Backbase is a leading provider of customer experience platforms. Their platform, Backbase CXP, allows companies to create engaging digital experiences across channels through the use of widgets, integration with existing systems, and tools for business users and marketers to manage content and campaigns without IT involvement. The platform is recognized for its agility and ability to provide value faster than traditional portal solutions.
SAP Business One Integration Problems and Solutions - DI server DI API B1WSAPPSeCONNECT
During the Process of Upgrading and Configuring the Server you may find multiple Issues, So in this Presentation we have describe some common SAP Business One Integration Problems & their Solutions in DI Server, DI API & B1WS. If you faced any problem you can check its detail in this blog. http://bit.ly/b1-connect-problems
How to free up memory in HANA? Is it possible to unload Table from memory?
- Yes, it is possible. SAP HANA Appliance can be used in smarter way to achieve maximum out of it.
In a typical business scenario, one SAP HANA appliance is used for DEV, TRN, TST environments. So, definitely there will be a major issue in this case – How to handle memory as memory is limited in that particular HANA appliance?
Under normal circumstances, the SAP HANA database manages the loading and unloading of tables into and from memory independently. Actually, the main aim of SAP HANA database is to keep all relevant data in memory.
But, one can manually load and unload individual tables if necessary. How?....It’s simple, and it can be done from SAP HANA Studio itself.
Select the table by right click and choose the option “Unload …”
And later, manually load the table into memory again, if needed.
Moreover, if somebody fires the query associated to the same unloaded table, SAP HANA will pick & load the same table into memory FULL or PARTIALLY, purely depending upon the executed query.
Again, if one needs to free up memory, he/she can manually trigger the delta merge operation for a column table manually in SAP HANA Studio. The delta merge operation is related to the memory management concept of the column store, i.e, the part of the SAP HANA Database that manages data organized in columns in memory.
So, options are as follows:
“Unload …” – Free up memory by unloading table from memory
“Load …” – Loading the table into memory
“Merge…” – Triggering delta merge operation for a column table
SAP Performance Testing Using LoadRunnerKumar Gupta
Use LoadRunner tool to do the performance testing for SAPGUI Applications.
Understand concepts like
SAPGUI Protocol,
Control ID's
Grids
Object ID's
Verification Points
Recording
Playback
Controller
Analysis
Handling Optional Windows
The Best of Microsoft Dynamics 365 Business Central TurnkeyTec
Best of Microsoft D365 BC presentation. June 26, 2019.
Outgrowing the accounting system: insufficient reporting, duplicate data, manual processes, siloed systems, security issues.
Cloud is at the center of SAP’s strategy
Run Simple = Cloud + SAP HANA
SAP HANA Cloud Platform - Scenarios
SUSE SAP -tapahtuman esitys keväältä 2017, esiintyjänä Uwe Heinz, SAP
SAP Business One Integration Problems and Solutions - DI server DI API B1WSAPPSeCONNECT
During the Process of Upgrading and Configuring the Server you may find multiple Issues, So in this Presentation we have describe some common SAP Business One Integration Problems & their Solutions in DI Server, DI API & B1WS. If you faced any problem you can check its detail in this blog. http://bit.ly/b1-connect-problems
How to free up memory in HANA? Is it possible to unload Table from memory?
- Yes, it is possible. SAP HANA Appliance can be used in smarter way to achieve maximum out of it.
In a typical business scenario, one SAP HANA appliance is used for DEV, TRN, TST environments. So, definitely there will be a major issue in this case – How to handle memory as memory is limited in that particular HANA appliance?
Under normal circumstances, the SAP HANA database manages the loading and unloading of tables into and from memory independently. Actually, the main aim of SAP HANA database is to keep all relevant data in memory.
But, one can manually load and unload individual tables if necessary. How?....It’s simple, and it can be done from SAP HANA Studio itself.
Select the table by right click and choose the option “Unload …”
And later, manually load the table into memory again, if needed.
Moreover, if somebody fires the query associated to the same unloaded table, SAP HANA will pick & load the same table into memory FULL or PARTIALLY, purely depending upon the executed query.
Again, if one needs to free up memory, he/she can manually trigger the delta merge operation for a column table manually in SAP HANA Studio. The delta merge operation is related to the memory management concept of the column store, i.e, the part of the SAP HANA Database that manages data organized in columns in memory.
So, options are as follows:
“Unload …” – Free up memory by unloading table from memory
“Load …” – Loading the table into memory
“Merge…” – Triggering delta merge operation for a column table
SAP Performance Testing Using LoadRunnerKumar Gupta
Use LoadRunner tool to do the performance testing for SAPGUI Applications.
Understand concepts like
SAPGUI Protocol,
Control ID's
Grids
Object ID's
Verification Points
Recording
Playback
Controller
Analysis
Handling Optional Windows
The Best of Microsoft Dynamics 365 Business Central TurnkeyTec
Best of Microsoft D365 BC presentation. June 26, 2019.
Outgrowing the accounting system: insufficient reporting, duplicate data, manual processes, siloed systems, security issues.
Cloud is at the center of SAP’s strategy
Run Simple = Cloud + SAP HANA
SAP HANA Cloud Platform - Scenarios
SUSE SAP -tapahtuman esitys keväältä 2017, esiintyjänä Uwe Heinz, SAP
Best Practices to Administer, Operate, and Monitor an SAP HANA SystemSAPinsider Events
Review this session from HANA 2015 in Las Vegas. Coming to Europe! www.HANA2015.com
Best Practices to Administer, Operate, and Monitor an SAP HANA System by Kurt Hollis, Deloitte
This session provides easy to understand, step-by-step instruction for operation and administration of SAP HANA post go-live. Through live demo and detailed instruction, attendees will:
· Learn how to use the SAP HANA studio for security, user management, credential management, high availability administration, system maintenance, and performance optimization
· Gain a comprehensive understanding of available SAP HANA platform lifecycle management tools, deployment options, and system relocation
· Get an introduction to SAP HANA HA/DR capabilities, and learn best practices for backup and recovery of the SAP HANA system
SAP Solution Manager add-on for IT management reporting and dashboards.
Focused Insights is a Focused Solutions: turnkey solutions based on SAP Solution Manager.
SAP Solutions management reporting for all IT users
SAP IT Services & Solutions performances optimization.
Operations and Control Center platform.
View this presentation to get an overview of the SAP NetWeaver Business Warehouse, powered by SAP HANA and learn more about it's IT and business benefits.
SAP Cloud Platform - Integration, Extensibility & ServicesAndrew Harding
SAP Cloud Platform enables businesses to extend their SAP solutions to create new applications, integrate with other SAP solutions and external third parties (applications, businesses & government) with the addition of cloud services bringing access to the latest technologies such as IoT, Machine Learning, Intelligent RPA, etc.
BW Migration to HANA Part 2 - SUM DMO Tool for SAP Upgrade & MigrationLinh Nguyen
This series of publication intends to provide an overview and explanation of major steps and considerations for BW on HANA migrations from anyDB (any database). The complex procedure involves:
1) Preparatory work in the BW system
2) SUM DMO Upgrade and Actual migration
3) Post processing on the migrated systems
This first part focuses on the SUM DMO tool used for the migration, pre-requisites, optimization and the actual migration steps
By OZSoft Consulting for ITConductor.com
Author: Terry Kempis
Editor: Linh Nguyen
D365 Finance & Operations - Data & Analytics (see newer release of this docum...Gina Pabalan
This very comprehensive white paper provides a detailed and clear overview of Microsoft's D365 Finance & Operations solutions to support Data & Analytics.
There is a newer version of this available - search SlideShare for the new version of this deck.
SAP road maps highlight innovations that may help you plan and implement your digital journey. They span products relevant to lines of business in your industry and explain how our innovations may add value to your business.
SAP BusinessObjects Web Intelligence Rich Client is a full-client reporting tool offered with Business Objects XI R3. This reporting tool is very similar to the Webi Java version that most end users are used to seeing in XI R2; however it offers a very important functionality of being able to work on reports offline without being connected to a CMS. It also provides equivalent report creation, editing, formatting, printing, and saving functionality that is found in Business Object’s original full-client reporting tool, Desktop Intelligence.
Agile integration architecture in relation to APIs and messagingKim Clark
Taking a broader look at agile integration architecture, exploring how it affects all aspects of integration. With agile integration architecture now established as the mechanism for breaking up of the enterprise service bus into more fine grained deployment and decentralized ownership of integration component, what are the implications on other aspects of integration? What does this mean for APIs? How do the APIs we expose map back to fine grained microservice inspired implementations? What can API management provide to help us manage the complexity and security challenges of heterogeneous multi-cloud implementations? Why is asynchronous transport gaining a refreshed momentum and how is event-based architecture different from queue based interaction patterns?
SAP BW/4HANA - The Intelligent Enterprise Data WarehouseStridely Solutions
SAP BW4HANA is next generation of SAP Business Warehouse tailored to SAP HANA helps to consolidate the data across the enterprise to get a consistent and agreed view with flexible data management capabilities in a modernized user experience.
Backbase Webinar: The Adjacent Possible for Banks Backbase
Slides of the November 1, 2016 webinar 'The Adjacent Possible for Banks'.
Digitally platformed customer experiences are rewiring consumer expectations. To resist competition, banks need new perspectives and fresh thought processes.
Now, in 2016, we see every bank engaging with a series of fundamental challenges.
· How should they take best advantage of the digital revolution?
· How can they harness its power to improve their customer experience?
· What strategic directions should they choose?
We believe the best answers are contained in an approach called the Adjacent Possible. The Adjacent Possible provides a powerful conceptual framework for a bank’s digital strategy. So what is this framework? And how can it be applied? See the webinar or check out the slides for more info.
Our guest speaker on this topic is Nic Parmaksizian, an award-winning FS specialist with a record for delivering innovative digital experiences and customer journeys. Nic leads Capco Digital business across EMEA. Nic has spent more than 15 years in the Financial Services industry and has worked with the world’s most important banks. Nic is a founder at East London Ventures. Nic is also a founding member of the FinTech working group at Tech London Advocates. Nic is a mentor and advisor to various startups in Europe and the Americas, where he focuses on building lasting businesses fast, making the right connections, and facilitating investment opportunities.
Best Practices to Administer, Operate, and Monitor an SAP HANA SystemSAPinsider Events
Review this session from HANA 2015 in Las Vegas. Coming to Europe! www.HANA2015.com
Best Practices to Administer, Operate, and Monitor an SAP HANA System by Kurt Hollis, Deloitte
This session provides easy to understand, step-by-step instruction for operation and administration of SAP HANA post go-live. Through live demo and detailed instruction, attendees will:
· Learn how to use the SAP HANA studio for security, user management, credential management, high availability administration, system maintenance, and performance optimization
· Gain a comprehensive understanding of available SAP HANA platform lifecycle management tools, deployment options, and system relocation
· Get an introduction to SAP HANA HA/DR capabilities, and learn best practices for backup and recovery of the SAP HANA system
SAP Solution Manager add-on for IT management reporting and dashboards.
Focused Insights is a Focused Solutions: turnkey solutions based on SAP Solution Manager.
SAP Solutions management reporting for all IT users
SAP IT Services & Solutions performances optimization.
Operations and Control Center platform.
View this presentation to get an overview of the SAP NetWeaver Business Warehouse, powered by SAP HANA and learn more about it's IT and business benefits.
SAP Cloud Platform - Integration, Extensibility & ServicesAndrew Harding
SAP Cloud Platform enables businesses to extend their SAP solutions to create new applications, integrate with other SAP solutions and external third parties (applications, businesses & government) with the addition of cloud services bringing access to the latest technologies such as IoT, Machine Learning, Intelligent RPA, etc.
BW Migration to HANA Part 2 - SUM DMO Tool for SAP Upgrade & MigrationLinh Nguyen
This series of publication intends to provide an overview and explanation of major steps and considerations for BW on HANA migrations from anyDB (any database). The complex procedure involves:
1) Preparatory work in the BW system
2) SUM DMO Upgrade and Actual migration
3) Post processing on the migrated systems
This first part focuses on the SUM DMO tool used for the migration, pre-requisites, optimization and the actual migration steps
By OZSoft Consulting for ITConductor.com
Author: Terry Kempis
Editor: Linh Nguyen
D365 Finance & Operations - Data & Analytics (see newer release of this docum...Gina Pabalan
This very comprehensive white paper provides a detailed and clear overview of Microsoft's D365 Finance & Operations solutions to support Data & Analytics.
There is a newer version of this available - search SlideShare for the new version of this deck.
SAP road maps highlight innovations that may help you plan and implement your digital journey. They span products relevant to lines of business in your industry and explain how our innovations may add value to your business.
SAP BusinessObjects Web Intelligence Rich Client is a full-client reporting tool offered with Business Objects XI R3. This reporting tool is very similar to the Webi Java version that most end users are used to seeing in XI R2; however it offers a very important functionality of being able to work on reports offline without being connected to a CMS. It also provides equivalent report creation, editing, formatting, printing, and saving functionality that is found in Business Object’s original full-client reporting tool, Desktop Intelligence.
Agile integration architecture in relation to APIs and messagingKim Clark
Taking a broader look at agile integration architecture, exploring how it affects all aspects of integration. With agile integration architecture now established as the mechanism for breaking up of the enterprise service bus into more fine grained deployment and decentralized ownership of integration component, what are the implications on other aspects of integration? What does this mean for APIs? How do the APIs we expose map back to fine grained microservice inspired implementations? What can API management provide to help us manage the complexity and security challenges of heterogeneous multi-cloud implementations? Why is asynchronous transport gaining a refreshed momentum and how is event-based architecture different from queue based interaction patterns?
SAP BW/4HANA - The Intelligent Enterprise Data WarehouseStridely Solutions
SAP BW4HANA is next generation of SAP Business Warehouse tailored to SAP HANA helps to consolidate the data across the enterprise to get a consistent and agreed view with flexible data management capabilities in a modernized user experience.
Backbase Webinar: The Adjacent Possible for Banks Backbase
Slides of the November 1, 2016 webinar 'The Adjacent Possible for Banks'.
Digitally platformed customer experiences are rewiring consumer expectations. To resist competition, banks need new perspectives and fresh thought processes.
Now, in 2016, we see every bank engaging with a series of fundamental challenges.
· How should they take best advantage of the digital revolution?
· How can they harness its power to improve their customer experience?
· What strategic directions should they choose?
We believe the best answers are contained in an approach called the Adjacent Possible. The Adjacent Possible provides a powerful conceptual framework for a bank’s digital strategy. So what is this framework? And how can it be applied? See the webinar or check out the slides for more info.
Our guest speaker on this topic is Nic Parmaksizian, an award-winning FS specialist with a record for delivering innovative digital experiences and customer journeys. Nic leads Capco Digital business across EMEA. Nic has spent more than 15 years in the Financial Services industry and has worked with the world’s most important banks. Nic is a founder at East London Ventures. Nic is also a founding member of the FinTech working group at Tech London Advocates. Nic is a mentor and advisor to various startups in Europe and the Americas, where he focuses on building lasting businesses fast, making the right connections, and facilitating investment opportunities.
In this webinar we are looking at omni-channel banking experiences. Today's consumer has several channels they can use to interact with their bank, and they want to use all of them. Financial institutions can, and should, communicate with their customers across all channels, not just one or two. A single platform with a rich customer experience layer makes it possible to create omni-channel strategies that use all channels and meet the needs of the 'connected consumer'. Real omni-channel banking is about more than a brand being available on a variety of touchpoints, it is about creating a multi-faceted, unified customer experience.
Backbase's CEO and co-founder, Jouk Pleiter along with Global Head of Marketing, Jelmer de Jong, will discuss the latest strategies and best practices to help your bank successfully deliver a truly omni-channel banking experience.
Topics include:
- Best practices for creating an omni-channel Bank experience
- Strengthening the brand by combining offline and online
- The future of distribution: The hybrid approach
- Next steps - How to continuously improve your omni-channel experience
In this special, exclusive webinar, Jouk Pleiter and Tim Rutten of Backbase will showcase the Finovate Europe’s Best of Show solution, The Everyday Bank - we will show how to create personalised customer journeys hyper targeted to users, resulting in increased customer acquisition and retention.
Instead of simply providing customers with traditional banking products such as account access and payment tools, the new solution will push the boundaries of personalisation to the next level by delivering tailor-made customer journeys based on real-time behavior, interests, location and preferences.
We will look at:
How can banks leverage on AI (artificial intelligence)? How can they harness its power to improve their customer experience?
The impact of the open fintech API ecosystem.
PSD2 - not just compliance but a new sales & origination opportunity
The main strategic directions banks should choose from
REST APIs converse in data, and present a new idiom for organizing, exposing and exchanging data. There is a need to bring API design into the canon of modeling methods, and to incorporate data modeling as an essential component of this practice.
In this session, we will explore data models, data types and relationships as they relate to the common language of APIs. We will examine the current state of API modeling languages, graphical representation and modeling tools.
You don’t need DTAP + Backbase implementation - Amsterdam 17-12-2015Pavel Chunyayev
DTAP is already an outdated concept in 2016. Instead an idea of immutable infrastructure should be used. Backbase in partnership with Levi9 have employed the concept of immutable infrastructure to revolutionize the way Custemer Experience Platform (CXP) is developed and released.
Big Data and BI Tools - BI Reporting for Bay Area Startups User GroupScott Mitchell
This presentation was presented at the July 8th 2014 user group meeting for BI Reporting for Bay Area Start Ups
Content - Creation Infocepts/DWApplications
Presented by: Scott Mitchell - DWApplications
The Fidor Bank Story, Frank Schwab, Fidor TecS AGFrank Schwab
Widely recognised as the one of world's most innovative banks, Fidor Bank was established in Germany in 2007. It is the world’s first online-only bank that operates only through the internet and using social media. From customer service, communications and engagement to new product development, everything happens on social media at the Fidor Bank.
Fidor currently has more than 300,000 people registered and 250,000 community members. It has €200m worth of deposits, and its lending totals about €160m. With only 34 staff, no branches and a cost of only €20.00 to set up a customer with full banking, the overheads are low compared with traditional banks.
Полной автоматизацией процесса сборки приложения уже никого не удивишь. Не в последнюю очередь благодаря Maven – системе управления жизненным циклом проекта. Однако проекты растут очень быстро: увеличивается количество модулей, тестов, зависимостей, используемых плагинов. И всего лишь за год легковесный проект, на сборку которого уходило 5 минут, превращается в монстра, который пожирает время разработчиков 30-минутной сборкой. Чтобы справится с этой проблемой разработчикам приходится постоянно чистить свой код и бороться со скоростью выполнения тестов. Это верное решение, но не следует забывать о том, что и сам процесс сборки можно улучшить. В этом докладе будет рассмотрено, как при помощи простых и нехитрых шагов можно оптимизировать работу с зависимостями и обогатить скрипты сборки полезными плагинами. Также будут обсуждаться тонкости конфигурации основных плагинов и особенности работы с командной строкой, которые появились в последней версии Maven.
In this webinar we will take a look at the key trends that are set to shape tomorrow's bank. First off we'll be discussing some of the trends that were emerging towards the end of last year, such as omni-channel banking. Then we'll move on to how these trends are likely to develop, how IT and business teams can work together to meet them head on, and exactly what banks need to do to create the type of personal and relevant experiences that lead to greater ROIs.
HCL Commerce Accelerate Company’s Innovation, Engagement, and Selling at ScaleHCLSoftware
HCL Commerce is designed to adapt to your business strategy, not the other way around, helping your commerce experiences lead the pack instead of having to follow the herd with a templated approach. With HCL Commerce you can support the individuality of your brands, as well as pivot to address current and future business needs quickly and elegantly so you can grow with confidence and deliver a consistently inspiring experience.
For more information, please visit: https://www.hcltechsw.com/commerce
or
Check this doc
https://www.hcltechsw.com/wps/wcm/connect/71e6fa69-64c2-4321-9563-d021e42cb3b5/HCL+Commerce+Data+Sheet.pdf?MOD=AJPERES&CONVERT_TO=url&CACHEID=ROOTWORKSPACE-71e6fa69-64c2-4321-9563-d021e42cb3b5-nibs3VT
Essentials of a digital experience platform DrupalGeeks
In the current market scenario, one can witness organisations gearing towards a paradigm shift in Digital Transformation. The core of Digital transformation is wholly focused on Digital Experience platform. This platform can either be a single product or a suite of products that work together. The previous era saw companies moving towards an omnichannel strategy and maintaining them in silos. This involved huge cost, time and a lot of effort.
HCL Volt MX Overview - DNUG Stammtisch SchweizDNUG e.V.
Slides zum Impulsreferat: HCL MX Go – Was steckt hinter diesen sieben Buchstaben und was hat das mit Notes/Domino zu tun? | Tom Haab - HCL | DNUG Stammtisch Schweiz | 10.05.2023
HCL Volt MX is an industry-leading low-code platform for building mobile and multi-experience apps. It improves developer productivity, creates better app experiences cost-effectively, and helps you build innovative experiences that meet constantly evolving customer expectations. To learn more about HCL Volt MX please visit this link: https://www.hcltechsw.com/volt-mx
HCL Commerce Innovative and Engaging buying Experiences Built Cloud Native at...HCLSoftware
Your digital strategy plays a vital role in the success of your business. HCL Commerce is designed to adapt to your business strategy, not the other way around, helping your commerce experiences lead the pack instead of following the herd with a templated approach. With HCL Commerce, you can support the individuality of your brands, as well as pivot to address current and future business needs quickly and elegantly so you can grow with confidence and deliver a consistently inspiring experience. To learn more on HCL Commerce please visit with this link: https://www.hcltechsw.com/commerce
The OpenText™ AppWorks™ Platform is the ideal solution to build new business applications and new business processes faster and in a simplified way. The solution leverages prior investments in enterprise software and legacy systems to bring together all existing IT assets and empowers the organization with the ability to monitor the entire enterprise under one platform.
Zensar has leveraged its extensive Oracle Commerce experience to build a best-in-class B2C Commerce store by launching a new, integrated framework - Professional Access Rapid Application Deployment Environment - P.A.R.A.D.E.
Why Choose Parangat Technologies for Mendix app development.pdfParangat Technologies
Mendix low code development is considered a game changer in the world of application development because it enables users to build custom software applications quickly and easily without requiring extensive coding knowledge.
Its key features, such as single-click deployment, visual app deployment, and open platform, make it easier and more efficient for organizations to build and deploy custom applications. Moreover, the benefits of low-code platforms like Mendix go beyond simplifying the application creation process. It also provides organizations with the agility and flexibility to meet their evolving business needs, keeping them at the forefront of their respective markets.
Lead your industry with the Best Low-Code Services at Parangat. We work closely with our clients to understand their requirements and goals, and we use this information to recommend the best low-code solutions for their projects. Whether you are looking to build a new application or update an existing one, Parangat is here to help you.
Our company is into web2.0 latest technology for making websites and includes features like Social Networking Applications ,Content Management System,web2.0 look and feel , and other networking features.we are also into ERP Software solutions and Mobile applications for blackberry,java enabled and other business phones.
ServiceNow Integration Hub is a ServiceNow Platform product that automates and integrates processes. It is intended to interface with third-party systems in ServiceNow using recognized protocols. Process owners and developers could use Integration Hub to construct usable spokes (scoped applications comprising Flow Designer information devoted to a specific program or record type) and integration activities that perform requirements across an outside system.
Minimize complexities with ServiceNow Integration Hub and Creator Workflows.pdfAelum Consulting
The ServiceNow Integration Hub is an all-encompassing solution that allows entities to link and incorporate their ServiceNow instance with various third-party applications and platforms. Workflow automation necessitates the integration of several apps, services, channels, and data sources. The Integration Hub allows enterprises to establish scalable connections, processes, and integrations that can be easily customized and modified to meet their demands.
How Embracing Headless Architecture Benefits Businesses_.pdfAnil
Embracing a headless architecture can provide several benefits to businesses, particularly in the context of web development and content management systems. Headless architecture refers to the decoupling of the front end (the "head") from the back end, allowing for greater flexibility and scalability. Here are some key advantages of adopting a headless architecture
Bajaj Allianz General Insurance chose CRMNEXT to create and automate multi-asset insurance journeys, processes for retail, corporate to deliver a unified experience across channels and bring in business efficiency with consistent growth.
How to grow your digital business with process automation technologyAlain Bezançon
Time to Market, Digital Technology Integration, CX/UX, Operational Agility driven by Digital Transformation (DX). Whether you’re a software vendor, a Value Added Reseller (VAR) or a service provider, here’s how to grow your digital business using WorkflowGen’s process automation technology.
A headless CMS is similar to decoupled CMS architecture, but does not have a distinct frontend system to which to publish. Sitecore is originally designed as a headless CMS. It stores content as items, and Sitecore’s layout engine places those objects, or modules.
https://www.raybiztech.com/blog/sitecore/customer-experiences-with-sitecore-as-headless-cms
2. Backbase is among the
most highly regarded portal
vendors in terms of time to
implement. Backbase CXP’s
lean portal architecture and the
new Launchpad offering are
responsible for its agility.
— Gartner, 2013
3. Backbase CXP is the Leading,
Omni-Channel Customer
Experience Platform
Backbase CXP gives you everything you need to create compelling digital
experiences across all devices and channels. It deploys a new presentation
layer over underlying infrastructure and IT systems and combines content, data,
and functionality from different underlying systems (silos) into a fresh, modern
presentation layer. Backbase CXP gives you the tools and functionality you need to
transform your digital presence into an engaging customer experience, holistically
managed from a single platform.
Backbase CXP empowers your business and marketing teams to manage the
individual customer relationships that drive online sales, and allows stakeholders to
monitor and optimize digital interactions.
Application
Integration
Self-Service &
Origination
Reusable
Widgets
Content
Management
Marketing & Sales
Campaigns
Tablet & Mobile
Optimized
Personal Dashboard
4. Backbase CXP Benefits
Backbase CXP is a lean customer experience platform designed to give your business everything
you need to deliver superior digital experiences across any device. User experience (UX) is deeply
embedded in Backbase’s development philosophy. Putting the customer at the heart of everything we
do is in our DNA. At Backbase we believe in creating seamless customer journeys, that remove friction,
make customers happy, and increase digital sales.
Widgets: All the Flexibility of Digital Lego
»» Widgets are like digital Lego; they are mini, stand-alone apps that each serve a single
purpose but can be combined to create a unified customer experience.
»» Widgets, which are built with modern web-based technologies and rely on REST-ful
services, can be easily stored and reused. Existing applications can be ‘widgetized’ by
wrapping them in widget technology, eliminating the need to start from scratch.
»» Widgets can be wrapped in native OS technology and deployed to mobile devices via
popular mobile app stores. Their ‘write once run everywhere’ ability drastically reduces the
cost and time-to-market for digital and mobile app development.
Lean Portal: Enterprise Application Integration
»» Backbase CXP is a loosely coupled presentation layer that sits on top of your existing
systems. It helps you to compose truly customer-centric dialogs across any device, and
combines content, data, and functionality from different underlying systems (silos) into a
fresh, modern presentation layer.
»» Backbase CXP is based on ‘lean architecture’ principles and, unlike traditional portals, is up
and running within months, not years. Lean portals are unburdened by the bulk and legacy of
traditional portals.
»» Helps enterprises achieve their desired value and customer experience goals more quickly
than traditional portal products.
Mobile: Write Once, Run Everywhere
»» Using the latest platform agnostic web and mobile technologies, Backbase CXP is
immediately compatible with both traditional web browsers and mobile devices.
»» Drastically lowers development costs by facilitating a ‘write once, run everywhere’
approach; front-end developers only need to create one widget-based app and embed it into
any mobile application using the Backbase mobile SDK.
»» Backbase CXP allows engineering teams to leverage familiar, in-house web development
skills, including HTML, JavaScript, and CSS, to create modern, omni-channel customer
experiences.
1
2
3
5. Empower Business: Visual Page Editor
»» Backbase CXP’s powerful, built-in content and campaign management capabilities
empower the digital marketing professionals in your organization to take full control of
optimizing the customer experience and online campaigns without IT support.
»» Gain a unified business view across all digital channels, from public websites to secure
web and mobile applications, and drastically increase customer engagement to optimize
conversion ratios, which boosts online sales results.
»» Aligns business and IT goals by facilitating greater communication and reducing friction
between the two as business teams become responsible for their own projects and
deployment cycles.
Omni-Channel: Seamless Customer Journeys
Launchpad: Fast Time-to-Market
»» Backbase CXP device orchestration capabilities allow digital marketers to use the
integrated tracking and tagging mechanisms to target their marketing campaigns based on
customer behavior, not just in a single session but across devices and channels over time.
»» Facilitates more tailored and relevant services and a frictionless, uninterrupted journey,
which allows customers to continue interacting, on whatever device they choose, whenever
they choose.
»» You can implement successful omni-channel strategies to respond to the new behaviors
exhibited by customers, like completing transactions using multiple screens and the
expectation of relevant real-time, location-based offers.
»» Backbase CXP comes with Launchpad, a fully stocked portal-in-a-box implementation that
guarantees fast time-to-value.
»» Launchpad includes portal and native app deployments that are pre-optimized for use
across every device, on any channel.
»» Launchpad’s pre-built widget packs include all of the most commonly used widgets to give
you the functionality and tools you need to kickstart your project.
»» Engages with and empowers your customers by allowing them to create personalized
pages and dashboards.
»» Based on themes, an extensible architecture, and templates, Launchpad can be easily
tailored to suit the specific needs of your business.
4
5
6
6. Backbase - The Lean CXP that Delivers all
the Core Services you Need
Lean Portal & Widgets
At the core of the Backbase CXP is our agile, lean portal architecture. It includes essential
foundational services for: widget development and catalog management (aka your own private
app store), web oriented architecture (WOA), enterprise application integration, security
and permissions, plus workflow & publishing customization. These services help
you create rich, interactive applications for unbeatable customer experiences
with a much faster time-to-value.
Content Management
Backbase CXP integrates easily with your existing CMS and
comes with embedded content management capabilities
of its own. Its easy-to-use ‘what you see is what you get’
(WYSIWYG) page editing tools empower editorial teams to alter,
approve, and publish content, widgets and apps across multiple
digital channels without IT involvement.
Mobile Experience
Backbase CXP comes with its own advanced mobile SDK
that makes it possible to run widgets across mobile web,
hybrid, and native apps. The SDK can be embedded
in your existing mobile app or any 3rd party mobile
application development frameworks, such as Phonegap
and Titanium, and offers deep integration with the
mobile OS capabilities. Backbase CXP empowers your
business teams with powerful mobile editing and digital
marketing features to facilitate cross-channel journeys
and a seamless omni-channel experience.
Mobile
Experience
Content
Management
LeanPor
tal & Widgets
7. Campaign Management
Backbase CXP includes a comprehensive set of
personalization and targeting capabilities to help increase
online conversion and drive online sales. Using them, digital
marketing professionals can easily define online sales
campaigns, targeting rules, and set up A/B tests to target
relevant promotions to specific customer segments or
individuals. Backbase CXP’s open, extendable connector
architecture also leverages 3rd party digital marketing
tools, such as those for web analytics, operational CRM,
and analytical CRM systems.
Rule-Driven Forms
Many web and mobile apps have an extensive amount
of web forms that must enable self-service and smooth
onboarding processes throughout all digital channels. Backbase
Forms helps business teams to create and edit forms and manage
the business logic behind them to reduce friction and minimize
abandonment rates. A powerful rules engine helps you to create
intelligent customer dialogs that are customer and context aware.
Campaign
Management
Rule-Driven
Forms
Organizations adopting traditional,
heavyweight portals may take years to avail
themselves of even 20% of the full range
of capabilities, organizations adopting lean
portals employ 80% of the functionality they
need within months.
— Gartner, The Great Portal Divide
“ LeanPorta
l&
Widgets
8. Backbase CXP: Product Overview
Backbase Customer Experience Platform (CXP) provides all the function and flexibility today’s
enterprises need through the combined force of three distinct modules. CXP Manager is the elegant
and easy to use interface that ensures business and marketing teams are able to maintain total
control of the customer’s digital journey without IT involvement. Launchpad provides pre-built
functionality in the form of dynamic widgets, which are essentially the digital Lego that shape the
customer experience.
The final element that ensures everything runs smoothly and is seamlessly integrated with your
existing IT infrastructure, so you can reuse content, data, and functionality that is stuck in siloed
legacy systems, is the CXP Foundation. It is made up of a series of robust services and engines that
communicate with each other to facilitate the rich, lightening-fast experiences customers expect.
CXP Manager
CXP Foundation Services
Existing Systems
Launchpad
(Digital professionals) (Customers, employees, agents)
Customer in controlMarketing in control
IT in control
Presentation Integration Security Personalization
Communication Content Compliance Orchestration
9. CXP Manager
»» A highly intuitive interface that empowers business editors
and digital marketers to control every aspect of the customer
experience across all digital touchpoints.
»» CXP Manager helps enterprises align business and IT
teams for efficient online, mobile, and app development and
management in order to create and optimize compelling digital
experiences.
Launchpad
»» Backbase CXP’s ‘portal-in-a-box’, Launchpad, comes with
ready-to-use portal & mobile app deployments that are pre-
optimized for use across multiple devices and channels.
»» Launchpad includes the most commonly used templates,
layouts, navigation patterns, and widgets.
»» Modular architecture and use of open standards makes
Launchpad easy to extend and customize.
CXP Foundation
»» Provides IT teams with the essential services they need to
transform the digital experience.
»» Services include: security, application integration, presentation,
content, communication, personalization, and orchestration
services.
»» The foundation’s highly robust integration services are largely
responsible for ensuring that the enterprises using Backbase
CXP can reuse all of their existing apps, content, functionality,
and data.
Customer in control
Services
Presentation Integration
Security Personalization
Communication Content
Compliance Orchestration
Marketing in control
IT in control
10. Critically Recognized For
Faster Time-To-Market
Backbase CXP is one of the market’s leading omni-channel
customer experience platforms according to industry analysts
Gartner, Forrester, and Ovum.
Gartner positioned Backbase as the ‘Most Visionary’ vendor in the
visionary quadrant of their Magic Quadrant for Horizontal Portals
2013, and among the market leaders in their MarketScope for User
Experience Platforms, 2014.
In their report, The Great Portal Divide, Gartner states: “Lean portals
are unburdened by the bulk and legacy of comprehensive suites…
they often get customers to their desired value more quickly than
portal products from larger, more established providers. While
organizations adopting traditional, heavyweight portals may
take years to avail themselves of even 20% of the full range of
capabilities, organizations adopting lean portals employ 80% of the
functionality they need within months.”
When naming Backbase a ‘Market Leader’ in their Decision Matrix:
Selecting a Next-Generation Digital Channel Platform, Ovum
wrote: “Backbase allows a rapid time-to-market with its responsive
design approach to the digital channels. With this platform, banks
get a number of features that are well aligned with current trends
in the digital economy, not only allowing efficient servicing but
also effective sales and marketing actions. Therefore, Ovum
recommends to shortlist Backbase Portal when searching for a
competitive digital channel solution.”
Forrester gave Backbase full marks in their 2013 Market Overview:
Off-The-Shelf Channel Banking Solutions.
11. About Backbase
Backbase was founded in 2003 and is privately funded with
operations in New York, Atlanta, Amsterdam, Singapore, and
London. It is the maker of Backbase CXP, the award-winning
customer experience platform that helps enterprises create
omni-channel, customer-centric digital experiences. Backbase
CXP deploys a new presentation layer over underlying
infrastructure and IT systems, allowing enterprises to deliver
personal, relevant experiences to customers on every device,
in any context. Backbase CXP gives enterprises the tools and
functionality they need to transform their tired online and mobile
channels into engaging customer experiences, holistically
managed from a single platform.
Industry analysts Gartner, Forrester, and Ovum recognize
Backbase as a leader in terms of customer experience, mobile
and omni-channel focus, innovation, and time-to-value. Backbase
is the vendor of choice for global organizations such as GE,
Boingo, City of Seattle, Olympus, Costco, ABN Amro, Fidelity,
Nordstrom, Hiscox, Deutsche Bank, and ABB.
NORTH AMERICAN HQ
21 W 46th Street, 5th Floor
New York, NY 10036, United States
Toll-Free Number: +1 866 800 8996
Office Number: +1 646-478-7538
sales-us@backbase.com
EUROPEAN HQ
Jacob Bontiusplaats 9
1018 LL Amsterdam
The Netherlands
Phone: +31 20 465 8888
sales-eu@backbase.com
12. Ovum has named Backbase a ‘Market
Leader’ in their Next Generation Digital
Banking Channel Platform report.
Backbase awarded Best of Show at
FinovateEurope 2014.
WWW.BACKBASE.COM
A Visionary in the Magic Quadrant for
Horizontal Portals.
OVUM
GARTNER
FINOVATE