Jasmine Baez is seeking a business administration position and has experience in advertising technology. She has a Bachelor's degree in Business Administration from Lewis University. Currently, she works as a Digital Support Specialist at Mediaocean, where she provides client support, troubleshoots issues, and manages ticket requests. Previously, she held server and host positions at Texas Roadhouse and Outback Steakhouse, where she gained experience in customer service, training, and resolving complaints.

1. JASMINE BAEZ
5009 Brighton Lane Plainfield, IL 60586 ~ (708) 218-8526 ~ Jasminedbaez@lewisu.edu
OBJECTIVE
Business administration graduate with current work in the advertising technology field seeking to
become part of a challenging and client focused team.
EDUCATION
Bachelor of Science in Business Administration December 2015
Lewis University, Romeoville IL
WORK EXPERIENCE
Mediaocean, Chicago, Illinois March 2016 – Present
Digital Support Specialist
 Provide support to clients using Mediaocean software for the advertising industry
 Troubleshoot client issues
 Interact with clients via phone, email, and online chat system
 Create tickets for issues, including tickets to the Development team
 Responsible for managing and updating multiple tickets daily
 On-site client trainings
 Researching and testing issue resolutions
Texas Roadhouse, Joliet, Illinois August 2012 – March 2016
Server, Server Trainer
 Answer guest questions, utilize suggestive selling
 Effectively communicate with both guests and management
 Teach steps of service to new employees and ensure they understand what is expected of
them
 Teach company values to new employees
 Accurately record orders and partner with team members to provide excellent service
 Skillfully anticipate and address guests wants and needs
 Resolve customer complaints and provide great experiences
 Process cash and credit transactions
Outback Steakhouse, Joliet, Illinois March 2011 – July 2012
Host, Server
 Completed daily host tasks assigned by management
 Handled phone calls and accurately recorded reservations
 Welcomed guests, assisted servers
 Skillfully anticipated and addressed guests wants and needs
 Resolved customer complaints and provided great experiences
 Processed cash and credit transactions

2. SKILLS
 Computer: Microsoft Word, Microsoft PowerPoint, Microsoft Excel, Prezi, Online
ticketing systems such as Zendesk
 Leading, training and encouraging others to understand and complete tasks
 Trouble shooting for clients
 Multi-tasking between different projects
 Planning future goals to better the company
 Communication amongst management, coworkers and guests
 Excellent teamwork skills, assisting others to complete tasks
COLLEGIATE AND COMMUNITY EXPERIENCE
 Intramural Sports Participant 2011
 Orientation Volunteer 2011
 Lockport Historical District Property Values 2012
 County Line Pet Hospital Adoption Event 2016