This document summarizes the results of a survey of 34 organizations on volunteer management practices and benchmarks. Key findings include: - Respondents had over 431,000 volunteers who contributed 54 million hours in 2012-2013, a 20 million hour increase from 2011. - The median organization had 3,394 volunteers who contributed 120,558 hours. 68% of volunteers were female, 5% were ethnic minorities, and 6% considered themselves disabled. - Most organizations saw an increase in volunteer numbers over the past year, though turnover rates ranged from 4-32%. Median length of service was 39 months.