Oakton Technology Consulting implemented SharePoint 2010 to create a social intranet called Ozone to improve knowledge sharing, collaboration, and communication across its distributed workforce. Usage metrics showed improved employee satisfaction and retention as well as higher quality proposals through easier access to institutional knowledge. The system integrated with other systems and provided various collaboration and communication features to connect employees in different teams.

1. SharePoint 2010 creating a vibrant
culture and competitive advantage
Rita Arrigo Principal Consultant Oakton

2. Setting the scene
Organisation: Oakton Technology Consulting
Industry: Technology
What we do: A consulting and technology firm founded
in 1988, bringing together industry
experience, business insight and specialist
technology
Employees: 1100
Location: Melbourne, Sydney, Canberra, Brisbane
and Hyderabad

3. Why SharePoint?
Social Computing
Teamwork
“Existing Platform not intuitive and
“Limited ability to hold online
limited remote access. Staff
discussions, share issues,
wanted a 2.0 feel similar to
work together within and
between teams”
Knowledge Management
Connectivity
“Disparate and dated knowledge
“Siloed and insular communities
repositories limit the ability to
prevent exchange of ideas and
respond to opportunities and solve
reduce the ability to find and
customer problems”
leverage diverse skills and
experience”
Communication
“Disparate and dated knowledge.
Communication not prioritised or targeted,
resulting in information overload & inability to
know what is important

4. Oakton’s Knowledge Mgt Journey
2003 2007 20010/11
• Sharepoint 2003 • Sharepoint 2007 • Sharepoint 2010 (cloud-based)
• Very limited focus and functionality • Introduction of meta data and • Social networking enabled
• “Folders on the intranet) information architecture • Enhanced metadata
• Oakton Development Methodology concepts • Personalisation
predominates • Team sites and Project sites • Enhanced search
• Navigational issues and limited • Method enahancement by
search multiple authors
• Predominately read only
• Method development by single
author
• 1:1 interactions • Many to Many
• Owner generated interactions
content • User generated content
4

5. Consulting Technology
How you
about a
think
problem
is more
important
than the
problem
itself

6. Agenda
• Introduction to Ozone – A Real-time Collaboration and
Information Sharing Platform
• The Results
• Evidence

7. A snapshot of Oakton
₋ An Australian Consulting and Technology firm
founded in 1988
₋ Listed on the ASX in 2000
₋ 1100 consultants and technologists, with deep industry
expertise, intimate domain knowledge and specialist
technology skills
₋ Mature off shore development team in Hydrabad
₋ Strategic partners include Microsoft, Oracle, SAP and IBM.

8. Over 23 years we have amassed deep industry-based expertise:
we understand the trends and the issues you face
Perhaps that’s why we see things others don’t
Education
Healthcare
Government
Wholesale+retail+business
Construction+property
Utilities
Telecommunications
Financial services
Resources

9. The Heart Beat of Oakton
Integrated into the way individuals work
— Creating Networks, Sharing and Collaboration
— Allowing staff in different teams to be
constantly connected and communicating
across functional and location boundaries to
solve the more complex problems
— New way of working drives great engagement,
participation and social interaction
www.oakton.com.au

10. What is Online Collaboration
Online Collaboration technologies
allow employees, partners and
customers enhanced capabilities
to work better together and share
information in both co-located and
distributed enterprise
environments.
It can be defined as the work that
takes place among people when a
business process is not pre-
determining how the work should
take place.
*Source – CoSpaces Reference Architecture

11. Demo
Ozone

12. Ozone – A Demonstration

13. Live Blogging from AUSPC

15. Online Now

16. Activity and Tagging

17. Ozone - Activity feed
Facebook style status
update capability,
including attached
links and images
Hash tags and
mentions incorporated
in a post
Replies and interaction
17 www.oakton.com.a

18. Search in Ozone
Integrated
people
search
Search
facets

19. Collaboration sites
Bid, Project, Team and Community sites available on self service basis
User tags
Specific site
types
Activity stats

20. Self service site creation
CRM
system
integration
Abstracted
security
model

21. Datamining Ozone

22. The Gestalt nature of Ozone
• We make sense of things by understanding entirety rather
than as disjointed parts.
• Therefore the whole is greater than the sum of the parts
• Breaking Down the state and level barriers
• Collaboration on Projects

23. Evidence
Improved Organisation Performance
— Quality of Proposals Comments included
— Ozone is fantastic great initiative
— Through ease of access of IP
— Improved Communications from
— Easily find and leverage IP Ozone
— Good Offering from Ozone
Improved Employee Satisfaction — Significantly Improved
— Employee rated the improved in Corporate
Communications from 28% to 68% where
the single biggest change was Ozone
— Employee felt better about corporate
communications
— Improved Communications brings better
business alignment

24. More on ROI
Employee Retention
— Reduced Voluntary turnover by 5%
— Quality Relationship with Managers
Continuous Improvement
— Oakton recognised that the previous portal where it
was useful for documents and finding information, did
not provide, networking or collaborative features or
Search.

25. Microsoft SharePoint Case-Studies
Queensland Government - Department of Education and Training
As part of its Smart Classrooms strategy, DET
developed a new an Online Collaboration
Solution called The New Learning Place for all
corporate staff, teachers, non-teaching staff,
students, parents and/or guardians and
community members.
One Portal provides a range of online
communication and collaboration tools that
are ideal for team work.
Over 50,000 teachers and 500,000 students
are now using the solution.
Oakton participated in a full development
lifecycle to analyse, define and deliver the
solution.

26. Microsoft SharePoint Case-Studies
Oakton - Intranet and collaboration platform
SharePoint 2010 is used for Oakton’s internal
collaboration and Document Management
platform
Focus is on search, and collaborating around
client deliverables and developing internal IP
Integration with CRM platform via BCS
Aggressive time frames, minimal budget
Supported by our Hyderabad team

27. Gold Sponsors
Silver Sponsors
Bronze Sponsors Media Sponsors