This document provides an overview of the community services industry and discusses the diverse network of services that support different client groups. It describes the types of community organizations, including government departments/agencies, large non-profits, community-based non-profits, and private for-profit organizations. It also outlines six broad areas of community services: family/child support, social/home support, community action/development, housing/residential accommodation, health-related services, and labor market programs.

1. CHCCS211A Prepare for work in
the community sector
This unit of study looks at the community service industry and
the diverse network of services that assist a wide range of
client groups.

2. 
Recap on Week 3 30/7/2013
The Community Services Industry (CSI)
1) Types of community service organisations
2) Broad areas of the CSI
3) 6 Broad areas

3. Types of community service
organisations
Different types of community organisations in
NSW include
•
•
Government departments and agencies such
as Ageing, Disability and Home Care (ADHC)
which is part of the Department of Family and
Community Services and local governments
These government departments provide
direct services, fund other organisations to
provide services or grant licences for and

4. Types of Community Service
Organisations
•
•
Large non-government organisations (NGOs)
like the Salvation Army, St Vincent De Paul,
Mission Australia and the Smith Family often
run a range of services for many people
They usually receive funding from government
departments, donations, fund raising and fees

5. •
•
Community Based organisations that are run
by voluntary management committees are
made up of local people and service users.
These are not for profit organisations that
don’t aim to make money but rather cover
costs.
–
Examples include local neighbourhood centres
and preschools.

6. •
Private organisations – these are
owned and run by people or groups
as a business and are looking to
make a profit
– Examples
are private child care
services or counsellors working
privately.

7. Broad areas of CSI
•
•
•
Services may focus on particular groups or
individuals who have specific issues or
common experiences
The individuals in this group are often referred
to as the target group
It is important to think about the needs and
issues that affect peoples lives and the
solutions to these issues

8. •
•
The way the CSI views the solution is
demonstrated through the breakdown of
services and organisations
CSI can be categorised in a number of
different ways. One of these ways is to group
organisations into service types . The word
‘sector’ is used as an umbrella term for
services of a similar nature.

9. Six broad areas for CSI
•
Family /child support
•
Social/home support
•
Community action development
•
Housing /residential accommodation
•
Health related
•
Labour market programs
Using the resources in your handouts, identify two services

10. The Community Service Industry
Week 4 6/8/2013
* Target groups
* Different models of work in the CSI
* Stakeholders

11. Target groups
•
•
•
In the Community Service Industry many services or
organisations work with particular groups of people
called target groups
A target group is a client group with a particular defining
characteristic such as gender, age, sexual orientation,
disability or cultural background.
Services are often funded to work with specific target
groups such as a women’s health program, a youth
recreation service or a child care service.

12. Major target groups within CSI
•
Children
•
Women
•
People with a disability
•
Older mature people
•
Young people
•
Aboriginal and Torres Strait Islanders
•
People from culturally and linguistically

13. •
People with HIV/AIDS related illnesses
•
Gay and lesbian communities
•
People who are sick
•
People who have a mental illness
•
People who are in receipt of welfare benefits
•
People with alcohol and other drug related
problems

14. •
•
•
Some people may fit into a number of target
groups while others will belong to just one.
Some organisations will work with just one
target group and are called specialist
organisations (such as a child care service or
alcohol and other drug service).
Others work with a range of target groups and
are called generalist services (such as a
neighbourhood service).

15. Target groups within CSI
Identifying target groups
Working in pairs, students are to
complete Activity 2 (p 21) using
Breakdown of the CSI form (week 2) to
guide you.

16. Different models of work in the CSI
•
•
Services work in different ways to meet their
target group. These include:-
Prevention: Service works to prevent
problems from occurring
–
For example education programs aimed at
reducing child abuse or domestic violence

17. •
Crisis Intervention: these services work
at supporting and helping people in
crisis.
–
•
For example, people who have lost their homes
through fire or financial hardship
Direct service: these services provide
support and assistance directly to the
target group.
–
For example, meals on wheels, counselling and
alcohol and other drug rehabilitation

18. •
•
Centre Based Service: these services
are provided at a centre where people
Centre Based Service: these services
come to receive the service.
are providedlonga centre wherepreschool
For example, at day care centre or people
come to receive the service.
–
•
For example, long day care centre or
preschool.

19. •
A Client-centred Approach: with a
client-centred approach it’s important to see the client
as the central part of a situation or issue, rather than as
being the end result of a problem to be solved.
•
•
Clients may have needs that relate to health care, diet
and nutrition, safe housing, personal safety and security,
general welfare or the early diagnosis and assessment of
problems.
By ensuring that a range of basic needs are being
considered and met, a client is better able to focus upon
resolving other pressing issues.
For example, Community health – disability & aged care...

20. •
Participatory: is an active involvement of
people in making decisions about
implementation of processes, programs and
projects which affect them.
•
•
A participatory approach can be used in
facilitating community development.
Projects where stakeholders are able to
participate in the process tend to have a
higher success rate than top-down structures.
–
For example, Byron Youth Service

21. •
Community education: is defined as
learning and social development work with
individuals and groups in their communities
using a range of formal and informal methods.
•
•
A common defining feature is that
programmes and activities are developed in
dialogue with communities and participants.
The purpose of community learning and
development is to improve quality of life.
–
For example, ACE, the Black Dog Institute (deliver
education seminars on mood disorders and
wellbeing), North Coast Area Health Service

22. •
Case Management: is a strategy that actively
mobilises, coordinates and maintains a diversity of services
for the individual and their family (Stroul & Friedman, 1986).
•
•
•
It has been described as the ‘glue that holds the system
together’, or the ‘lynchpin for an effective interagency
system’
It has been used in the health and aged care sectors as a
means of improving efficiency in resource allocation to clients
with complex (health) care needs that could not be met
through existing services (Fisher & Fine, 2002).
Similarly, case management has been used for unemployed
job-seekers, in early intervention, child protection & outofhome care. For example, Biripi Aboriginal Corp Medical
Centre,
Community Services, Tursa &

23. •
Outreach services: these services go
into the community to work with people
in their homes or local area.
–
For example, mobile child care service or home
visiting program

24. •
Advocacy: these services advocate (stand
up) for the rights of particular target groups:
–
For example, Intellectual Disability Rights Service
and Welfare Rights Services

25. •
Community development: these
services work to identify unmet needs of the
community and then plan and develop new
services to meet those needs.
–
For example most local councils have community
development workers

26. •
Peak bodies: these services provide
support, training and policy development for
non-government services.
–
For example, the NSW Council of Social Services
(NCOSS) and KU Children’s Services (NSW)

27. Different models of work in the CSI
Identifying the work models of different
services
Working independently, students are to use their
iPads to identify an organisation at a time that
offers at least one model of work identified in
the slides – (NUMBER IDENTIFIES SLIDE)
prevention (16),
direct service (17)
client centred approach (19)
community education (21)
outreach services (23)
community development (25)
crisis management (17)
centre based service (18)
participatory (20)
case management (22)
advocacy (24)
peak bodies (26)

28. Stakeholders
•
Stakeholders describe the key people
associated with an organisation or client the
stakeholders of a service may include clients,
workers (staff), funding bodies, families or the
community in which the service is based

29. Who is a stakeholder in a
children's service or preschool?

30. Stakeholders in a preschool
•
Could include:–
Children families using the centre
–
Staff
–
Department of Education and Communities
–
The Family Assistance Office
–
Groups that manage the centre like a parent committee
–
The community in which the
centre is based

31. •
•
It is essential that all community service
organisations work with stakeholders at all
stages.
For example, stakeholders should be
consulted about the types of services offered,
models used and the various policies and
procedures the organisation adopts.