This resume is for Brandy Mooneyham, who has over 8 years of experience in customer service roles. She currently works as a Customer Service Representative at PLS Logistics, where her responsibilities include maintaining relationships with clients, attending meetings, using reports to provide shipping information to clients, and resolving inquiries. Previously, she held several roles at Cornerstone Brands in customer service, fraud investigation, and training. She is proficient in Microsoft Office and seeks to advance her career with a company where she can continue learning and growing.

1. Brandy Mooneyham
48 Laurel St.  Cincinnati, OH 45216  Phone: 513-560-6511  E-Mail: Brandy_Mooneyham@yahoo.com
Objective
Experienced 8+ years Customer Service Representative looking to take my career to the next level with a company that I
can learn and grow from within.
Experience
PLS Logistics 10/06/2012 to Current
 Maintain a working relationship with Client Customer Service and Production Planning Representatives (AK Steel).
 Attend to Client Customer Service and Production planning meetings.
 Utilize clients shipping, planning and forecasting reports as well as the business operating system to obtain information
relevant to present and future shipping requirements in order to accurately communicate to the Customer Service
Representatives.
 Communication on service related issues and resolutions effectively to Client Customer Service Representatives (AK
Steel) as well as resolve client and carrier inquiries in a timely manner.
 Acts as a liaison between the customer and the load movement. Also responsible for freight bill audits and report
billing issues and may travel when needed by management.
Cornerstone Brands 08/01/2010 – 10/04/2012
Call center entry level/Customer Service 2 position:
 Answered inquiries by clarifying desired information, researching information and providing information.
 Resolved problems by clarifying issues, researching and exploring answers and alternative solutions, implementing
solutions and escalating unresolved issues.
 Able to sell additional services by recognizing opportunities to up-sell accounts and explaining new features.
 Maintained the call center database by accurately entering information.
Fraud Department
 Able to conduct a fair, thorough and unbiased investigation into allegations of fraud, waste or abuse by customers
against the company in a timely manor.
 Review and research evidence to analyze the overall fact pattern of claim and synthesize data into a professional report.
 Cancel the customer orders and flag the database and forward the information to the appropriate department for
further action.
Training Department
 Able to map out training plans and develop training programs (outsourced or in-house)
 Choose appropriate training methods and market available training opportunities to employees and provide necessary
information.
 Conduct organization wide needs assessment and identify skills or knowledge gaps that need addressed.
 Design and prepare educational aids materials.
 Maintain updated curriculum database and training records.

2. 2
Education
Fairfield Senior High School Graduated- 01/2008
Obtained a High School Diploma
Skills
Microsoft Outlook - Proficient. Microsoft Office – Proficient. Organizational. Time Management. Customer Service. Data
Entry. Verbal communication. Building relationships. Problem Solving. Multi-tasking.