mobile apps, based on their internal silos. They did not realize how the web and customer expectations would evolve. In an effort to keep up, they created even more silos by complicating their channels further with disconnected and disparate tools.
Today, the goal is to create a comprehensive technology platform that provides a set of services that enable enterprises to quickly streamline their digital customer interactions, regardless of the legacy systems that have been holding them back in the past. We call this the Customer Experience Platform; a dynamic new layer that is deployed over existing systems to deliver a superior customer experience, anytime, anyplace, and on any device, while at the same time giving e-business teams control over the entire online customer journey.
In this webinar, Backbase CEO & Co-Founder Jouk Pleiter, together with Global Head of Marketing, Jelmer de Jong, discuss The Emerging Customer Experience Platform Trend. Introducing the ‘CXP’ which integrates a set of core features, including WCM, Portal, Mobile, Forms, Digital Marketing, Social, and Analytics.
Read more about our vision: http://blog.backbase.com/3816/backbase-vision-user-experience-platform/
The Journey to Digital Transformation with CheBanca! Backbase
The presentation of Antonio Fratta Pasini, Head of CRM and Omni-channel of CheBanca!. In this webinar, Jouk Pleiter, CEO of Backbase, talks to two of the most innovative banks in Europe – Touch Bank and CheBanca!
Digital transformation is about fundamentally changing how banks attract, interact with and satisfy consumers, and it affects all levels of your organisation. Antonio and Andrei will share real-life examples of digital transformation in our new webinar, which will look at:
what was needed to start their digital transformation journeys
the key elements for success.
Antonio Fratta Pasini is Head of CRM and Omni-channel for CheBanca!, the retail bank of Mediobanca Group, the third largest financial services group in Italy. CheBanca! has always been at the forefront of innovation, from flagship futuristic branches to award-winning banking apps such as WOW!
Andrei Kozliar is CEO of Touch Bank, a neobank created by OTP Bank. Founded in 1949, OTP Bank is one of the largest independent financial service providers in Central and Eastern Europe, serving nine countries. Recognizing that today’s digital-savvy customers and emerging digital natives are going to be the fastest growing customer segment, OTP Bank decided to launch a new, digital- and mobile-only bank under the label Touch Bank.
Digital Marketing Strategies for Financial ServicesBackbase
Presentation by Jim Marous and Jay Dillemuth in the Backbase webinar on Digital Marketing Strategies for Financial Services.
The rise in digital technologies is transforming how bank marketers can reach, engage and deliver value to their customers. With a proliferation of media channels, financial marketers must understand these new digital tools and be in a position to implement digital strategies that add value to the marketing mix and integrate with already established marketing and business practices.
This webinar will discuss several digital marketing strategies that are being successfully used by financial organizations to reach digitally savvy audiences. Tools will be presented along with examples of ways to gain a competitive advantage online
Banks won’t succeed if they don’t put the desires of their customers above all else. The current state of the banking industry falls short of expectations for both banks and their customers, yet the market has become increasingly competitive. Whilst the reasons for this vary, falling behind will most likely lead to failure.
Staying relevant is about so much more than just bringing nice interfaces to the end customer. An integrated approach is vital, one that spans the entire user experience and a host of back-end systems and procedures. This is about bringing everything together to create a smart framework that connects all the parts of the bank to optimize the customer experience. That framework is Customer OS and its four pillars are open banking, modular banking, omni-channel banking and smart banking.
An open API strategy and the clever use of data will drive the open and modular banking components. Segmented client experiences across all channels and embracing new technologies will power omni-channel and smart banking.
In this webinar we will take a look at the key trends that are set to shape tomorrow's bank. First off we'll be discussing some of the trends that were emerging towards the end of last year, such as omni-channel banking. Then we'll move on to how these trends are likely to develop, how IT and business teams can work together to meet them head on, and exactly what banks need to do to create the type of personal and relevant experiences that lead to greater ROIs.
Backbase webinar feat. Jim Marous: State of the Digital Customer Journey Backbase
Customer loyalty and retention, two of the most important considerations in measuring business success in banking, are created by truly knowing your customer and offering a superior customer experience.
However, banks need to improve customer experience, and digital channels are the best way to achieve this. Many FIs know this already, yet still find it difficult to seize the opportunity, despite knowing many customer pain points, such as no real onboarding process, a personalization gap, and lack of a seamless omni-channel experience.
In this new Backbase webinar, we have talked to the renowned industry thought leader Jim Marous, co-publisher of The Financial Brand and publisher of the Digital Banking Report, about the importance of digital channels, about onboarding, and about the multi-channel process.
The webinar agenda covers:
The importance of digital channels
Digital onboarding
The commitment to the digital
The real online customer experience: the omni-channel process
Too often, banks calculate the value of software solutions on their time to market. The quicker the solution goes live, the better the ROI. But what banks keep missing, is the value of their time-to-decision. In many situations, the dreadful and highly political decision-making processes during the Request for Information (RFI) phase, takes longer than actually implementing the software. Therefore, time-to-market goes both ways.
CUSTOMERNEXT is a complete, self-authoring, end-to-end digital build environment that contains designers which completely abstract the complexity of building and wiring complex digital journeys delivering radical transformation of customer experiences, across both assisted
and self-service channels.
Learn More: https://customernext.com
Shift Happens: Key Innovation Drivers in Consumer PaymentsBackbase
In this webinar we will be talking to Sam Maule, Consulting Manager at Carlisle & Gallagher Consulting Group, to identify and discuss the issues that are influencing a change in consumer attitudes to and adoption of payment channels. We’ll also be taking a look at the drivers behind innovation in payments and how both traditional and non-traditional payment ecosystem players are responding.
Sam Maule serves as a Consulting Manager at Carlisle & Gallagher Consulting Group. He joined the firm in June 2011 focusing on the Cards & Payments Community of Practice. In this role, Sam provides industry subject matter knowledge and experience to CG's Financial Services clients in support of projects such as Consumer and Commercial Card portfolio management, emerging payments, Loyalty & Prepaid, and online/mobile banking.
Prior to joining CG, Sam held management positions with TSYS in a number of Consumer and Commercial Card areas, including digital card management, mobile, loyalty & prepaid, and consultative services. Sam is an active voice in the FinTech Social Media space, and his contributions led to his recognition as one of Bank Innovation's 2013 Banking Innovators To Watch.
In this presentation Christophe Langlois, advisor, speaker and blogger at Visible-Banking.com presented "Customer Experience Without Borders: a Practical Guide to Social Media in Financial Services". What is happening and what is successful in the online banking space, with regards to online customer experience, mobile and social.
In this webinar Backbase's CEO and co-founder, Jouk Pleiter along with Head of Marketing, Jelmer de Jong, will share the latest developments in mobile banking, user experience, advanced personalization and the new, self-directed consumer.
The Emerging Customer Experience Platform TrendBackbase
In the past, organizations built websites, portals, and mobile apps, based on their internal silos. They did not realize how the web and customer expectations would evolve. In an effort to keep up, they created even more silos by complicating their channels further with disconnected and disparate tools.
Today, the goal is to create a comprehensive technology platform that provides a set of services that enable enterprises to quickly streamline their digital customer interactions, regardless of the legacy systems that have been holding them back in the past. We call this the Customer Experience Platform; a dynamic new layer that is deployed over existing systems to deliver a superior customer experience, anytime, anyplace, and on any device, while at the same time giving e-business teams control over the entire online customer journey.
In this webinar, Backbase CEO & Co-Founder Jouk Pleiter, together with Global Head of Marketing, Jelmer de Jong, discuss The Emerging Customer Experience Platform Trend. Introducing the ‘CXP’ which integrates a set of core features, including WCM, Portal, Mobile, Forms, Digital Marketing, Social, and Analytics.
Read more about our vision: http://blog.backbase.com/3816/backbase-vision-user-experience-platform/
The Journey to Digital Transformation with CheBanca! Backbase
The presentation of Antonio Fratta Pasini, Head of CRM and Omni-channel of CheBanca!. In this webinar, Jouk Pleiter, CEO of Backbase, talks to two of the most innovative banks in Europe – Touch Bank and CheBanca!
Digital transformation is about fundamentally changing how banks attract, interact with and satisfy consumers, and it affects all levels of your organisation. Antonio and Andrei will share real-life examples of digital transformation in our new webinar, which will look at:
what was needed to start their digital transformation journeys
the key elements for success.
Antonio Fratta Pasini is Head of CRM and Omni-channel for CheBanca!, the retail bank of Mediobanca Group, the third largest financial services group in Italy. CheBanca! has always been at the forefront of innovation, from flagship futuristic branches to award-winning banking apps such as WOW!
Andrei Kozliar is CEO of Touch Bank, a neobank created by OTP Bank. Founded in 1949, OTP Bank is one of the largest independent financial service providers in Central and Eastern Europe, serving nine countries. Recognizing that today’s digital-savvy customers and emerging digital natives are going to be the fastest growing customer segment, OTP Bank decided to launch a new, digital- and mobile-only bank under the label Touch Bank.
Digital Marketing Strategies for Financial ServicesBackbase
Presentation by Jim Marous and Jay Dillemuth in the Backbase webinar on Digital Marketing Strategies for Financial Services.
The rise in digital technologies is transforming how bank marketers can reach, engage and deliver value to their customers. With a proliferation of media channels, financial marketers must understand these new digital tools and be in a position to implement digital strategies that add value to the marketing mix and integrate with already established marketing and business practices.
This webinar will discuss several digital marketing strategies that are being successfully used by financial organizations to reach digitally savvy audiences. Tools will be presented along with examples of ways to gain a competitive advantage online
Banks won’t succeed if they don’t put the desires of their customers above all else. The current state of the banking industry falls short of expectations for both banks and their customers, yet the market has become increasingly competitive. Whilst the reasons for this vary, falling behind will most likely lead to failure.
Staying relevant is about so much more than just bringing nice interfaces to the end customer. An integrated approach is vital, one that spans the entire user experience and a host of back-end systems and procedures. This is about bringing everything together to create a smart framework that connects all the parts of the bank to optimize the customer experience. That framework is Customer OS and its four pillars are open banking, modular banking, omni-channel banking and smart banking.
An open API strategy and the clever use of data will drive the open and modular banking components. Segmented client experiences across all channels and embracing new technologies will power omni-channel and smart banking.
In this webinar we will take a look at the key trends that are set to shape tomorrow's bank. First off we'll be discussing some of the trends that were emerging towards the end of last year, such as omni-channel banking. Then we'll move on to how these trends are likely to develop, how IT and business teams can work together to meet them head on, and exactly what banks need to do to create the type of personal and relevant experiences that lead to greater ROIs.
Backbase webinar feat. Jim Marous: State of the Digital Customer Journey Backbase
Customer loyalty and retention, two of the most important considerations in measuring business success in banking, are created by truly knowing your customer and offering a superior customer experience.
However, banks need to improve customer experience, and digital channels are the best way to achieve this. Many FIs know this already, yet still find it difficult to seize the opportunity, despite knowing many customer pain points, such as no real onboarding process, a personalization gap, and lack of a seamless omni-channel experience.
In this new Backbase webinar, we have talked to the renowned industry thought leader Jim Marous, co-publisher of The Financial Brand and publisher of the Digital Banking Report, about the importance of digital channels, about onboarding, and about the multi-channel process.
The webinar agenda covers:
The importance of digital channels
Digital onboarding
The commitment to the digital
The real online customer experience: the omni-channel process
Too often, banks calculate the value of software solutions on their time to market. The quicker the solution goes live, the better the ROI. But what banks keep missing, is the value of their time-to-decision. In many situations, the dreadful and highly political decision-making processes during the Request for Information (RFI) phase, takes longer than actually implementing the software. Therefore, time-to-market goes both ways.
CUSTOMERNEXT is a complete, self-authoring, end-to-end digital build environment that contains designers which completely abstract the complexity of building and wiring complex digital journeys delivering radical transformation of customer experiences, across both assisted
and self-service channels.
Learn More: https://customernext.com
Shift Happens: Key Innovation Drivers in Consumer PaymentsBackbase
In this webinar we will be talking to Sam Maule, Consulting Manager at Carlisle & Gallagher Consulting Group, to identify and discuss the issues that are influencing a change in consumer attitudes to and adoption of payment channels. We’ll also be taking a look at the drivers behind innovation in payments and how both traditional and non-traditional payment ecosystem players are responding.
Sam Maule serves as a Consulting Manager at Carlisle & Gallagher Consulting Group. He joined the firm in June 2011 focusing on the Cards & Payments Community of Practice. In this role, Sam provides industry subject matter knowledge and experience to CG's Financial Services clients in support of projects such as Consumer and Commercial Card portfolio management, emerging payments, Loyalty & Prepaid, and online/mobile banking.
Prior to joining CG, Sam held management positions with TSYS in a number of Consumer and Commercial Card areas, including digital card management, mobile, loyalty & prepaid, and consultative services. Sam is an active voice in the FinTech Social Media space, and his contributions led to his recognition as one of Bank Innovation's 2013 Banking Innovators To Watch.
In this presentation Christophe Langlois, advisor, speaker and blogger at Visible-Banking.com presented "Customer Experience Without Borders: a Practical Guide to Social Media in Financial Services". What is happening and what is successful in the online banking space, with regards to online customer experience, mobile and social.
Inspiration For Innovation: Considerations For Financial Application DesignBackbase
Bradley Leimer's slides used in the Backbase webinar 'Inspiration For Innovation: Considerations For Financial Application Design'.
In this Backbase webinar, Bradley Leimer, Vice President, Online and Mobile Strategy at Mechanics Bank and renowned financial technologist and engagement banking proponent discusses customer behavior and related design trends impacting financial application development. He explores topics that are relevant to community banking, financial services, and the changing customer expectations developers now face.
Customer behavior is changing. Expectations are shifting. Technology is accelerating this shift as it acts to alter traditional relationships with our customers as well as the traditional sources of revenue, growth, retention, and customer loyalty. We are moving away from a personal banking relationship to one where the primary relationship is that of utility. Banking becomes something you do through an application, not something you do in a defined location. And those applications better be well designed, because the banking model itself is in jeopardy.
What inspires your teams to innovate and iterate? Why are we not seeing more radical changes in financial application design? While we are still only in the middle stages of this digital transformation, the majority of banks seem destined to be left behind. With the variety of experiences available today, what can we learn from changes in design and customer behavior? What is the role of financial data and identity in this change, and how do we make the concept of big data become a personalized, more meaningful small data experience? If our experience design process were more like Apple, Amazon, Google, or Facebook, what would that look like? Where else should we look for inspiration?
In this webinar the CTO and Product Management Director of Service2Media explain about the Service2Media App Lifecycle Platform - M2Active. M2Active is the technique behind the platform: Architecture and Runtimes. This webinar is rather technical and especially interesting for CIO's or app development and IT staff that are interested to use The App Lifecycle Platform to develop portfolio's of core and critical App's.
According to Gartner, over half of online traffic will be from mobile devices by 2012 and the number of web-capable smart phones will exceed the number of PC’s by 2013. Creation of an effective mobile strategy is key.
Delivering Exceptional User Experiences and Engagement – Learn from Real Worl...BlueArc Group
Learn from Freedom's real world success and find out how to deliver exceptional user experiences and engagement.
Presented by Scott Porter, BlueArc Group CEO
Imaginea brings more than 12 years of product engineering and services to software companies from several different industries at any stage of the life-cycle process. Through the use of several technologies and strong, innovative development processes, we deliver dependable software products at a lower cost and fulfill our customer’s business needs.
It is no wonder then that all of our customers, from the startups to the big guys, call on us for comprehensive development of core products and are often return customers!
We provide product engineering services with a very reliable technology partnership to independent software vendors, enterprises and online SaaS businesses. Services are comprehensive and cover the development process from beginning to end.
Companion slides to the Webcast: "8 Steps to Scaling Your Mobile Strategy"
The webcast describes how smart organizations are using mobile to enhance customer relationships. By reviewing the slides and watching the webcast recording, you'll learn:
- Why mobile adds value to customer relationships
- Secrets of apps that get used every day
- How to design success into your first app
- Techniques that enable your existing development team to support multiple platforms, apps and businesses through an integrated mobile platform
The Future of Mobile Dinner - Vincent Philipsen - Empowering EverywhereVirtual Affairs
Op dinsdag 26 juni organiseerde Virtual Affairs het Future of mobile dinner in het Okura Hotel in Amsterdam. Deze netwerkavond stond in het teken van trends en ontwikkelingen op het gebied van mobiel.
Vincent Philipsenn presenteerde over de mogelijkheden om een mobiele applicatie te ontwikkelen die werkt voor alle benodigde besturingssystemen en apparaten tegen de laagste total cost of ownership.
Future Business Models using Virtual Simulation and AugmentationBiju Shoolapani
Changes in social, economic and technologies will impact way business is conducted in future. This presentation was presented during the 2011/4th IEEE conference on Utility and Cloud Computing
Creating a "Next Generation" E-Commerce Experiencegoodfriday
Learn how to create compelling and consistent e-commerce experiences. See a demo of an e-commerce experience that leverages a common commerce platform together with rich client application technologies that work on a range of Web and mobile platforms.
Enabling Innovators for the Era of the Social Enterprise: presented to Triple Helix 9 conference at Stanford University to address the opportunities for expanding the Silicon Valley model to emerging economies
Every problem has an opportunity: while challenger banks are thriving, incumbents are sourcing open banking capabilities to catch up. In the Banking Automation Bulletin, VP of Strategy Tim Rutten shares his thoughts on how incumbents can develop the best
This Backbase webinar will demonstrate how banks can innovate and become digital-first by adopting a more startup-like approach, where failure isn’t frowned upon but embraced. This approach acts as a catalyst for banks, so that they can better meet future challenges and client demands.
Watch the full webinar here: https://www.youtube.com/watch?v=XlYy0cskPTU
2019 outlook : 3 key trends that will impact digital-first bankingBackbase
Today’s banking industry has moved beyond a ‘digital technology on the side’ way of thinking. The world’s leading financial service providers are mobilizing their entire organizations on a journey to become digital to the core: truly digital-first.
Most banks have already made the move to digital, but keeping up with today’s competition means becoming completely immersed in it. Anything less than 100% commitment is not enough. Your customers expect more than basic products and services, they expect holistic solutions to their financial needs. The truth is, if you’ve been tagging bits of digital onto the current offering — you’re already falling behind.
So where do you start?
Become a Digital-First Enterprise and move way beyond your comfort zone
Think digital
Change your business culture
In this comprehensive webinar, Jouk Pleiter and Tim Rutten, outline the tools and strategic approaches needed to become truly digital-first. Get serious about future proofing your bank, register today!
People want a seamless customer experience and smart digital platforms. Banking providers, however, are struggling to complete.
Legacy systems are delaying digital transformations for 77% of financial institutions, and stopping half of them. Agility and streamlined systems are crucial to delivering superb customer experiences, and you need the right digital banking platformto get there.
Our experts, Tim Rutten, the VP Solutions Engineering, and Barry de Leeuw, the Solutions Engineer, discuss the following topics:
* Omni-channel customer experience;
* Open APIs;
* Modular architecture;
* Smart AI-driven banking.
Learn more about the four strategic pillars required to build a future-proof digital bank.
Backbase Webinar: Next Level Mobile Banking Backbase
In this special, exclusive webinar, Jouk Pleiter and Tim Rutten of Backbase will share best practices in how banks and credit unions move their mobile banking experience to the next level.
Find out the 5 habits of highly effective bank transformation projects – how financials can execute and optimize a successful mobile banking strategy that is integrated with a wider multi-channel strategy.
Total duration: 60 minutes
Backbase Webinar: Next Level Mobile Banking Backbase
In this special, exclusive webinar, Jouk Pleiter and Tim Rutten of Backbase will share best practices in how banks and credit unions move their mobile banking experience to the next level.
Find out the 5 habits of highly effective bank transformation projects – how financials can execute and optimize a successful mobile banking strategy that is integrated with a wider multi-channel strategy.
In this special, exclusive webinar, Jouk Pleiter and Tim Rutten of Backbase will showcase the Finovate Europe’s Best of Show solution, The Everyday Bank - we will show how to create personalised customer journeys hyper targeted to users, resulting in increased customer acquisition and retention.
Instead of simply providing customers with traditional banking products such as account access and payment tools, the new solution will push the boundaries of personalisation to the next level by delivering tailor-made customer journeys based on real-time behavior, interests, location and preferences.
We will look at:
How can banks leverage on AI (artificial intelligence)? How can they harness its power to improve their customer experience?
The impact of the open fintech API ecosystem.
PSD2 - not just compliance but a new sales & origination opportunity
The main strategic directions banks should choose from
Backbase Webinar: The Adjacent Possible for Banks Backbase
Slides of the November 1, 2016 webinar 'The Adjacent Possible for Banks'.
Digitally platformed customer experiences are rewiring consumer expectations. To resist competition, banks need new perspectives and fresh thought processes.
Now, in 2016, we see every bank engaging with a series of fundamental challenges.
· How should they take best advantage of the digital revolution?
· How can they harness its power to improve their customer experience?
· What strategic directions should they choose?
We believe the best answers are contained in an approach called the Adjacent Possible. The Adjacent Possible provides a powerful conceptual framework for a bank’s digital strategy. So what is this framework? And how can it be applied? See the webinar or check out the slides for more info.
Our guest speaker on this topic is Nic Parmaksizian, an award-winning FS specialist with a record for delivering innovative digital experiences and customer journeys. Nic leads Capco Digital business across EMEA. Nic has spent more than 15 years in the Financial Services industry and has worked with the world’s most important banks. Nic is a founder at East London Ventures. Nic is also a founding member of the FinTech working group at Tech London Advocates. Nic is a mentor and advisor to various startups in Europe and the Americas, where he focuses on building lasting businesses fast, making the right connections, and facilitating investment opportunities.
Backbase Webinar with Capco: The Adjacent PossibleBackbase
Slides of the November 1, 2016 webinar 'The Adjacent Possible for Banks'.
Digitally platformed customer experiences are rewiring consumer expectations. To resist competition, banks need new perspectives and fresh thought processes.
Now, in 2016, we see every bank engaging with a series of fundamental challenges.
· How should they take best advantage of the digital revolution?
· How can they harness its power to improve their customer experience?
· What strategic directions should they choose?
We believe the best answers are contained in an approach called the Adjacent Possible. The Adjacent Possible provides a powerful conceptual framework for a bank’s digital strategy. So what is this framework? And how can it be applied? See the webinar or check out the slides for more info.
Our guest speaker on this topic is Nic Parmaksizian, an award-winning FS specialist with a record for delivering innovative digital experiences and customer journeys. Nic leads Capco Digital business across EMEA. Nic has spent more than 15 years in the Financial Services industry and has worked with the world’s most important banks. Nic is a founder at East London Ventures. Nic is also a founding member of the FinTech working group at Tech London Advocates. Nic is a mentor and advisor to various startups in Europe and the Americas, where he focuses on building lasting businesses fast, making the right connections, and facilitating investment opportunities.
Financial institutions in Europe are preparing to confront a major legislation revision for the banking industry: the proposal for a revised directive on payment services in the internal market, better known as Payment Services Directive, or PSD2.
PSD2 represents one of the single biggest changes in banking industry history, because it’s the first time banks will be obligated by law to open their infrastructures to third parties. Many banks are concerned about this legislation, feeling exposed and under attack from new entrants. It also enables customers to be in the driving seat when it comes to their finances. Yet, does it need to be a huge threat?
In this special, exclusive webinar, Jouk Pleiter and Jelmer de Jong of Backbase talk about what PSD2 means for the banking industry, and how can banks can prepare for this inevitable change. We are looking at:
What PSD2 actually is
PSD2 and the connection with APIs
PSD2’s impact on banks
New entrants in the banking space
The bank’s fundamental strategic choice: the defensive or offensive strategy
Opportunities to capitalise on.
The Journey to Digital Transformation with Touch BankBackbase
The presentation of Andrei Kozliar, CEO of Touch Bank. In this webinar, Jouk Pleiter, CEO of Backbase, talks to two of the most innovative banks in Europe – Touch Bank and CheBanca!
Digital transformation is about fundamentally changing how banks attract, interact with and satisfy consumers, and it affects all levels of your organisation. Antonio and Andrei will share real-life examples of digital transformation in our new webinar, which will look at:
what was needed to start their digital transformation journeys
the key elements for success.
Antonio Fratta Pasini is Head of CRM and Omni-channel for CheBanca!, the retail bank of Mediobanca Group, the third largest financial services group in Italy. CheBanca! has always been at the forefront of innovation, from flagship futuristic branches to award-winning banking apps such as WOW!
Andrei Kozliar is CEO of Touch Bank, a neobank created by OTP Bank. Founded in 1949, OTP Bank is one of the largest independent financial service providers in Central and Eastern Europe, serving nine countries. Recognizing that today’s digital-savvy customers and emerging digital natives are going to be the fastest growing customer segment, OTP Bank decided to launch a new, digital- and mobile-only bank under the label Touch Bank.
The Backbase webinar slides on Wednesday, 30th March: Embrace FinTech with Jouk Pleiter and Jelmer de Jong.
In this webinar, Jouk Pleiter and Jelmer de Jong of Backbase will talk about how banks turn the threat into opportunity and embrace fintech. Fintech is a hot market. All around the world, startups are launching, challenger banks are formed, and fintech is on everybody's lips. In this free webinar, we reveal how banking and financial services can learn from these new fintech players, and how banks can use fintech companies and fintech vision to accelerate their own digital transformation, with strong focus on:
How to leverage fintech in your digital strategy.
The emerging Banking as a Service (BaaS) model.
The impact of the open fintech API ecosystem.
Initiating rapid business innovation.
Real-world examples.
Uber has become a byword for the disruption of an entire industry with every new startup calling itself the ‘Uber of ______’.
What can we in banking and financial services learn from Uber and its fellow disrupters? How as established can we learn and innovate, to deliver better experiences to our customers? And how can we embrace disruption to beat out the wave of new fintech companies?
This webinar will look at:
Breakdown the types and elements of Uber-like disruption that apply to banking and financial services.
Examples of disruption and innovation.
The imperative to deliver innovative digital experiences.
What is required to deliver digital experiences that customers want to use.
Guest speaker on this topic is Simon Mathews, Chief Strategy Officer, Extractable. Regularly sought after to speak on innovation and experience topics, Simon leads the strategy and digital experience design teams at Extractable, a leading digital experience design firm based in San Francisco.
He is responsible for driving better outcomes for his clients’ customers, through the application of cutting-edge digital design techniques and innovative strategies. Simon’s team spans digital strategists, user-experience designers, content strategists and visual designers working in an agile methodology.
He has over 20 years of consultancy experience spanning communications, advertising, and digital agencies in Europe, Asia and the US. He has worked with both major corporations and startups around the world including AIA, ACE Group, AIG, ALICO, Autodesk, BOK Financial, BMO, Dell, Emirates Airlines, IBM, Juniper, Leapfrog, LVMH., Merrill Corporation, Micron, McAfee, Motif Investing, The Newport Group, Nokia, Reebok, St. Luke’s, Seagate, Southwest Airlines, Stanford healthcare, TD Bank, Ubisoft, ZoneLabs, and WL Gore.
Simon has visited 56 countries and is an avid kiteboarder, always seeking the next windy destination.
Building the 10x better bank, by @joukpleiter & @jelmerdejong
Slides of the November 11, 2015 webinar 'Omni-channel banking & the digital transformation roadmap'.
In this webinar, Jouk Pleiter and Jelmer de Jong of Backbase will talk about building the 10-times-better bank.
The financial services market is going through many changes. New challengers have appeared and are looking for a slice of the market. In addition, customers are more demanding and more informed, expecting convenience and simplicity when it comes to financial services, particularly online and via mobile devices. People love digital services such as Netflix, Amazon, and Uber because they’re easy to use and deliver great customer experiences. They deliver 10 times more convenience and better customer experiences than the status quo, and are therefore winning the market. It’s only a matter of time before the 10-times-better bank is founded, a thought that's on the radar of every banker.
In this webinar, we outline the journey of creating the 10-times-better bank, providing a detailed analysis of how banks can begin their digital journey, with a strong focus on five main points:
1) new competitors in banking: the disrupters
2) customer experience: the key ingredients
3) omni-channel and the changing channel mix
4) mobile's impact on online sales and share of wallet
5) regaining control in the era of digitization
Recording of the Backbase webinar Building a Smarter Bank, with Ron Shevlin.
With technological developments and upstarts threatening to disrupt and displace established financial institutions, what should banks and credit unions do to defend their positions, and to grow and thrive in the new world of banking?
In short, it's about how to become a ‘smarter’ bank – smarter about developing customer trust and relationships, smarter about understanding consumers' needs and wants, smarter about using technology, smarter about marketing products and services, and smarter about making money.
In this webinar, Ron Shevlin, author of Smarter Bank, Snarketing Blogger & analyst at Cornerstone Advisors (before he worked at Aite Group and Forrester), provides a no-nonsense framework to address broad issues impacting banking's rapidly changing business model. The webinar addresses topics such as innovation, big data, customer engagement, mobile payments, personal financial management, and the changing financial behaviors of consumers, in particular, the Millennials.
Growing momentum for Disruption in FinTech:
Looking back and looking forward.
Recording of the Backbase webinar of December 18th, 2014.
In our 2014 closing webinar we will look back at the disruptive highlights of this year and we start looking forward to 2015.
From BBVA acquiring Simple, to more and more neo-banks popping up, fintech startups going IPO and omni-channel moving from marketing buzz to the real thing. In this 60 minute webinar, Backbase's Jouk Pleiter and Jelmer de Jong discuss the main trends and best practices for banks and credit unions to keep on disrupting in the digital banking space.
Memorandum Of Association Constitution of Company.pptseri bangash
www.seribangash.com
A Memorandum of Association (MOA) is a legal document that outlines the fundamental principles and objectives upon which a company operates. It serves as the company's charter or constitution and defines the scope of its activities. Here's a detailed note on the MOA:
Contents of Memorandum of Association:
Name Clause: This clause states the name of the company, which should end with words like "Limited" or "Ltd." for a public limited company and "Private Limited" or "Pvt. Ltd." for a private limited company.
https://seribangash.com/article-of-association-is-legal-doc-of-company/
Registered Office Clause: It specifies the location where the company's registered office is situated. This office is where all official communications and notices are sent.
Objective Clause: This clause delineates the main objectives for which the company is formed. It's important to define these objectives clearly, as the company cannot undertake activities beyond those mentioned in this clause.
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Liability Clause: It outlines the extent of liability of the company's members. In the case of companies limited by shares, the liability of members is limited to the amount unpaid on their shares. For companies limited by guarantee, members' liability is limited to the amount they undertake to contribute if the company is wound up.
https://seribangash.com/promotors-is-person-conceived-formation-company/
Capital Clause: This clause specifies the authorized capital of the company, i.e., the maximum amount of share capital the company is authorized to issue. It also mentions the division of this capital into shares and their respective nominal value.
Association Clause: It simply states that the subscribers wish to form a company and agree to become members of it, in accordance with the terms of the MOA.
Importance of Memorandum of Association:
Legal Requirement: The MOA is a legal requirement for the formation of a company. It must be filed with the Registrar of Companies during the incorporation process.
Constitutional Document: It serves as the company's constitutional document, defining its scope, powers, and limitations.
Protection of Members: It protects the interests of the company's members by clearly defining the objectives and limiting their liability.
External Communication: It provides clarity to external parties, such as investors, creditors, and regulatory authorities, regarding the company's objectives and powers.
https://seribangash.com/difference-public-and-private-company-law/
Binding Authority: The company and its members are bound by the provisions of the MOA. Any action taken beyond its scope may be considered ultra vires (beyond the powers) of the company and therefore void.
Amendment of MOA:
While the MOA lays down the company's fundamental principles, it is not entirely immutable. It can be amended, but only under specific circumstances and in compliance with legal procedures. Amendments typically require shareholder
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Enterprise Excellence is Inclusive Excellence.pdfKaiNexus
Enterprise excellence and inclusive excellence are closely linked, and real-world challenges have shown that both are essential to the success of any organization. To achieve enterprise excellence, organizations must focus on improving their operations and processes while creating an inclusive environment that engages everyone. In this interactive session, the facilitator will highlight commonly established business practices and how they limit our ability to engage everyone every day. More importantly, though, participants will likely gain increased awareness of what we can do differently to maximize enterprise excellence through deliberate inclusion.
What is Enterprise Excellence?
Enterprise Excellence is a holistic approach that's aimed at achieving world-class performance across all aspects of the organization.
What might I learn?
A way to engage all in creating Inclusive Excellence. Lessons from the US military and their parallels to the story of Harry Potter. How belt systems and CI teams can destroy inclusive practices. How leadership language invites people to the party. There are three things leaders can do to engage everyone every day: maximizing psychological safety to create environments where folks learn, contribute, and challenge the status quo.
Who might benefit? Anyone and everyone leading folks from the shop floor to top floor.
Dr. William Harvey is a seasoned Operations Leader with extensive experience in chemical processing, manufacturing, and operations management. At Michelman, he currently oversees multiple sites, leading teams in strategic planning and coaching/practicing continuous improvement. William is set to start his eighth year of teaching at the University of Cincinnati where he teaches marketing, finance, and management. William holds various certifications in change management, quality, leadership, operational excellence, team building, and DiSC, among others.
The world of search engine optimization (SEO) is buzzing with discussions after Google confirmed that around 2,500 leaked internal documents related to its Search feature are indeed authentic. The revelation has sparked significant concerns within the SEO community. The leaked documents were initially reported by SEO experts Rand Fishkin and Mike King, igniting widespread analysis and discourse. For More Info:- https://news.arihantwebtech.com/search-disrupted-googles-leaked-documents-rock-the-seo-world/
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What are the main advantages of using HR recruiter services.pdfHumanResourceDimensi1
HR recruiter services offer top talents to companies according to their specific needs. They handle all recruitment tasks from job posting to onboarding and help companies concentrate on their business growth. With their expertise and years of experience, they streamline the hiring process and save time and resources for the company.
Falcon stands out as a top-tier P2P Invoice Discounting platform in India, bridging esteemed blue-chip companies and eager investors. Our goal is to transform the investment landscape in India by establishing a comprehensive destination for borrowers and investors with diverse profiles and needs, all while minimizing risk. What sets Falcon apart is the elimination of intermediaries such as commercial banks and depository institutions, allowing investors to enjoy higher yields.
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India Orthopedic Devices Market: Unlocking Growth Secrets, Trends and Develop...Kumar Satyam
According to TechSci Research report, “India Orthopedic Devices Market -Industry Size, Share, Trends, Competition Forecast & Opportunities, 2030”, the India Orthopedic Devices Market stood at USD 1,280.54 Million in 2024 and is anticipated to grow with a CAGR of 7.84% in the forecast period, 2026-2030F. The India Orthopedic Devices Market is being driven by several factors. The most prominent ones include an increase in the elderly population, who are more prone to orthopedic conditions such as osteoporosis and arthritis. Moreover, the rise in sports injuries and road accidents are also contributing to the demand for orthopedic devices. Advances in technology and the introduction of innovative implants and prosthetics have further propelled the market growth. Additionally, government initiatives aimed at improving healthcare infrastructure and the increasing prevalence of lifestyle diseases have led to an upward trend in orthopedic surgeries, thereby fueling the market demand for these devices.
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Digital Transformation in PLM - WHAT and HOW - for distribution.pdf
Bank 2.0 & Engagement Banking
1. Bank 2.0
Get ready for the new era
of Engagement Banking
BACKBASE @ FORRESTER WEBINAR | NOVEMBER 9, 2011 | @jelmerdejong
2. Facebook, Apple and Amazon
are delivering a superior experience.
Why not my bank?
BACKBASE @ FORRESTER WEBINAR | NOVEMBER 9, 2011 | @jelmerdejong
3. Outside-In
CUSTOMER
EXPERIENCE
LAYER
loosely coupled
INTERNAL
SYSTEMS
AND PLATFORMS
Inside-Out
Outside-in
Titeltext approach
Paradigm shift: from ‘inside-out’ to ‘outside-in’.
Support text
BACKBASE @ BANK 2.0 BREAKFAST || NOVEMBER 8, 2011 || @jelmerdejong
FORRESTER WEBINAR NOVEMBER 9, 2011 @jelmerdejong
4. Open Marketing Website Closed Transactional Platform
MANAGED BY E-BUSINESS MANAGED BY IT
Seamless
Titeltext customer journey
90% of your website visitors click the login button.
Support text
BACKBASE SOCIAL MEDIA WEBINAR || June 9, 2011 9, @jelmerdejong
@ FORRESTER WEBINAR NOVEMBER | 2011 | @jelmerdejong
5. Promotions Transactions
Seamless
Titeltext customer journey
90% of your website visitors click the login button.
Support text
BACKBASE SOCIAL MEDIA WEBINAR || June 9, 2011 9, @jelmerdejong
@ FORRESTER WEBINAR NOVEMBER | 2011 | @jelmerdejong
6. Customer Mobile
In Control Optimized
Personalization
Superior & Targeting
Experience
Customer Experience Layer
App Store
Content / Profile (Web 2.0)
Management
Application
Security & Integration
Access Control
CORE BANKING SYSTEMS & PROCESSES
Customer
Titeltext Experience Layer
The customer comes first, not systems or processes.
Support text
One seamless platform -- ready for any device.
BACKBASE @ BANK 2.0 BREAKFAST || NOVEMBER 8, 2011 || @jelmerdejong
FORRESTER WEBINAR NOVEMBER 9, 2011 @jelmerdejong
7. BRANCH SOCIAL MEDIA
ONLINE - (ANY DEVICE) CALL CENTER
OFFICE
(public, personal)
CUSTOMER EXPERIENCE LAYER
BUSINESS RULES
1:1 Customer treatment ADVISORY TOOLS
(targeting, segmentation)
Simulation, Calculators, ...
Reusable Widgets
CUSTOMER PROFILE CONTENT
Collect Customer Preferences
Consistent Across Channels
(implicit and explicit)
CORE BANKING OTHER BACK-END FUNCTIONS 3RD PARTY FUNCTIONS
Transactional CRM PFM
Widgets
Titeltext will rule them all
Widgets text small and flexible mini-applications that can integrate
Support are
with any system and be reused across multiple channels.
BACKBASE @ BANK 2.0 BREAKFAST || NOVEMBER 8, 2011 || @jelmerdejong
FORRESTER WEBINAR NOVEMBER 9, 2011 @jelmerdejong
8. Titeltext
Demo: ABN Amro - widgets & social integration
See how one
Support text platform uses widgets to give users control whilst
allowing for integration with core systems and social media.
BACKBASE @ BANK 2.0 BREAKFAST || NOVEMBER 8, 2011 || @jelmerdejong
FORRESTER WEBINAR NOVEMBER 9, 2011 @jelmerdejong
9. Deliver any time, any place
and on any device:
The Mobile Challenge
BACKBASE @ FORRESTER WEBINAR | NOVEMBER 9, 2011 | @jelmerdejong
10. Customers need ubiquity
Titeltext
But how text you support all
Support can
operating systems and devices?
BACKBASE @ BANK 2.0 BREAKFAST || NOVEMBER 8, 2011 || @jelmerdejong
FORRESTER WEBINAR NOVEMBER 9, 2011 @jelmerdejong
11. WIDGETS / HTML 5
SOCIAL NETWORKS BANKING WEBSITE FRONT
OFFICE UNIFIED
DESKTOP
The solution: Widgets & HTML 5
Titeltext
Widgets text contain any application and are reusable, This makes widgets
Support can
the best solution for the mobile challenge, for both the web and native apps.
BACKBASE @ BANK 2.0 BREAKFAST || NOVEMBER 8, 2011 || @jelmerdejong
FORRESTER WEBINAR NOVEMBER 9, 2011 @jelmerdejong
12. (1) Direct To Browser
BANKING
PLATFORM
+ NATIVE
WRAPPER
(2) Via Native App Wrapper
• Mobile Optimized Widgets
• jQuery Mobile
• HTML5
Mobile delivery: from your banking platform to the customer
Titeltext
Direct in text mobile browser or using the native wrapper, creating
Support the
an OS-specific application.
BACKBASE @ BANK 2.0 BREAKFAST || NOVEMBER 8, 2011 || @jelmerdejong
FORRESTER WEBINAR NOVEMBER 9, 2011 @jelmerdejong
13. eBusiness & IT alignment
for a faster time-to-market
BACKBASE @ FORRESTER WEBINAR | NOVEMBER 9, 2011 | @jelmerdejong
14. Customer Business
Superior User Experience • • Optimize Online Results
Personal & Relevant • • Lower Cost-per-Contact
Any Time, Any Place & Any Device • • Control: Less IT Dependency
IT
• Leverage Existing Infrastructure
• Easy Integration
• Secure & Performance
Bank 2.0
Titeltext empowers key stakeholders
Customer, business and IT should be united
Support text
to create a seamless online experience.
BACKBASE @ BANK 2.0 BREAKFAST || NOVEMBER 8, 2011 || @jelmerdejong
FORRESTER WEBINAR NOVEMBER 9, 2011 @jelmerdejong
15. CUSTOMER
EXPERIENCE CHANGE REQUIREMENTS
LAYER
loosely coupled
CHANGE CAPABILITY
INTERNAL
SYSTEMS
AND PLATFORMS
Allignement by decoupling
Titeltext
Different text
Support heartbeats cause unnecessary complications
and slow down the time-to-market.
BACKBASE @ BANK 2.0 BREAKFAST || NOVEMBER 8, 2011 || @jelmerdejong
FORRESTER WEBINAR NOVEMBER 9, 2011 @jelmerdejong
16. Online is a customer interaction
channel, where eBusiness
must be in control
BACKBASE @ FORRESTER WEBINAR | NOVEMBER 9, 2011 | @jelmerdejong
17. Customer
in Control
BANK 2.0 CUSTOMER PORTAL
E-BUSINESS PORTAL MANAGER Business
in Control
SECURITY AGGREGATION PERSONALIZATION CONTENT PRESENTATION
SERVICES SERVICES SERVICES SERVICES SERVICES
IT
in Control
CORE BANKING SYSTEMS & PROCESSES
Different
Titeltext layers for different levels of control
Bringing text
Support control and ease to customer, e-business and IT teams.
BACKBASE @ BANK 2.0 BREAKFAST || NOVEMBER 8, 2011 || @jelmerdejong
FORRESTER WEBINAR NOVEMBER 9, 2011 @jelmerdejong
18. Demo: Bank 2.0 & the Portal Manager
Titeltext
Customer & business in control, across multiple devices.
Support text
BACKBASE @ BANK 2.0 BREAKFAST || NOVEMBER 8, 2011 || @jelmerdejong
FORRESTER WEBINAR NOVEMBER 9, 2011 @jelmerdejong
19. how can we
help you?
BACKBASE @ FORRESTER WEBINAR | NOVEMBER 9, 2011 | @jelmerdejong
20. +
We are Backbase
Titeltext
We deliver a white label Bank 2.0 Portal + Customer Engagement Services
Support text
BACKBASE @ BANK 2.0 BREAKFAST || NOVEMBER 8, 2011 || @jelmerdejong
FORRESTER WEBINAR NOVEMBER 9, 2011 @jelmerdejong
21. 3RD PARTY APPS * 3RD PARTY APPS *
We deliver
Titeltext globally
Customers on all continents and offices in Europe and North America.
Support text
BACKBASE @ BANK 2.0 BREAKFAST || NOVEMBER 8, 2011 || @jelmerdejong
FORRESTER WEBINAR NOVEMBER 9, 2011 @jelmerdejong
22. 3RD PARTY APPS * 3RD PARTY APPS *
We deliver
Titeltext with partners
We are not alone. We have local and global partners
Support text
that are specialized in Backbase Portal.
BACKBASE @ BANK 2.0 BREAKFAST || NOVEMBER 8, 2011 || @jelmerdejong
FORRESTER WEBINAR NOVEMBER 9, 2011 @jelmerdejong
23. 3RD PARTY APPS * 3RD PARTY APPS *
Titeltext to big customers
We deliver
Top financials are already using Backbase to deliver a
Support text
superior customer experience across multiple channels.
BACKBASE @ BANK 2.0 BREAKFAST || NOVEMBER 8, 2011 || @jelmerdejong
FORRESTER WEBINAR NOVEMBER 9, 2011 @jelmerdejong
24. We deliver Bank 2.0
BACKBASE @ FORRESTER WEBINAR | NOVEMBER 9, 2011 | @jelmerdejong
25. Thank you!
JELMER DE JONG | jelmer@backbase.com | @jelmerdejong | +31 (0) 6 230 260 12
BACKBASE @ FORRESTER WEBINAR | NOVEMBER 9, 2011 | @jelmerdejong