The document discusses how volunteering may be affected by the personalization agenda in social care. It will require service providers to offer a more flexible range of services developed together with service users. This change will harness the tradition of voluntary and community actions. Key aspects of personalization include staying healthy and active in communities, avoiding targeted services, and connecting preventative and community-based support with personalized care. The document explores definitions, available research, and questions around how personal budgets, direct payments, and other personalization approaches impact the user journey in social care.

1. The Personalisation Agenda: How
will volunteering be effected?
Nikki Squelch
Head of Volunteering Development
The Alzheimer’s Society

2. Discussion to:
• Shared Understanding of what
‘personalisation’ means
• Explore what research may be available
• Explore questions we need to seek
answers to, to help develop the ‘agenda’
Outcome
• Active Communities Development Group

3. What’s it all about?
• From ‘Putting People First’ (2007)
• Think Local Act Personal
“Providers…will need to offer an increasingly
felxible and wider range of good value services
developed with the people who use them, with
the independent sector greatly extending its
reach. Change of this kind will require the
harnessing of the sector’s long tradition of
voluntary and community actions”

4. What’s it all about?
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Stay healthy
Actively involved in communities
Stay longer in communities
Avoid the need for targeted services
Connection between preventative,
community-based approaches to
personalised care and support

5. Language used:
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Personal budgets
Direct payments
Self-directed support
Personal health budgets
Choice and Control

6. What is the user journey?
• Self-assessment or supported
assessment
• Informed of amount to met outcomes
(An outcome is something that a person ants to achieve or aim for
that will improve their social care needs).
• Self or supported care plan of support
• Once agreed, given budget

7. What needs to be considered?