This document discusses next level mobile banking and contextual customer engagement. It promotes pursuing an omni-channel delivery model to provide seamless customer experiences across any device. This requires moving from separate "channel islands" to an integrated omni-channel platform with dynamic forms and processes. The document also stresses designing for instant customer journeys and contextual engagement through understanding customer context with rules and artificial intelligence. The goal is creating win-win experiences for customers and banks.
Backbase Webinar: Next Level Mobile Banking Backbase
In this special, exclusive webinar, Jouk Pleiter and Tim Rutten of Backbase will share best practices in how banks and credit unions move their mobile banking experience to the next level.
Find out the 5 habits of highly effective bank transformation projects – how financials can execute and optimize a successful mobile banking strategy that is integrated with a wider multi-channel strategy.
Total duration: 60 minutes
Banks won’t succeed if they don’t put the desires of their customers above all else. The current state of the banking industry falls short of expectations for both banks and their customers, yet the market has become increasingly competitive. Whilst the reasons for this vary, falling behind will most likely lead to failure.
Staying relevant is about so much more than just bringing nice interfaces to the end customer. An integrated approach is vital, one that spans the entire user experience and a host of back-end systems and procedures. This is about bringing everything together to create a smart framework that connects all the parts of the bank to optimize the customer experience. That framework is Customer OS and its four pillars are open banking, modular banking, omni-channel banking and smart banking.
An open API strategy and the clever use of data will drive the open and modular banking components. Segmented client experiences across all channels and embracing new technologies will power omni-channel and smart banking.
Most banks have already made the move to digital, but keeping up with today’s competition means becoming completely immersed in it. Anything less than 100% commitment is not enough. Your customers expect more than basic products and services, they expect holistic solutions to their financial needs. The truth is, if you’ve been tagging bits of digital onto the current offering — you’re already falling behind.
So where do you start?
Become a Digital-First Enterprise and move way beyond your comfort zone
Think digital
Change your business culture
In this comprehensive webinar, Jouk Pleiter and Tim Rutten, outline the tools and strategic approaches needed to become truly digital-first. Get serious about future proofing your bank, register today!
The Journey to Digital Transformation with CheBanca! Backbase
The presentation of Antonio Fratta Pasini, Head of CRM and Omni-channel of CheBanca!. In this webinar, Jouk Pleiter, CEO of Backbase, talks to two of the most innovative banks in Europe – Touch Bank and CheBanca!
Digital transformation is about fundamentally changing how banks attract, interact with and satisfy consumers, and it affects all levels of your organisation. Antonio and Andrei will share real-life examples of digital transformation in our new webinar, which will look at:
what was needed to start their digital transformation journeys
the key elements for success.
Antonio Fratta Pasini is Head of CRM and Omni-channel for CheBanca!, the retail bank of Mediobanca Group, the third largest financial services group in Italy. CheBanca! has always been at the forefront of innovation, from flagship futuristic branches to award-winning banking apps such as WOW!
Andrei Kozliar is CEO of Touch Bank, a neobank created by OTP Bank. Founded in 1949, OTP Bank is one of the largest independent financial service providers in Central and Eastern Europe, serving nine countries. Recognizing that today’s digital-savvy customers and emerging digital natives are going to be the fastest growing customer segment, OTP Bank decided to launch a new, digital- and mobile-only bank under the label Touch Bank.
In this special, exclusive webinar, Jouk Pleiter and Tim Rutten of Backbase will showcase the Finovate Europe’s Best of Show solution, The Everyday Bank - we will show how to create personalised customer journeys hyper targeted to users, resulting in increased customer acquisition and retention.
Instead of simply providing customers with traditional banking products such as account access and payment tools, the new solution will push the boundaries of personalisation to the next level by delivering tailor-made customer journeys based on real-time behavior, interests, location and preferences.
We will look at:
How can banks leverage on AI (artificial intelligence)? How can they harness its power to improve their customer experience?
The impact of the open fintech API ecosystem.
PSD2 - not just compliance but a new sales & origination opportunity
The main strategic directions banks should choose from
Too often, banks calculate the value of software solutions on their time to market. The quicker the solution goes live, the better the ROI. But what banks keep missing, is the value of their time-to-decision. In many situations, the dreadful and highly political decision-making processes during the Request for Information (RFI) phase, takes longer than actually implementing the software. Therefore, time-to-market goes both ways.
Backbase Webinar: Next Level Mobile Banking Backbase
In this special, exclusive webinar, Jouk Pleiter and Tim Rutten of Backbase will share best practices in how banks and credit unions move their mobile banking experience to the next level.
Find out the 5 habits of highly effective bank transformation projects – how financials can execute and optimize a successful mobile banking strategy that is integrated with a wider multi-channel strategy.
Total duration: 60 minutes
Banks won’t succeed if they don’t put the desires of their customers above all else. The current state of the banking industry falls short of expectations for both banks and their customers, yet the market has become increasingly competitive. Whilst the reasons for this vary, falling behind will most likely lead to failure.
Staying relevant is about so much more than just bringing nice interfaces to the end customer. An integrated approach is vital, one that spans the entire user experience and a host of back-end systems and procedures. This is about bringing everything together to create a smart framework that connects all the parts of the bank to optimize the customer experience. That framework is Customer OS and its four pillars are open banking, modular banking, omni-channel banking and smart banking.
An open API strategy and the clever use of data will drive the open and modular banking components. Segmented client experiences across all channels and embracing new technologies will power omni-channel and smart banking.
Most banks have already made the move to digital, but keeping up with today’s competition means becoming completely immersed in it. Anything less than 100% commitment is not enough. Your customers expect more than basic products and services, they expect holistic solutions to their financial needs. The truth is, if you’ve been tagging bits of digital onto the current offering — you’re already falling behind.
So where do you start?
Become a Digital-First Enterprise and move way beyond your comfort zone
Think digital
Change your business culture
In this comprehensive webinar, Jouk Pleiter and Tim Rutten, outline the tools and strategic approaches needed to become truly digital-first. Get serious about future proofing your bank, register today!
The Journey to Digital Transformation with CheBanca! Backbase
The presentation of Antonio Fratta Pasini, Head of CRM and Omni-channel of CheBanca!. In this webinar, Jouk Pleiter, CEO of Backbase, talks to two of the most innovative banks in Europe – Touch Bank and CheBanca!
Digital transformation is about fundamentally changing how banks attract, interact with and satisfy consumers, and it affects all levels of your organisation. Antonio and Andrei will share real-life examples of digital transformation in our new webinar, which will look at:
what was needed to start their digital transformation journeys
the key elements for success.
Antonio Fratta Pasini is Head of CRM and Omni-channel for CheBanca!, the retail bank of Mediobanca Group, the third largest financial services group in Italy. CheBanca! has always been at the forefront of innovation, from flagship futuristic branches to award-winning banking apps such as WOW!
Andrei Kozliar is CEO of Touch Bank, a neobank created by OTP Bank. Founded in 1949, OTP Bank is one of the largest independent financial service providers in Central and Eastern Europe, serving nine countries. Recognizing that today’s digital-savvy customers and emerging digital natives are going to be the fastest growing customer segment, OTP Bank decided to launch a new, digital- and mobile-only bank under the label Touch Bank.
In this special, exclusive webinar, Jouk Pleiter and Tim Rutten of Backbase will showcase the Finovate Europe’s Best of Show solution, The Everyday Bank - we will show how to create personalised customer journeys hyper targeted to users, resulting in increased customer acquisition and retention.
Instead of simply providing customers with traditional banking products such as account access and payment tools, the new solution will push the boundaries of personalisation to the next level by delivering tailor-made customer journeys based on real-time behavior, interests, location and preferences.
We will look at:
How can banks leverage on AI (artificial intelligence)? How can they harness its power to improve their customer experience?
The impact of the open fintech API ecosystem.
PSD2 - not just compliance but a new sales & origination opportunity
The main strategic directions banks should choose from
Too often, banks calculate the value of software solutions on their time to market. The quicker the solution goes live, the better the ROI. But what banks keep missing, is the value of their time-to-decision. In many situations, the dreadful and highly political decision-making processes during the Request for Information (RFI) phase, takes longer than actually implementing the software. Therefore, time-to-market goes both ways.
People want a seamless customer experience and smart digital platforms. Banking providers, however, are struggling to complete.
Legacy systems are delaying digital transformations for 77% of financial institutions, and stopping half of them. Agility and streamlined systems are crucial to delivering superb customer experiences, and you need the right digital banking platformto get there.
Our experts, Tim Rutten, the VP Solutions Engineering, and Barry de Leeuw, the Solutions Engineer, discuss the following topics:
* Omni-channel customer experience;
* Open APIs;
* Modular architecture;
* Smart AI-driven banking.
Learn more about the four strategic pillars required to build a future-proof digital bank.
Bank 2.0 - How to get ready for the new era of Engagement BankingBackbase
In this presentation, Jelmer de Jong presents the Backbase vision of Engagement Banking, introducing the concept of Bank 2.0, to help banks prepare for this new era.
Bank 2.0 & the Power of Widgets as presented in the Backbase webinar: Banking on Digital: Innovation in Financial Services
A 'Digital First' mindset is fundamental for financial services providers focused on significantly enhancing customer satisfaction, building customer loyalty and deepening share of wallet. In this joint Accenture and Backbase webinar, Joydeep Bhattacherya, Managing Director at Accenture and Jouk Pleiter, CEO & Co-Founder at Backbase will talk about how banks can adopt a Digital First strategy and will focus on how to create a Amazon-like post-login banking experience.
Online Banking 2.0 by Feature Banking MagazineBackbase
Since online banking became mainstream, the web has moved on. Jouk Pleiter of Backbase tells Future Banking how new thinking and technology is helping innovative banks set the pace of change.
Mobile Banking webinar, December 15, 2010 by Jouk PleiterBackbase
Backbase is going to present multiple customer cases for Mobile Banking and multi channel publishing. Your customers are now accessing your online banking portal using a variety of devices: desktop, tablets and smartphones. You now need a single, cohesive platform to deploy your eChannel across these multiple devices. Learn how to develop a context-aware portal, one that provides your customers with an optimized and personal environment on any device, any time and anywhere.
Backbase Webinar with Capco: The Adjacent PossibleBackbase
Slides of the November 1, 2016 webinar 'The Adjacent Possible for Banks'.
Digitally platformed customer experiences are rewiring consumer expectations. To resist competition, banks need new perspectives and fresh thought processes.
Now, in 2016, we see every bank engaging with a series of fundamental challenges.
· How should they take best advantage of the digital revolution?
· How can they harness its power to improve their customer experience?
· What strategic directions should they choose?
We believe the best answers are contained in an approach called the Adjacent Possible. The Adjacent Possible provides a powerful conceptual framework for a bank’s digital strategy. So what is this framework? And how can it be applied? See the webinar or check out the slides for more info.
Our guest speaker on this topic is Nic Parmaksizian, an award-winning FS specialist with a record for delivering innovative digital experiences and customer journeys. Nic leads Capco Digital business across EMEA. Nic has spent more than 15 years in the Financial Services industry and has worked with the world’s most important banks. Nic is a founder at East London Ventures. Nic is also a founding member of the FinTech working group at Tech London Advocates. Nic is a mentor and advisor to various startups in Europe and the Americas, where he focuses on building lasting businesses fast, making the right connections, and facilitating investment opportunities.
Every problem has an opportunity: while challenger banks are thriving, incumbents are sourcing open banking capabilities to catch up. In the Banking Automation Bulletin, VP of Strategy Tim Rutten shares his thoughts on how incumbents can develop the best
Can a bank disrupt? Imagining the bank as a retailer for digital goods.
In this webinar Amir Tabakovic, Head of Market Development at PostFinance will share his expertise on the latest technology to disrupt the traditional banking model; the integration of digital gift cards into banks’ own existing digital channels. Integrating gift cards embraces the continuing shift in media consumption towards digital channels and generates new revenue for the bank, while improving customer loyalty.
“By looking at partnerships with multinational companies from a completely new perspective, we were able to zero in on the area of digital goods and look for ways we could begin innovating. We realized that the in-app buying process for virtual codes, such as those used by iTunes, Nintendo, XBOX, Sony-PSN, and paysafecards, inside a banking app would be a first not only for PostFinance but also for the entire banking sector. During the webinar I’ll be sharing how we approached the idea practically, what we feel the market potential is, and what challenges we’ve had to overcome.” - Amir.
Amir Tabakovic currently serves as Head of Market Development at PostFinance, the fourth largest retail bank in Switzerland. In his current role, he is responsible for initiation, development and market introduction of digital innovations. A former internet start-up entrepreneur, Mr Tabakovic likes to be at the centre of merging business and communication technologies and bringing new solutions to market. He has participated in the Mobey Forum since 2010, currently chairs the Mobey Forum Mobile Wallet Workgroup and has been a member of the Board since 2011.
Costas Markides, Professor of Strategy and Entrepreneurship, presented on how the technologies of social era are changing the way we do business, at London Business School's flagship event, the Global Leadership Summit.
Learn more about what happened at #2014GLS: http://bit.ly/1tI2kNn
Learn more about the Global Leadership Summit: http://gls.london.edu
People want a seamless customer experience and smart digital platforms. Banking providers, however, are struggling to complete.
Legacy systems are delaying digital transformations for 77% of financial institutions, and stopping half of them. Agility and streamlined systems are crucial to delivering superb customer experiences, and you need the right digital banking platformto get there.
Our experts, Tim Rutten, the VP Solutions Engineering, and Barry de Leeuw, the Solutions Engineer, discuss the following topics:
* Omni-channel customer experience;
* Open APIs;
* Modular architecture;
* Smart AI-driven banking.
Learn more about the four strategic pillars required to build a future-proof digital bank.
Bank 2.0 - How to get ready for the new era of Engagement BankingBackbase
In this presentation, Jelmer de Jong presents the Backbase vision of Engagement Banking, introducing the concept of Bank 2.0, to help banks prepare for this new era.
Bank 2.0 & the Power of Widgets as presented in the Backbase webinar: Banking on Digital: Innovation in Financial Services
A 'Digital First' mindset is fundamental for financial services providers focused on significantly enhancing customer satisfaction, building customer loyalty and deepening share of wallet. In this joint Accenture and Backbase webinar, Joydeep Bhattacherya, Managing Director at Accenture and Jouk Pleiter, CEO & Co-Founder at Backbase will talk about how banks can adopt a Digital First strategy and will focus on how to create a Amazon-like post-login banking experience.
Online Banking 2.0 by Feature Banking MagazineBackbase
Since online banking became mainstream, the web has moved on. Jouk Pleiter of Backbase tells Future Banking how new thinking and technology is helping innovative banks set the pace of change.
Mobile Banking webinar, December 15, 2010 by Jouk PleiterBackbase
Backbase is going to present multiple customer cases for Mobile Banking and multi channel publishing. Your customers are now accessing your online banking portal using a variety of devices: desktop, tablets and smartphones. You now need a single, cohesive platform to deploy your eChannel across these multiple devices. Learn how to develop a context-aware portal, one that provides your customers with an optimized and personal environment on any device, any time and anywhere.
Backbase Webinar with Capco: The Adjacent PossibleBackbase
Slides of the November 1, 2016 webinar 'The Adjacent Possible for Banks'.
Digitally platformed customer experiences are rewiring consumer expectations. To resist competition, banks need new perspectives and fresh thought processes.
Now, in 2016, we see every bank engaging with a series of fundamental challenges.
· How should they take best advantage of the digital revolution?
· How can they harness its power to improve their customer experience?
· What strategic directions should they choose?
We believe the best answers are contained in an approach called the Adjacent Possible. The Adjacent Possible provides a powerful conceptual framework for a bank’s digital strategy. So what is this framework? And how can it be applied? See the webinar or check out the slides for more info.
Our guest speaker on this topic is Nic Parmaksizian, an award-winning FS specialist with a record for delivering innovative digital experiences and customer journeys. Nic leads Capco Digital business across EMEA. Nic has spent more than 15 years in the Financial Services industry and has worked with the world’s most important banks. Nic is a founder at East London Ventures. Nic is also a founding member of the FinTech working group at Tech London Advocates. Nic is a mentor and advisor to various startups in Europe and the Americas, where he focuses on building lasting businesses fast, making the right connections, and facilitating investment opportunities.
Every problem has an opportunity: while challenger banks are thriving, incumbents are sourcing open banking capabilities to catch up. In the Banking Automation Bulletin, VP of Strategy Tim Rutten shares his thoughts on how incumbents can develop the best
Can a bank disrupt? Imagining the bank as a retailer for digital goods.
In this webinar Amir Tabakovic, Head of Market Development at PostFinance will share his expertise on the latest technology to disrupt the traditional banking model; the integration of digital gift cards into banks’ own existing digital channels. Integrating gift cards embraces the continuing shift in media consumption towards digital channels and generates new revenue for the bank, while improving customer loyalty.
“By looking at partnerships with multinational companies from a completely new perspective, we were able to zero in on the area of digital goods and look for ways we could begin innovating. We realized that the in-app buying process for virtual codes, such as those used by iTunes, Nintendo, XBOX, Sony-PSN, and paysafecards, inside a banking app would be a first not only for PostFinance but also for the entire banking sector. During the webinar I’ll be sharing how we approached the idea practically, what we feel the market potential is, and what challenges we’ve had to overcome.” - Amir.
Amir Tabakovic currently serves as Head of Market Development at PostFinance, the fourth largest retail bank in Switzerland. In his current role, he is responsible for initiation, development and market introduction of digital innovations. A former internet start-up entrepreneur, Mr Tabakovic likes to be at the centre of merging business and communication technologies and bringing new solutions to market. He has participated in the Mobey Forum since 2010, currently chairs the Mobey Forum Mobile Wallet Workgroup and has been a member of the Board since 2011.
Costas Markides, Professor of Strategy and Entrepreneurship, presented on how the technologies of social era are changing the way we do business, at London Business School's flagship event, the Global Leadership Summit.
Learn more about what happened at #2014GLS: http://bit.ly/1tI2kNn
Learn more about the Global Leadership Summit: http://gls.london.edu
Storytelling is crucial to communicate a strategy. Here's a review from of The Execution Shortcut, reproduced by kind permission of the Institute of Internal Communication.
The Strategy Execution Barometer is the largest strategy implementation benchmark in the world. It offers actionable, fact-based information to improve the strategy execution approach. This document offers an introduction.
Strategy_Execution_as_a_competitive_advantage:_slides_Egypt_event_Jeroen_De_F...Jeroen De Flander
These are my 70+ slides from the Egypt event "Next generation Strategy". Speakers are Roger Martin, Costas Markides, Michael Porter and Jeroen De Flander.
Strategy quotes are great to spice-up your presentations. Here's a list of 54 strategy and strategy execution quotes you can use. Check out more at jeroen-de-flander.com
Strategy Morning with Jeroen De Flander in Dubai 2013Pedro S. Pereira
Jeroen De Flander is a seasoned international strategy execution expert, top executive coach, seminar leader and highly regarded keynote speaker. He helped more than 21,000+ managers in 30 countries master the necessary execution skills, including the USA, Brazil, Venezuela, Malaysia, Spain, Italy, Chile, Jordan, Russia, Estland, the Netherlands, France, the UK, Germany, China, Dubai, Peru, Kuwait, Croatia, Norway, Korea and Belgium. He shared the stage with strategy gurus like Michael Porter, Costas Markides and Roger Martin, three of the world’s top 50 thinkers.
Strategy Execution is more important then ever. This ebook will help you identify the 7 most common strategy execution hurdles (execution villains) and shows you how to combat them.
Rabobank: Case Studies in Mobile Banking & Payments Development: November 201...Dan Armstrong
A brief presentation on mobile banking and payments developments within Rabobank Nederland and Rabobank International; as well as some case studies of how Rabo Development uses these lessons learned in developing countries.
Dan Armstrong
IIR Mobile Payment Services
Prague, Czech Republic
02 November 2010
strategy execution, strategy, jeroen de flander, kaplan and norton, the balanced scorecard, strategy execution heroes, strategy execution training, the institute for strategy execution
HCL Volt MX Overview - DNUG Stammtisch SchweizDNUG e.V.
Slides zum Impulsreferat: HCL MX Go – Was steckt hinter diesen sieben Buchstaben und was hat das mit Notes/Domino zu tun? | Tom Haab - HCL | DNUG Stammtisch Schweiz | 10.05.2023
The Emerging Customer Experience Platform TrendBackbase
In the past, organizations built websites, portals, and mobile apps, based on their internal silos. They did not realize how the web and customer expectations would evolve. In an effort to keep up, they created even more silos by complicating their channels further with disconnected and disparate tools.
Today, the goal is to create a comprehensive technology platform that provides a set of services that enable enterprises to quickly streamline their digital customer interactions, regardless of the legacy systems that have been holding them back in the past. We call this the Customer Experience Platform; a dynamic new layer that is deployed over existing systems to deliver a superior customer experience, anytime, anyplace, and on any device, while at the same time giving e-business teams control over the entire online customer journey.
In this webinar, Backbase CEO & Co-Founder Jouk Pleiter, together with Global Head of Marketing, Jelmer de Jong, discuss The Emerging Customer Experience Platform Trend. Introducing the ‘CXP’ which integrates a set of core features, including WCM, Portal, Mobile, Forms, Digital Marketing, Social, and Analytics.
Read more about our vision: http://blog.backbase.com/3816/backbase-vision-user-experience-platform/
Rapid Mobile Media's software platforms for the delivery of mobile applications and services without the need for porting. More information see www.rapid-mobile.com.
MindK offers web and mobile app development, quality assurance, and DevOps services. Over the past decade, MindK has developed over 120 complex B2B and B2C solutions in the e-commerce, financial services, and construction sectors. Our coordinated teams include project managers, developers, designers, DevOps, and QA engineers. At MindK, our goal is to help clients accelerate growth and innovation, boost operational efficiency and improve profitability and customer satisfaction.
Founded in 2009, MindK has more than 10 years of experience developing software solutions for businesses all over the world. We partner with organizations from start-ups to SMEs to help them accelerate growth and innovation, transform operational efficiency, deliver new products to market, improve profitability and customer satisfaction.
Since the foundation, MindK implemented over 130 complex B2B and B2B2C web and mobile applications in several business niches, among them: construction and real estate, HR & recruiting, sustainability management, e-commerce, financial services, etc. Our 65+ employees, MindKickers, share a passion for leveraging the latest technology trends to solve business challenges, strengthen IT infrastructure, and enable sustainable growth.
In 2019 MindK joined the Canada-Ukraine Trade and Investment Support Project (CUTIS). The CUTIS project is a five-year project that is funded by the Government of Canada through Global Affairs Canada and managed by The Conference Board of Canada in coalition with the Canada Ukraine Chamber of Commerce. Together with 12 leading Ukrainian IT companies, MindK visited Canada and took part in a five-day event, which included a series of B2B meetings with Canadian business, seminars and panel discussions (https://cutisproject.org/en/blog/canada-silicon-valley-north/). In addition to the CUTIS event, the MindK Team organized a roadshow and held 18 meetings with potential clients in Toronto.
MindK footprint spreads globally and covers the following regions: USA, Canada, UK, Norway, Australia, Israel, and the Czech Republic.
In 2013, together with the Sumy State University of Ukraine (https://sumdu.edu.ua/int/en/), MindK launched an educational lab for software developers. Over 130 students have finished MindK’s “Advanced Web-development” course and started their careers in IT. In 2017, MindK founded a yearly IT conference “UP2IT” (https://up2it.com.ua/) which brought together more than 500 visitors last year. The two days session included lectures, panel discussions, and knowledge sharing, workshops and networking. In addition to that, MindK organizes monthly tech talks for IT people called “Tech Battles”. All of these initiatives develop the intellectual capital of MindK to pursue the corporate objectives and bring together the brightest and most enquiring technical minds.
ChannelCandy is a custom branded mobile app designed for Vendor, Distributor and Associations to deliver Channel highlights, company news and sales tools into the hands of Channel Partners. Developed by the team at ChannelEyes, it is reinventing Channel communication for leading firms in our industry.
ChannelCandy runs on iPhone, iPad, Android as well as all mobile web enabled platforms such as BlackBerry, Windows and the PC Web Browser.
The mobile app delivers an innovative way to drive:
Channel Sales Enablement – Deploying the tools and resources necessary to make your Channel act as an extension of your own sales team. Vendors can even send motivational messages to drive the sales cycle forward!
Channel Education – Publishing rich media such as videos, whitepapers, case studies and certification courses, Vendors can raise the level of knowledge and capabilities of their Partners.
Channel Incentives – Partners admit that they leave money on the table because they don’t regularly stay up to date. With a mobile app, they can set alerts and be notified each time a new incentive is launched.
Channel Tools – by customizing the app with external tools such as configurators, calculators, quoting tools, deal registration and product information, Vendors will drive better sell-thru, stronger options and accessories attach, as well as more robust program participation.
Technical Updates – keep your Channel Partners up to date with tech bulletins, service fixes and other critical updates in real-time. Technicians can customize the app to receive push notifications and collaborate with other members of the community, leveraging the wisdom of the crowd.
La crescita veloce è uno degli aspetti più rilevanti dell'economia negli ultimi anni. Startup, scaleup e unicorni sono tutte aziende che, anno su anno, crescono in modo vertiginoso a livello di numeri di business e di persone, facendo scaling dei sistemi IT.
Le aziende "pre native digitali" stanno guardando a queste realtà come a potenziali (o reali) competitor e si stanno organizzando per scalare. Ma un conto è avere una struttura di business nata per scalare, un conto è scalare con un business avviato da almeno 20/30 anni. Cultura aziendale, sistemi IT e tecnologie si sono stratificati nel tempo e possono essere un ostacolo a questa corsa verso l'alto.
In questo talk vedremo buone pratiche, tecniche e modelli per scalare realtà enterprise sia a livello tecnico (e tecnologico), sia a livello organizzativo. Lo faremo attraverso esempi concreti di casi reali e proponendo spunti su come superare le difficoltà che si incontrano durante il percorso.
Parleremo di Cloud Native, di migrazione da Monoliti e Microservices, di API as a Product, di Organizzazioni Enterprise in stile Open Source e di Cultura Aziendale.
AWS provides secure scalable services to build, test, and monitor mobile apps.
AWS Mobile Hub is an entry-level platform that lets you easily add and configure backend features for apps, including user authentication, storage, APIs, serverless logic, notifications, and analytics. It automatically provisions the AWS services that power these features, and generates working apps for iOS and Android that use your provisioned services.
You can then test on the same devices your customers use and run tests across a large selection of physical devices. Unlike emulators, physical devices provide a more accurate understanding of how users interact with your app by taking into account factors such as memory, CPU usage, location, and modifications done by manufactures and carriers to the firmware and software.
In this session, we will will walk you through feature selection, configuration, and provisioning the AWS services to demonstrate how to create and operate a mobile app that runs on AWS. We'll generate a working app for iOS and Android that uses AWS to provide a secure scalable serverless backend.
MindK offers web and mobile app development, quality assurance, and DevOps services. Over the past decade, MindK has developed over 120 complex B2B and B2C solutions in the e-commerce, financial services, and construction sectors. Our coordinated teams include project managers, developers, designers, DevOps, and QA engineers. At MindK, our goal is to help clients accelerate growth and innovation, boost operational efficiency and improve profitability and customer satisfaction.
Our passion for technology and years of experience in the IT industry is reflected in the professionalism of our team, enabling us to deliver predictable results that exceed expectation, accelerating our clients’ time to market and ensuring sustainable growth.
We are proud that:
Our average client relationship is 5 years
96% of our clients' projects have met deadlines
84% of our clients continue working with us on this very day and come back with new projects.
MindK footprint spreads globally and covers the following regions: USA, UK, EU, Norway, Australia, and Israel.
Similar to Backbase Webinar: Next Level Mobile Banking (20)
This Backbase webinar will demonstrate how banks can innovate and become digital-first by adopting a more startup-like approach, where failure isn’t frowned upon but embraced. This approach acts as a catalyst for banks, so that they can better meet future challenges and client demands.
Watch the full webinar here: https://www.youtube.com/watch?v=XlYy0cskPTU
2019 outlook : 3 key trends that will impact digital-first bankingBackbase
Today’s banking industry has moved beyond a ‘digital technology on the side’ way of thinking. The world’s leading financial service providers are mobilizing their entire organizations on a journey to become digital to the core: truly digital-first.
Backbase Webinar: The Adjacent Possible for Banks Backbase
Slides of the November 1, 2016 webinar 'The Adjacent Possible for Banks'.
Digitally platformed customer experiences are rewiring consumer expectations. To resist competition, banks need new perspectives and fresh thought processes.
Now, in 2016, we see every bank engaging with a series of fundamental challenges.
· How should they take best advantage of the digital revolution?
· How can they harness its power to improve their customer experience?
· What strategic directions should they choose?
We believe the best answers are contained in an approach called the Adjacent Possible. The Adjacent Possible provides a powerful conceptual framework for a bank’s digital strategy. So what is this framework? And how can it be applied? See the webinar or check out the slides for more info.
Our guest speaker on this topic is Nic Parmaksizian, an award-winning FS specialist with a record for delivering innovative digital experiences and customer journeys. Nic leads Capco Digital business across EMEA. Nic has spent more than 15 years in the Financial Services industry and has worked with the world’s most important banks. Nic is a founder at East London Ventures. Nic is also a founding member of the FinTech working group at Tech London Advocates. Nic is a mentor and advisor to various startups in Europe and the Americas, where he focuses on building lasting businesses fast, making the right connections, and facilitating investment opportunities.
Backbase webinar feat. Jim Marous: State of the Digital Customer Journey Backbase
Customer loyalty and retention, two of the most important considerations in measuring business success in banking, are created by truly knowing your customer and offering a superior customer experience.
However, banks need to improve customer experience, and digital channels are the best way to achieve this. Many FIs know this already, yet still find it difficult to seize the opportunity, despite knowing many customer pain points, such as no real onboarding process, a personalization gap, and lack of a seamless omni-channel experience.
In this new Backbase webinar, we have talked to the renowned industry thought leader Jim Marous, co-publisher of The Financial Brand and publisher of the Digital Banking Report, about the importance of digital channels, about onboarding, and about the multi-channel process.
The webinar agenda covers:
The importance of digital channels
Digital onboarding
The commitment to the digital
The real online customer experience: the omni-channel process
Financial institutions in Europe are preparing to confront a major legislation revision for the banking industry: the proposal for a revised directive on payment services in the internal market, better known as Payment Services Directive, or PSD2.
PSD2 represents one of the single biggest changes in banking industry history, because it’s the first time banks will be obligated by law to open their infrastructures to third parties. Many banks are concerned about this legislation, feeling exposed and under attack from new entrants. It also enables customers to be in the driving seat when it comes to their finances. Yet, does it need to be a huge threat?
In this special, exclusive webinar, Jouk Pleiter and Jelmer de Jong of Backbase talk about what PSD2 means for the banking industry, and how can banks can prepare for this inevitable change. We are looking at:
What PSD2 actually is
PSD2 and the connection with APIs
PSD2’s impact on banks
New entrants in the banking space
The bank’s fundamental strategic choice: the defensive or offensive strategy
Opportunities to capitalise on.
The Journey to Digital Transformation with Touch BankBackbase
The presentation of Andrei Kozliar, CEO of Touch Bank. In this webinar, Jouk Pleiter, CEO of Backbase, talks to two of the most innovative banks in Europe – Touch Bank and CheBanca!
Digital transformation is about fundamentally changing how banks attract, interact with and satisfy consumers, and it affects all levels of your organisation. Antonio and Andrei will share real-life examples of digital transformation in our new webinar, which will look at:
what was needed to start their digital transformation journeys
the key elements for success.
Antonio Fratta Pasini is Head of CRM and Omni-channel for CheBanca!, the retail bank of Mediobanca Group, the third largest financial services group in Italy. CheBanca! has always been at the forefront of innovation, from flagship futuristic branches to award-winning banking apps such as WOW!
Andrei Kozliar is CEO of Touch Bank, a neobank created by OTP Bank. Founded in 1949, OTP Bank is one of the largest independent financial service providers in Central and Eastern Europe, serving nine countries. Recognizing that today’s digital-savvy customers and emerging digital natives are going to be the fastest growing customer segment, OTP Bank decided to launch a new, digital- and mobile-only bank under the label Touch Bank.
The Backbase webinar slides on Wednesday, 30th March: Embrace FinTech with Jouk Pleiter and Jelmer de Jong.
In this webinar, Jouk Pleiter and Jelmer de Jong of Backbase will talk about how banks turn the threat into opportunity and embrace fintech. Fintech is a hot market. All around the world, startups are launching, challenger banks are formed, and fintech is on everybody's lips. In this free webinar, we reveal how banking and financial services can learn from these new fintech players, and how banks can use fintech companies and fintech vision to accelerate their own digital transformation, with strong focus on:
How to leverage fintech in your digital strategy.
The emerging Banking as a Service (BaaS) model.
The impact of the open fintech API ecosystem.
Initiating rapid business innovation.
Real-world examples.
Uber has become a byword for the disruption of an entire industry with every new startup calling itself the ‘Uber of ______’.
What can we in banking and financial services learn from Uber and its fellow disrupters? How as established can we learn and innovate, to deliver better experiences to our customers? And how can we embrace disruption to beat out the wave of new fintech companies?
This webinar will look at:
Breakdown the types and elements of Uber-like disruption that apply to banking and financial services.
Examples of disruption and innovation.
The imperative to deliver innovative digital experiences.
What is required to deliver digital experiences that customers want to use.
Guest speaker on this topic is Simon Mathews, Chief Strategy Officer, Extractable. Regularly sought after to speak on innovation and experience topics, Simon leads the strategy and digital experience design teams at Extractable, a leading digital experience design firm based in San Francisco.
He is responsible for driving better outcomes for his clients’ customers, through the application of cutting-edge digital design techniques and innovative strategies. Simon’s team spans digital strategists, user-experience designers, content strategists and visual designers working in an agile methodology.
He has over 20 years of consultancy experience spanning communications, advertising, and digital agencies in Europe, Asia and the US. He has worked with both major corporations and startups around the world including AIA, ACE Group, AIG, ALICO, Autodesk, BOK Financial, BMO, Dell, Emirates Airlines, IBM, Juniper, Leapfrog, LVMH., Merrill Corporation, Micron, McAfee, Motif Investing, The Newport Group, Nokia, Reebok, St. Luke’s, Seagate, Southwest Airlines, Stanford healthcare, TD Bank, Ubisoft, ZoneLabs, and WL Gore.
Simon has visited 56 countries and is an avid kiteboarder, always seeking the next windy destination.
Building the 10x better bank, by @joukpleiter & @jelmerdejong
Slides of the November 11, 2015 webinar 'Omni-channel banking & the digital transformation roadmap'.
In this webinar, Jouk Pleiter and Jelmer de Jong of Backbase will talk about building the 10-times-better bank.
The financial services market is going through many changes. New challengers have appeared and are looking for a slice of the market. In addition, customers are more demanding and more informed, expecting convenience and simplicity when it comes to financial services, particularly online and via mobile devices. People love digital services such as Netflix, Amazon, and Uber because they’re easy to use and deliver great customer experiences. They deliver 10 times more convenience and better customer experiences than the status quo, and are therefore winning the market. It’s only a matter of time before the 10-times-better bank is founded, a thought that's on the radar of every banker.
In this webinar, we outline the journey of creating the 10-times-better bank, providing a detailed analysis of how banks can begin their digital journey, with a strong focus on five main points:
1) new competitors in banking: the disrupters
2) customer experience: the key ingredients
3) omni-channel and the changing channel mix
4) mobile's impact on online sales and share of wallet
5) regaining control in the era of digitization
Recording of the Backbase webinar Building a Smarter Bank, with Ron Shevlin.
With technological developments and upstarts threatening to disrupt and displace established financial institutions, what should banks and credit unions do to defend their positions, and to grow and thrive in the new world of banking?
In short, it's about how to become a ‘smarter’ bank – smarter about developing customer trust and relationships, smarter about understanding consumers' needs and wants, smarter about using technology, smarter about marketing products and services, and smarter about making money.
In this webinar, Ron Shevlin, author of Smarter Bank, Snarketing Blogger & analyst at Cornerstone Advisors (before he worked at Aite Group and Forrester), provides a no-nonsense framework to address broad issues impacting banking's rapidly changing business model. The webinar addresses topics such as innovation, big data, customer engagement, mobile payments, personal financial management, and the changing financial behaviors of consumers, in particular, the Millennials.
Growing momentum for Disruption in FinTech:
Looking back and looking forward.
Recording of the Backbase webinar of December 18th, 2014.
In our 2014 closing webinar we will look back at the disruptive highlights of this year and we start looking forward to 2015.
From BBVA acquiring Simple, to more and more neo-banks popping up, fintech startups going IPO and omni-channel moving from marketing buzz to the real thing. In this 60 minute webinar, Backbase's Jouk Pleiter and Jelmer de Jong discuss the main trends and best practices for banks and credit unions to keep on disrupting in the digital banking space.
Everyday Bank: A Journey to Digital TransformationBackbase
Accenture’s Senior Managing Director, Juan Pedro Moreno, shares the firm’s vision for banks in the digital age. During this free, one hour long webinar, Juan Pedro will highlight:
- How customer behavior has shaped a digital revolution for banks,
- How technology is blurring the boundaries that define customer service, and
- What threats and opportunities this emerging digital landscape presents for banks.
- Last but not least, he will go into the specific steps banks must take in order to become a successful Everyday Bank.
"Banks face a growing challenge from non-bank entities that are aggressively using digital innovations to take on functions traditionally part of banking. Think Amazon, which now offers loans to its merchants. Or the giant Alibaba, now the world’s largest payment provider. But banks have a huge competitive advantage in this digital world. With their vast digital data, payment know-how and deep understanding of compliance, security and financing, they are positioned to become an Everyday Bank, providing an unparalleled personalized customer experience that cannot be replicated by non-banks."
-- The Everyday Bank, Accenture.
Shift Happens: Key Innovation Drivers in Consumer PaymentsBackbase
In this webinar we will be talking to Sam Maule, Consulting Manager at Carlisle & Gallagher Consulting Group, to identify and discuss the issues that are influencing a change in consumer attitudes to and adoption of payment channels. We’ll also be taking a look at the drivers behind innovation in payments and how both traditional and non-traditional payment ecosystem players are responding.
Sam Maule serves as a Consulting Manager at Carlisle & Gallagher Consulting Group. He joined the firm in June 2011 focusing on the Cards & Payments Community of Practice. In this role, Sam provides industry subject matter knowledge and experience to CG's Financial Services clients in support of projects such as Consumer and Commercial Card portfolio management, emerging payments, Loyalty & Prepaid, and online/mobile banking.
Prior to joining CG, Sam held management positions with TSYS in a number of Consumer and Commercial Card areas, including digital card management, mobile, loyalty & prepaid, and consultative services. Sam is an active voice in the FinTech Social Media space, and his contributions led to his recognition as one of Bank Innovation's 2013 Banking Innovators To Watch.
Taurus Zodiac Sign_ Personality Traits and Sign Dates.pptxmy Pandit
Explore the world of the Taurus zodiac sign. Learn about their stability, determination, and appreciation for beauty. Discover how Taureans' grounded nature and hardworking mindset define their unique personality.
Attending a job Interview for B1 and B2 Englsih learnersErika906060
It is a sample of an interview for a business english class for pre-intermediate and intermediate english students with emphasis on the speking ability.
The world of search engine optimization (SEO) is buzzing with discussions after Google confirmed that around 2,500 leaked internal documents related to its Search feature are indeed authentic. The revelation has sparked significant concerns within the SEO community. The leaked documents were initially reported by SEO experts Rand Fishkin and Mike King, igniting widespread analysis and discourse. For More Info:- https://news.arihantwebtech.com/search-disrupted-googles-leaked-documents-rock-the-seo-world/
RMD24 | Retail media: hoe zet je dit in als je geen AH of Unilever bent? Heid...BBPMedia1
Grote partijen zijn al een tijdje onderweg met retail media. Ondertussen worden in dit domein ook de kansen zichtbaar voor andere spelers in de markt. Maar met die kansen ontstaan ook vragen: Zelf retail media worden of erop adverteren? In welke fase van de funnel past het en hoe integreer je het in een mediaplan? Wat is nu precies het verschil met marketplaces en Programmatic ads? In dit half uur beslechten we de dilemma's en krijg je antwoorden op wanneer het voor jou tijd is om de volgende stap te zetten.
Cracking the Workplace Discipline Code Main.pptxWorkforce Group
Cultivating and maintaining discipline within teams is a critical differentiator for successful organisations.
Forward-thinking leaders and business managers understand the impact that discipline has on organisational success. A disciplined workforce operates with clarity, focus, and a shared understanding of expectations, ultimately driving better results, optimising productivity, and facilitating seamless collaboration.
Although discipline is not a one-size-fits-all approach, it can help create a work environment that encourages personal growth and accountability rather than solely relying on punitive measures.
In this deck, you will learn the significance of workplace discipline for organisational success. You’ll also learn
• Four (4) workplace discipline methods you should consider
• The best and most practical approach to implementing workplace discipline.
• Three (3) key tips to maintain a disciplined workplace.
[Note: This is a partial preview. To download this presentation, visit:
https://www.oeconsulting.com.sg/training-presentations]
Sustainability has become an increasingly critical topic as the world recognizes the need to protect our planet and its resources for future generations. Sustainability means meeting our current needs without compromising the ability of future generations to meet theirs. It involves long-term planning and consideration of the consequences of our actions. The goal is to create strategies that ensure the long-term viability of People, Planet, and Profit.
Leading companies such as Nike, Toyota, and Siemens are prioritizing sustainable innovation in their business models, setting an example for others to follow. In this Sustainability training presentation, you will learn key concepts, principles, and practices of sustainability applicable across industries. This training aims to create awareness and educate employees, senior executives, consultants, and other key stakeholders, including investors, policymakers, and supply chain partners, on the importance and implementation of sustainability.
LEARNING OBJECTIVES
1. Develop a comprehensive understanding of the fundamental principles and concepts that form the foundation of sustainability within corporate environments.
2. Explore the sustainability implementation model, focusing on effective measures and reporting strategies to track and communicate sustainability efforts.
3. Identify and define best practices and critical success factors essential for achieving sustainability goals within organizations.
CONTENTS
1. Introduction and Key Concepts of Sustainability
2. Principles and Practices of Sustainability
3. Measures and Reporting in Sustainability
4. Sustainability Implementation & Best Practices
To download the complete presentation, visit: https://www.oeconsulting.com.sg/training-presentations
Premium MEAN Stack Development Solutions for Modern BusinessesSynapseIndia
Stay ahead of the curve with our premium MEAN Stack Development Solutions. Our expert developers utilize MongoDB, Express.js, AngularJS, and Node.js to create modern and responsive web applications. Trust us for cutting-edge solutions that drive your business growth and success.
Know more: https://www.synapseindia.com/technology/mean-stack-development-company.html
Discover the innovative and creative projects that highlight my journey throu...dylandmeas
Discover the innovative and creative projects that highlight my journey through Full Sail University. Below, you’ll find a collection of my work showcasing my skills and expertise in digital marketing, event planning, and media production.
Falcon stands out as a top-tier P2P Invoice Discounting platform in India, bridging esteemed blue-chip companies and eager investors. Our goal is to transform the investment landscape in India by establishing a comprehensive destination for borrowers and investors with diverse profiles and needs, all while minimizing risk. What sets Falcon apart is the elimination of intermediaries such as commercial banks and depository institutions, allowing investors to enjoy higher yields.
Remote sensing and monitoring are changing the mining industry for the better. These are providing innovative solutions to long-standing challenges. Those related to exploration, extraction, and overall environmental management by mining technology companies Odisha. These technologies make use of satellite imaging, aerial photography and sensors to collect data that might be inaccessible or from hazardous locations. With the use of this technology, mining operations are becoming increasingly efficient. Let us gain more insight into the key aspects associated with remote sensing and monitoring when it comes to mining.
2. WELCOME!
Slides and recording will be
shared within 48 hours
Q&A and feedback:
Use the Chat/Questions box in
your GoToWebinar panel
Participate on Twitter: #backbase
Logistics
11. From “Channel
Islands” to “Omni-
Channel”
11
MobileInternet
Phone /
Call CenterOffice / Branch
Internal
Applications
Call Center
Applications
Internet
Applications
Mobile
Applications
data
data
data
data
replic
ation
data data data
Omni-Channel
Widget Widget Widget Widget Widget
Web SDK | Mobile SDK
Customer Experience Services
Omni-Channel Services
Legacy
Apps
Legacy
Apps
Channel Islands Omni-Channel
data data
Legacy
Apps
Pursue Omni-Channel Delivery Model
12. So we Have Way Too
Many Silo’s
Customer
Portal
Agent
Portal
Mobile
App 1
Mobile
App 2
CCC
App
3rd
Party
Customer Experience Layer
Superior
Experience
Personal &
Relevant
Fast &
Frictionless
Anytime
Any place
Application
Integration
CRM
Integration
Process
Integration
Security &
Compliance
Existing
Systems
CRM Processes Governance
13. USER INTERFACE
Customer Experience
Management
Omni-Channel
Digital Banking
Omni-Channel
Enterprise Catalog
Re-use across
all Touchpoints
Security
API
Content
API
Targeting
API
Mobile
API
Analytics
API
AI & ML
API
Integration
API
Pursue Omni-Channel Delivery Model
Goal : One Platform, Any
Touchpoint
Dynamic Forms
& Case Management
Payments
API
Actions
API
Comms.
API
PFM
API
Entitlements
API
…
API
Products
API
Workflows
API
Domain
API
Integration
API
Reporting
API
KYC
API
…
API
Rules
API
14. Backbase Forms
Goal : One Platform, Any
Touchpoint
BranchInternetMobile
Screen design,
Workflows,
content
Screen design,
Workflows,
content
Screen design,
Workflows,
content
Onboarding
Branch
Internet
Mobile
Credit
Application
Branch
Internet
Mobile
Credit Card
Application
Branch
Internet
Mobile
Channel specific processes
BranchInternetMobile
Omni-Channel Dialogs
Screen design, Workflows, Content
Branch
Branch
Branch
...
Omni-channel processes
Mortgages
Onboarding
AccountOpening
Loans
...
18. Create Apps that are
Instant
18
The Journey Start Here…
Any Time – Any Place
Technology
Systems
Processes
Mind Devices Applications Companies
Service Design
20. Service Design
Approach : Design for
Moments of Truth
20
Identify
the mobile
moments
and context
Design
the mobile
engagement
Engineer
your platforms,
processes, and
people for mobile
Analyze
results
to
monitor
performa
nce and
optimize
outcomes
Start small
with a platform
to extend
21. Service Design
We need “Customer First”
Technology
21
Start
s
Insid
e out.
Starts
Outside-
in.
Classic
Approach
Legacy Apps
Network
UX
Data
APIs
Legacy Apps
Network
Custome
r First
22. We need “Customer First”
Technology
Service Design
CX Services
DB Services
DFM Services
Cloud Deployment
Composite
Application
24. Key Ingredients : API-based
Capabilities
Service Design
USER INTERFACE
Design System +
Widgets
Engagement
Orchestration
Omni-Channel
Digital Banking
Retail Banking Business Banking Wealth Management CSR & Advisor Custom
Omni-Channel
Enterprise Catalog
Re-use across
all Touchpoints
Security
API
Content
API
Targeting
API
Mobile
API
Analytics
API
AI & ML
API
Integration
API
Dynamic Business
Process Orchestration
Payments
API
Actions
API
Commun..
API
PFM
API
Entitlements
API
IAM
API
Products
API
Workflows
API
Domain
API
Integration
API
360 Customer
API
KYC
API
…
API
Rules
API
25. Create Customer First Experiences
Service Design
25
Custome
r
Centric
Apps
UX
Data
APIs
Legacy Apps
Network
Customer
First
33. The Backbase Difference
BACKBASE – Next Level Digital
Banking
From: To:
Product Push
(pushing products)
Customer First
(engagement banking)
Channel Islands
(broken / silo’s)
Omni-Channel
(everywhere banking)
Monolithic Systems
(stuck in the past)
Open & Modular
(agile banking)
34. The Backbase Difference
Next Level Omni-Channel
Platform
Omni-Channel Digital Banking
Customer Experience Capabilities
Vertical Banking Solutions = Ready to Go Capabilities
Retail
Widget
s
Core banking
systems
IDM
CRM
Etc.
Any other
system
API
API
Dynamic Forms / Case ManagementAPI
Open Banking
Marketplace
Business
in control
IT
in control
Experience
Manager
Studio
Busine
ss
Widget
s
Wealt
h
Widget
s
Insura
nce
Widget
s
Employee
Customer
Critical Business Issue
eBusiness and channel strategy executives need to develop a new generation of digital financial services that are SUPER: simple, ubiquitous, personal, empowering, and reassuring.
Most online banking solutions are good at the basic online transaction capabilities. Rising customer expectations mean that financial services e-Business executives need to fundamentally improve the way they serve customers via digital channels that go way beyond today's transaction capabilities.
Backbase Solution
Backbase Bank 2.0 Portal offers a single platform to manage, monitor and optimize all your online customer interactions.
It enables Banks to create a seamless customer journey between public and personal information and across multiple devices and channels.
Critical Business Issue
eBusiness and channel strategy executives need to develop a new generation of digital financial services that are SUPER: simple, ubiquitous, personal, empowering, and reassuring.
Most online banking solutions are good at the basic online transaction capabilities. Rising customer expectations mean that financial services e-Business executives need to fundamentally improve the way they serve customers via digital channels that go way beyond today's transaction capabilities.
Backbase Solution
Backbase Bank 2.0 Portal offers a single platform to manage, monitor and optimize all your online customer interactions.
It enables Banks to create a seamless customer journey between public and personal information and across multiple devices and channels.
Critical Business Issue
eBusiness and channel strategy executives need to develop a new generation of digital financial services that are SUPER: simple, ubiquitous, personal, empowering, and reassuring.
Most online banking solutions are good at the basic online transaction capabilities. Rising customer expectations mean that financial services e-Business executives need to fundamentally improve the way they serve customers via digital channels that go way beyond today's transaction capabilities.
Backbase Solution
Backbase Bank 2.0 Portal offers a single platform to manage, monitor and optimize all your online customer interactions.
It enables Banks to create a seamless customer journey between public and personal information and across multiple devices and channels.
Critical Business Issue
eBusiness and channel strategy executives need to develop a new generation of digital financial services that are SUPER: simple, ubiquitous, personal, empowering, and reassuring.
Most online banking solutions are good at the basic online transaction capabilities. Rising customer expectations mean that financial services e-Business executives need to fundamentally improve the way they serve customers via digital channels that go way beyond today's transaction capabilities.
Backbase Solution
Backbase Bank 2.0 Portal offers a single platform to manage, monitor and optimize all your online customer interactions.
It enables Banks to create a seamless customer journey between public and personal information and across multiple devices and channels.